Bad customer service. The cashiers and the one who makes the pretzel are really rude. They don't care about the customers. They don't want to make money for their boss. Bad...DON'T go there.
Atmosphere: 1
Service: 1
ReGina Sutton
I love this place. Fresh and tasty every visit. The gm Kay is amazing, very kind, and professional.
Atmosphere: 5
Food: 5
Service: 5
Erica Augustine
Annie’s pretzel customer service is trash just like the hard pretzels they serving. This is the one in Cumberland mall down stairs. The manger hired people just like her. Do not recommend at all
Michelle Jones
If I could give a negative for service, I would! If you’ve ever been there then you know. They are at the bottom of the list when it comes to service in the Atlanta area… and that says ALOT!!!
Atmosphere: 1
Food: 3
Service: 1
Brittany S
Customer service is horrible. Employees are rude and won’t finish your transaction but will talk about you in front of your face before handing you what you ordered. This location should really look into hiring new employees.
Atmosphere: 1
Service: 1
Ivonne Hernandez
Never have anything ready. When you ask for a pretzel it’s always a 15 minute wait. The employees always have an attitude or want to rush you when ordering. If you decide to get a pretzel that’s ready it’s almost always soggy. Please better everything because it’s been like this for a while.
Atmosphere: 1
Food: 1
Service: 1
Chevy Lane
Everything about that place sucks. The service,The manger, the employees, the the pretzels. Even the ice be dirty. I say shut the whole booth down. They serve old pretzel. They’re never fresh. Everybody’s attitude is sucks. I hate to even have to walk past it to get to my destination considering I’m a mall employee. I say shut it DOWN!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Jayshaun cool Thomas
Came at exactly 6:30 both locations closed down and stop serving everything they didn’t already have cooked.A whole hour 1/2 before closing time this is very unacceptable very unprofessional I drove almost a hr just to come here I’m very upset I will be coming back Monday to speak with a manager or supervisor the employees was very unprofessional and need to be trained properly my kids wanted this so badly Just to be disappointed because the employees were to lazy to cook
Angelica Scott
Great customer service Kevin was so nice, helpful and ready to serve when I upon my approach to order. He made sure to offer download of the app for points and just gave the overall impression that he wanted to do a good job! Way to go on hiring employees that give you the feeling they want to be there.
The manager was so nice. I was doing soor dash and Calandra offered me a drank and a pretzel. I was so happy especially since it feels like hell outside today. Yall better up this lady pay for her great service.
Keonia Clarke
I just made a purchase and the female at the cash register. She asked me if I wanted whip cream and I said yes. The other female refused to make the dragonfruit mango with whip cream. She yelled at me when I asked can she make the drink with whip cream. She called me a little girl when Im a 38 year old woman. Im suppose to get what I purchased. What was the harm with me asking to put whip cream on it. I had two kids with me and they wanted the drink the correct way. She’s a dark skinned female with shinny lip gloss
Consuela Boyer
Great customer service and amazing pretzels ? from Trever and Kelvin!! Always ask for them ??
Enna J.
Super friendly service but quite a bit of a wait. However there are 2 locations in the mall (1st and 2nd floor)
Iris J.
Very unprofessional environment. I ordered pretzel bites and the whole batch was burnt. I asked for another order and the server rolled her eyes and got mad and said in an aggressive voice that it will be 20minutes. I mentioned that was completely fine. As I was waiting the employees played behind the counter and were eating with no gloves on. 20minutes passed and they took there time as if they were doing on purpose.
Bad customer service. The cashiers and the one who makes the pretzel are really rude. They don't care about the customers. They don't want to make money for their boss. Bad...DON'T go there.
Atmosphere: 1
Service: 1
I love this place. Fresh and tasty every visit. The gm Kay is amazing, very kind, and professional.
Atmosphere: 5
Food: 5
Service: 5
Annie’s pretzel customer service is trash just like the hard pretzels they serving. This is the one in Cumberland mall down stairs. The manger hired people just like her. Do not recommend at all
If I could give a negative for service, I would! If you’ve ever been there then you know. They are at the bottom of the list when it comes to service in the Atlanta area… and that says ALOT!!!
Atmosphere: 1
Food: 3
Service: 1
Customer service is horrible. Employees are rude and won’t finish your transaction but will talk about you in front of your face before handing you what you ordered. This location should really look into hiring new employees.
Atmosphere: 1
Service: 1
Never have anything ready. When you ask for a pretzel it’s always a 15 minute wait. The employees always have an attitude or want to rush you when ordering. If you decide to get a pretzel that’s ready it’s almost always soggy. Please better everything because it’s been like this for a while.
Atmosphere: 1
Food: 1
Service: 1
Everything about that place sucks. The service,The manger, the employees, the the pretzels. Even the ice be dirty. I say shut the whole booth down. They serve old pretzel. They’re never fresh. Everybody’s attitude is sucks. I hate to even have to walk past it to get to my destination considering I’m a mall employee. I say shut it DOWN!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Came at exactly 6:30 both locations closed down and stop serving everything they didn’t already have cooked.A whole hour 1/2 before closing time this is very unacceptable very unprofessional I drove almost a hr just to come here I’m very upset I will be coming back Monday to speak with a manager or supervisor the employees was very unprofessional and need to be trained properly my kids wanted this so badly Just to be disappointed because the employees were to lazy to cook
Great customer service Kevin was so nice, helpful and ready to serve when I upon my approach to order. He made sure to offer download of the app for points and just gave the overall impression that he wanted to do a good job! Way to go on hiring employees that give you the feeling they want to be there.
Food: 4
Service: 1
This “girl” skipped my order 4 times. Smh ?♀️
Restaurantji Recommends
The manager was so nice. I was doing soor dash and Calandra offered me a drank and a pretzel. I was so happy especially since it feels like hell outside today. Yall better up this lady pay for her great service.
I just made a purchase and the female at the cash register. She asked me if I wanted whip cream and I said yes. The other female refused to make the dragonfruit mango with whip cream. She yelled at me when I asked can she make the drink with whip cream. She called me a little girl when Im a 38 year old woman. Im suppose to get what I purchased. What was the harm with me asking to put whip cream on it. I had two kids with me and they wanted the drink the correct way. She’s a dark skinned female with shinny lip gloss
Great customer service and amazing pretzels ? from Trever and Kelvin!! Always ask for them ??
Super friendly service but quite a bit of a wait. However there are 2 locations in the mall (1st and 2nd floor)
Very unprofessional environment. I ordered pretzel bites and the whole batch was burnt. I asked for another order and the server rolled her eyes and got mad and said in an aggressive voice that it will be 20minutes. I mentioned that was completely fine. As I was waiting the employees played behind the counter and were eating with no gloves on. 20minutes passed and they took there time as if they were doing on purpose.