horrible business practice and employees just ignore you and move on to next customer to avoid answering questions about this "convenience fee." $0.45 added to your orders over $5.00, they don't tell you about it... and no, it's NOT a credit card fee... it's strictly because it's for orders over $5. Which begs the question, why is it called a convenience fee? who is is convenient for? absolutely ridiculous business practice. Add this to the whole, I'll turn the screen around and motion for you to decline tipping.
Atmosphere: 3
Food: 3
Service: 1
Dianna Delorenzo
I always loooove the cookies here. They are fresh and very good.
Always a fun treat for the kids. Or for all of us. :) The cookies are always consistent and good. If there's a line it usually moves pretty fast. I have never ordered a big cookie for a birthday. ? I may have to do that for my oldest son. ?
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Sugar Cookie, Cookie Cake by the Slice, Chewy Pecan Supreme Cookie, Regular Cookies
Jessica Sullivan
The guy in the mall would let me buy a drink and told me I had to wait behind the people that was getting cookies in order to just buy a drink and her was just standing there waiting on the other girl to fix the other people orders! Very sad that I had to wait for 4 people to pick out cookies to get a drink!! I walked off very rude service!
Service: 1
Michelle Dodson
I bought 3 cookies today while shopping with my daughter. My total included a 45 cents convenience fee. I informed the cashier I was paying cash and why was there a convenience fee? She informed me that all transactions over $5 now incurred a convenience fee. I’ve heard of one for paying card but never cash! Cookies are already overpriced and now a convenience fee?? This will be my LAST time buying cookies!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Regular Cookies
Amie Moseley
Just picked up a cake I order yesterday at 10am. Ms Ricky the manager gave me the cake and the lettering wasn’t centered and I called back and she told me she was short staffed and told me that it was my fault my cake was not done right. She should not be a manger because her customer service was poor. I paid for a cookie cake and she hung up on me twice and blamed the situation on the fact that she had 15 cakes to do by herself which is not my issue when this cake could’ve been done yesterday. Poor management skills and she said she was busy but it was only 2 people in line.
chris stewart
Just got some cookies like always and the woman Shorted me on change her draw will be over $10 tonight won't be going there anymore
EmTheUnicorn 305
Was the cookie $5?! Yes it was! But it was worth it. It came with a cute little ring and it was the best sugar cookie I have ever had. It was moist and sugary with lots of icing. My husband and I were able to split it because it was so big. 10/10 would go back and get more cookies from here.
Natalie
The birthday cake cookies are my favorite!
Kawanna Walker
This was one of the worst experience. My cookies were in a lunch bag with grease spots on the bag like the cookies had just came out of the oven. Which they hadn’t they were old and hard.
Closed the store at 8:50 instead of 9 out of laziness. I thought stores are in the business of making money?!? Guess not!
Isabella Dorsett
I arrived 15 min before closing when someone was still actively checking out and was turned away because they were “closed”. The woman working came off very rude as if I was a nuisance.
gabrielle willis
Only gave it two stars because the cake did turn out decent.. the customer service on the other hand was awful. First time ordering a cake from them and the older lady was extremely rude and not helpful at all. Won’t be ordering again.
Really did not appreciate spending $4 on a slice of cookie cake for the lady to stuff it in a bag and have it look like this. Ridiculously overpriced and just plain rude.
horrible business practice and employees just ignore you and move on to next customer to avoid answering questions about this "convenience fee." $0.45 added to your orders over $5.00, they don't tell you about it... and no, it's NOT a credit card fee... it's strictly because it's for orders over $5. Which begs the question, why is it called a convenience fee? who is is convenient for? absolutely ridiculous business practice. Add this to the whole, I'll turn the screen around and motion for you to decline tipping.
Atmosphere: 3
Food: 3
Service: 1
I always loooove the cookies here. They are fresh and very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Decorated Cookie, Chocolate Chip Double Doozie, Chewy Pecan Supreme Cookie
Always a fun treat for the kids. Or for all of us. :) The cookies are always consistent and good. If there's a line it usually moves pretty fast. I have never ordered a big cookie for a birthday. ? I may have to do that for my oldest son. ?
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Sugar Cookie, Cookie Cake by the Slice, Chewy Pecan Supreme Cookie, Regular Cookies
The guy in the mall would let me buy a drink and told me I had to wait behind the people that was getting cookies in order to just buy a drink and her was just standing there waiting on the other girl to fix the other people orders! Very sad that I had to wait for 4 people to pick out cookies to get a drink!! I walked off very rude service!
Service: 1
I bought 3 cookies today while shopping with my daughter. My total included a 45 cents convenience fee. I informed the cashier I was paying cash and why was there a convenience fee? She informed me that all transactions over $5 now incurred a convenience fee. I’ve heard of one for paying card but never cash! Cookies are already overpriced and now a convenience fee?? This will be my LAST time buying cookies!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Regular Cookies
Just picked up a cake I order yesterday at 10am. Ms Ricky the manager gave me the cake and the lettering wasn’t centered and I called back and she told me she was short staffed and told me that it was my fault my cake was not done right. She should not be a manger because her customer service was poor. I paid for a cookie cake and she hung up on me twice and blamed the situation on the fact that she had 15 cakes to do by herself which is not my issue when this cake could’ve been done yesterday. Poor management skills and she said she was busy but it was only 2 people in line.
Just got some cookies like always and the woman Shorted me on change her draw will be over $10 tonight won't be going there anymore
Was the cookie $5?! Yes it was! But it was worth it. It came with a cute little ring and it was the best sugar cookie I have ever had. It was moist and sugary with lots of icing. My husband and I were able to split it because it was so big. 10/10 would go back and get more cookies from here.
The birthday cake cookies are my favorite!
This was one of the worst experience. My cookies were in a lunch bag with grease spots on the bag like the cookies had just came out of the oven. Which they hadn’t they were old and hard.
Restaurantji Recommends
Closed the store at 8:50 instead of 9 out of laziness. I thought stores are in the business of making money?!? Guess not!
I arrived 15 min before closing when someone was still actively checking out and was turned away because they were “closed”. The woman working came off very rude as if I was a nuisance.
Only gave it two stars because the cake did turn out decent.. the customer service on the other hand was awful. First time ordering a cake from them and the older lady was extremely rude and not helpful at all. Won’t be ordering again.
Beef cookie cookie ???? McDonald's McDonald's Pizza ????? McDonald's McDonald's Pizza Hut Pizza ????
Really did not appreciate spending $4 on a slice of cookie cake for the lady to stuff it in a bag and have it look like this. Ridiculously overpriced and just plain rude.