Not sure if the franchise owner is aware that the employees are playing explicit lyrics in their chosen songs during their shifts very disappointed when they were families i.e. children
Atmosphere: 1
Food: 4
Service: 1
Steven King
Arrived at 9:05 after driving about 11 miles to get to this location at guess what…they were CLOSED! Based on the other comments alone, whoever owns or manages this place with be out of business or out of a job very soon!!!
Ne'kea
I won’t give them a 1 star but it’s definitely not a 5 star Dunkin/ baskin experience.Most of the reviews are right they have zero flavors anyone would want & that is not the employees fault that’s management or owners fault - These stores are franchised. With that being said the owners need to get with it! There is NO reason I should have to drive to Cobb pkwy to get ice cream when I pass this location EVERYDAY. ?Order the popular flavors already d@m!Service is usually good no complaints they are there to work & I’m thankful they showed up tbh.I won’t be back until I know for sure yall have flavor of the months or at least icing on the cake!! ?
Atmosphere: 2
Food: 1
Service: 5
Atlanta Jeremy
This place has been consistently bad for many months. The leadership obviously don’t care about improving this poorly managed location. They’re rude… rarely have the essential items, and they don’t following operation hours. So sad.
Atmosphere: 1
Food: 1
Service: 1
Clinton Burrell
I bought a cappuccino blast and to wait ten minutes for them to tell me they have no vanilla ice cream. I said use something of the equivalent and they said they don’t have anything. The worst service ever! Will never be back!
Atmosphere: 1
Food: 1
Service: 1
Johnny
Employees closed store
Atmosphere: 1
Service: 1
P Khan
Baskin Robbins, wake up!!! Your employees are running this place into the ground. They don't ever have any flavors that customers want, they close an hour early most days and don't want to serve customers while open. Its always a waste of time driving here, just to be disappointed EVERY TIME!! This place needs to close down and let another business come in that wants to serve it customers!! Bad service, worse employees
Atmosphere: 1
Food: 1
Service: 1
Eric Danzey Sr.
Just don’t go there everyone in that place is very unprofessional including the managers? I went too pick up a cake yesterday for my son that was ordered a day before and when I get there the employees that work there don’t know what I am thinking about when I get their say that thay don’t know anything about a cake but I have a recipe online we’re I ordered it and they still proceeded to tell me that they don’t know nothing about a cake, and when I showed him a picture of the cake, one of the employees in the store insist that the key is in the freezer so I got the cake but it’s the wrong cake when I get too the party so we call the manager and said we have the wrong cake. So thay said we sorry you can come get the cake in the morning? Not telling us we need that cake we took so we can exchange it?♂️ so tell me why would you give me a cake and expecting me not too eat it when I drove 13 miles to get it and they expect it back? for exchanging and it a icecreme cake and I am taking it to powder springs now and they want me too hold a cake for a party and bring it back the next day after the party for the rite cake. Exactly this is when I get there expecting the my cake I am sorry your employees are stupid and do know how to contact your boss and find out what I am taking about instead of just handed me a cake telling me this is it? No sorry y’all are very wrong and need sum more job skills very unprofessional just don’t waste your time with this place?
Atmosphere: 1
Service: 1
Yolande Christian
Ordered a chocolate shake and ended up with chocolate flavored milk. Asked the guy to add chocolate ice cream. He did and the shake tasted like chmildly chocolate flavored milk. Disgusting. Dnt buy from them. I ended up dumping my order.
Disheka Moore
They’re doing better with having the order I request stock. Given the prime location, the cashier/drive-thru rep could be a bit more professional when answering the intercom.
Such a great location, but this is a sad franchise. Last few times I've been there either one or two fridges are broken down. 31 Flavors? More like 9. Staff is pretty friendly though.
Lilian Perry
Rudest staff, our milkshakes were literally flavored milk with a little bit of ice cream. Asked for receipt never got one, also ordered whipped cream didn’t get that either.
Christopher Daniels
Service is TERRIBLE. First time at this location, I walked in and nobody greeted me. I wasn’t sure as how to order from the baskin robbins side and you think any employee in there offered to help? NOPE! Please close this location or get rid of the entire staff!
Cali Cali
Me and coco love walking to Baskin Robbins to get ice cream and her doggy treat! The staff their is always welcoming!
Juliann Williams
Ordered Uber eats from here and entire order was wrong ? waste of $20+. Should have read reviews ahead of time.
Not sure if the franchise owner is aware that the employees are playing explicit lyrics in their chosen songs during their shifts very disappointed when they were families i.e. children
Atmosphere: 1
Food: 4
Service: 1
Arrived at 9:05 after driving about 11 miles to get to this location at guess what…they were CLOSED! Based on the other comments alone, whoever owns or manages this place with be out of business or out of a job very soon!!!
I won’t give them a 1 star but it’s definitely not a 5 star Dunkin/ baskin experience.Most of the reviews are right they have zero flavors anyone would want & that is not the employees fault that’s management or owners fault - These stores are franchised. With that being said the owners need to get with it! There is NO reason I should have to drive to Cobb pkwy to get ice cream when I pass this location EVERYDAY. ?Order the popular flavors already d@m!Service is usually good no complaints they are there to work & I’m thankful they showed up tbh.I won’t be back until I know for sure yall have flavor of the months or at least icing on the cake!! ?
Atmosphere: 2
Food: 1
Service: 5
This place has been consistently bad for many months. The leadership obviously don’t care about improving this poorly managed location. They’re rude… rarely have the essential items, and they don’t following operation hours. So sad.
Atmosphere: 1
Food: 1
Service: 1
I bought a cappuccino blast and to wait ten minutes for them to tell me they have no vanilla ice cream. I said use something of the equivalent and they said they don’t have anything. The worst service ever! Will never be back!
Atmosphere: 1
Food: 1
Service: 1
Employees closed store
Atmosphere: 1
Service: 1
Baskin Robbins, wake up!!! Your employees are running this place into the ground. They don't ever have any flavors that customers want, they close an hour early most days and don't want to serve customers while open. Its always a waste of time driving here, just to be disappointed EVERY TIME!! This place needs to close down and let another business come in that wants to serve it customers!! Bad service, worse employees
Atmosphere: 1
Food: 1
Service: 1
Just don’t go there everyone in that place is very unprofessional including the managers? I went too pick up a cake yesterday for my son that was ordered a day before and when I get there the employees that work there don’t know what I am thinking about when I get their say that thay don’t know anything about a cake but I have a recipe online we’re I ordered it and they still proceeded to tell me that they don’t know nothing about a cake, and when I showed him a picture of the cake, one of the employees in the store insist that the key is in the freezer so I got the cake but it’s the wrong cake when I get too the party so we call the manager and said we have the wrong cake. So thay said we sorry you can come get the cake in the morning? Not telling us we need that cake we took so we can exchange it?♂️ so tell me why would you give me a cake and expecting me not too eat it when I drove 13 miles to get it and they expect it back? for exchanging and it a icecreme cake and I am taking it to powder springs now and they want me too hold a cake for a party and bring it back the next day after the party for the rite cake. Exactly this is when I get there expecting the my cake I am sorry your employees are stupid and do know how to contact your boss and find out what I am taking about instead of just handed me a cake telling me this is it? No sorry y’all are very wrong and need sum more job skills very unprofessional just don’t waste your time with this place?
Atmosphere: 1
Service: 1
Ordered a chocolate shake and ended up with chocolate flavored milk. Asked the guy to add chocolate ice cream. He did and the shake tasted like chmildly chocolate flavored milk. Disgusting. Dnt buy from them. I ended up dumping my order.
They’re doing better with having the order I request stock. Given the prime location, the cashier/drive-thru rep could be a bit more professional when answering the intercom.
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Such a great location, but this is a sad franchise. Last few times I've been there either one or two fridges are broken down. 31 Flavors? More like 9. Staff is pretty friendly though.
Rudest staff, our milkshakes were literally flavored milk with a little bit of ice cream. Asked for receipt never got one, also ordered whipped cream didn’t get that either.
Service is TERRIBLE. First time at this location, I walked in and nobody greeted me. I wasn’t sure as how to order from the baskin robbins side and you think any employee in there offered to help? NOPE! Please close this location or get rid of the entire staff!
Me and coco love walking to Baskin Robbins to get ice cream and her doggy treat! The staff their is always welcoming!
Ordered Uber eats from here and entire order was wrong ? waste of $20+. Should have read reviews ahead of time.