Our server was great but why tf did expo let my plate go out like this? And why my steak dryer than the Sahara?? There's no way you can look at this plate and think it's appetizing.
Sharkey Drummond
Awesome experience today with all the open seats and available staff. Waitress wasn't stressed out, nor was she sweating. We received hot rolls with butter. Ice cold drinks and our food in less than twenty-five minutes. That's what I call a good day.Parking: Parking all around the building, so issue dining in at any time of the day.Wheelchair accessibility: Parking spots right in front of the door for easy access.
Becky Turner
This was my first time ordering takeout online. What I liked: Dedicated parking spot. Food was nicely packaged and very good; convenience of online ordering and they brought out to my car. What I didn't like: No utensils or napkins included; 3 rolls for 2 entrees. I guess we split a roll?
Rebecca Duenas
Yikes..they need to update their booths (ripped fabric) and tables. The restaurant is a hot mess..looks dirty. I should have just left... The food was served cold, actually frozen in the middle. Don't get me started on the terribly gross bathroom. The one and only redeeming quality was our wonderful , cheerful and energetic waitress Anna. She was outstanding. If only the restaurant matched 1/16 of her greatness they would be doing quite well.
James York
Our waiter would NOT stop flirting with the waitress, missing drink refills, and just sorta spaced out when he talked to us. The kitchen was ridiculously behind. We got our food a full hour after we got seated.
J Luna
Enjoyed the calm, quiet and relaxed atmosphere. Waitress was nice and attentive. Drinks had a great taste-Strawberry Lemonade and Tea. Thumbs up on those?. The only thing that needed attention was the food temperature-it wasn't warm/hot enough.
james frost
My wife and some friends came to have dinner. We were seated fast, and the waiter seemed friendly.After we put the orders in, we never got refills on our drinks, and the steaks we ordered medium rare came out well done. The mac n cheese and baked potatoes were good.
Flightless Bird
My party of six had a terrible experience. Waiter (Noah P) began with good customer service but at some point through the night, before receiving our main entrees, the customer service was completely gone. My husband was ignored when ordering appetizers while the other two men in our party were not. There were four empty drinks and no rolls were given the whole night. Three of the drinks were not refilled once. My husband ordered a medium rare steak and received a well done steak. This happened to another member of our party. When one of the men asked for a refill towards the end of our stay, my husband and I were not even asked if we wanted refills or what we had to drink. All of us feel disrespected and will not be coming back ever again. I understand we came close to close but we at least deserved basic human decency.
Brad J.
I am very glad that we had a gift card that someone gave us for Christmas. It was on a Tuesday night at 7:45 so I figured that's why they weren't busy but we were one of the three couples there.The waitress couldn't wait to get rid of us and tried to rush us through the whole meal.The food was okay but someone needs to explain to her that the customer is not a inconvenience of your job, but the reason you have one.
Explorer63275270723
Stop at location on Hwy 27 in Carrollton, GA. Time approx 1:30pm. Only about 6 people in restaurant. We got seated, waiter took our drink order, I got my tea my husband never for his beer and no one ever come back to take our order. We waited for about 10 mins. Still no beer and order taken, we got up and left. We will not be going back to your restaurants again. Also tell them to clean the place up.
Comically bad is how my daughter put it. I'm guessing they had staffing issues because they couldn't seat us in a half-empty restaurant. The food took forever and when it arrived it was cold. I think it would be better for everyone involved not to open if you can't do it right.
Robert B.
This is a review for 1591 South Highway 27Carrollton, GA 30117Overview of this location is horrible service, staff disrespectful attitude toward customers, lack of management control, poor quality of food. Please advise this location is not worth visiting based on our visit and has ruined me from visiting any other O'Charley's locations ever again. While talking to a manager for a second time a line formed with someone else to complain and I had another customer mention to me in passing that they agreed that service and food was not worth it. Review of our visit on May 14th 2023We had 9 people in our party and at any given time throughout our entire visit the store was never more than half full. We were seated pretty quick for the size of our party but that's where any pleasantry ended for our 2 hour horrible experience. Once seated no one attended our table for 20 mins and once inquiring if we could get drinks we were informed that our server was not ready for us. After 30 minutes and getting a manager, our server showed up to take orders. Had to ask for refills more than once but only got one refill. Asked for another order of bread and never got it. We only got maybe two thirds of our order and not all of it was correct. One member of the party got their food, finished their plate, left the store and came back before anyone else started getting food. Majority of food did not come out till an hour after order was placed. At this time the manager was requested multiple times from me through multiple employees. Faith brought out one of the dishes and when she was informed that the dish was not prepared as requested she retrieved something else from the kitchen a few minutes later. At this time the dish was still incorrect and requested that the dish be removed from the order ticket. Faith argues with the guest about the dish and rolls her eyes, flips her hair and tells us they have been busy. When the entire table gasps and says no it has not been busy that we have been there an hour and half and the store was never more than half full is when she walks away and still speaks to us with a serious attitude. I am still trying to get a manager for the second time and once he showed up I started explaining what happened up to this point. Faith decided to approach me and the manager and she ignored him waving her off and instead she continued to approach us and falsely accuse our party of cussing at her. I strongly disagreed and she just had an attitude and argued with me in front of the manager. The manager failed to take control of the employee and allowed her to keep arguing without trying to stop her. At that time I humbly provided Faith with a curse word since she wanted to stand in the middle of the store and falsely accuse me. Yes service was rough but everyone was calm and peaceful till Faith decided to provide the attitude and disrespect us. When the store manager brought me his manager's number I said we would not be paying unless Faith apologizes to us and I was informed that would not happen and we were not charged. I called and spoke with a third manager named Kevin and made my complaint. Kevin asked what would resolve the issue and I told him I would pay for everything and consider everything as resolved if Faith would apologize but was told no again. So it's very clear that employees are allowed to treat customers as they wish at this location and surprised this location does not have a single star.
jessica k.
Ocharleys in Carrollton, Ga is a JOKE!! A party of 9 go in for Mother's day dinner tonight about 5pm. Got seated and waited prob 20 mins with no one approaching us about drinks or anything, I stopped a lady walking by. She said she was the greeter but would find out waiter/waitress. The same lady came back with a piece of paper and crayon and advised us our waitress wasn't ready for us yet and she'd gladly take out drink orders. Please keep in mind the restaurant is not busy AT ALL which I guess should of been our 1st clue since every where else was hours wait time. So, drinks get brought out, another good 20 mins pass, still no waitress. Someone from our party went and got Mgr, he finally came out after having to ask multiple times, then low and behold here comes our waitress. We order food, some ordered appetizers, soups and salad, which none of those EVER came out.. 1 person in our party got his food and finished it, left and came back before the rest of the food was ever brought out. But, the real shocker is when the rest of the food came out one meal was wrong, Faith, the girl that brought it out was advised it was wrong. She brings another out, advised again it was wrong, she gives complete attitude, rolls her eyes, slings her hair and says they have been busy. When the whole table corrected her, bc we had been sitting there almost 2 hours, she continues with attitude. Still at this time not all food, soups, salads, appetizers, rolls or refills have been brought out. Person in party speaks to manager again (a different one) and tells him what has went one. While talking to manager, faith walks up with attitude, falsely states she was cussed at, which she was not, up until then and the manager LET HER do this!! It keeps going, we did speak with Kevin, the DM I am guessing, yeap called him at almost 7 pm on a Sunday night because that's how bad it was. And, honestly, he apologized BUT didn't seem to care about what had took place not how the employee treats customers!! This place is absolutely a joke!! When leaving there were multiple people saying the same thing to manager and even us!! Close this place down and get a real restaurant!
Robert B
This is a review for 1591 South Highway 27 Carrollton, GA 30117 Overview of this location is horrible service, staff disrespectful attitude toward customers, lack of management control, poor quality of food. Please advise this location is not worth visiting based on our visit and has ruined me from visiting any other O'Charley's locations ever again. While talking to a manager for a second time a line formed with someone else to complain and I had another customer mention to me in passing that they agreed that service and food was not worth it. Review of our visit on May 14th 2023 We had 9 people in our party and at any given time throughout our entire visit the store was never more than half full. We were seated pretty quick for the size of our party but that's where any pleasantry ended for our 2 hour horrible experience. Once seated no one attended our table for 20 mins and once inquiring if we could get drinks we were informed that our server was not ready for us. After 30 minutes and getting a manager, our server showed up to take orders. Had to ask for refills more than once but only got one refill. Asked for another order of bread and never got it. We only got maybe two thirds of our order and not all of it was correct. One member of the party got their food, finished their plate, left the store and came back before anyone else started getting food. Majority of food did not come out till an hour after order was placed. At this time the manager was requested multiple times from me through multiple employees. Faith brought out one of the dishes and when she was informed that the dish was not prepared as requested she retrieved something else from the kitchen a few minutes later. At this time the dish was still incorrect and requested that the dish be removed from the order ticket. Faith argues with the guest about the dish and rolls her eyes, flips her hair and tells us they have been busy. When the entire table gasps and says no it has not been busy that we have been there an hour and half and the store was never more than half full is when she walks away and still speaks to us with a serious attitude. I am still trying to get a manager for the second time and once he showed up I started explaining what happened up to this point. Faith decided to approach me and the manager and she ignored him waving her off and instead she continued to approach us and falsely accuse our party of cussing at her. I strongly disagreed and she just had an attitude and argued with me in front of the manager. The manager failed to take control of the employee and allowed her to keep arguing without trying to stop her. At that time I humbly provided Faith with a curse word since she wanted to stand in the middle of the store and falsely accuse me. Yes service was rough but everyone was calm and peaceful till Faith decided to provide the attitude and disrespect us. When the store manager brought me his manager's number I said we would not be paying unless Faith apologizes to us and I was informed that would not happen and we were not charged. I called and spoke with a third manager named Kevin and made my complaint. Kevin asked what would resolve the issue and I told him I would pay for everything and consider everything as resolved if Faith would apologize but was told no again. So it's very clear that employees are allowed to treat customers as they wish at this location and surprised this location does not have a single star.
Mitchell D.
I would give this place more stars if their management didn't suck!! First off I've never worked here, nor will I ever work here! Now that being said I just don't understand how this restaurant is run this bad. The food takes ages to come out, the team members are clearly are not wanting to be there, and the management has never been good. I remember when this was my family's number one place and now it's a shell of its old pre COVID self. Hopefully the food and management gets better but I'm really afraid it won't and with many O'Charlie's closing I'm afraid it's only a matter of time till this one does as well.
Our server was great but why tf did expo let my plate go out like this? And why my steak dryer than the Sahara?? There's no way you can look at this plate and think it's appetizing.
Awesome experience today with all the open seats and available staff. Waitress wasn't stressed out, nor was she sweating. We received hot rolls with butter. Ice cold drinks and our food in less than twenty-five minutes. That's what I call a good day.Parking: Parking all around the building, so issue dining in at any time of the day.Wheelchair accessibility: Parking spots right in front of the door for easy access.
This was my first time ordering takeout online. What I liked: Dedicated parking spot. Food was nicely packaged and very good; convenience of online ordering and they brought out to my car. What I didn't like: No utensils or napkins included; 3 rolls for 2 entrees. I guess we split a roll?
Yikes..they need to update their booths (ripped fabric) and tables. The restaurant is a hot mess..looks dirty. I should have just left... The food was served cold, actually frozen in the middle. Don't get me started on the terribly gross bathroom. The one and only redeeming quality was our wonderful , cheerful and energetic waitress Anna. She was outstanding. If only the restaurant matched 1/16 of her greatness they would be doing quite well.
Our waiter would NOT stop flirting with the waitress, missing drink refills, and just sorta spaced out when he talked to us. The kitchen was ridiculously behind. We got our food a full hour after we got seated.
Enjoyed the calm, quiet and relaxed atmosphere. Waitress was nice and attentive. Drinks had a great taste-Strawberry Lemonade and Tea. Thumbs up on those?. The only thing that needed attention was the food temperature-it wasn't warm/hot enough.
My wife and some friends came to have dinner. We were seated fast, and the waiter seemed friendly.After we put the orders in, we never got refills on our drinks, and the steaks we ordered medium rare came out well done. The mac n cheese and baked potatoes were good.
My party of six had a terrible experience. Waiter (Noah P) began with good customer service but at some point through the night, before receiving our main entrees, the customer service was completely gone. My husband was ignored when ordering appetizers while the other two men in our party were not. There were four empty drinks and no rolls were given the whole night. Three of the drinks were not refilled once. My husband ordered a medium rare steak and received a well done steak. This happened to another member of our party. When one of the men asked for a refill towards the end of our stay, my husband and I were not even asked if we wanted refills or what we had to drink. All of us feel disrespected and will not be coming back ever again. I understand we came close to close but we at least deserved basic human decency.
I am very glad that we had a gift card that someone gave us for Christmas. It was on a Tuesday night at 7:45 so I figured that's why they weren't busy but we were one of the three couples there.The waitress couldn't wait to get rid of us and tried to rush us through the whole meal.The food was okay but someone needs to explain to her that the customer is not a inconvenience of your job, but the reason you have one.
Stop at location on Hwy 27 in Carrollton, GA. Time approx 1:30pm. Only about 6 people in restaurant. We got seated, waiter took our drink order, I got my tea my husband never for his beer and no one ever come back to take our order. We waited for about 10 mins. Still no beer and order taken, we got up and left. We will not be going back to your restaurants again. Also tell them to clean the place up.
Restaurantji Recommends
Comically bad is how my daughter put it. I'm guessing they had staffing issues because they couldn't seat us in a half-empty restaurant. The food took forever and when it arrived it was cold. I think it would be better for everyone involved not to open if you can't do it right.
This is a review for 1591 South Highway 27Carrollton, GA 30117Overview of this location is horrible service, staff disrespectful attitude toward customers, lack of management control, poor quality of food. Please advise this location is not worth visiting based on our visit and has ruined me from visiting any other O'Charley's locations ever again. While talking to a manager for a second time a line formed with someone else to complain and I had another customer mention to me in passing that they agreed that service and food was not worth it. Review of our visit on May 14th 2023We had 9 people in our party and at any given time throughout our entire visit the store was never more than half full. We were seated pretty quick for the size of our party but that's where any pleasantry ended for our 2 hour horrible experience. Once seated no one attended our table for 20 mins and once inquiring if we could get drinks we were informed that our server was not ready for us. After 30 minutes and getting a manager, our server showed up to take orders. Had to ask for refills more than once but only got one refill. Asked for another order of bread and never got it. We only got maybe two thirds of our order and not all of it was correct. One member of the party got their food, finished their plate, left the store and came back before anyone else started getting food. Majority of food did not come out till an hour after order was placed. At this time the manager was requested multiple times from me through multiple employees. Faith brought out one of the dishes and when she was informed that the dish was not prepared as requested she retrieved something else from the kitchen a few minutes later. At this time the dish was still incorrect and requested that the dish be removed from the order ticket. Faith argues with the guest about the dish and rolls her eyes, flips her hair and tells us they have been busy. When the entire table gasps and says no it has not been busy that we have been there an hour and half and the store was never more than half full is when she walks away and still speaks to us with a serious attitude. I am still trying to get a manager for the second time and once he showed up I started explaining what happened up to this point. Faith decided to approach me and the manager and she ignored him waving her off and instead she continued to approach us and falsely accuse our party of cussing at her. I strongly disagreed and she just had an attitude and argued with me in front of the manager. The manager failed to take control of the employee and allowed her to keep arguing without trying to stop her. At that time I humbly provided Faith with a curse word since she wanted to stand in the middle of the store and falsely accuse me. Yes service was rough but everyone was calm and peaceful till Faith decided to provide the attitude and disrespect us. When the store manager brought me his manager's number I said we would not be paying unless Faith apologizes to us and I was informed that would not happen and we were not charged. I called and spoke with a third manager named Kevin and made my complaint. Kevin asked what would resolve the issue and I told him I would pay for everything and consider everything as resolved if Faith would apologize but was told no again. So it's very clear that employees are allowed to treat customers as they wish at this location and surprised this location does not have a single star.
Ocharleys in Carrollton, Ga is a JOKE!! A party of 9 go in for Mother's day dinner tonight about 5pm. Got seated and waited prob 20 mins with no one approaching us about drinks or anything, I stopped a lady walking by. She said she was the greeter but would find out waiter/waitress. The same lady came back with a piece of paper and crayon and advised us our waitress wasn't ready for us yet and she'd gladly take out drink orders. Please keep in mind the restaurant is not busy AT ALL which I guess should of been our 1st clue since every where else was hours wait time. So, drinks get brought out, another good 20 mins pass, still no waitress. Someone from our party went and got Mgr, he finally came out after having to ask multiple times, then low and behold here comes our waitress. We order food, some ordered appetizers, soups and salad, which none of those EVER came out.. 1 person in our party got his food and finished it, left and came back before the rest of the food was ever brought out. But, the real shocker is when the rest of the food came out one meal was wrong, Faith, the girl that brought it out was advised it was wrong. She brings another out, advised again it was wrong, she gives complete attitude, rolls her eyes, slings her hair and says they have been busy. When the whole table corrected her, bc we had been sitting there almost 2 hours, she continues with attitude. Still at this time not all food, soups, salads, appetizers, rolls or refills have been brought out. Person in party speaks to manager again (a different one) and tells him what has went one. While talking to manager, faith walks up with attitude, falsely states she was cussed at, which she was not, up until then and the manager LET HER do this!! It keeps going, we did speak with Kevin, the DM I am guessing, yeap called him at almost 7 pm on a Sunday night because that's how bad it was. And, honestly, he apologized BUT didn't seem to care about what had took place not how the employee treats customers!! This place is absolutely a joke!! When leaving there were multiple people saying the same thing to manager and even us!! Close this place down and get a real restaurant!
This is a review for 1591 South Highway 27 Carrollton, GA 30117 Overview of this location is horrible service, staff disrespectful attitude toward customers, lack of management control, poor quality of food. Please advise this location is not worth visiting based on our visit and has ruined me from visiting any other O'Charley's locations ever again. While talking to a manager for a second time a line formed with someone else to complain and I had another customer mention to me in passing that they agreed that service and food was not worth it. Review of our visit on May 14th 2023 We had 9 people in our party and at any given time throughout our entire visit the store was never more than half full. We were seated pretty quick for the size of our party but that's where any pleasantry ended for our 2 hour horrible experience. Once seated no one attended our table for 20 mins and once inquiring if we could get drinks we were informed that our server was not ready for us. After 30 minutes and getting a manager, our server showed up to take orders. Had to ask for refills more than once but only got one refill. Asked for another order of bread and never got it. We only got maybe two thirds of our order and not all of it was correct. One member of the party got their food, finished their plate, left the store and came back before anyone else started getting food. Majority of food did not come out till an hour after order was placed. At this time the manager was requested multiple times from me through multiple employees. Faith brought out one of the dishes and when she was informed that the dish was not prepared as requested she retrieved something else from the kitchen a few minutes later. At this time the dish was still incorrect and requested that the dish be removed from the order ticket. Faith argues with the guest about the dish and rolls her eyes, flips her hair and tells us they have been busy. When the entire table gasps and says no it has not been busy that we have been there an hour and half and the store was never more than half full is when she walks away and still speaks to us with a serious attitude. I am still trying to get a manager for the second time and once he showed up I started explaining what happened up to this point. Faith decided to approach me and the manager and she ignored him waving her off and instead she continued to approach us and falsely accuse our party of cussing at her. I strongly disagreed and she just had an attitude and argued with me in front of the manager. The manager failed to take control of the employee and allowed her to keep arguing without trying to stop her. At that time I humbly provided Faith with a curse word since she wanted to stand in the middle of the store and falsely accuse me. Yes service was rough but everyone was calm and peaceful till Faith decided to provide the attitude and disrespect us. When the store manager brought me his manager's number I said we would not be paying unless Faith apologizes to us and I was informed that would not happen and we were not charged. I called and spoke with a third manager named Kevin and made my complaint. Kevin asked what would resolve the issue and I told him I would pay for everything and consider everything as resolved if Faith would apologize but was told no again. So it's very clear that employees are allowed to treat customers as they wish at this location and surprised this location does not have a single star.
I would give this place more stars if their management didn't suck!! First off I've never worked here, nor will I ever work here! Now that being said I just don't understand how this restaurant is run this bad. The food takes ages to come out, the team members are clearly are not wanting to be there, and the management has never been good. I remember when this was my family's number one place and now it's a shell of its old pre COVID self. Hopefully the food and management gets better but I'm really afraid it won't and with many O'Charlie's closing I'm afraid it's only a matter of time till this one does as well.