Waited for 40 minutes. Guy said he gave me extra tenders for wait when in reality they didn't even give me the amount I ordered. People behind me honking horns. People getting out of cars. Ridiculous. It's 8:30 at night. They àlways do this stuff. Chicken hardly looks even cooked!!! All I ordered was 3 tenders. They weren't even busy when I pulled up. And the 40 minutes is a generous estimate. And I was very polite to them about the wait. After 20 minutes at window they came out to say they didn't forget me and I said it's fine.
Atmosphere: 1
Food: 1
Service: 1
KayKay J
There is no organization. I waited in the drive thru line to then be told that they’re not taking drive through orders at that time. No sign no cone to prevent drivers from pulling up and having to wait in a line they can’t even get food from. I go inside and it’s no better. More people who I presume came inside after attempting to go through drive through. I waited in line for another 10 minutes with no orders taken inside either. If you aren’t taking orders for walk ins only how do you not have time to take even place the orders. The guy who was suppose to take the orders did greet us and told us he would be with us soon but it just seems like there was defeat from all the staff and they no longer cared. At that point just shut down the store and don’t waste peoples time.
Atmosphere: 1
Food: 1
Service: 1
Jvisions215 Idk
Chicken was mad good holy moly I love me some popeyes? but bro this one worker was cooking at his job withh the orange curly hair elijah i think, I can't hold you, he just made the ordering experience alot better and it was mad chill. I came out that bih wit a damn smile on my face and some
Atmosphere: 5
Food: 5
Service: 5
John Groover
The spicy chicken was delectable.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cajun Fries, Red Beans & Rice, Red Beans and Rice, Sweet Heat Sauce
Keisha T
Sat at the drive thru speaker for 10 minutes no one took my order. Drove up to the window, no one acknowledged me. I have never experienced this at any fast food restaurant
Sean Schafler
Would you say that a line of two cars ahead of you constituted a restaurant being "Busy"? - Busy enough to warrant having to wait 30 minutes to get your food after you place your order, after waiting 10 minutes just to get to the intercom?I used to work in Fast Food and in the Drive-Thru no less, so I tend to cut workers a lot of slack, knowing and understanding their struggle. But the service here was unacceptable. The store looks incredibly understaffed, but even then, the employees seem so disorganized and disinterested like they have no oversight. This isn't a "needs new management" situation; it's a "needs ACTUAL management" situation. A 40 minute long drive-through interaction would not be tolerated at any other business. After waiting at the window for nearly 9 minutes, I was told to pull into the parking space and waited the remaining 21 minutes for my food. It was on the half-hour that I decided to go inside and retrieve my food myself - where my order had "conveniently just finished" as I walked in. I'm sure...I knew there was a reason why I believed Popeyes was overrated, glad to be reminded of it.
Atmosphere: 3
Food: 5
Service: 1
Lavonne Burgs
Not a good place they play to much and they take to mfkin long the manager on duty mixed dude with hair faded on side n pony tail plays way to much he anit doing shii I hate Popeyes tf
Paula S.
My husband had been graving for Popeyes chicken that day. On 02/22/2024 at 8:45 PM I went inside the store because I was not familiar with their menu. I picked up two-piece dinner with a biscuit and mashed potatoes with gravy. Used a coupon and I was very happy about the price $6.35. Can't beat that price, and my husband liked the food. The store and the lobby were both very clean. Service was great. While waiting for my food, I spoke to a young man who filled my order. He told me that he would be moving to the Jiles Road store as soon as that location will be opening. He was friendly and courteous and had a great attitude. Needless to say that I will start shopping there.
Geoff Freund
Ordered one chicken sandwich about 3pm. It was fantastic, but it took 20 minutes to get it (one chicken sandwich) after going through the drive-thru, and then eventually going inside to get it because they never brought it out.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Jason
Did not get the entire order. Have had many problems with having items left out or incorrect.
People turning in circles and didn't know which way to go. Needs better management. Mac an cheese wasn't as good as usual.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Coleslaw
Tony Napa
Really liked my experience and food was good one of the best I have ever tasted.
Atmosphere: 5
Food: 5
Service: 5
Jasmine Mitchell
This locations service has declined so much since opening. I’m not sure if the staff is underpaid or if there just any structure. I placed an order for3 piece dark (received 2 breast and a wing)BBQ Chicken wings (the new ones) ( they were so dry and barely had any sauce .A 3 count of biscuits (never received)Aside from me being asked to pull forward because my food wasn’t ready yet, the food was old ! I should’ve checked it in the car. I assumed that it would be fresh because the had me pull forward. Very disappointed in the decline of this location. It could do so well.
Atmosphere: 1
Food: 1
Service: 1
Deanna Turner
Went to get lunch, waited 10 minutes in the drive thru to get my order taken with one car in front of me, finally give my order and I'm asked to pull into a parking space to wait for my food, which happens sometimes and I don't mind. 15 Minutes later someone asks me what I had, I tell them and wait again until I finally walk inside to ask for my food,while the drive thru cashier is on her cellphone- my food had been sitting there the whole time. No one cared or even began to apologize. Need new employees.
Atmosphere: 1
Food: 3
Service: 1
Yasmin Lorrings
I’ve been coming to this establishment for almost a year now, throughout my time I’ve had bad experiences and wonderful experiences, but the one person who kept me coming back was a young man, he would continue to give me great service no matter how busy he is, he’s always apologized for any inconvenience and not only that I’ve seen this young man grow and become a manager, because of health reasons I am not able to eat fast food anymore but my last time eating there I had to ask his name, Eliot is what he said, he’s nothing but a blessing, while the store wasn’t the best for me, he’s the reason I continued to come in,
Waited for 40 minutes. Guy said he gave me extra tenders for wait when in reality they didn't even give me the amount I ordered. People behind me honking horns. People getting out of cars. Ridiculous. It's 8:30 at night. They àlways do this stuff. Chicken hardly looks even cooked!!! All I ordered was 3 tenders. They weren't even busy when I pulled up. And the 40 minutes is a generous estimate. And I was very polite to them about the wait. After 20 minutes at window they came out to say they didn't forget me and I said it's fine.
Atmosphere: 1
Food: 1
Service: 1
There is no organization. I waited in the drive thru line to then be told that they’re not taking drive through orders at that time. No sign no cone to prevent drivers from pulling up and having to wait in a line they can’t even get food from. I go inside and it’s no better. More people who I presume came inside after attempting to go through drive through. I waited in line for another 10 minutes with no orders taken inside either. If you aren’t taking orders for walk ins only how do you not have time to take even place the orders. The guy who was suppose to take the orders did greet us and told us he would be with us soon but it just seems like there was defeat from all the staff and they no longer cared. At that point just shut down the store and don’t waste peoples time.
Atmosphere: 1
Food: 1
Service: 1
Chicken was mad good holy moly I love me some popeyes? but bro this one worker was cooking at his job withh the orange curly hair elijah i think, I can't hold you, he just made the ordering experience alot better and it was mad chill. I came out that bih wit a damn smile on my face and some
Atmosphere: 5
Food: 5
Service: 5
The spicy chicken was delectable.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cajun Fries, Red Beans & Rice, Red Beans and Rice, Sweet Heat Sauce
Sat at the drive thru speaker for 10 minutes no one took my order. Drove up to the window, no one acknowledged me. I have never experienced this at any fast food restaurant
Would you say that a line of two cars ahead of you constituted a restaurant being "Busy"? - Busy enough to warrant having to wait 30 minutes to get your food after you place your order, after waiting 10 minutes just to get to the intercom?I used to work in Fast Food and in the Drive-Thru no less, so I tend to cut workers a lot of slack, knowing and understanding their struggle. But the service here was unacceptable. The store looks incredibly understaffed, but even then, the employees seem so disorganized and disinterested like they have no oversight. This isn't a "needs new management" situation; it's a "needs ACTUAL management" situation. A 40 minute long drive-through interaction would not be tolerated at any other business. After waiting at the window for nearly 9 minutes, I was told to pull into the parking space and waited the remaining 21 minutes for my food. It was on the half-hour that I decided to go inside and retrieve my food myself - where my order had "conveniently just finished" as I walked in. I'm sure...I knew there was a reason why I believed Popeyes was overrated, glad to be reminded of it.
Atmosphere: 3
Food: 5
Service: 1
Not a good place they play to much and they take to mfkin long the manager on duty mixed dude with hair faded on side n pony tail plays way to much he anit doing shii I hate Popeyes tf
My husband had been graving for Popeyes chicken that day. On 02/22/2024 at 8:45 PM I went inside the store because I was not familiar with their menu. I picked up two-piece dinner with a biscuit and mashed potatoes with gravy. Used a coupon and I was very happy about the price $6.35. Can't beat that price, and my husband liked the food. The store and the lobby were both very clean. Service was great. While waiting for my food, I spoke to a young man who filled my order. He told me that he would be moving to the Jiles Road store as soon as that location will be opening. He was friendly and courteous and had a great attitude. Needless to say that I will start shopping there.
Ordered one chicken sandwich about 3pm. It was fantastic, but it took 20 minutes to get it (one chicken sandwich) after going through the drive-thru, and then eventually going inside to get it because they never brought it out.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Did not get the entire order. Have had many problems with having items left out or incorrect.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
People turning in circles and didn't know which way to go. Needs better management. Mac an cheese wasn't as good as usual.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Coleslaw
Really liked my experience and food was good one of the best I have ever tasted.
Atmosphere: 5
Food: 5
Service: 5
This locations service has declined so much since opening. I’m not sure if the staff is underpaid or if there just any structure. I placed an order for3 piece dark (received 2 breast and a wing)BBQ Chicken wings (the new ones) ( they were so dry and barely had any sauce .A 3 count of biscuits (never received)Aside from me being asked to pull forward because my food wasn’t ready yet, the food was old ! I should’ve checked it in the car. I assumed that it would be fresh because the had me pull forward. Very disappointed in the decline of this location. It could do so well.
Atmosphere: 1
Food: 1
Service: 1
Went to get lunch, waited 10 minutes in the drive thru to get my order taken with one car in front of me, finally give my order and I'm asked to pull into a parking space to wait for my food, which happens sometimes and I don't mind. 15 Minutes later someone asks me what I had, I tell them and wait again until I finally walk inside to ask for my food,while the drive thru cashier is on her cellphone- my food had been sitting there the whole time. No one cared or even began to apologize. Need new employees.
Atmosphere: 1
Food: 3
Service: 1
I’ve been coming to this establishment for almost a year now, throughout my time I’ve had bad experiences and wonderful experiences, but the one person who kept me coming back was a young man, he would continue to give me great service no matter how busy he is, he’s always apologized for any inconvenience and not only that I’ve seen this young man grow and become a manager, because of health reasons I am not able to eat fast food anymore but my last time eating there I had to ask his name, Eliot is what he said, he’s nothing but a blessing, while the store wasn’t the best for me, he’s the reason I continued to come in,
Atmosphere: 4
Food: 4
Service: 5