Terrible service. How is this place even making money?
Linda Lopez
This is the closest movie theater to our home. So every time we want to watch a movie, we come here.Often, there is not a bartender and if you sit by the bar, nobody comes serve you. Today we came a little earlier as we wanted to eat before the movie and have a drink. We sat at a table across the bar, and somebody brought us menus. We sat there for 10 min without anybody checking on us.It seems like they are always short staffed and therefore service is terrible.
Jim Hoffman
Huge Disappointment - We went to see Ghostbusters Frozen Empire, my son wore his Ghostbuster suit, I wore my Ghostbuster shirt and we were very excited. All together there were 5 of us and arrived 30 minutes early as posted on their site and ordered 5 drinks, candy and the limited Slimer popcorn bucket for $30. The total for the tickets was $73.73 and the food was $97.73 with the 18.5% automatic gratuity. Total = $171.46. The theater itself is very nice and the movie was great. When the drinks came one was dropped which upset the waitress and she was uphappy while serving us. She came back with the new drink and the candy and left and that was the last time we saw her. The Slimer popcorn bucket never made it to us. We had to leave the movie to find a server and ask for our popcorn at which we were questioned about whether we actually purchased one and had to show our reciept. We were then given the empty bucket and a small bowl of popcorn, seperately. The popcorn and drinks are sold as "endless" but apparently the only way to get them refilled is to leave the movie and ask. So, this begs the question, why are we paying 18.5% gratuity when we need to serve ourselves. The overall service was poor, and they didnt seem to really care about their job or if the movie goers were having a good time. My expectations are great customer service for that price. On the way out I asked about the serving process and if we should have been checked on. I was told the servers only come before the movie and after that, we serve ourselves. I asked why gratuity was added to the bill if we're expected to serve ourselves and I was told the gatuity is not for the service but to "take care of the staff, the cooks, the waiters, and everyone". I was also told that the staff is only paid servers pay and they need gratuity to make a living wage. I take issue with the idea that if I pay $173 for 5 people to see a movie and have some soda and candy that CMX should be able to take care of their staff. This whole experience was below par and we won't be back to CMX.
James
Was reluctant to go given all the negative experiences. I had very prompt service in the theater and have no complaints. Server was kind and patient with several kids. I ordered potato skins which were cold in the center and were definitely not made to order. Very disappointed. Food used to be restaurant quality good at cinebistro so I didn't mind paying the high price. Hard to justify coming here anymore....at least to eat.
Jonathan
Last night me and my girlfriend decided to make the trip out to see Dune 2 here and it was a thru and true classic 4 star experience here. I see a lot of reviews about them not having a bartender here but very thankfully for me they had one working last night. One thing i did think was rather odd was they brought me my personal pitcher and did not give me a glass to drink it out of. Anyone that knows me knows i dont mind drinking out of a personal pitch as if it was a glass. But it did seem odd that the servers walked by several times and didnt bother to ask me if i wanted a glass. Other then that comfortable seats and bargain ticket prices on a Tuesday, i would go back.
Fran Hughes
Great location! Staff is very attentive and very friendly and customer oriented! Great place to see a movie and have great food.
Amy Chestnut
The actual movie theater is nice. Small crowd, comfy chairs. SERVICE IS TERRIBLE. Went for Saturday 4:15pm show. In theater server says there is no one at the bar and we will have to go place our drink orders in person after the movie starts. What??? Also we were told they were totally out of wine and draft beers. What???Sorry but someone above the location manager needs to play this place a visit. Something is broken.
Nai Hallman
We went to see an Indie film at 10pm on a Saturday night. I guess because it's an Indie film, no one's heard of, they didn't actually expect anyone to come see it. We walked in the theater, food from the previous show were still left behind, seats dirty, trash everywhere. Thought I was crazy and seeing things. We doubled check to make sure we were in the right auditorium even. We told the staff. They got to cleaning quickly. Apologized. Gave us free popcorn and soda. Film was great otherwise!
Stephanie Burns
My family attended CMX Bistro a few years ago and we didn’t return due to a negative experience. This evening we decided to try again to see kung fu panda 4. We spent 230$ for our family of 4. Not only was the service terrible, so was the food. Things were overcooked and felt microwaved. Everything we attempted to order off of the menu was “unfortunately out”. Even though items were marked as gluten free, the waitress had absolutely no idea what gluten free was. If I asked questions about an item, she could not answer. When I asked about a cocktail she provided me with a sloppy hand written napkin to read the options for the night. They charged an absurd amount for 1 small extra side of ketchup but only provide you a half full side container to begin with which is not remotely enough for a kids order of chicken and fries.We love providing 20% or more gratuity no matter where we go, but they add 18.5% gratuity to the checks, however the servers do not clear your area, refill your drinks, check in to see if you need anything etc. the server rushed us through our order and could not answer even simple questions and when she voiced through for answers on the walkie talkie, no one answered her. Our children’s drinks were never delivered to our seats, so my husband got up to retrieve them and they were super rude in response. So I am not entirely sure what we tipped for…The only reason I am giving 2 stars is because the seats were very comfortable and the movie was great. Our kids enjoyed themselves, so that is a plus.Overall, we will not return, and that is unfortunate because we love the movies and we provided a 3rd chance to CMX to redeem themselves and once again, we left very disappointed.
Trevor Stromquist
Not sure how they are still open. Service is, and has been terrible since opening. Food is awful.
very dirty. slow service. tables not cleaned in between shows.
Lynette Brownlee
I have wanted so badly to love this place, because we live across the street!….but sadly our few experiences…(2021, 2022, and tonight)…..have TOTALLY missed the mark! We went way back before the theater part was even open, and the bar/lounge feel was AMAZING! But the CineBistro part has been sorely lacking! Either there is no chef, they are out of food, there is no bartender….like tonight!!!…..which is half of why we are there to begin with, or there is the kind of staff who serves our food to someone else, goes to get other food, then realizes she made a mistake, but decides it’s fine to serve us food that was left in front of other people…. No, we didn’t just have a worldwide epidemic or anything……come on people!!!
Jill Ellis
Worst place ever. So disjointed! Box wine only. Terrible service. Seats don’t recline all the way back so your legs awkwardly hang down. Overpriced!! No limes cut on a Friday night. No paper towels in the bathroom, and we were the first people there. We’ll never go back.
Lisa Thomas
This was the absolute worst experience. The entire point of coming to this movie theater is to have an elevated movie experience to include, being able to sit down, place an order for food and alcoholic beverages, and have it brought to you. We checked in for a 4:45pm movie at 4:15pm. After waiting for 15 minutes, we decided to inquire as to why no one asked us for our order. We went to the to-go window only to find out that no one would’ve entered the theater to serve us because there were only 2 workers there. This should’ve been communicated upon checking in for the movie but it never was. So we decide to place our order and had to bring it back to our seats ourselves and the total already included 20% gratuity! For what exactly?!?! Also, we were informed that the only alcohol available was beer and wine because there was no bartender on duty. We were told that a bartender would be available at 5:30pm (45 minutes after our movie begins and we’d have to leave and place our orders ourselves). Lucky for us, we chose not to do that because as we exited the theater, we noticed the bar area completely shut down with no one manning the bar. We paid extra for an elevated movie experience that wasn’t even available. Additionally, the theater wasn’t clean and the seat were extremely worn out with the leather peeling off. No one offered anything in return for our inconvenience nor apologized. Great location but horribly managed. It was great when they first opened, but it has continuously declined over the years and now to the point of no return. We will not be back. We will continue to support Halcyon as every other business thrives here. Very unfortunate, and at this rate they will continue to lose business.
Jackie T
Ok food service counter is a joke, you have to ring a bell at a small counter like at a bank and a teen walks out and gives you a rude look cause bother them ? Zero customer service skills…I ordered popcorn and teen goes in back and comes back in 5 seconds and comes out with a bowl of popcorn ? Almost like they were pre popped and iust sitting in the back lined up? wasn’t even good, not crisp and they put insane amounts of salt. Also they charged $15 for a bowl of popcorn ..LOL…not coming back and not, recommending this place to anyone, also as I was leaving another customer was also having an unpleasant experience at the counter…
Terrible service. How is this place even making money?
This is the closest movie theater to our home. So every time we want to watch a movie, we come here.Often, there is not a bartender and if you sit by the bar, nobody comes serve you. Today we came a little earlier as we wanted to eat before the movie and have a drink. We sat at a table across the bar, and somebody brought us menus. We sat there for 10 min without anybody checking on us.It seems like they are always short staffed and therefore service is terrible.
Huge Disappointment - We went to see Ghostbusters Frozen Empire, my son wore his Ghostbuster suit, I wore my Ghostbuster shirt and we were very excited. All together there were 5 of us and arrived 30 minutes early as posted on their site and ordered 5 drinks, candy and the limited Slimer popcorn bucket for $30. The total for the tickets was $73.73 and the food was $97.73 with the 18.5% automatic gratuity. Total = $171.46. The theater itself is very nice and the movie was great. When the drinks came one was dropped which upset the waitress and she was uphappy while serving us. She came back with the new drink and the candy and left and that was the last time we saw her. The Slimer popcorn bucket never made it to us. We had to leave the movie to find a server and ask for our popcorn at which we were questioned about whether we actually purchased one and had to show our reciept. We were then given the empty bucket and a small bowl of popcorn, seperately. The popcorn and drinks are sold as "endless" but apparently the only way to get them refilled is to leave the movie and ask. So, this begs the question, why are we paying 18.5% gratuity when we need to serve ourselves. The overall service was poor, and they didnt seem to really care about their job or if the movie goers were having a good time. My expectations are great customer service for that price. On the way out I asked about the serving process and if we should have been checked on. I was told the servers only come before the movie and after that, we serve ourselves. I asked why gratuity was added to the bill if we're expected to serve ourselves and I was told the gatuity is not for the service but to "take care of the staff, the cooks, the waiters, and everyone". I was also told that the staff is only paid servers pay and they need gratuity to make a living wage. I take issue with the idea that if I pay $173 for 5 people to see a movie and have some soda and candy that CMX should be able to take care of their staff. This whole experience was below par and we won't be back to CMX.
Was reluctant to go given all the negative experiences. I had very prompt service in the theater and have no complaints. Server was kind and patient with several kids. I ordered potato skins which were cold in the center and were definitely not made to order. Very disappointed. Food used to be restaurant quality good at cinebistro so I didn't mind paying the high price. Hard to justify coming here anymore....at least to eat.
Last night me and my girlfriend decided to make the trip out to see Dune 2 here and it was a thru and true classic 4 star experience here. I see a lot of reviews about them not having a bartender here but very thankfully for me they had one working last night. One thing i did think was rather odd was they brought me my personal pitcher and did not give me a glass to drink it out of. Anyone that knows me knows i dont mind drinking out of a personal pitch as if it was a glass. But it did seem odd that the servers walked by several times and didnt bother to ask me if i wanted a glass. Other then that comfortable seats and bargain ticket prices on a Tuesday, i would go back.
Great location! Staff is very attentive and very friendly and customer oriented! Great place to see a movie and have great food.
The actual movie theater is nice. Small crowd, comfy chairs. SERVICE IS TERRIBLE. Went for Saturday 4:15pm show. In theater server says there is no one at the bar and we will have to go place our drink orders in person after the movie starts. What??? Also we were told they were totally out of wine and draft beers. What???Sorry but someone above the location manager needs to play this place a visit. Something is broken.
We went to see an Indie film at 10pm on a Saturday night. I guess because it's an Indie film, no one's heard of, they didn't actually expect anyone to come see it. We walked in the theater, food from the previous show were still left behind, seats dirty, trash everywhere. Thought I was crazy and seeing things. We doubled check to make sure we were in the right auditorium even. We told the staff. They got to cleaning quickly. Apologized. Gave us free popcorn and soda. Film was great otherwise!
My family attended CMX Bistro a few years ago and we didn’t return due to a negative experience. This evening we decided to try again to see kung fu panda 4. We spent 230$ for our family of 4. Not only was the service terrible, so was the food. Things were overcooked and felt microwaved. Everything we attempted to order off of the menu was “unfortunately out”. Even though items were marked as gluten free, the waitress had absolutely no idea what gluten free was. If I asked questions about an item, she could not answer. When I asked about a cocktail she provided me with a sloppy hand written napkin to read the options for the night. They charged an absurd amount for 1 small extra side of ketchup but only provide you a half full side container to begin with which is not remotely enough for a kids order of chicken and fries.We love providing 20% or more gratuity no matter where we go, but they add 18.5% gratuity to the checks, however the servers do not clear your area, refill your drinks, check in to see if you need anything etc. the server rushed us through our order and could not answer even simple questions and when she voiced through for answers on the walkie talkie, no one answered her. Our children’s drinks were never delivered to our seats, so my husband got up to retrieve them and they were super rude in response. So I am not entirely sure what we tipped for…The only reason I am giving 2 stars is because the seats were very comfortable and the movie was great. Our kids enjoyed themselves, so that is a plus.Overall, we will not return, and that is unfortunate because we love the movies and we provided a 3rd chance to CMX to redeem themselves and once again, we left very disappointed.
Not sure how they are still open. Service is, and has been terrible since opening. Food is awful.
Restaurantji Recommends
very dirty. slow service. tables not cleaned in between shows.
I have wanted so badly to love this place, because we live across the street!….but sadly our few experiences…(2021, 2022, and tonight)…..have TOTALLY missed the mark! We went way back before the theater part was even open, and the bar/lounge feel was AMAZING! But the CineBistro part has been sorely lacking! Either there is no chef, they are out of food, there is no bartender….like tonight!!!…..which is half of why we are there to begin with, or there is the kind of staff who serves our food to someone else, goes to get other food, then realizes she made a mistake, but decides it’s fine to serve us food that was left in front of other people…. No, we didn’t just have a worldwide epidemic or anything……come on people!!!
Worst place ever. So disjointed! Box wine only. Terrible service. Seats don’t recline all the way back so your legs awkwardly hang down. Overpriced!! No limes cut on a Friday night. No paper towels in the bathroom, and we were the first people there. We’ll never go back.
This was the absolute worst experience. The entire point of coming to this movie theater is to have an elevated movie experience to include, being able to sit down, place an order for food and alcoholic beverages, and have it brought to you. We checked in for a 4:45pm movie at 4:15pm. After waiting for 15 minutes, we decided to inquire as to why no one asked us for our order. We went to the to-go window only to find out that no one would’ve entered the theater to serve us because there were only 2 workers there. This should’ve been communicated upon checking in for the movie but it never was. So we decide to place our order and had to bring it back to our seats ourselves and the total already included 20% gratuity! For what exactly?!?! Also, we were informed that the only alcohol available was beer and wine because there was no bartender on duty. We were told that a bartender would be available at 5:30pm (45 minutes after our movie begins and we’d have to leave and place our orders ourselves). Lucky for us, we chose not to do that because as we exited the theater, we noticed the bar area completely shut down with no one manning the bar. We paid extra for an elevated movie experience that wasn’t even available. Additionally, the theater wasn’t clean and the seat were extremely worn out with the leather peeling off. No one offered anything in return for our inconvenience nor apologized. Great location but horribly managed. It was great when they first opened, but it has continuously declined over the years and now to the point of no return. We will not be back. We will continue to support Halcyon as every other business thrives here. Very unfortunate, and at this rate they will continue to lose business.
Ok food service counter is a joke, you have to ring a bell at a small counter like at a bank and a teen walks out and gives you a rude look cause bother them ? Zero customer service skills…I ordered popcorn and teen goes in back and comes back in 5 seconds and comes out with a bowl of popcorn ? Almost like they were pre popped and iust sitting in the back lined up? wasn’t even good, not crisp and they put insane amounts of salt. Also they charged $15 for a bowl of popcorn ..LOL…not coming back and not, recommending this place to anyone, also as I was leaving another customer was also having an unpleasant experience at the counter…