Just ordered 2 scoops of chocolate fudge brownie and it didn’t have one piece of brownie in it. It was just chocolate ice cream which I had in my freezer. So disappointing!
Jay Cee (Somebody)
Honestly some of the best ice cream I ever had. Such wonderful employees with awesome attitudes
Sammy
Only to go. Good taste?
Ellison Scarborough
Great ice cream and friendly staff but when going through the drive through I was asked if I wanted to leave an additional tip for the staff which was a bit awkward.. I’m all about tipping but I’ve never been asked to tip through a drive through. Made me feel uncomfortable.
Sali M.
Excellent ice cream but they don't have frozen yogurt. Non-dairy oat milk frozen stuff is available too. Always pleasant staff too.
Anna Elmore
Today was a day! But a Turtle Sundae from Bruster's made the day a lot better.
Wanda G.
I enjoy the ice cream everytime and the rewards system. Usually fast with making your order in the drive-thru.
Aron Knowledgelove Plummer
Good place for your kids and your family
Paul Surdel
Great ice cream. Not the easiest place to find
Nguyen Le
I don’t even like ice cream, but I love their ice cream. I eat it 1-2 times a week.
Always great - dog friendly (ask for pup cup, it's free!)
Josephine Cleveland
Bruster's of Athens completely ruined my birthday cake and outright refused to remedy the situation.My boyfriend ordered a chocolate cake with a peanut butter gooey layer and a graham central station and a chocolate raspberry truffle ice cream. What we received was entirely different. We cut into the cake and realized it was a vanilla cake with a fudge gooey layer, and Oreo ice cream. Even worse, my name was spelled incorrectly on the order, despite my boyfriend going over the spelling with your employee multiple times over the phone. This was for a special event, and your mistake ruined our evening.The next day, we called to get the situation remedied and decided a gift card for future use of getting the correct cake was the best course of action. We were under the assumption that it would be for the entirety of the original price, $35. When my boyfriend went to pick up the gift card, we found out it was only for $20.When we brought the mistake to the attention of the owner, Andrew Rowe, he was extremely rude and unhelpful. He insisted that we could have brought the order back at 9 o'clock at night, but why should we have to bring it back just to be thrown away? Your employee clearly couldn't follow directions, and it is not our responsibility to fix your mistake. It is your responsibility to provide us with what we paid for.Furthermore, when we asked about a refund, Mr. Rowe was extremely unhelpful. When I asked why he would have offered us a gift card, but not be transparent with us originally and tell us how much it was for, he kept continually insisting that my boyfriend should have asked how much the gift card would be for. This is ridiculous. If you offer someone a gift card, you should tell them how much it is for. It's not our responsibility to ask.The owner also admitted that he was happy to give rewards points instead of a refund because that would have meant giving us even less than the gift card. This is incredibly dishonest and unethical. We trusted your business to provide us with a quality product and service, and instead, we were met with incompetence and rudeness.To make matters worse, the owner kept attempting to avoid the logic of my questions and trying to make us feel like we were in the wrong. He was extremely condescending, kept asking the same things over and over again, and had no logical arguments. We are currently talking to customer service from the Bruster’s franchise and hope to get more help from them rather than the illogical and condescending treatment we have gotten from Mr. Rowe.In conclusion, we are extremely disappointed with Bruster's Ice Cream and its owner, Andrew Rowe. We have been loyal patrons since we were children, but your incompetence and rudeness have lost our almost weekly business, as well as the business of all of the people we go with. Everyone we told about the situation couldn't believe it was possible to mess up this badly. We urge you to take responsibility for your mistake and provide us with a full refund for the order you failed to deliver.
Josephine C.
Bruster's of Athens completely ruined my birthday cake and outright refused to remedy the situation.My boyfriend ordered a chocolate cake with a peanut butter gooey layer and a graham central station and a chocolate raspberry truffle ice cream. What we received was entirely different. We cut into the cake and realized it was a vanilla cake with a fudge gooey layer, and Oreo ice cream. Even worse, my name was spelled incorrectly on the order, despite my boyfriend going over the spelling with your employee multiple times over the phone. This was for a special event, and your mistake ruined our evening.The next day, we called to get the situation remedied and decided a gift card for future use of getting the correct cake was the best course of action. We were under the assumption that it would be for the entirety of the original price, $35. When my boyfriend went to pick up the gift card, we found out it was only for $20.When we brought the mistake to the attention of the owner, Andrew Rowe, he was extremely rude and unhelpful. He insisted that we could have brought the order back at 9 o'clock at night, but why should we have to bring it back just to be thrown away? Your employee clearly couldn't follow directions, and it is not our responsibility to fix your mistake. It is your responsibility to provide us with what we paid for.Furthermore, when we asked about a refund, Mr. Rowe was extremely unhelpful. When I asked why he would have offered us a gift card, but not be transparent with us originally and tell us how much it was for, he kept continually insisting that my boyfriend should have asked how much the gift card would be for. This is ridiculous. If you offer someone a gift card, you should tell them how much it is for. It's not our responsibility to ask.The owner also admitted that he was happy to give rewards points instead of a refund because that would have meant giving us even less than the gift card. This is incredibly dishonest and unethical. We trusted your business to provide us with a quality product and service, and instead, we were met with incompetence and rudeness.To make matters worse, the owner kept attempting to avoid the logic of my questions and trying to make us feel like we were in the wrong. He was extremely condescending, kept asking the same things over and over again, and had no logical arguments. We are currently talking to customer service from the Bruster's franchise and hope to get more help from them rather than the illogical and condescending treatment we have gotten from Mr. Rowe.In conclusion, we are extremely disappointed with Bruster's Ice Cream and its owner, Andrew Rowe. We have been loyal patrons since we were children, but your incompetence and rudeness have lost our almost weekly business, as well as the business of all of the people we go with. Everyone we told about the situation couldn't believe it was possible to mess up this badly. We urge you to take responsibility for your mistake and provide us with a full refund for the order you failed to deliver.
Melissa Gierum
I ordered a birthday cone cake for my son. When we got there to pick it up the cake was decorated wrong. They said no problem and offered to fix it. While we were waiting we saw the sign that said “PJ day” free waffle cone. My son was wearing his pjs, and asked for the free cone. He was denied because the older lady working there said they weren’t pjs. He was wearing his sweats which he does sleep in. The lady was rude and brought over the owner. He was just as rude and had terrible customer service. He then offered my son a free cone because of the cake incident. I said you mean because he has his pjs on. I think he knew my son had his pjs on but was trying to stand behind his rude employee. We politely declined. Meanwhile the ladies in line next to us were wearing leggings and got their free cones. The owner should have apologized for making the wrong cake and gave my son a free cone for pj day since he was wearing his pjs. We are a family of 5 and will NOT be returning. Terrible customer service from the owner and one of the older ladies working there. The younger girls were very nice. Not to mention by the time I got the correct cake it still wasn’t correct. If you look up a cone cake it has sprinkles. They gave me a plain cake and I had to go buy sprinkles and decorate it myself. Super disappoint with todays visit.
Chelsea Martin
Love this place! By far the best ice cream I’ve had. We went there this Saturday, which was Customer Appreciation Day. It was super busy and we had wonderful service. My daughter wore pj bottoms and received a free ice cream cone. Definitely recommend coming here for excellent ice cream with an incredible selection of flavors and treat varieties.
Just ordered 2 scoops of chocolate fudge brownie and it didn’t have one piece of brownie in it. It was just chocolate ice cream which I had in my freezer. So disappointing!
Honestly some of the best ice cream I ever had. Such wonderful employees with awesome attitudes
Only to go. Good taste?
Great ice cream and friendly staff but when going through the drive through I was asked if I wanted to leave an additional tip for the staff which was a bit awkward.. I’m all about tipping but I’ve never been asked to tip through a drive through. Made me feel uncomfortable.
Excellent ice cream but they don't have frozen yogurt. Non-dairy oat milk frozen stuff is available too. Always pleasant staff too.
Today was a day! But a Turtle Sundae from Bruster's made the day a lot better.
I enjoy the ice cream everytime and the rewards system. Usually fast with making your order in the drive-thru.
Good place for your kids and your family
Great ice cream. Not the easiest place to find
I don’t even like ice cream, but I love their ice cream. I eat it 1-2 times a week.
Restaurantji Recommends
Always great - dog friendly (ask for pup cup, it's free!)
Bruster's of Athens completely ruined my birthday cake and outright refused to remedy the situation.My boyfriend ordered a chocolate cake with a peanut butter gooey layer and a graham central station and a chocolate raspberry truffle ice cream. What we received was entirely different. We cut into the cake and realized it was a vanilla cake with a fudge gooey layer, and Oreo ice cream. Even worse, my name was spelled incorrectly on the order, despite my boyfriend going over the spelling with your employee multiple times over the phone. This was for a special event, and your mistake ruined our evening.The next day, we called to get the situation remedied and decided a gift card for future use of getting the correct cake was the best course of action. We were under the assumption that it would be for the entirety of the original price, $35. When my boyfriend went to pick up the gift card, we found out it was only for $20.When we brought the mistake to the attention of the owner, Andrew Rowe, he was extremely rude and unhelpful. He insisted that we could have brought the order back at 9 o'clock at night, but why should we have to bring it back just to be thrown away? Your employee clearly couldn't follow directions, and it is not our responsibility to fix your mistake. It is your responsibility to provide us with what we paid for.Furthermore, when we asked about a refund, Mr. Rowe was extremely unhelpful. When I asked why he would have offered us a gift card, but not be transparent with us originally and tell us how much it was for, he kept continually insisting that my boyfriend should have asked how much the gift card would be for. This is ridiculous. If you offer someone a gift card, you should tell them how much it is for. It's not our responsibility to ask.The owner also admitted that he was happy to give rewards points instead of a refund because that would have meant giving us even less than the gift card. This is incredibly dishonest and unethical. We trusted your business to provide us with a quality product and service, and instead, we were met with incompetence and rudeness.To make matters worse, the owner kept attempting to avoid the logic of my questions and trying to make us feel like we were in the wrong. He was extremely condescending, kept asking the same things over and over again, and had no logical arguments. We are currently talking to customer service from the Bruster’s franchise and hope to get more help from them rather than the illogical and condescending treatment we have gotten from Mr. Rowe.In conclusion, we are extremely disappointed with Bruster's Ice Cream and its owner, Andrew Rowe. We have been loyal patrons since we were children, but your incompetence and rudeness have lost our almost weekly business, as well as the business of all of the people we go with. Everyone we told about the situation couldn't believe it was possible to mess up this badly. We urge you to take responsibility for your mistake and provide us with a full refund for the order you failed to deliver.
Bruster's of Athens completely ruined my birthday cake and outright refused to remedy the situation.My boyfriend ordered a chocolate cake with a peanut butter gooey layer and a graham central station and a chocolate raspberry truffle ice cream. What we received was entirely different. We cut into the cake and realized it was a vanilla cake with a fudge gooey layer, and Oreo ice cream. Even worse, my name was spelled incorrectly on the order, despite my boyfriend going over the spelling with your employee multiple times over the phone. This was for a special event, and your mistake ruined our evening.The next day, we called to get the situation remedied and decided a gift card for future use of getting the correct cake was the best course of action. We were under the assumption that it would be for the entirety of the original price, $35. When my boyfriend went to pick up the gift card, we found out it was only for $20.When we brought the mistake to the attention of the owner, Andrew Rowe, he was extremely rude and unhelpful. He insisted that we could have brought the order back at 9 o'clock at night, but why should we have to bring it back just to be thrown away? Your employee clearly couldn't follow directions, and it is not our responsibility to fix your mistake. It is your responsibility to provide us with what we paid for.Furthermore, when we asked about a refund, Mr. Rowe was extremely unhelpful. When I asked why he would have offered us a gift card, but not be transparent with us originally and tell us how much it was for, he kept continually insisting that my boyfriend should have asked how much the gift card would be for. This is ridiculous. If you offer someone a gift card, you should tell them how much it is for. It's not our responsibility to ask.The owner also admitted that he was happy to give rewards points instead of a refund because that would have meant giving us even less than the gift card. This is incredibly dishonest and unethical. We trusted your business to provide us with a quality product and service, and instead, we were met with incompetence and rudeness.To make matters worse, the owner kept attempting to avoid the logic of my questions and trying to make us feel like we were in the wrong. He was extremely condescending, kept asking the same things over and over again, and had no logical arguments. We are currently talking to customer service from the Bruster's franchise and hope to get more help from them rather than the illogical and condescending treatment we have gotten from Mr. Rowe.In conclusion, we are extremely disappointed with Bruster's Ice Cream and its owner, Andrew Rowe. We have been loyal patrons since we were children, but your incompetence and rudeness have lost our almost weekly business, as well as the business of all of the people we go with. Everyone we told about the situation couldn't believe it was possible to mess up this badly. We urge you to take responsibility for your mistake and provide us with a full refund for the order you failed to deliver.
I ordered a birthday cone cake for my son. When we got there to pick it up the cake was decorated wrong. They said no problem and offered to fix it. While we were waiting we saw the sign that said “PJ day” free waffle cone. My son was wearing his pjs, and asked for the free cone. He was denied because the older lady working there said they weren’t pjs. He was wearing his sweats which he does sleep in. The lady was rude and brought over the owner. He was just as rude and had terrible customer service. He then offered my son a free cone because of the cake incident. I said you mean because he has his pjs on. I think he knew my son had his pjs on but was trying to stand behind his rude employee. We politely declined. Meanwhile the ladies in line next to us were wearing leggings and got their free cones. The owner should have apologized for making the wrong cake and gave my son a free cone for pj day since he was wearing his pjs. We are a family of 5 and will NOT be returning. Terrible customer service from the owner and one of the older ladies working there. The younger girls were very nice. Not to mention by the time I got the correct cake it still wasn’t correct. If you look up a cone cake it has sprinkles. They gave me a plain cake and I had to go buy sprinkles and decorate it myself. Super disappoint with todays visit.
Love this place! By far the best ice cream I’ve had. We went there this Saturday, which was Customer Appreciation Day. It was super busy and we had wonderful service. My daughter wore pj bottoms and received a free ice cream cone. Definitely recommend coming here for excellent ice cream with an incredible selection of flavors and treat varieties.