I waited for a resolution before I left a review but the restaurant is refusing to address the issue. My mind is actually blown at what they did and how they’re acting. I ordered pick up yesterday for lunch, I walked in to grab my pizzas with my 3 children. The employee “Alan” started to yell at me to not make a mess. He was incredibly disrespectful and loud. I asked him not to yell at me and he only continued to yell. The “manager or shift leader” Vicky completely ignored what was going on, she did not address the employee or the situation. The entire restaurant was staring yet Vicky would not even look in my direction. I kept asking for the manager and Alan would not tell me until I asked multiple times. I then stood and waited for Vicky to acknowledge me, she would not. I had to get in line to order for her to actually acknowledge me, I asked if I could speak with her. When I did, all she said was there was nothing she could do. She did nothing. My children were asking why the man was yelling at me. Alan continued to walk past me and mutter obscenities and cuss words then angerly say things in a different language all as I was waiting for the manager. He then started to yell about me very loudly to another employee. Vicky simply did nothing and did not care to make things right. My husband and I both left formal complaints online and have not received a response. I called the store today to ask for the general manager without announcing who I was. I could hear that Vicky had answered the phone. When I asked when the GM would be in, she rudely said “umm why?” I said “so that I can speak with them.” She then told me he wasn’t there today. So I asked when he’d be in and she said she didn’t know. She did not try to find out or reassure that I could speak with them, or take my number. I repeated that he was not there and they didn’t know when he’d be there, and Vicky responded saying he actually WAS there but was not in the building. So I said, “he’s there but he’s not there?” Then she just said “yeah and I don’t know when he’ll be here.” So I have been blown off, an employee yelled at me in front of my children and this shift leader has done nothing. Apparently I can’t speak to the manager either. This was the worst experience I’ve ever had at a restaurant. I used to work in this industry when I was younger and yelling at a customer especially in front of small children was absolutely unacceptable. Should still be, but apparently at Blaze it’s accepted and allowed with absolutely no need to even address. And when I try to speak with someone, I’m not allowed to and given the run around. I will never give this place my business again knowing how they treat their customers and with zero problem resolution. The behavior that’s allowed to ensue in front of small children is absolutely not a place I would recommend bringing your family. To add to this, historically I have ran into several young employees with bad attitudes when dining here. It’s ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Mrs JS
The pizza was delicious! Definitely better than the other pizza chains. The price is affordable, family friendly, plenty of toppings to choose from. I would love to see them add more toppings for the salads.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Build Your Own Pizza Large
Keunhae L
Did their portion size change? I ordered 2 cheesy breads and this what they looked like. This is not what it used to be.
Atmosphere: 2
Food: 2
Service: 2
Dub C
We debated on numerous restaurants to eat at and decided to come here. We come here often. Today the store was dirty, no clean tables, no sweet tea (said they were out), out of mushrooms (a must for two in our party).. Service bar ingredients area was a mess. Floors a mess. Just didn’t feel like I wanted to eat here with my family. Probably our last time. Just ugh.
Atmosphere: 2
Food: 2
Service: 3
Matty Ice
Maybe blaze should start drug testing.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Build Your Own Pizza Large
Steve Hurd
The food was good, but the store seems poorly managed. Garbage cans were overflowing, trash was on the floor, the pink lemonade was completely out, and the bathrooms reminded me of a Circle K gas station.... no paper products and nasty/dirty doors, walls, floors and fixtures. It's a relatively new restaurant and very modern looking, so it was very strange to see how dilapidated it was.
Atmosphere: 2
Food: 5
Service: 3
Ana Guevara
I drove 12 miles to this store bc it supposed to closed at 10 but they were closed at 9:00, even when the restaurant was open. So sad you guys can’t handle the staff.
Atmosphere: 1
Food: 1
Service: 1
David Davidson
45 minutes, to order! Because 9 people were in front of me. Well, 8 people. We don’t have to count the woman who left because it was taking so long.
Atmosphere: 3
Food: 4
Service: 1
may Dom
Our garlic knots were raw. And the pizza is super
Atmosphere: 4
Food: 1
Service: 5
Victoria Smith
Alain was awesome, friendly when we walked in, super courteous!
Best pizza in and around the mall of GA. 11/10! This is the place I recommend to people for good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pesto Garlic Cheesy Bread
Michael Pratt
There seems to be a trend in these reviews, unprofessional staff, dirty, poor food quality, and the owner responds to all of them but nothing seems to be changing. I walked in around 6:00 pm on a Sunday 1/14/2024 it was dead, like 4 people in the place. I walked up to the counter and was greeted pretty much immediately, told the girl what I wanted and she walked over to the oven to get something out, never came back. I then stood there for approximately 10 more minutes waiting for someone to assist me, three employees then started making three completely random pizzas, again no one was in front of me to order anything, and that’s when I noticed that the girl that greeted me originally was sitting at a table in the lobby talking to another employee. Guy that was back in the food prep area told one of his fellow employees “apparently we can’t put oil on the tables for the dough, but guess what we don’t give a….” Yea. Overall place is pretty unpleasant, no one in there seems to care about anything, I question if they even care about themselves. If you want to fix the place, stop responding to google reviews and get a whole new staff. 1/14/2024 at 6:00 pm. That way you know who was working.
Atmosphere: 2
Food: 2
Service: 1
Jordan Long
Really good pizza, surpisingly fast and French own cooked food. And made to order.. Will be going back.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Tomato Cheese Pizza
Eduardo Nino-Moreno
I truly hope the owner of this location reads this. Last evening, my wife and I took two international visitors to Blaze because of the very positive experience we’ve had in the past. We have visited this location many times. Last evening was awful. We encountered bad manners and awful service. When we came in we were not greeted at all. The place was almost empty. This short young lady with glasses proceeded to ask us what we wanted, never looking at us and with a facial expression that denoted her great displeasure toward us. This continued until I asked her if she would mind telling us why she looked so angry at us. With a very dismissive attitude she continued taking our second order (there were four of us) until my wife once again, asked her what was wrong. This young woman then blew her top. Addressing me she asked me why I was looking at her “like that”. I told her she needed to be kind and courteous toward customers and not treat us like we were nothing. What she did next was appalling! She said she would not continue serving us and added, “this place will not serve you at all and you need to leave!”Today, I am still shaken by this. As I said at the beginning, we have been to that location in Buford many times. We are so sorry that the gentleman who is normally there as a Manager was not there this time. He is a tall African American gentleman who is not only funny but also very kind and extremely efficient. This young lady actually decided to let four paying customers leave or what is worst, kicked us out!! Our two visitors were beyond belief. They came here as their parents were considering sending them to attend a college in the area (fully paying students). I am a retired diplomat who served in a dozen countries and my wife is a senior official at a local university.As I mentioned at the beginning, I truly hope the owner of this place reads this. The worst thing that can happen in these cases is impunity. Not good for business nor for morale. I now work at a State Health Department and my colleagues have been asking me about our outing last evening. A good number of students at my wife’s workplace would also want to know about places to go for a pizza that is of great quality (it is!) but has the kind of ambiance that makes you want to go back.In closing, I do not wish ill to that young lady, but it is our strong feeling that she may find a better fit in a place where she does not have to work with customers. So, can we still go there and recommend the place to others?Thank you for your attention.
I waited for a resolution before I left a review but the restaurant is refusing to address the issue. My mind is actually blown at what they did and how they’re acting. I ordered pick up yesterday for lunch, I walked in to grab my pizzas with my 3 children. The employee “Alan” started to yell at me to not make a mess. He was incredibly disrespectful and loud. I asked him not to yell at me and he only continued to yell. The “manager or shift leader” Vicky completely ignored what was going on, she did not address the employee or the situation. The entire restaurant was staring yet Vicky would not even look in my direction. I kept asking for the manager and Alan would not tell me until I asked multiple times. I then stood and waited for Vicky to acknowledge me, she would not. I had to get in line to order for her to actually acknowledge me, I asked if I could speak with her. When I did, all she said was there was nothing she could do. She did nothing. My children were asking why the man was yelling at me. Alan continued to walk past me and mutter obscenities and cuss words then angerly say things in a different language all as I was waiting for the manager. He then started to yell about me very loudly to another employee. Vicky simply did nothing and did not care to make things right. My husband and I both left formal complaints online and have not received a response. I called the store today to ask for the general manager without announcing who I was. I could hear that Vicky had answered the phone. When I asked when the GM would be in, she rudely said “umm why?” I said “so that I can speak with them.” She then told me he wasn’t there today. So I asked when he’d be in and she said she didn’t know. She did not try to find out or reassure that I could speak with them, or take my number. I repeated that he was not there and they didn’t know when he’d be there, and Vicky responded saying he actually WAS there but was not in the building. So I said, “he’s there but he’s not there?” Then she just said “yeah and I don’t know when he’ll be here.” So I have been blown off, an employee yelled at me in front of my children and this shift leader has done nothing. Apparently I can’t speak to the manager either. This was the worst experience I’ve ever had at a restaurant. I used to work in this industry when I was younger and yelling at a customer especially in front of small children was absolutely unacceptable. Should still be, but apparently at Blaze it’s accepted and allowed with absolutely no need to even address. And when I try to speak with someone, I’m not allowed to and given the run around. I will never give this place my business again knowing how they treat their customers and with zero problem resolution. The behavior that’s allowed to ensue in front of small children is absolutely not a place I would recommend bringing your family. To add to this, historically I have ran into several young employees with bad attitudes when dining here. It’s ridiculous.
Atmosphere: 1
Food: 3
Service: 1
The pizza was delicious! Definitely better than the other pizza chains. The price is affordable, family friendly, plenty of toppings to choose from. I would love to see them add more toppings for the salads.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Build Your Own Pizza Large
Did their portion size change? I ordered 2 cheesy breads and this what they looked like. This is not what it used to be.
Atmosphere: 2
Food: 2
Service: 2
We debated on numerous restaurants to eat at and decided to come here. We come here often. Today the store was dirty, no clean tables, no sweet tea (said they were out), out of mushrooms (a must for two in our party).. Service bar ingredients area was a mess. Floors a mess. Just didn’t feel like I wanted to eat here with my family. Probably our last time. Just ugh.
Atmosphere: 2
Food: 2
Service: 3
Maybe blaze should start drug testing.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Build Your Own Pizza Large
The food was good, but the store seems poorly managed. Garbage cans were overflowing, trash was on the floor, the pink lemonade was completely out, and the bathrooms reminded me of a Circle K gas station.... no paper products and nasty/dirty doors, walls, floors and fixtures. It's a relatively new restaurant and very modern looking, so it was very strange to see how dilapidated it was.
Atmosphere: 2
Food: 5
Service: 3
I drove 12 miles to this store bc it supposed to closed at 10 but they were closed at 9:00, even when the restaurant was open. So sad you guys can’t handle the staff.
Atmosphere: 1
Food: 1
Service: 1
45 minutes, to order! Because 9 people were in front of me. Well, 8 people. We don’t have to count the woman who left because it was taking so long.
Atmosphere: 3
Food: 4
Service: 1
Our garlic knots were raw. And the pizza is super
Atmosphere: 4
Food: 1
Service: 5
Alain was awesome, friendly when we walked in, super courteous!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
weston and christian made my pizza with
Atmosphere: 5
Food: 5
Service: 5
Best pizza in and around the mall of GA. 11/10! This is the place I recommend to people for good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pesto Garlic Cheesy Bread
There seems to be a trend in these reviews, unprofessional staff, dirty, poor food quality, and the owner responds to all of them but nothing seems to be changing. I walked in around 6:00 pm on a Sunday 1/14/2024 it was dead, like 4 people in the place. I walked up to the counter and was greeted pretty much immediately, told the girl what I wanted and she walked over to the oven to get something out, never came back. I then stood there for approximately 10 more minutes waiting for someone to assist me, three employees then started making three completely random pizzas, again no one was in front of me to order anything, and that’s when I noticed that the girl that greeted me originally was sitting at a table in the lobby talking to another employee. Guy that was back in the food prep area told one of his fellow employees “apparently we can’t put oil on the tables for the dough, but guess what we don’t give a….” Yea. Overall place is pretty unpleasant, no one in there seems to care about anything, I question if they even care about themselves. If you want to fix the place, stop responding to google reviews and get a whole new staff. 1/14/2024 at 6:00 pm. That way you know who was working.
Atmosphere: 2
Food: 2
Service: 1
Really good pizza, surpisingly fast and French own cooked food. And made to order.. Will be going back.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Tomato Cheese Pizza
I truly hope the owner of this location reads this. Last evening, my wife and I took two international visitors to Blaze because of the very positive experience we’ve had in the past. We have visited this location many times. Last evening was awful. We encountered bad manners and awful service. When we came in we were not greeted at all. The place was almost empty. This short young lady with glasses proceeded to ask us what we wanted, never looking at us and with a facial expression that denoted her great displeasure toward us. This continued until I asked her if she would mind telling us why she looked so angry at us. With a very dismissive attitude she continued taking our second order (there were four of us) until my wife once again, asked her what was wrong. This young woman then blew her top. Addressing me she asked me why I was looking at her “like that”. I told her she needed to be kind and courteous toward customers and not treat us like we were nothing. What she did next was appalling! She said she would not continue serving us and added, “this place will not serve you at all and you need to leave!”Today, I am still shaken by this. As I said at the beginning, we have been to that location in Buford many times. We are so sorry that the gentleman who is normally there as a Manager was not there this time. He is a tall African American gentleman who is not only funny but also very kind and extremely efficient. This young lady actually decided to let four paying customers leave or what is worst, kicked us out!! Our two visitors were beyond belief. They came here as their parents were considering sending them to attend a college in the area (fully paying students). I am a retired diplomat who served in a dozen countries and my wife is a senior official at a local university.As I mentioned at the beginning, I truly hope the owner of this place reads this. The worst thing that can happen in these cases is impunity. Not good for business nor for morale. I now work at a State Health Department and my colleagues have been asking me about our outing last evening. A good number of students at my wife’s workplace would also want to know about places to go for a pizza that is of great quality (it is!) but has the kind of ambiance that makes you want to go back.In closing, I do not wish ill to that young lady, but it is our strong feeling that she may find a better fit in a place where she does not have to work with customers. So, can we still go there and recommend the place to others?Thank you for your attention.
Atmosphere: 1
Food: 1
Service: 1