Never again will I order from here again. I placed an order for an online pickup. I ordered at 3pm for a pick up for 3:25p. I received confirmation that the order was ready and so I sent my husband to pick it up for me. When he arrived he gave the name on the order and they informed him it was not ready. So he sat down and waited. Waited. And waited some more. Even as they served others walking in thu the door. He called me with fustration and asked me if I had received a ready message and I did. So while on the phone with him he went to the counter lady (who was a white girl with glasses) and asked about the order and again she told him it was not ready. I informed him I will call the store. I spoke with another who was not at the counter and informed her I ordered an hour ago online and my husband has been waiting for the order in the lobby is my order not ready?? She told me that it was ready.. i told her so why you have my husband still waiting on it in the lobby, she had the nerve to tell me its his responsibility to give the name on the order. I told her excuse me he did give the name on the order and they have been telling him it was not ready. She began to talk to her coworker and began to ask me what is my husband wearing?? Are you kidding me he gave the name of the order .. i informed her what he had on and she began to ask me if he had somethg on his head?? . now this is getting ridiculous. I told her give him my order. After we hung up instead of going to him and apologizing, she decides to screamed "is anyone here for an online order"? After I told her what he had on, after he stepped up twice to the counter and gave my name. How rude is this place. They need to do better. Never again will I go here but if they feel no one but the person on the order should be picking up don't claim your still working on the order and have them wait for Nothing. My sandwich was beyond soggy and discucussting after so long.
Atmosphere: 1
Food: 1
Service: 1
Sharon Upperman
I ordered a 6" Sub chicken teriyakiwith everything just the way I wanted.They have options for just about everybody.The young man was by himself he was quick and fulfilled everything and was courteous.Will come here again.
Atmosphere: 5
Food: 5
Service: 5
mark nugent
I ordered a tuna sub but could not find the tuna!!!
Food: 1
Adrianna Malick
Stop to get my daughter a tuna sub. The person behind the counter finished the person's order in front of me. Did say anything to me, started on a pick up order finished it. Then ask of anyone was there for a pick up order we all said No. The person in line behind me says they just wanted cookies. The person behind the counter got the cookies for her then cam back to me for my order.I would have been fine if she had just said " I will be right with you, and can u get her the cookies first". This was being very rude.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Duncan
The workers here are always friendly and polite ... HOWEVER, I DO HAVE AN ISSUE, .... with the sandwich knife being "rinsed" off in nasty whatever water, and then cutting my sandwich without even drying the wet slop, off of it ... I will be CLEAR about this NOT, happening within the store, before ever ordering a sub again...And its definitely NOT, just this location....And also, some of these subs get almost NO meat... Like my tuna, with just a very thin layer of tuna.... So disappointed and disgusted ...Especially with the outrageous prices charged.... ?
Atmosphere: 3
Food: 1
Service: 5
Lacey Davis
Bread was dry and they where stingy with the condiments and it was the worst of all subway I have been at in Polk
Atmosphere: 1
Food: 1
Service: 1
Eliza Elliott
We Ubered some Subway, our footlong meatball had literally one meatball the sub was made of sauce with old meatball chunks. The bread was hard and had to have been at least 3 days old. The owners of this Subway should be ashamed of themselves and whomever they have making the sandwiches.
Raymond Brittain
I went to this particular subways at7:45 PM on Wednesday, June 7 the employee said were closed and it was like six other people in there getting there food the lady that was in there had black friends in there with her so I guess because I’m white I can’t go to this subway Thank God there are other Subway’s they stay open till 11 and they except white people
Atmosphere: 1
Food: 1
Service: 1
Tracy Stevens
We ordered 3 sandwiches. 2 toasted and the 3rd was my mom's 6" steak & cheese. The meat was ICE COLD!! Just cuz the breads not toasted doesn't mean we want cold steak, like really!?
Bert Branch
The subway used to be good. Their counter was stocked but now seems like if you go there on a Saturday or Sunday we don’t have this we don’t have that we’re out of this we’re out of that and the guy that works there says the manager will not order the food so they run out, usually most subways have extra food in the back but I guess this one don’t know to me that would fall under customer service’s so my opinion don’t go there on Saturday or Sunday between the hours of five and nine. Are they won’t have enough to make your sandwich.
Placed an online order and they forgot about it. How?
Jerel Rose
Man we’re do I start ..I order off line order 4 footlongs subs the driver brought 3 subs which were someone else’s subs not ours I tryed calling store at 752pm on 5/29/22 no answer 3 times went on line asked for refund or something back I mean 44.27 in subs and had toss other subs because they were some weird subs .. so the main office emails me back say thanks for sharing your experience with us will try to do better next time and nothing about a refund what the hell subway this is crazy .. Do better with your customers. Stay blessed..
Nick Clopton
Went in for a quick lunch and Kylie and Brock got me in and out in just a few minutes they both had smiles and the sub was just the way I wanted it :)
Sunkissed Floridian
Good sandwich but they lady added 5 peices of pepperoni when I only asked for one . The bread was harder than normal . Not much to complain about though .
Barbara Stone
We had a tuna sub and steak and steak and cheese. Sure hit the spot.
Never again will I order from here again. I placed an order for an online pickup. I ordered at 3pm for a pick up for 3:25p. I received confirmation that the order was ready and so I sent my husband to pick it up for me. When he arrived he gave the name on the order and they informed him it was not ready. So he sat down and waited. Waited. And waited some more. Even as they served others walking in thu the door. He called me with fustration and asked me if I had received a ready message and I did. So while on the phone with him he went to the counter lady (who was a white girl with glasses) and asked about the order and again she told him it was not ready. I informed him I will call the store. I spoke with another who was not at the counter and informed her I ordered an hour ago online and my husband has been waiting for the order in the lobby is my order not ready?? She told me that it was ready.. i told her so why you have my husband still waiting on it in the lobby, she had the nerve to tell me its his responsibility to give the name on the order. I told her excuse me he did give the name on the order and they have been telling him it was not ready. She began to talk to her coworker and began to ask me what is my husband wearing?? Are you kidding me he gave the name of the order .. i informed her what he had on and she began to ask me if he had somethg on his head?? . now this is getting ridiculous. I told her give him my order. After we hung up instead of going to him and apologizing, she decides to screamed "is anyone here for an online order"? After I told her what he had on, after he stepped up twice to the counter and gave my name. How rude is this place. They need to do better. Never again will I go here but if they feel no one but the person on the order should be picking up don't claim your still working on the order and have them wait for Nothing. My sandwich was beyond soggy and discucussting after so long.
Atmosphere: 1
Food: 1
Service: 1
I ordered a 6" Sub chicken teriyakiwith everything just the way I wanted.They have options for just about everybody.The young man was by himself he was quick and fulfilled everything and was courteous.Will come here again.
Atmosphere: 5
Food: 5
Service: 5
I ordered a tuna sub but could not find the tuna!!!
Food: 1
Stop to get my daughter a tuna sub. The person behind the counter finished the person's order in front of me. Did say anything to me, started on a pick up order finished it. Then ask of anyone was there for a pick up order we all said No. The person in line behind me says they just wanted cookies. The person behind the counter got the cookies for her then cam back to me for my order.I would have been fine if she had just said " I will be right with you, and can u get her the cookies first". This was being very rude.
Atmosphere: 1
Food: 1
Service: 1
The workers here are always friendly and polite ... HOWEVER, I DO HAVE AN ISSUE, .... with the sandwich knife being "rinsed" off in nasty whatever water, and then cutting my sandwich without even drying the wet slop, off of it ... I will be CLEAR about this NOT, happening within the store, before ever ordering a sub again...And its definitely NOT, just this location....And also, some of these subs get almost NO meat... Like my tuna, with just a very thin layer of tuna.... So disappointed and disgusted ...Especially with the outrageous prices charged.... ?
Atmosphere: 3
Food: 1
Service: 5
Bread was dry and they where stingy with the condiments and it was the worst of all subway I have been at in Polk
Atmosphere: 1
Food: 1
Service: 1
We Ubered some Subway, our footlong meatball had literally one meatball the sub was made of sauce with old meatball chunks. The bread was hard and had to have been at least 3 days old. The owners of this Subway should be ashamed of themselves and whomever they have making the sandwiches.
I went to this particular subways at7:45 PM on Wednesday, June 7 the employee said were closed and it was like six other people in there getting there food the lady that was in there had black friends in there with her so I guess because I’m white I can’t go to this subway Thank God there are other Subway’s they stay open till 11 and they except white people
Atmosphere: 1
Food: 1
Service: 1
We ordered 3 sandwiches. 2 toasted and the 3rd was my mom's 6" steak & cheese. The meat was ICE COLD!! Just cuz the breads not toasted doesn't mean we want cold steak, like really!?
The subway used to be good. Their counter was stocked but now seems like if you go there on a Saturday or Sunday we don’t have this we don’t have that we’re out of this we’re out of that and the guy that works there says the manager will not order the food so they run out, usually most subways have extra food in the back but I guess this one don’t know to me that would fall under customer service’s so my opinion don’t go there on Saturday or Sunday between the hours of five and nine. Are they won’t have enough to make your sandwich.
Restaurantji Recommends
Placed an online order and they forgot about it. How?
Man we’re do I start ..I order off line order 4 footlongs subs the driver brought 3 subs which were someone else’s subs not ours I tryed calling store at 752pm on 5/29/22 no answer 3 times went on line asked for refund or something back I mean 44.27 in subs and had toss other subs because they were some weird subs .. so the main office emails me back say thanks for sharing your experience with us will try to do better next time and nothing about a refund what the hell subway this is crazy .. Do better with your customers. Stay blessed..
Went in for a quick lunch and Kylie and Brock got me in and out in just a few minutes they both had smiles and the sub was just the way I wanted it :)
Good sandwich but they lady added 5 peices of pepperoni when I only asked for one . The bread was harder than normal . Not much to complain about though .
We had a tuna sub and steak and steak and cheese. Sure hit the spot.