I must say .....I do not live in the area that I stopped at to eat at Zaxby's. The restaurant was basically empty. We dined in (4 of us). My husband ordered 3 zax snax and a wings and things. The fries were completely mushed, the bread was completely white, and the chicken tenders looked like nuggets. My husband took the items back to the counter and the "manager" with a raised tone asks what is wrong with the food? She then proceeded to tell my husband it was that toast or no toast because their toaster was down. She then proceeded to take out food in the boxes and re drops the same fries in the fryer and cooks them again plus an extra minute. They came out with no potatoes in the center. We then asked for a refund and she became belligerent! She refunded my money on my card and as I was almost out the door she screams from the back " Have a nice day little girl!. I walked back into the restaurant and asked her why she chose to scream at me after I walked away when she stood silent while she refunded my money. She then yelled at my husband telling him he had no "balls". We were leaving the restaurant and she followed us to the parking lot calling us "CRACKERS"!! I really cannot believe the level of hatred and unprofessionalism!!! Why are we allowing this in our society????? I will take this to the highest level of management come Monday morning!! I will not stand and allow someone to make racial slurs at me. Do better Zaxby's with who you hire!!!! They represent your NAME!!
Atmosphere: 1
Food: 1
Service: 1
Shawn
Ordered a grilled chicken salad. Horrible, after waiting almost 20 min after ordering the greens were fresh but the chicken like trying to eat a tire. Will not return.
Atmosphere: 3
Food: 1
Service: 1
Aprylle Nicole
They acknowledge their drive-thru system is faulty, and they can't hear. They got the order wrong but refused to correct it, stating their policy precludes them from "adding on" to orders at the window. We informed them it was not an add on, they didn't ring it up properly. They insisted we come inside or get back in the drive-thru line that was wrapped around the building. We left and went to Casa Grande across the street, who had a shorter line with a less expensive and better tasting chicken salad. So we saved money and got better service.
Atmosphere: 1
Food: 1
Service: 1
Ramos Concrete
Experience was
Atmosphere: 5
Food: 5
Service: 5
Lord Obama
The whole staff just makes this restaurant more perfect than I thought it was.
Atmosphere: 5
Food: 5
Service: 5
Martin (Dralix)
Love the zalads and the only issue is they short you on onion and bacon
Atmosphere: 5
Food: 5
Service: 4
Bat Man
Best strip ever.Parking: Loved the parking lot flow.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingerz
C. McKalpain
Aside from the longer wait the Fried Chicken Philly combo was delicious.
J Darby
Chicken is pretty good. I use to enjoy their salads, but now, they are smaller and more expensive.
This location is not usually very busy so I was able to go through the drive-thru pretty quickly which is unusual for this franchise. However my food was very hot and delicious I ordered a kid's grilled cheese with the seasoned fries, and I also ordered an additional side of fries. The fries were very fresh and season very well. The customer service was great. I asked for extra sauce this time, and they did not even charge me. Great experienceParking: Have a parking lot in the front and on both sides there's plenty of parking that is not an issue
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Zax Sauce, Cobb Salad with Fried Chicken
Tam Gen
Walked in, didn’t smell clean. Floor was dirty and sticky. Just an all-around icky feeling inside. Came in to get the free sandwich advertised for Veterans Day. The cashier was clueless. Kept telling us to use the app but didn’t know how to show us how to do so and couldn’t pivot when that didn’t work. Advertisement also said you could get the sandwich in store. The cashier didn’t seem to comprehend that concept and made no effort to accommodate. So we didn’t get the sandwich. I was going to ask for a manger but figured there was no point. The place was virtually empty and I came to learn why. This place needs to train its workers on its policies and promotions and how to adapt when they don’t know something. (Hint: Get the manager, don’t allow a customer to leave because you don’t know your job). Also could use a good pressure wash on the floors and counters. I doubt I’ll ever be back to see if they take this advice. Recommend skipping this location.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Jones
Danielle has a beautiful spirit and is very welcoming. I’m glad I got out the car to order food it was a pleasure meeting you! Keep that good energy up it will take you very far in life thank you for your great service it’s
Atmosphere: 5
Food: 3
Service: 5
karyn martin
I visited California, and my experience was great. Cashier could be a bit more friendly with a small and able to solve customer's food issues using their best discretion. Customer satisfaction is key.
Atmosphere: 4
Food: 5
Service: 4
Erika Pizana
Bad service and bad workers just because I don't know some of the foods from the numbers doesn't mean the worker can say that" how can u possibly order something like that when u don't even know what it has" because being mexican/Hispanic doesn't mean that we will know how to speak English fluently, and that worker shouldn't have a job when she treates her customers poorly.Bad service and bad workers just because I don't know some of the foods from the numbers doesn't mean the worker can say that" how can u possibly order something like that when u don't even know what it has" because being mexican/Hispanic doesn't mean that we will know how to speak English fluently, and that worker shouldn't have a job when she treates her customers poorly.
The food is not the same. Little food.
Food: 2
Service: 3
I must say .....I do not live in the area that I stopped at to eat at Zaxby's. The restaurant was basically empty. We dined in (4 of us). My husband ordered 3 zax snax and a wings and things. The fries were completely mushed, the bread was completely white, and the chicken tenders looked like nuggets. My husband took the items back to the counter and the "manager" with a raised tone asks what is wrong with the food? She then proceeded to tell my husband it was that toast or no toast because their toaster was down. She then proceeded to take out food in the boxes and re drops the same fries in the fryer and cooks them again plus an extra minute. They came out with no potatoes in the center. We then asked for a refund and she became belligerent! She refunded my money on my card and as I was almost out the door she screams from the back " Have a nice day little girl!. I walked back into the restaurant and asked her why she chose to scream at me after I walked away when she stood silent while she refunded my money. She then yelled at my husband telling him he had no "balls". We were leaving the restaurant and she followed us to the parking lot calling us "CRACKERS"!! I really cannot believe the level of hatred and unprofessionalism!!! Why are we allowing this in our society????? I will take this to the highest level of management come Monday morning!! I will not stand and allow someone to make racial slurs at me. Do better Zaxby's with who you hire!!!! They represent your NAME!!
Atmosphere: 1
Food: 1
Service: 1
Ordered a grilled chicken salad. Horrible, after waiting almost 20 min after ordering the greens were fresh but the chicken like trying to eat a tire. Will not return.
Atmosphere: 3
Food: 1
Service: 1
They acknowledge their drive-thru system is faulty, and they can't hear. They got the order wrong but refused to correct it, stating their policy precludes them from "adding on" to orders at the window. We informed them it was not an add on, they didn't ring it up properly. They insisted we come inside or get back in the drive-thru line that was wrapped around the building. We left and went to Casa Grande across the street, who had a shorter line with a less expensive and better tasting chicken salad. So we saved money and got better service.
Atmosphere: 1
Food: 1
Service: 1
Experience was
Atmosphere: 5
Food: 5
Service: 5
The whole staff just makes this restaurant more perfect than I thought it was.
Atmosphere: 5
Food: 5
Service: 5
Love the zalads and the only issue is they short you on onion and bacon
Atmosphere: 5
Food: 5
Service: 4
Best strip ever.Parking: Loved the parking lot flow.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingerz
Aside from the longer wait the Fried Chicken Philly combo was delicious.
Chicken is pretty good. I use to enjoy their salads, but now, they are smaller and more expensive.
Food: 4
Service: 5
Restaurantji Recommends
This location is not usually very busy so I was able to go through the drive-thru pretty quickly which is unusual for this franchise. However my food was very hot and delicious I ordered a kid's grilled cheese with the seasoned fries, and I also ordered an additional side of fries. The fries were very fresh and season very well. The customer service was great. I asked for extra sauce this time, and they did not even charge me. Great experienceParking: Have a parking lot in the front and on both sides there's plenty of parking that is not an issue
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Zax Sauce, Cobb Salad with Fried Chicken
Walked in, didn’t smell clean. Floor was dirty and sticky. Just an all-around icky feeling inside. Came in to get the free sandwich advertised for Veterans Day. The cashier was clueless. Kept telling us to use the app but didn’t know how to show us how to do so and couldn’t pivot when that didn’t work. Advertisement also said you could get the sandwich in store. The cashier didn’t seem to comprehend that concept and made no effort to accommodate. So we didn’t get the sandwich. I was going to ask for a manger but figured there was no point. The place was virtually empty and I came to learn why. This place needs to train its workers on its policies and promotions and how to adapt when they don’t know something. (Hint: Get the manager, don’t allow a customer to leave because you don’t know your job). Also could use a good pressure wash on the floors and counters. I doubt I’ll ever be back to see if they take this advice. Recommend skipping this location.
Atmosphere: 1
Food: 2
Service: 1
Danielle has a beautiful spirit and is very welcoming. I’m glad I got out the car to order food it was a pleasure meeting you! Keep that good energy up it will take you very far in life thank you for your great service it’s
Atmosphere: 5
Food: 3
Service: 5
I visited California, and my experience was great. Cashier could be a bit more friendly with a small and able to solve customer's food issues using their best discretion. Customer satisfaction is key.
Atmosphere: 4
Food: 5
Service: 4
Bad service and bad workers just because I don't know some of the foods from the numbers doesn't mean the worker can say that" how can u possibly order something like that when u don't even know what it has" because being mexican/Hispanic doesn't mean that we will know how to speak English fluently, and that worker shouldn't have a job when she treates her customers poorly.Bad service and bad workers just because I don't know some of the foods from the numbers doesn't mean the worker can say that" how can u possibly order something like that when u don't even know what it has" because being mexican/Hispanic doesn't mean that we will know how to speak English fluently, and that worker shouldn't have a job when she treates her customers poorly.
Atmosphere: 3
Food: 2
Service: 1