Cmon, Al. Stop hiring the worst late night people. The girls are absolutely terrible and so rude. That’s the last straw honestly, the years my family have supported your locations is over. The treatment we received tonight has made my stomach turn.
mari lopez
I don’t recommend.This is the worst experience I’ve honestly ever had, Me and my brother went to just go get a late night snack, and I was met by the rudest worker ever. She had a black bonnet on. She completely lost her temper, and had the worst attitude because I had requested a waffle cone. I was more than happy to pay, but she didn’t even give me an opportunity to speak as she continued to bash the idea that it could not be done without paying. The cone hadn’t even been made. After thinking, maybe it was because there were two more cars behind me. I attempted to go inside to pay the extra, but it was closed. I came back around and another lady was at the window. She was rude as well then lied when I asked about her coworkers name. I don’t appreciate being treated like I can’t even afford ice cream. I don’t appreciate being demeaned or spoken down to. After moving into the area, this was the first location I found, and came to. I am originally from New York, and not even there have I ever been treated this way. I am completely baffled. This is a location I wouldn’t recommend anybody going to, especially at night. I understand if someone is having a bad day, but there is no justification for treating others like garbage.Kid-friendliness: Absolutely not . The workers were so rude it’s baffling. No way I would ever bring my kids here. I’m happy I was able to check out the location myself first.
Atmosphere: 1
Service: 1
Alanis Jimenez Lorenzo
I ordered a Oreo Layered Sundae and received a cup with soft serve vanilla ice cream and a couple oreo pieces. I did not pay over $10 to get a half done dessert. For reference it should’ve been 3 scoops of cookies n cream ice cream, hot fudge, oreo cookie pieces and marshmallow topping. I also ordered a brownie sundae and the brownie tasted like it was a week old and my sister almost got sick because of it. I will not be going there again, I wish I could’ve gotten my money back but it was an online order.
Xander Pendelton
I am very pleased with my experience on 09/06/2023. The lady working the 12AM night shift demonstrated a great example of what exceptional customer service should look like. I wasn’t happy with my original order and she helped me out with no hassle or attitude and I haven’t seen that in a while. She went above and beyond and made my night ten times better. Thank you for your hard work and keep it up!!!
Pamela Cubero
Twice now we have ordered just to have our order canceled due to no ingredients.
Crystabell Sanchez
Worst customer service ever, didn’t have enough flavors either waffle cones… the cashier made us wait over 20 mins for a milkshake that taste so bad and it was watery. Please don’t waste your time over here. Drive a little further go to Coldstone or even Andy’s.
Crystal S.
Worst customer service ever, didn't have enough flavors either waffle cones... the cashier made us wait over 20 mins for a milkshake that taste so bad and it was watery. Please don't waste your time over here. Drive a little further and go to cold stone or Andy's.
Erica Johnson
Please make sure your birthday cake is correct. I arrived to pick up my son’s birthday cake and discovered that it was not the correct cake! The owner only offered a 5% discount! No rectification! The owner had no compassion for the mistake his employee made. The only offer was to fire the kid employee! I thought that was wrong, I mean mistake are going to be made but as an owner he needs a better way of handling his business. I will no longer support this location!!!!!!
jimbeaux hillard
they're always out of something. not much variety; either. that's at anydunkin/robbins location; not just south Florida
Josh Reynolds
The employees are watering down their milk shakes tremendously. It's so watered down that you hardly think there any ice cream inside it. Completely unacceptable. For the amount they charge I expect to receive an actual milk shake. Don't go here.
Horrible! Bad customer service. Workers are very rude.
Karen Morales
Very good service. The store looked super clean and organized. The team seemed to get along. Overall, nice environment. A+
Anna B.
I've attempted to return to this location 5 separate times solely because of the hours. They have the absolute rudest and lazy staff. I went through the drive-thru and asked which ice creams ate gluten sensitive and was given the response they don't have any. Then when I told her I had some at a baskin ribbons just two days ago she was irritated and said ok I have to look. Then returned and said we don't have any. Just plain rude with even the tone of voice. Baskin robbins made a poor decision to join Dunkin' Donuts. Dunkin' Donuts has always had terrible customer service. Everyone knows that.
Eva L
I tried the icing on the cake icecream and it was amazing!!!!
J. B. Grant
We went through drive through and was immediately meet with a ‘Ill be with you in a minute’. There were no other cars….waited 3 minutes! Coffee was ok
Cmon, Al. Stop hiring the worst late night people. The girls are absolutely terrible and so rude. That’s the last straw honestly, the years my family have supported your locations is over. The treatment we received tonight has made my stomach turn.
I don’t recommend.This is the worst experience I’ve honestly ever had, Me and my brother went to just go get a late night snack, and I was met by the rudest worker ever. She had a black bonnet on. She completely lost her temper, and had the worst attitude because I had requested a waffle cone. I was more than happy to pay, but she didn’t even give me an opportunity to speak as she continued to bash the idea that it could not be done without paying. The cone hadn’t even been made. After thinking, maybe it was because there were two more cars behind me. I attempted to go inside to pay the extra, but it was closed. I came back around and another lady was at the window. She was rude as well then lied when I asked about her coworkers name. I don’t appreciate being treated like I can’t even afford ice cream. I don’t appreciate being demeaned or spoken down to. After moving into the area, this was the first location I found, and came to. I am originally from New York, and not even there have I ever been treated this way. I am completely baffled. This is a location I wouldn’t recommend anybody going to, especially at night. I understand if someone is having a bad day, but there is no justification for treating others like garbage.Kid-friendliness: Absolutely not . The workers were so rude it’s baffling. No way I would ever bring my kids here. I’m happy I was able to check out the location myself first.
Atmosphere: 1
Service: 1
I ordered a Oreo Layered Sundae and received a cup with soft serve vanilla ice cream and a couple oreo pieces. I did not pay over $10 to get a half done dessert. For reference it should’ve been 3 scoops of cookies n cream ice cream, hot fudge, oreo cookie pieces and marshmallow topping. I also ordered a brownie sundae and the brownie tasted like it was a week old and my sister almost got sick because of it. I will not be going there again, I wish I could’ve gotten my money back but it was an online order.
I am very pleased with my experience on 09/06/2023. The lady working the 12AM night shift demonstrated a great example of what exceptional customer service should look like. I wasn’t happy with my original order and she helped me out with no hassle or attitude and I haven’t seen that in a while. She went above and beyond and made my night ten times better. Thank you for your hard work and keep it up!!!
Twice now we have ordered just to have our order canceled due to no ingredients.
Worst customer service ever, didn’t have enough flavors either waffle cones… the cashier made us wait over 20 mins for a milkshake that taste so bad and it was watery. Please don’t waste your time over here. Drive a little further go to Coldstone or even Andy’s.
Worst customer service ever, didn't have enough flavors either waffle cones... the cashier made us wait over 20 mins for a milkshake that taste so bad and it was watery. Please don't waste your time over here. Drive a little further and go to cold stone or Andy's.
Please make sure your birthday cake is correct. I arrived to pick up my son’s birthday cake and discovered that it was not the correct cake! The owner only offered a 5% discount! No rectification! The owner had no compassion for the mistake his employee made. The only offer was to fire the kid employee! I thought that was wrong, I mean mistake are going to be made but as an owner he needs a better way of handling his business. I will no longer support this location!!!!!!
they're always out of something. not much variety; either. that's at anydunkin/robbins location; not just south Florida
The employees are watering down their milk shakes tremendously. It's so watered down that you hardly think there any ice cream inside it. Completely unacceptable. For the amount they charge I expect to receive an actual milk shake. Don't go here.
Restaurantji Recommends
Horrible! Bad customer service. Workers are very rude.
Very good service. The store looked super clean and organized. The team seemed to get along. Overall, nice environment. A+
I've attempted to return to this location 5 separate times solely because of the hours. They have the absolute rudest and lazy staff. I went through the drive-thru and asked which ice creams ate gluten sensitive and was given the response they don't have any. Then when I told her I had some at a baskin ribbons just two days ago she was irritated and said ok I have to look. Then returned and said we don't have any. Just plain rude with even the tone of voice. Baskin robbins made a poor decision to join Dunkin' Donuts. Dunkin' Donuts has always had terrible customer service. Everyone knows that.
I tried the icing on the cake icecream and it was amazing!!!!
We went through drive through and was immediately meet with a ‘Ill be with you in a minute’. There were no other cars….waited 3 minutes! Coffee was ok