Made a special order with extra toppings never received it and all my toppings were in the certain of pizza. Other then that guy at register was nice.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Pepperoni Pizza
Anita Smith
They dumped 4-5 packets of Garlic Sauce on my mom’s breadsticks today. It is really hard for those garlic packets to leak and I don’t think it leaked. I believe it was opened and poured on there. Table cloth and car seat smell like garlic. We won’t buy anything from this location actually EVER again.
Atmosphere: 1
Food: 1
Service: 1
Torie Cowins
Food was just purchased waited the normal time, food was not hot, I ordered ranch dressing I only got garlic, I also ordered wings 8 - I only got six, the promotions are going crazy on tv. However the service I got tonight was rated a one because of
Food: 1
Service: 1
Whitnee Brown
Horrible experience tonight. Ordered at 5:20. Was quoted 6:15 delivery time. Around 6:30 I had to call FIFTEEN times to get through to someone and the guy who answered was extremely rude when I inquired about my food and said it was im the oven! At 6:30! Then proceeded to say he had 90 other pizzas...what do I want him to do about it! I'm very understanding cause I work food and beverage but customer service skills should be a basic. Extremely rude. Then the pizza did not arrive till after 7:30. 2 hours! Never again. At least quote the right time so people have the option of wanting to wait that long. And the Twix bites were cold and hard. Extremely disappointed.
Atmosphere: 1
Food: 3
Service: 1
edward smalls
I placed an order at 530 and the delivery gor ro me at 705.. call the store on various occasions with no answer. Just a generated message. Will mot order there again.
Lina P.
I haven't gotten my food yet but I messed up and ordered my pizza for pick up and I'm at work starving. The guy who answered was really nice! He said he's sending my pizza through DoorDash. I have a lot of anxiety so this was a very dramatic win for me. lol thank you Papa John's employee who answered the phone!
Shawn Nelson
No one was wearing gloves while fixing the food. One young lady had her bracelet on her wrist while rolling out the pizza dough. No hair covered. I will not be back.
Atmosphere: 1
Food: 1
Service: 1
Mom23
Always fresh and fast, along with good customer service every time, they know my order already, definitely my neighborhood Papa Johns!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
T. Nicole “Nicky” Gunter
I would’ve given 5⭐️’s, but they don’t deliver to my location.
Atmosphere: 5
Food: 5
Service: 5
Nad
Always fresh and fast, along with good customer service every time, they know my order already, definitely my neighborhood Papa Johns!
Delivery was on time. And the pizza was presentable and delicious. I would order again.
Food: 5
Service: 5
Lamonica Pinkard
Order was WRONG! Pizza was hanging out of the box. Another pizza had the wrong ingredients and they forgot the drink. Manager wouldn't give name when I called to complain. I have yet to receive a complete refund. ALL AROUND POOR SERVICE!
Maria Willis
No customer service. I ordered for pick up, and no one took the time to acknowledge I was there or give me my order, which was already ready.
Atmosphere: 1
Food: 2
Service: 1
TKeyah Grimes
Unprofessional and slow. Ordered and they said it would be delivered in like 45 minutes. The app and website kept showing no update as if they were still making it. Called then all of a sudden they said the driver was on the way with the pizza. The automated system said it would be 33 minutes before my pizza was done which mean she lied, so I called for a third time then she said “oh yeah he’s leaving now”. That was lunch for my kids before my son’s karate class. They continue to drop the ball and honestly this is the worst location in Augusta. I ended up getting a refund because that’s ridiculous and unprofessional. Basically waited for literally two hours in total for one large pizza. Employees lack communication amongst each other and honesty when talking to customers. Don’t go to this location save your money and go somewhere else.
Valerie Williamson
Watched the delivery tracker go all over the place, while my order was delayed multiple times. Pure foolishness. I cancelled my order after it was delayed for the fifth time.
Made a special order with extra toppings never received it and all my toppings were in the certain of pizza. Other then that guy at register was nice.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Pepperoni Pizza
They dumped 4-5 packets of Garlic Sauce on my mom’s breadsticks today. It is really hard for those garlic packets to leak and I don’t think it leaked. I believe it was opened and poured on there. Table cloth and car seat smell like garlic. We won’t buy anything from this location actually EVER again.
Atmosphere: 1
Food: 1
Service: 1
Food was just purchased waited the normal time, food was not hot, I ordered ranch dressing I only got garlic, I also ordered wings 8 - I only got six, the promotions are going crazy on tv. However the service I got tonight was rated a one because of
Food: 1
Service: 1
Horrible experience tonight. Ordered at 5:20. Was quoted 6:15 delivery time. Around 6:30 I had to call FIFTEEN times to get through to someone and the guy who answered was extremely rude when I inquired about my food and said it was im the oven! At 6:30! Then proceeded to say he had 90 other pizzas...what do I want him to do about it! I'm very understanding cause I work food and beverage but customer service skills should be a basic. Extremely rude. Then the pizza did not arrive till after 7:30. 2 hours! Never again. At least quote the right time so people have the option of wanting to wait that long. And the Twix bites were cold and hard. Extremely disappointed.
Atmosphere: 1
Food: 3
Service: 1
I placed an order at 530 and the delivery gor ro me at 705.. call the store on various occasions with no answer. Just a generated message. Will mot order there again.
I haven't gotten my food yet but I messed up and ordered my pizza for pick up and I'm at work starving. The guy who answered was really nice! He said he's sending my pizza through DoorDash. I have a lot of anxiety so this was a very dramatic win for me. lol thank you Papa John's employee who answered the phone!
No one was wearing gloves while fixing the food. One young lady had her bracelet on her wrist while rolling out the pizza dough. No hair covered. I will not be back.
Atmosphere: 1
Food: 1
Service: 1
Always fresh and fast, along with good customer service every time, they know my order already, definitely my neighborhood Papa Johns!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I would’ve given 5⭐️’s, but they don’t deliver to my location.
Atmosphere: 5
Food: 5
Service: 5
Always fresh and fast, along with good customer service every time, they know my order already, definitely my neighborhood Papa Johns!
Restaurantji Recommends
Delivery was on time. And the pizza was presentable and delicious. I would order again.
Food: 5
Service: 5
Order was WRONG! Pizza was hanging out of the box. Another pizza had the wrong ingredients and they forgot the drink. Manager wouldn't give name when I called to complain. I have yet to receive a complete refund. ALL AROUND POOR SERVICE!
No customer service. I ordered for pick up, and no one took the time to acknowledge I was there or give me my order, which was already ready.
Atmosphere: 1
Food: 2
Service: 1
Unprofessional and slow. Ordered and they said it would be delivered in like 45 minutes. The app and website kept showing no update as if they were still making it. Called then all of a sudden they said the driver was on the way with the pizza. The automated system said it would be 33 minutes before my pizza was done which mean she lied, so I called for a third time then she said “oh yeah he’s leaving now”. That was lunch for my kids before my son’s karate class. They continue to drop the ball and honestly this is the worst location in Augusta. I ended up getting a refund because that’s ridiculous and unprofessional. Basically waited for literally two hours in total for one large pizza. Employees lack communication amongst each other and honesty when talking to customers. Don’t go to this location save your money and go somewhere else.
Watched the delivery tracker go all over the place, while my order was delayed multiple times. Pure foolishness. I cancelled my order after it was delayed for the fifth time.
Atmosphere: 1
Food: 1
Service: 1