a really long time to wait understand short on workers but was in line for 45 minutes
Atmosphere: 1
Food: 1
Service: 1
Benjamin Rowe
Just came to the drive thru and was rushed to place my order, then when checking my order for accuracy, found there was no extra sour cream on or for neither my taco or chalupa but was charged for extra sour cream on both. Then upon the first bite of my chalupa, found it to be quite stale and slightly chewy just like the taco I had ordered as well. Very disappointed and displeased with the experience.
Atmosphere: 1
Food: 1
Service: 1
Jake Wagner
I spent probably an hour in the drive thru line just to pick up a Doordash order. And this was at about 1-2 am! They could have either a mobile pick up window or at least let me pick it up at the door to save me some time.
Atmosphere: 2
Food: 5
Service: 1
I J.
Run down and the lobby is managed by a bunch of kids. Fountain machine in the lobby didn't work with no note on it so I got soaked when trying to use it ? ? do better guys!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Quesadilla
Ishan Achar
I would like to specifically call out the Assistant General Manager, Alesha, for her horrendous customer service. Her unwillingness to reason with the customer to sort out an issue caused by her employees is unfortunate. She was rude and care free. I have always been a satisfied customer with Taco Bell restaurants with their food and customer service. I am thoroughly disappointed in how this store is operated.
Atmosphere: 3
Food: 1
Service: 1
R
I live in Watkinsville, so I quite literally pass other Taco Bells to get to this location, because historically, they have been the best & most accurate... However, this most recent visit, the drive thru lady was soooo rude to me.. I was actually embarrassed.. I had my middle schooler in the car with me and HE APOLOGIZED to me for the way this young woman treated me... Middle school boys are pretty nonchalant and unbothered by what I would describe as mild disrespect... So for her to incite that reaction and compulsive apologizing from my son - tells you how bad it was! Why was she rude to me? Because she charged me for a root beer I had ordered at the order box, but told me when I pulled up at the window they were out of root beer and to "pick some other drink" and I told her No Thank You - just take the drink off... Yeah, not wanting anything other than a root beer is what made her flip ??♀️
Atmosphere: 1
Food: 3
Service: 1
Shantea Smith
Night shift attitude was horrible when my order was made wrong. The manager was so pleasant on the phone when I drove 20 minutes to get here and home then open my order and it was made wrong. When I came to have it remade, the chalupa bread was still cold. Another customer verified it was because the worker kept touching the bottom where the meat was saying it was hot. She blamed it on tomatoes being placed on my tacos why the chalupa bread was hot. She was so rude to me. I do not even complain at restaurants. I just decide to not come back but I have purchased from here before with no problem so I did not expect the attitude and problems when correcting an order that this establishment messed up. I waited 20 mins in line for an order I placed through Taco Bell. When the order was being corrected, I waited another 20 minutes for the employees to be mad at me because my order wasn’t correct. I will never place an order here again.
Atmosphere: 1
Food: 1
Service: 1
Michael Hall
Late night fast food at its most famous. However, the staff seemed terribly overworked with between the drive-thru and Grubhub/DoorDash/Uber Rats pickups. As such, my lone burrito ordered in the dining room took 20 minutes to make.
Atmosphere: 3
Food: 4
Service: 3
Robert Childs
same old thing, really bad service and bad
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Mexican Pizza
Tara McIntyre
I just can not stand a theif. These people tried to use my debit card that I left in the driver window. They lied said a customer had it.
I'm still waiting in line as we speak and I got here at 11 PM. It is now 12:15 AM The staff is running in and out the store behind the dumpsters to smoke instead of doing their job. There is no reason it should take this long!!
Ericka Turman
I was there to pick up a DoorDash order I waited in line for 40 minutes got to the speaker no one answered so I’ll pull up to the window for them to tell me I have to get back in line and they told me that they will make the order so I got back a line for them to tell me their system has shut down and they was unable to make the order so I waited in line for about an hour.
Atmosphere: 1
Food: 1
Service: 1
Linda Charles
There's trashy people loitering in the parking lot and the drive thru is ridiculous on time. Do better. Beware if you're a delivery driver
Nima Momtaz
Good luck with getting your order in less than 45 minutes. Under staff and very slow .
a really long time to wait understand short on workers but was in line for 45 minutes
Atmosphere: 1
Food: 1
Service: 1
Just came to the drive thru and was rushed to place my order, then when checking my order for accuracy, found there was no extra sour cream on or for neither my taco or chalupa but was charged for extra sour cream on both. Then upon the first bite of my chalupa, found it to be quite stale and slightly chewy just like the taco I had ordered as well. Very disappointed and displeased with the experience.
Atmosphere: 1
Food: 1
Service: 1
I spent probably an hour in the drive thru line just to pick up a Doordash order. And this was at about 1-2 am! They could have either a mobile pick up window or at least let me pick it up at the door to save me some time.
Atmosphere: 2
Food: 5
Service: 1
Run down and the lobby is managed by a bunch of kids. Fountain machine in the lobby didn't work with no note on it so I got soaked when trying to use it ? ? do better guys!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Quesadilla
I would like to specifically call out the Assistant General Manager, Alesha, for her horrendous customer service. Her unwillingness to reason with the customer to sort out an issue caused by her employees is unfortunate. She was rude and care free. I have always been a satisfied customer with Taco Bell restaurants with their food and customer service. I am thoroughly disappointed in how this store is operated.
Atmosphere: 3
Food: 1
Service: 1
I live in Watkinsville, so I quite literally pass other Taco Bells to get to this location, because historically, they have been the best & most accurate... However, this most recent visit, the drive thru lady was soooo rude to me.. I was actually embarrassed.. I had my middle schooler in the car with me and HE APOLOGIZED to me for the way this young woman treated me... Middle school boys are pretty nonchalant and unbothered by what I would describe as mild disrespect... So for her to incite that reaction and compulsive apologizing from my son - tells you how bad it was! Why was she rude to me? Because she charged me for a root beer I had ordered at the order box, but told me when I pulled up at the window they were out of root beer and to "pick some other drink" and I told her No Thank You - just take the drink off... Yeah, not wanting anything other than a root beer is what made her flip ??♀️
Atmosphere: 1
Food: 3
Service: 1
Night shift attitude was horrible when my order was made wrong. The manager was so pleasant on the phone when I drove 20 minutes to get here and home then open my order and it was made wrong. When I came to have it remade, the chalupa bread was still cold. Another customer verified it was because the worker kept touching the bottom where the meat was saying it was hot. She blamed it on tomatoes being placed on my tacos why the chalupa bread was hot. She was so rude to me. I do not even complain at restaurants. I just decide to not come back but I have purchased from here before with no problem so I did not expect the attitude and problems when correcting an order that this establishment messed up. I waited 20 mins in line for an order I placed through Taco Bell. When the order was being corrected, I waited another 20 minutes for the employees to be mad at me because my order wasn’t correct. I will never place an order here again.
Atmosphere: 1
Food: 1
Service: 1
Late night fast food at its most famous. However, the staff seemed terribly overworked with between the drive-thru and Grubhub/DoorDash/Uber Rats pickups. As such, my lone burrito ordered in the dining room took 20 minutes to make.
Atmosphere: 3
Food: 4
Service: 3
same old thing, really bad service and bad
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Mexican Pizza
I just can not stand a theif. These people tried to use my debit card that I left in the driver window. They lied said a customer had it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
A perfectly cromulent place to
Atmosphere: 5
Food: 5
Service: 5
I'm still waiting in line as we speak and I got here at 11 PM. It is now 12:15 AM The staff is running in and out the store behind the dumpsters to smoke instead of doing their job. There is no reason it should take this long!!
I was there to pick up a DoorDash order I waited in line for 40 minutes got to the speaker no one answered so I’ll pull up to the window for them to tell me I have to get back in line and they told me that they will make the order so I got back a line for them to tell me their system has shut down and they was unable to make the order so I waited in line for about an hour.
Atmosphere: 1
Food: 1
Service: 1
There's trashy people loitering in the parking lot and the drive thru is ridiculous on time. Do better. Beware if you're a delivery driver
Good luck with getting your order in less than 45 minutes. Under staff and very slow .
Atmosphere: 3
Food: 3
Service: 3