The service is super slow. It took us 25 mins to get our food! The staff is rude and totally ignores everyone! There is no customer service at all. Not coming to this one ever again. I am sure there is a Starbucks with better staff somewhere else. Honestly if Starbucks cared, they would have looked at reviews and did something about it. There are sooo many baad reviews for this store already!
Atmosphere: 1
Food: 5
Service: 1
Rose AJ Coates
This Starbucks is the absolute WORST.I placed an order for a Venti Dark Roast and was told that they don’t brew dark roast because it’s not that popular and the store tries to save money and will only do a pour over……-#okaySo I ordered a Venti Hot Americano and waited and waited and waited. After 10 minutes I asked was my drink coming and was told “eventually”……so I requested a refund.This Starbucks location environment is pretty ratchet and I wouldn’t recommend it to anyone especially if you’re a tourist.
Atmosphere: 1
Food: 1
Service: 1
Jeong Ju Lee
Not available to use reward star !!
Atmosphere: 3
Food: 4
Service: 4
사공차랑
This store cannot use stars
Atmosphere: 3
Food: 3
Service: 1
Edwin Moats
I ordered a sausage ,egg, cheese, biscuit and the staff there ask for my name and just put a letter so I never even knew about my food , 2 nd the food was just thrown in the bag the biscuit was not together with food egg off on side . When asked the staff about replacing my food she advised me this is how they do there food if this particular Starbucks can't handle there staffs customers service especially when I work there 5 to 6 days a week and spend my money they need to just close down and let the one in Macy's run .
Atmosphere: 1
Food: 1
Service: 1
Derek Landers
Ordered on the app. Wanted a small free ice water. 15 minute task with an attitude. Cashier was pleasant though.
Service: 1
Scarlett Nie
If there's an option to put 0 star, that is what they deserve. First the girl didn't take my order, then they forgot about my order. They didn't apologize at all for the inconvenience it caused. Great service that you don't want to ever experience again.Really terrible attitude.
Atmosphere: 1
Food: 1
Service: 1
Jorge Popivano
Staff spends too much time talking between each other and thru the back recessed wall with Macys employees. The customers are piling up in a line and the service is extremely slow. They give me two lattes but I only ordered one. The my said printer print it twice. Bad management.
Atmosphere: 4
Food: 2
Service: 1
angel araujo
They made my bday special!! I had a horrible experience at cheesecake and they surprised me with a free drink on my bday!!!! Thank you to the crew here !!
Atmosphere: 5
Food: 5
Service: 5
p p
This lady in the photo made my experience at this Starbucks so unwelcoming and she was very immature. Sad they hire ppl to make your experience
I know they can't control the fact that everyone wants coffee at Starbucks but no one was at the register for a good 10 mins, no one was waiting for coffee to be made like they had already ordered, the employees were just focused on closing before even being closed. They were on their phones and no one was helping the register. If they really wanted to close you think they'd be checking people out.
Lara Tran
This Stabucks is located inside Macy’s in Lenox Mall. It was pretty quiet around 4.30 - 5 PM. At that time they still served things for breakfast such as ham & swiss croissants and kale & mushroom egg bites. The food and drink were good. Staff was very friendly, she gave my little one a little purple bear cookie as a gift. There are also tables and seats outside.Kid-friendliness: You can buy kid-friendly food, cookies and drinks.
Atmosphere: 5
Food: 5
Service: 5
Chavas Stanley
I ordered a Pumpkin Spice Latte for breakfast and ended up getting sick as a dog! My stomach started hurting so bad to the point that I started sweating.
Atmosphere: 1
Food: 1
Service: 1
Chris Nam
Honestly the best matcha Frappuccino I’ve had. The quality here is always good, service not always but it’s a mall so you can’t expect much.
Atmosphere: 5
Food: 5
Service: 4
Aline Rojas
Love coming to Starbucks located in Macys! Great experience. The staff is amazing especially Fe. Really good
The service is super slow. It took us 25 mins to get our food! The staff is rude and totally ignores everyone! There is no customer service at all. Not coming to this one ever again. I am sure there is a Starbucks with better staff somewhere else. Honestly if Starbucks cared, they would have looked at reviews and did something about it. There are sooo many baad reviews for this store already!
Atmosphere: 1
Food: 5
Service: 1
This Starbucks is the absolute WORST.I placed an order for a Venti Dark Roast and was told that they don’t brew dark roast because it’s not that popular and the store tries to save money and will only do a pour over……-#okaySo I ordered a Venti Hot Americano and waited and waited and waited. After 10 minutes I asked was my drink coming and was told “eventually”……so I requested a refund.This Starbucks location environment is pretty ratchet and I wouldn’t recommend it to anyone especially if you’re a tourist.
Atmosphere: 1
Food: 1
Service: 1
Not available to use reward star !!
Atmosphere: 3
Food: 4
Service: 4
This store cannot use stars
Atmosphere: 3
Food: 3
Service: 1
I ordered a sausage ,egg, cheese, biscuit and the staff there ask for my name and just put a letter so I never even knew about my food , 2 nd the food was just thrown in the bag the biscuit was not together with food egg off on side . When asked the staff about replacing my food she advised me this is how they do there food if this particular Starbucks can't handle there staffs customers service especially when I work there 5 to 6 days a week and spend my money they need to just close down and let the one in Macy's run .
Atmosphere: 1
Food: 1
Service: 1
Ordered on the app. Wanted a small free ice water. 15 minute task with an attitude. Cashier was pleasant though.
Service: 1
If there's an option to put 0 star, that is what they deserve. First the girl didn't take my order, then they forgot about my order. They didn't apologize at all for the inconvenience it caused. Great service that you don't want to ever experience again.Really terrible attitude.
Atmosphere: 1
Food: 1
Service: 1
Staff spends too much time talking between each other and thru the back recessed wall with Macys employees. The customers are piling up in a line and the service is extremely slow. They give me two lattes but I only ordered one. The my said printer print it twice. Bad management.
Atmosphere: 4
Food: 2
Service: 1
They made my bday special!! I had a horrible experience at cheesecake and they surprised me with a free drink on my bday!!!! Thank you to the crew here !!
Atmosphere: 5
Food: 5
Service: 5
This lady in the photo made my experience at this Starbucks so unwelcoming and she was very immature. Sad they hire ppl to make your experience
Service: 1
Restaurantji Recommends
I know they can't control the fact that everyone wants coffee at Starbucks but no one was at the register for a good 10 mins, no one was waiting for coffee to be made like they had already ordered, the employees were just focused on closing before even being closed. They were on their phones and no one was helping the register. If they really wanted to close you think they'd be checking people out.
This Stabucks is located inside Macy’s in Lenox Mall. It was pretty quiet around 4.30 - 5 PM. At that time they still served things for breakfast such as ham & swiss croissants and kale & mushroom egg bites. The food and drink were good. Staff was very friendly, she gave my little one a little purple bear cookie as a gift. There are also tables and seats outside.Kid-friendliness: You can buy kid-friendly food, cookies and drinks.
Atmosphere: 5
Food: 5
Service: 5
I ordered a Pumpkin Spice Latte for breakfast and ended up getting sick as a dog! My stomach started hurting so bad to the point that I started sweating.
Atmosphere: 1
Food: 1
Service: 1
Honestly the best matcha Frappuccino I’ve had. The quality here is always good, service not always but it’s a mall so you can’t expect much.
Atmosphere: 5
Food: 5
Service: 4
Love coming to Starbucks located in Macys! Great experience. The staff is amazing especially Fe. Really good
Service: 5