The manager with glasses assaulted me Saturday it would be nice if someone would help me contact corporate
Tayler Detten
The manager (who’s name I didn’t grab) is an absolute boss and handled a ridiculous Karen customer with a smile on her face - the staff also kept a positive attitude while slammed and dealing with said Karen. Ice cream is bomb as always, love this spot
Atmosphere: 5
Food: 5
Service: 5
Karen Arcila
The guys are very friendly but the cashier has a very bad attitude. ??
Service: 1
DiamondKesawn Cooper
OhhhhEmmmmmGeeeeee!!!! I haven’t had Coldstone in foreverrrrrrrrrr and today was the day to finally get my fix of the homemade goodness.As I was in the Vinings area, I stopped into this location and it was all smiles from the door. The staff was super warm and inviting. The store was very clean and best of all, it smelled like fresh ice cream, waffle cones, and pure happiness. LoL!!!!There are soooooooo many flavors to choose from and their creativity is beyond amazing when it comes to creating paired options. However, as soon as I looked on the board, I knew I had to go for my classic favorite. The Oreo Overload with a Sweet Cream base!!!!As I sit here and type I’m having flashbacks about how good the ice cream was. LoL!!! The sweet cream base is a favorite of mine. It has a great texture and a nice creamy flavor that pairs well with anything. The classic Oreo cookie blends so well with the creamy taste of the sweet cream that it seems to enhance the flavor profile of the cookie as a whole.Being the foodie creative that I am, I decided not to get fudge on my overload and to add some graham cracker crust to the mix. Whew! I hit the best kept secret ever. The crust pieces add a layer of texture that heightens every bite. Furthermore, the buttery crumbles go soooooooo well with the crushed Oreo. It almost puts you in the mindset of an Oreo cheesecake. Ummmmm!!!As I was placing my order I had the chance to interact with Claire and Erika and they are amazing. They were very knowledgeable about the flavor profiles. They had great recommendations and their overall service itself was above standard. Super nice. Super engaging, and best of all, full of smiles.Today was a good day, but after my trip to Coldstone… it was Ahhhhhhhhmazinggggg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle
DiamondKesawn Cooper
OhhhhEmmmmmGeeeeee!!!! I haven’t had Coldstone in foreverrrrrrrrrr and today was the day to finally get my fix of the homemade goodness.
As I was in the Vinings area, I stopped into this location and it was all smiles from the door. The staff was super warm and inviting. The store was very clean and best of all, it smelled like fresh ice cream, waffle cones, and pure happiness. LoL!!!!
There are soooooooo many flavors to choose from and their creativity is beyond amazing when it comes to creating paired options. However, as soon as I looked on the board, I knew I had to go for my classic favorite. The Oreo Overload with a Sweet Cream base!!!!
As I sit here and type I’m having flashbacks about how good the ice cream was. LoL!!! The sweet cream base is a favorite of mine. It has a great texture and a nice creamy flavor that pairs well with anything. The classic Oreo cookie blends so well with the creamy taste of the sweet cream that it seems to enhance the flavor profile of the cookie as a whole.
Being the foodie creative that I am, I decided not to get fudge on my overload and to add some graham cracker crust to the mix. Whew! I hit the best kept secret ever. The crust pieces add a layer of texture that heightens every bite. Furthermore, the buttery crumbles go soooooooo well with the crushed Oreo. It almost puts you in the mindset of an Oreo cheesecake. Ummmmm!!!
As I was placing my order I had the chance to interact with Claire and Erika and they are amazing. They were very knowledgeable about the flavor profiles. They had great recommendations and their overall service itself was above standard. Super nice. Super engaging, and best of all, full of smiles.
Today was a good day, but after my trip to Coldstone… it was Ahhhhhhhhmazinggggg.
Diana P.
Arrived for a pickup order and the manager that was called to me was extremely rude.
April Taylor
They are really busy, and should have a better system of addressing the requests of patrons. I had other people walk up and just give their order. The person working should know and gauge who is in line first. The ice cream is really good. My daughter wanted to go everyday we were on vacation there in Atlanta, GA. The atmosphere has more to do with the demographic of the neighborhood then the place itself. I didn't feel welcome. This has nothing to do with Cold Stone Creamery. I probably will go again.
Atmosphere: 3
Food: 5
Service: 3
Tawanna Atwater
They were awesome and patient with indecisive kids!
Atmosphere: 4
Food: 5
Service: 5
Shamekia Wade
Thank you so much Erika for ensuring that my ice cream arrived tightly sealed (stapled) :-) thank you so much! I greatly appreciate your customer service, kindness, and understanding! The ice cream tasted amazing!
I have placed orders at this location multiple times, with very little issue; however, my recent experience makes me not want to return. I had a request to change the ice cream on a Uber eats order (since there is no way to choose on the app) and it was like pulling teeth. I spoke with Erica, who claimed to be the manager, but showed no experience in customer service. Not only was I constantly being cut off every time I spoke, but I also kept being met with excuses about why it took them 10 minutes to answer the phone. I have always loved cold stone, and this location is close to home, but I don’t ever want to interact with Erica or anyone like her.
Atmosphere: 3
Food: 3
Service: 1
T W
The CS Rep didn't smile & when he spoke, he was barely audible. He served me a pre-measured (previously scooped) (sat on top of the packed) scoop of ice cream. I would have preferred the scoop from the paced ice cream.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cheesecake Fantasy
Keith Mikkelson
Icy not
Atmosphere: 5
Food: 1
Service: 5
Estefania Rosas
Came here with my family and as I entered I was not greeted or even acknowledged. I stood there for about 5 minutes and none of the two employees asked what I wanted to order. I walked out but before I exited I made sure I let them know why I left.
Atmosphere: 1
Food: 1
Service: 1
Delphine w.
my favorite cold Stone of any I've been to. I'm so happy I live near this location, the chocolate ice cream and toppings are always so good!
The slowest. Figure out how to staff better.
Atmosphere: 2
Food: 3
Service: 1
The manager with glasses assaulted me Saturday it would be nice if someone would help me contact corporate
The manager (who’s name I didn’t grab) is an absolute boss and handled a ridiculous Karen customer with a smile on her face - the staff also kept a positive attitude while slammed and dealing with said Karen. Ice cream is bomb as always, love this spot
Atmosphere: 5
Food: 5
Service: 5
The guys are very friendly but the cashier has a very bad attitude. ??
Service: 1
OhhhhEmmmmmGeeeeee!!!! I haven’t had Coldstone in foreverrrrrrrrrr and today was the day to finally get my fix of the homemade goodness.As I was in the Vinings area, I stopped into this location and it was all smiles from the door. The staff was super warm and inviting. The store was very clean and best of all, it smelled like fresh ice cream, waffle cones, and pure happiness. LoL!!!!There are soooooooo many flavors to choose from and their creativity is beyond amazing when it comes to creating paired options. However, as soon as I looked on the board, I knew I had to go for my classic favorite. The Oreo Overload with a Sweet Cream base!!!!As I sit here and type I’m having flashbacks about how good the ice cream was. LoL!!! The sweet cream base is a favorite of mine. It has a great texture and a nice creamy flavor that pairs well with anything. The classic Oreo cookie blends so well with the creamy taste of the sweet cream that it seems to enhance the flavor profile of the cookie as a whole.Being the foodie creative that I am, I decided not to get fudge on my overload and to add some graham cracker crust to the mix. Whew! I hit the best kept secret ever. The crust pieces add a layer of texture that heightens every bite. Furthermore, the buttery crumbles go soooooooo well with the crushed Oreo. It almost puts you in the mindset of an Oreo cheesecake. Ummmmm!!!As I was placing my order I had the chance to interact with Claire and Erika and they are amazing. They were very knowledgeable about the flavor profiles. They had great recommendations and their overall service itself was above standard. Super nice. Super engaging, and best of all, full of smiles.Today was a good day, but after my trip to Coldstone… it was Ahhhhhhhhmazinggggg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle
OhhhhEmmmmmGeeeeee!!!! I haven’t had Coldstone in foreverrrrrrrrrr and today was the day to finally get my fix of the homemade goodness. As I was in the Vinings area, I stopped into this location and it was all smiles from the door. The staff was super warm and inviting. The store was very clean and best of all, it smelled like fresh ice cream, waffle cones, and pure happiness. LoL!!!! There are soooooooo many flavors to choose from and their creativity is beyond amazing when it comes to creating paired options. However, as soon as I looked on the board, I knew I had to go for my classic favorite. The Oreo Overload with a Sweet Cream base!!!! As I sit here and type I’m having flashbacks about how good the ice cream was. LoL!!! The sweet cream base is a favorite of mine. It has a great texture and a nice creamy flavor that pairs well with anything. The classic Oreo cookie blends so well with the creamy taste of the sweet cream that it seems to enhance the flavor profile of the cookie as a whole. Being the foodie creative that I am, I decided not to get fudge on my overload and to add some graham cracker crust to the mix. Whew! I hit the best kept secret ever. The crust pieces add a layer of texture that heightens every bite. Furthermore, the buttery crumbles go soooooooo well with the crushed Oreo. It almost puts you in the mindset of an Oreo cheesecake. Ummmmm!!! As I was placing my order I had the chance to interact with Claire and Erika and they are amazing. They were very knowledgeable about the flavor profiles. They had great recommendations and their overall service itself was above standard. Super nice. Super engaging, and best of all, full of smiles. Today was a good day, but after my trip to Coldstone… it was Ahhhhhhhhmazinggggg.
Arrived for a pickup order and the manager that was called to me was extremely rude.
They are really busy, and should have a better system of addressing the requests of patrons. I had other people walk up and just give their order. The person working should know and gauge who is in line first. The ice cream is really good. My daughter wanted to go everyday we were on vacation there in Atlanta, GA. The atmosphere has more to do with the demographic of the neighborhood then the place itself. I didn't feel welcome. This has nothing to do with Cold Stone Creamery. I probably will go again.
Atmosphere: 3
Food: 5
Service: 3
They were awesome and patient with indecisive kids!
Atmosphere: 4
Food: 5
Service: 5
Thank you so much Erika for ensuring that my ice cream arrived tightly sealed (stapled) :-) thank you so much! I greatly appreciate your customer service, kindness, and understanding! The ice cream tasted amazing!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have placed orders at this location multiple times, with very little issue; however, my recent experience makes me not want to return. I had a request to change the ice cream on a Uber eats order (since there is no way to choose on the app) and it was like pulling teeth. I spoke with Erica, who claimed to be the manager, but showed no experience in customer service. Not only was I constantly being cut off every time I spoke, but I also kept being met with excuses about why it took them 10 minutes to answer the phone. I have always loved cold stone, and this location is close to home, but I don’t ever want to interact with Erica or anyone like her.
Atmosphere: 3
Food: 3
Service: 1
The CS Rep didn't smile & when he spoke, he was barely audible. He served me a pre-measured (previously scooped) (sat on top of the packed) scoop of ice cream. I would have preferred the scoop from the paced ice cream.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cheesecake Fantasy
Icy not
Atmosphere: 5
Food: 1
Service: 5
Came here with my family and as I entered I was not greeted or even acknowledged. I stood there for about 5 minutes and none of the two employees asked what I wanted to order. I walked out but before I exited I made sure I let them know why I left.
Atmosphere: 1
Food: 1
Service: 1
my favorite cold Stone of any I've been to. I'm so happy I live near this location, the chocolate ice cream and toppings are always so good!
Atmosphere: 3
Food: 5
Service: 3