Have you ever had such amazing customer service that you want to share your experience with the world? Well, I will start with Yelp. I also plan to call the corporate office to compliment Tracey, who is the Catering Consultant at Publix at Paces Ferry Center. I was attending a group event and asked to bring a desert. From the minute I called until I picked up my fall decorated cookie cake, I knew I was in good hands with Tracey. She was on it! She was super helpful, answered all my questions, and called me by name. I went the next day to personally pick up the cookie cake, and there she was! She was so nice, I chatted with her forever. And, the cookie cake was such a hit with the gals at my event! It was only $22.00 and fed a large crowd. Yay! Five Paws Up review for Tracey and Publix Catering. This store is my favorite as well. Shopping really is a pleasure!
Simona F.
I give 2 stars to the Deli (where the fresh meat is cut) on Sundays. There's always a long wait, 1 person working, and no greeting or acknowledgement when you walk up. I love Publix but the deli needs help on Sundays...especially after 6pm. There are 3 people making sandwiches but only 1 person the take ALL of the deli orders. Please make it make sense.
Larry H.
Let's start by saying there is a reason some ware earbuds. Cashiers was extremely rude and told a co worker don't speak to him he has earbuds in. (I understand some come to register on phone etc.)(Don't put everyone in the same boat, some are fighting battles you know nothing about)I proceeded to explain I am 80% deaf in my right ear due to a explosion when I was young. This helps me hear clearly in crowded areas. Second-The lady bagging my things drop them on the floor, and they looked at me as I picked them up off the ground with my hands full. I love eating my food after it has been in the floor... Horrible customer service.
Gregory C.
Appreciate everything about this Publix for everyday grocery needs. The people here are always friendly and the store is clean, organized and bright. It's not a get in and get out type of store, and prices aren't exactly the lowest. However, one visit here will show you why this store is different. I do like the variety of Hispanic, Asian, and even British foods available. You can find a variety of tortillas including zero carb. Although I couldn't find a specific low carb brand that I typically buy here. The variety of sauces are on point too, but could not find the Siracha. The fresh produce is pretty amazing. Picked up some artichokes today which will steam for dinner. The deli and bakery are pretty amazing. You can buy food there and eat onsite for lunch and snacks. Definitely recommend this Publix as a large footprint store with lots of food offerings for your kitchen.
Kellie L.
Publix just ain't the same as it used to be... I went this morning (Sunday) at 10:30 and was checking out around 11:30 am. Despite it being the busiest day of the week, they had 2 registers open. People were backed up 3 deep into the aisles. There are associates doing... something? Candy, magazines, go backs, standing around? Eventually, one more register was opened. They also had boxes and beds of material all over the floors in the aisles which, unless training had changed, Publix explicitly tells you not to leave unattended as this store does. They also don't do 2 and 2 (taking your cart out to your car)... In my years of shopping here, I've only had 1 or 2 people offer. Their produce is also terrible here. Moldy oranges, moldy tomatoes, moldy strawberries. Mr. George is probably rolling in his grave because of this store.
Anita H.
I've been to this location a few times and after my experience today, I'll have to frequent this location a little more. Customer service here is superior, especially when you have team members like Chaundra (deli) and Candace (catering). Both of these women were without a doubt amazing and beyond helpful. This location is also a little bigger so there are more options throughout the store. Additionally, they have plenty of registers/check out lanes open including self-check out. Much easier to have an in and out experience if needed. The only reason why my review is not a 5 star review is because the produce section (while big) is not as nice as I would expect it to be. And to exit the parking lot is always a complicated order. Other than that, this location is really nice and I'll continue to go back. Who knows, maybe I'll give them the 5 star rating next time. Thank you, Chaundra and Candace! Give those women a raise!
Marie S.
I have always shopped at Publix and it is by far my favorite grocery store. I've shopped at the same location for the last ten years and recently moved to this area. I've always found Publix stores to have the best atmosphere mostly because of the friendliest of employees. It's obvious that's a high priority. Sadly, this location has been very disappointing. I shop here weekly as well as the Paces Ferry location and experience unfriendliness, rudeness, and no care attitudes. I've had several experiences that have surprised me and definitely feel so out of character for the Publix locations I've shopped over many years. Hope it's not the sign of the times. A smile and some friendliness goes a long way.
Natasha M.
I enjoy shopping at this location. The employees always assist with questions and locating items. The aisles are always clean and organized.
Scott McMillan
The best Publix in Georgia! Amazing service!
Nisha B.
I have had several experiences here where the sales associate at self check out question me when I tell them that the price of an item is not ringing up correctly. In the past, I saw organic strawberries and organic blueberries on sale. I picked up the organic blueberries and it rang up as regular price. At self check out, the sales associate told me that organic things are "never on sale". (**by the way it is not true that "organic things are never on sale" because I just found an organic item on sale today and that particular day I saw two organic items at least on sale.) Instead of arguing with her, I told her just forget it I don't want them anymore. Today I had a similar instance where I was purchasing an item that definitely had a sale sign (an organic item by the way). I read and reread the sign over and over again because of the hassle I anticipated at self checkout. At the checkout lane, of course, the price rung up incorrectly. I should have taken a picture of the sign, but because they didn't have any proof the item was on sale, the sales associate at the self checkout had to go to the aisle and check the price to confirm that I wasn't making it up. Turns out I was correct and it was on sale for the price that I told them. On the way back the sales associate also stopped to chat with someone while I was standing there waiting at the self check out for them to correct the price. This has happened on several occasions and it's sad that if I choose to bring my business here that I have to walk around and take pictures of every sale sign in the store because the prices ring up incorrectly. They will treat you like a criminal if you say that there's an error with the price and it is showing up wrong. They won't take your word for it. There's plenty of grocery stores in the area, so there's no need to deal with the hassle for me personally unless I really need to go here. If you decide to come here though, just be very cautious and take pictures of every single price tag to avoid the hassle and the wait of having the sales associate leave you at self check out to go confirm that what you're saying is correct. Also the hassle of getting out of this parking lot and taking a left to get out is too much.. it's honestly not even worth it. There's at least 4 other grocery stores nearby (aldi, Kroger, target, sprouts)
Maybe it's a sign of the time but a three separate incidents I was rudely disappointed. The first incident was trying to find some advertised chicken broth BOGO SALE by Swanson it was a second to the last day the sale is over. Unfortunately there was none in stock. They real disappointing thing is that Ryan said they no longer give rain checks! The other two incidents were closely related. I found in the past that I could always go and find a stock manager to try to order crackers or something that they carry the brand but not the particular item. Armando was good in doing this! And that was during the pandemic! On this particular occasion Randy the manager said they could not find it in their inventory. Which I of course assumed they could not find it in their inventory because they had never carried it on their shelves but they did carry the brand. He offered to buy it from Kroger's? Anyway if it wasn't for the fact that I needed some of the things in this grocery store I would probably not return. The other stores at least has better customer service and trying to find new items even if it meant special ordering them! I just wish Publix Who has a monopoly on the effort end of grocery stores, was more of a full customer service grocery store !
Erik J.
I've been to many Publix, Kroger, Food Lion, hell, even Piggly Wiggly and this Publix is incredibly slow at everything. There could be one person in line at the deli and you'll still wait 30 minutes. I get taking your time, but my lord. You put in an order online and you'll wait 30 minutes after when it's supposed to be done. Customer service can't be reviewed because there is none and the amount of times I've gone in on a Sunday and had to wait 30 minutes in the self checkout line with a full cart of groceries because there were literally no lines open is mind blowing. I know places are short staffed but this has been an issue long before COVID and/or supply chain issues. If you have a ton of time to dedicate to shopping, this place is fine but my god do these workers operate insanely slow.
Larry Jennings
Customer service, produce, meats and seafood. Selection is good but sometimes my favorite products are not available
Paul Dane Carroll Jr.
Good service when I had my sub made in the deli.
Trina W.
Love thr freshness of the meats, fruits, and vegatables!!
Have you ever had such amazing customer service that you want to share your experience with the world? Well, I will start with Yelp. I also plan to call the corporate office to compliment Tracey, who is the Catering Consultant at Publix at Paces Ferry Center. I was attending a group event and asked to bring a desert. From the minute I called until I picked up my fall decorated cookie cake, I knew I was in good hands with Tracey. She was on it! She was super helpful, answered all my questions, and called me by name. I went the next day to personally pick up the cookie cake, and there she was! She was so nice, I chatted with her forever. And, the cookie cake was such a hit with the gals at my event! It was only $22.00 and fed a large crowd. Yay! Five Paws Up review for Tracey and Publix Catering. This store is my favorite as well. Shopping really is a pleasure!
I give 2 stars to the Deli (where the fresh meat is cut) on Sundays. There's always a long wait, 1 person working, and no greeting or acknowledgement when you walk up. I love Publix but the deli needs help on Sundays...especially after 6pm. There are 3 people making sandwiches but only 1 person the take ALL of the deli orders. Please make it make sense.
Let's start by saying there is a reason some ware earbuds. Cashiers was extremely rude and told a co worker don't speak to him he has earbuds in. (I understand some come to register on phone etc.)(Don't put everyone in the same boat, some are fighting battles you know nothing about)I proceeded to explain I am 80% deaf in my right ear due to a explosion when I was young. This helps me hear clearly in crowded areas. Second-The lady bagging my things drop them on the floor, and they looked at me as I picked them up off the ground with my hands full. I love eating my food after it has been in the floor... Horrible customer service.
Appreciate everything about this Publix for everyday grocery needs. The people here are always friendly and the store is clean, organized and bright. It's not a get in and get out type of store, and prices aren't exactly the lowest. However, one visit here will show you why this store is different. I do like the variety of Hispanic, Asian, and even British foods available. You can find a variety of tortillas including zero carb. Although I couldn't find a specific low carb brand that I typically buy here. The variety of sauces are on point too, but could not find the Siracha. The fresh produce is pretty amazing. Picked up some artichokes today which will steam for dinner. The deli and bakery are pretty amazing. You can buy food there and eat onsite for lunch and snacks. Definitely recommend this Publix as a large footprint store with lots of food offerings for your kitchen.
Publix just ain't the same as it used to be... I went this morning (Sunday) at 10:30 and was checking out around 11:30 am. Despite it being the busiest day of the week, they had 2 registers open. People were backed up 3 deep into the aisles. There are associates doing... something? Candy, magazines, go backs, standing around? Eventually, one more register was opened. They also had boxes and beds of material all over the floors in the aisles which, unless training had changed, Publix explicitly tells you not to leave unattended as this store does. They also don't do 2 and 2 (taking your cart out to your car)... In my years of shopping here, I've only had 1 or 2 people offer. Their produce is also terrible here. Moldy oranges, moldy tomatoes, moldy strawberries. Mr. George is probably rolling in his grave because of this store.
I've been to this location a few times and after my experience today, I'll have to frequent this location a little more. Customer service here is superior, especially when you have team members like Chaundra (deli) and Candace (catering). Both of these women were without a doubt amazing and beyond helpful. This location is also a little bigger so there are more options throughout the store. Additionally, they have plenty of registers/check out lanes open including self-check out. Much easier to have an in and out experience if needed. The only reason why my review is not a 5 star review is because the produce section (while big) is not as nice as I would expect it to be. And to exit the parking lot is always a complicated order. Other than that, this location is really nice and I'll continue to go back. Who knows, maybe I'll give them the 5 star rating next time. Thank you, Chaundra and Candace! Give those women a raise!
I have always shopped at Publix and it is by far my favorite grocery store. I've shopped at the same location for the last ten years and recently moved to this area. I've always found Publix stores to have the best atmosphere mostly because of the friendliest of employees. It's obvious that's a high priority. Sadly, this location has been very disappointing. I shop here weekly as well as the Paces Ferry location and experience unfriendliness, rudeness, and no care attitudes. I've had several experiences that have surprised me and definitely feel so out of character for the Publix locations I've shopped over many years. Hope it's not the sign of the times. A smile and some friendliness goes a long way.
I enjoy shopping at this location. The employees always assist with questions and locating items. The aisles are always clean and organized.
The best Publix in Georgia! Amazing service!
I have had several experiences here where the sales associate at self check out question me when I tell them that the price of an item is not ringing up correctly. In the past, I saw organic strawberries and organic blueberries on sale. I picked up the organic blueberries and it rang up as regular price. At self check out, the sales associate told me that organic things are "never on sale". (**by the way it is not true that "organic things are never on sale" because I just found an organic item on sale today and that particular day I saw two organic items at least on sale.) Instead of arguing with her, I told her just forget it I don't want them anymore. Today I had a similar instance where I was purchasing an item that definitely had a sale sign (an organic item by the way). I read and reread the sign over and over again because of the hassle I anticipated at self checkout. At the checkout lane, of course, the price rung up incorrectly. I should have taken a picture of the sign, but because they didn't have any proof the item was on sale, the sales associate at the self checkout had to go to the aisle and check the price to confirm that I wasn't making it up. Turns out I was correct and it was on sale for the price that I told them. On the way back the sales associate also stopped to chat with someone while I was standing there waiting at the self check out for them to correct the price. This has happened on several occasions and it's sad that if I choose to bring my business here that I have to walk around and take pictures of every sale sign in the store because the prices ring up incorrectly. They will treat you like a criminal if you say that there's an error with the price and it is showing up wrong. They won't take your word for it. There's plenty of grocery stores in the area, so there's no need to deal with the hassle for me personally unless I really need to go here. If you decide to come here though, just be very cautious and take pictures of every single price tag to avoid the hassle and the wait of having the sales associate leave you at self check out to go confirm that what you're saying is correct. Also the hassle of getting out of this parking lot and taking a left to get out is too much.. it's honestly not even worth it. There's at least 4 other grocery stores nearby (aldi, Kroger, target, sprouts)
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Maybe it's a sign of the time but a three separate incidents I was rudely disappointed. The first incident was trying to find some advertised chicken broth BOGO SALE by Swanson it was a second to the last day the sale is over. Unfortunately there was none in stock. They real disappointing thing is that Ryan said they no longer give rain checks! The other two incidents were closely related. I found in the past that I could always go and find a stock manager to try to order crackers or something that they carry the brand but not the particular item. Armando was good in doing this! And that was during the pandemic! On this particular occasion Randy the manager said they could not find it in their inventory. Which I of course assumed they could not find it in their inventory because they had never carried it on their shelves but they did carry the brand. He offered to buy it from Kroger's? Anyway if it wasn't for the fact that I needed some of the things in this grocery store I would probably not return. The other stores at least has better customer service and trying to find new items even if it meant special ordering them! I just wish Publix Who has a monopoly on the effort end of grocery stores, was more of a full customer service grocery store !
I've been to many Publix, Kroger, Food Lion, hell, even Piggly Wiggly and this Publix is incredibly slow at everything. There could be one person in line at the deli and you'll still wait 30 minutes. I get taking your time, but my lord. You put in an order online and you'll wait 30 minutes after when it's supposed to be done. Customer service can't be reviewed because there is none and the amount of times I've gone in on a Sunday and had to wait 30 minutes in the self checkout line with a full cart of groceries because there were literally no lines open is mind blowing. I know places are short staffed but this has been an issue long before COVID and/or supply chain issues. If you have a ton of time to dedicate to shopping, this place is fine but my god do these workers operate insanely slow.
Customer service, produce, meats and seafood. Selection is good but sometimes my favorite products are not available
Good service when I had my sub made in the deli.
Love thr freshness of the meats, fruits, and vegatables!!