So after today I’m done with tropical smoothie Cafe. The first strike was when I was handed a drink without a lid. The second strike was when I paid for extra ingredients in my smoothie and had to drive back an argue with the young lady about it being added. Today my food and my smoothie were made incorrectly and I just don’t care to drive back or call in again. At this point if you guys are ok with the lackluster service that is being provided who am I to expect any better. I’ll simply take my business and money somewhere else.
Atmosphere: 1
Food: 1
Service: 1
imcgirl
I’ve been coming to this location for years and noticed the high turnover with staff. The staff now isn’t friendly at all! The Asian girl with glasses appear to have an attitude every time she’s working. Also, I believe (other) staff purposely doesn’t add all of the ingredients to the smoothie because it’s bitter or have a powdered taste. I have experienced this on several occasions, especially if their interaction with you in the past was awkward for no reason.Lastly, I don’t understand why staff will not change their gloves after going to the back to bring out more food. You have on the same gloves used to go inside the cooler and now to prepare the food is very DANGEROUS and beyond RIDICULOUS!
Atmosphere: 1
Food: 1
Service: 1
paola tapia
I had to greet the young lady working because she just stared at me when I walked in. I understand being upset and frustrated when people come in 10 minutes before closing time but at least fake it for the sake of keeping your job. Another lady walked in after me to pick up an order and she was not greeted of course but instead the lady who was helping me looked at her co-worker and rolled her eyes showing that she was annoyed that another customer had came in. If you don't want to tend to customers, then turn off your open sign and lock your doors and change your hours. It felt like I attended a party I was not invited to. Rather spend more money for better service and atmosphere at Playa Bowls.
Atmosphere: 1
Food: 3
Service: 1
Cemeelah Jackson
Store is dirty floor is sticky staff is rude and they never have a manager on shift to assist with any
Atmosphere: 1
Food: 1
Service: 1
Sydney C.
Ordered curbside pickup because my baby was asleep in the car and I obviously can't leave the car unattended. There was no designated parking for curbside pickup so I parked in a spot in front of the door and turned my hazards on. No one ever brought me my order and no one would answer the phone. I waited almost 20 min. If curbside isn't an option then why is it available on the app? Other locations will have it removed or greyed out so it's not an option to choose from.
Markeisha J.
Their Açaí berry boost is my GO TO. If you like a tart and sweet taste this is for YOU. Their service is Meh, can't expect much from kids that don't want to be there. (I don't blame them)
Divya R.
Ordered to go - Mango Monsoon Smoothie - Mango, Pineapple, Guava, Passion Fruit and Coconut .. and asked for one scoop of ice (instead of standard 2 scoops to avoid brain freeze). Totally awesome !! It was super quick and at the north street on my way to Costco, Target. Last time I had ordered it online and I got delayed to pick up and by the time I went, with melted ice that smoothie was really not great! Enjoyed this time, totally rocking !!!
Arathi Padmanabhan
Green goddess (no sugar added!!) and Magic Mango is amazing! Your staff was working hard. I appreciate that very much ?
Star Ch3f
Very much racist place , I was there before the white people, place my order first , but guess what I sit there and wait to see if this really happening , and surely it was happen he place order after me and got is order first... petty
Jamal J.
Always my go to for a lunch break. The blueberry bliss smoothie and chicken Caesar wrap is unmatched
I'd love to give five thirst quenching stars ? ? ⭐ ? ? of a THANK YOU to MacKenzie!! Today was 96 degrees and the best decision I made was stopping by my local Tropical Smoothie for my fan favorite: Watermelon ? Mojito Smoothie that MacKenzie blended to perfection like never before. My eyes immediately lit up with my first slurp; absolutely ? superb!!! Natalie and Sophia gave amazing customer service as well.
Danielle Brown
Very clean location with delicious smoothies!
Laraleigh Grier
I love this location! The employees are fast, kind, and helpful. I've learned to place my online pickup order only 5 minutes before I arrive because they are so quick! Highly recommend their wraps and the green smoothie :)
Ryan P.
I have ordered the same Açaí Berry Boost smoothie over 15-20 times from various Tropical Smoothie locations the past few years with the same added supplements. The smoothie from this location visually appeared as though there was fruit in it, but all I could taste was ice water and a hint of fruit. Moreover, this is the second time in two weeks I have ordered from this location and the employees are unfriendly (both visits). I have grown tired of rude and unfriendly employees. When someone says "thank you", all you have to do is simply respond "you're welcome!" You don't have to look at the customer, then turn away and not respond. The customers are the ones who are paying for the product, we are not at the service of the employees. I gave it two stars because it's hard to mess up the peanut butter and banana flatbread....great job. I'll drive the distance to go to another TS location. I think the employees may be a bit racist as I am not black and all of the employees are black. Guess I am just not welcome at the location. Fine by me. Lost customer.
Carter P.
I have ordered the same Açaí Berry Boost smoothie over 15-20 times from various Tropical Smoothie locations the past few years with the same added supplements. The smoothie from this location visually appeared as though there was fruit in it, but all I could taste was ice water and a hint of fruit. Moreover, this is the second time in two weeks I have ordered from this location and the employees are unfriendly (both visits). I have grown tired of rude and unfriendly employees. When someone says "thank you", all you have to do is simply respond "you're welcome!" You don't have to look at the customer, then turn away and not respond. The customers are the ones who are paying for the product, we are not at the service of the employees. I gave it two stars because it's hard to mess up the peanut butter and banana flatbread....great job. I'll drive the distance to go to another TS location. I think the employees may be a bit racist as I am not black and all of the employees are black. Guess I am just not welcome at the location. Fine by me. Lost customer.
So after today I’m done with tropical smoothie Cafe. The first strike was when I was handed a drink without a lid. The second strike was when I paid for extra ingredients in my smoothie and had to drive back an argue with the young lady about it being added. Today my food and my smoothie were made incorrectly and I just don’t care to drive back or call in again. At this point if you guys are ok with the lackluster service that is being provided who am I to expect any better. I’ll simply take my business and money somewhere else.
Atmosphere: 1
Food: 1
Service: 1
I’ve been coming to this location for years and noticed the high turnover with staff. The staff now isn’t friendly at all! The Asian girl with glasses appear to have an attitude every time she’s working. Also, I believe (other) staff purposely doesn’t add all of the ingredients to the smoothie because it’s bitter or have a powdered taste. I have experienced this on several occasions, especially if their interaction with you in the past was awkward for no reason.Lastly, I don’t understand why staff will not change their gloves after going to the back to bring out more food. You have on the same gloves used to go inside the cooler and now to prepare the food is very DANGEROUS and beyond RIDICULOUS!
Atmosphere: 1
Food: 1
Service: 1
I had to greet the young lady working because she just stared at me when I walked in. I understand being upset and frustrated when people come in 10 minutes before closing time but at least fake it for the sake of keeping your job. Another lady walked in after me to pick up an order and she was not greeted of course but instead the lady who was helping me looked at her co-worker and rolled her eyes showing that she was annoyed that another customer had came in. If you don't want to tend to customers, then turn off your open sign and lock your doors and change your hours. It felt like I attended a party I was not invited to. Rather spend more money for better service and atmosphere at Playa Bowls.
Atmosphere: 1
Food: 3
Service: 1
Store is dirty floor is sticky staff is rude and they never have a manager on shift to assist with any
Atmosphere: 1
Food: 1
Service: 1
Ordered curbside pickup because my baby was asleep in the car and I obviously can't leave the car unattended. There was no designated parking for curbside pickup so I parked in a spot in front of the door and turned my hazards on. No one ever brought me my order and no one would answer the phone. I waited almost 20 min. If curbside isn't an option then why is it available on the app? Other locations will have it removed or greyed out so it's not an option to choose from.
Their Açaí berry boost is my GO TO. If you like a tart and sweet taste this is for YOU. Their service is Meh, can't expect much from kids that don't want to be there. (I don't blame them)
Ordered to go - Mango Monsoon Smoothie - Mango, Pineapple, Guava, Passion Fruit and Coconut .. and asked for one scoop of ice (instead of standard 2 scoops to avoid brain freeze). Totally awesome !! It was super quick and at the north street on my way to Costco, Target. Last time I had ordered it online and I got delayed to pick up and by the time I went, with melted ice that smoothie was really not great! Enjoyed this time, totally rocking !!!
Green goddess (no sugar added!!) and Magic Mango is amazing! Your staff was working hard. I appreciate that very much ?
Very much racist place , I was there before the white people, place my order first , but guess what I sit there and wait to see if this really happening , and surely it was happen he place order after me and got is order first... petty
Always my go to for a lunch break. The blueberry bliss smoothie and chicken Caesar wrap is unmatched
Restaurantji Recommends
I'd love to give five thirst quenching stars ? ? ⭐ ? ? of a THANK YOU to MacKenzie!! Today was 96 degrees and the best decision I made was stopping by my local Tropical Smoothie for my fan favorite: Watermelon ? Mojito Smoothie that MacKenzie blended to perfection like never before. My eyes immediately lit up with my first slurp; absolutely ? superb!!! Natalie and Sophia gave amazing customer service as well.
Very clean location with delicious smoothies!
I love this location! The employees are fast, kind, and helpful. I've learned to place my online pickup order only 5 minutes before I arrive because they are so quick! Highly recommend their wraps and the green smoothie :)
I have ordered the same Açaí Berry Boost smoothie over 15-20 times from various Tropical Smoothie locations the past few years with the same added supplements. The smoothie from this location visually appeared as though there was fruit in it, but all I could taste was ice water and a hint of fruit. Moreover, this is the second time in two weeks I have ordered from this location and the employees are unfriendly (both visits). I have grown tired of rude and unfriendly employees. When someone says "thank you", all you have to do is simply respond "you're welcome!" You don't have to look at the customer, then turn away and not respond. The customers are the ones who are paying for the product, we are not at the service of the employees. I gave it two stars because it's hard to mess up the peanut butter and banana flatbread....great job. I'll drive the distance to go to another TS location. I think the employees may be a bit racist as I am not black and all of the employees are black. Guess I am just not welcome at the location. Fine by me. Lost customer.
I have ordered the same Açaí Berry Boost smoothie over 15-20 times from various Tropical Smoothie locations the past few years with the same added supplements. The smoothie from this location visually appeared as though there was fruit in it, but all I could taste was ice water and a hint of fruit. Moreover, this is the second time in two weeks I have ordered from this location and the employees are unfriendly (both visits). I have grown tired of rude and unfriendly employees. When someone says "thank you", all you have to do is simply respond "you're welcome!" You don't have to look at the customer, then turn away and not respond. The customers are the ones who are paying for the product, we are not at the service of the employees. I gave it two stars because it's hard to mess up the peanut butter and banana flatbread....great job. I'll drive the distance to go to another TS location. I think the employees may be a bit racist as I am not black and all of the employees are black. Guess I am just not welcome at the location. Fine by me. Lost customer.