This Dunkin, at the Charley Harper Dr., Cartersville, GA location, has a Baskin Robbins attached inside, and one of its original advertised trademarks is that you get 31% off any Baskin Robbins item on the 31st of the month (for the months which have 31 days of course).WELL, I went there today to discover that now, in order to redeem this "31% off on the 31st" offer, NOW one must have the Baskin Robbins app (whereas *before*, all one had to do was enter the store on a given 31st day and mention the 31%-off offer).So, I duly downloaded the app right then and there and placed my order for two scoops of Chocolate ice cream, expecting the 31%-off deal to be there; it WASN'T. Frustrating doesn't even begin to describe things-----misadvertisement, anyone??This ruined trip was somewhat mitigated by the kind store manager, Misty, who was sympathetic and helpful (unlike those multi-colored hair/multi-piercing girls working with her; they were less than helpful ["uh, I don't know"...was the only 'help'I got from them in regards to this problem!!]). Misty also wasn't sure what had gone wrong, but she at least tried to help, and to make things right by giving me a free donut to make up for my paying FULL PRICE for the two scoops of ice cream.I was a regular customer of Baskin Robbins, coming in on other days besides the 31st. But this was one of the highlights of the month, and by all appearances it's now a mere misadvertisement. A pity...
Atmosphere: 2
Food: 3
Service: 3
Sarah Stonecypher
every time I come here, I get coffee grounds in my drink every single time they say it’s the machine, but they never get it fixed. Funny how that works. Dunkin has gone downhill real fast. Try a different location. It’s the exact same thing.
Atmosphere: 1
Food: 1
Service: 2
Camron Williams
Erwin was great, i ordered a latte and when the espresso machine quit working he found a solution that worked for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Dave Peeples
Took my Granddaughter to town. We couldn't remember how to get home so we went to get an emergency ice cream at Baskin Robbins to help remember. It worked ?
Atmosphere: 5
Food: 5
Service: 5
Christopher Saint
Favorite start of the day!
Atmosphere: 5
Food: 5
Service: 5
Christopher Carroll
Best Dunking Doughnuts, Plays the best music.
Atmosphere: 5
Food: 5
Service: 5
Scott G
On 1/21/2024 mid morning. The two ladies that assisted my gf and I this morning were awesome. Mandy and the lady running the register (I didn’t catch her name but gave her business card) were so nice and sweet. Great customer service. You could tell they cared about the customer. I will be going back for
On 1/21/2024 mid morning. The two ladies that assisted my gf and I this morning were awesome. Mandy and the lady running the register (I didn’t catch her name but gave her business card) were so nice and sweet. Great customer service. You could tell they cared about the customer. I will be going back for
Like every other Dunkin anywhere, there is NO consistency! I always order the same thing and its almost always different tasting. It's sad that people are getting paid to do a job and just don't care to do it correctly. That makes it bad for the handful who do get it right.
Service: 3
Taylor Howard
It was 3 stars now man it’s just one. I doordashed a hot chocolate (got coffee) someone forgot to put the lid on so I got a soaking wet sandwich and a bag full of coffee. I reordered it and I kid you not this time the sandwich isn’t soggy it’s rock hard.My original 3 stars was cause I ordered 12 doughnuts of certain flavors and got none of what I asked for and wasn’t even asked if what they gave me was okay. I’m just flabbergasted
Recommended dishes: Breakfast Sandwich
Jeremy
Needed internet service for a few hours. Plenty of space and service was nice
This Dunkin, at the Charley Harper Dr., Cartersville, GA location, has a Baskin Robbins attached inside, and one of its original advertised trademarks is that you get 31% off any Baskin Robbins item on the 31st of the month (for the months which have 31 days of course).WELL, I went there today to discover that now, in order to redeem this "31% off on the 31st" offer, NOW one must have the Baskin Robbins app (whereas *before*, all one had to do was enter the store on a given 31st day and mention the 31%-off offer).So, I duly downloaded the app right then and there and placed my order for two scoops of Chocolate ice cream, expecting the 31%-off deal to be there; it WASN'T. Frustrating doesn't even begin to describe things-----misadvertisement, anyone??This ruined trip was somewhat mitigated by the kind store manager, Misty, who was sympathetic and helpful (unlike those multi-colored hair/multi-piercing girls working with her; they were less than helpful ["uh, I don't know"...was the only 'help'I got from them in regards to this problem!!]). Misty also wasn't sure what had gone wrong, but she at least tried to help, and to make things right by giving me a free donut to make up for my paying FULL PRICE for the two scoops of ice cream.I was a regular customer of Baskin Robbins, coming in on other days besides the 31st. But this was one of the highlights of the month, and by all appearances it's now a mere misadvertisement. A pity...
Atmosphere: 2
Food: 3
Service: 3
every time I come here, I get coffee grounds in my drink every single time they say it’s the machine, but they never get it fixed. Funny how that works. Dunkin has gone downhill real fast. Try a different location. It’s the exact same thing.
Atmosphere: 1
Food: 1
Service: 2
Erwin was great, i ordered a latte and when the espresso machine quit working he found a solution that worked for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Took my Granddaughter to town. We couldn't remember how to get home so we went to get an emergency ice cream at Baskin Robbins to help remember. It worked ?
Atmosphere: 5
Food: 5
Service: 5
Favorite start of the day!
Atmosphere: 5
Food: 5
Service: 5
Best Dunking Doughnuts, Plays the best music.
Atmosphere: 5
Food: 5
Service: 5
On 1/21/2024 mid morning. The two ladies that assisted my gf and I this morning were awesome. Mandy and the lady running the register (I didn’t catch her name but gave her business card) were so nice and sweet. Great customer service. You could tell they cared about the customer. I will be going back for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Breakfast Sandwich, Munchkins Donut Hole Treats, Donuts
On 1/21/2024 mid morning. The two ladies that assisted my gf and I this morning were awesome. Mandy and the lady running the register (I didn’t catch her name but gave her business card) were so nice and sweet. Great customer service. You could tell they cared about the customer. I will be going back for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Breakfast Sandwich, Munchkins Donut Hole Treats, Donuts
Great coffee I love this
Atmosphere: 5
Food: 5
Service: 5
Great people, place and food. I've NEVER had a negative experience here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Roll, Iced Macchiato, Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Breakfast Sandwich, Wake-Up Wrap - Egg and Cheese, Turkey Sausage Egg and Cheese, Iced Latte, Apple Fritter, English Muffin, Hash Browns, Sourdough Toast, Caramel Iced Macchiato, Munchkins Donut Hole Treats, Donuts, Sourdough Breakfast Sandwich, Dunkin' Coconut Refreshers, Sweet Black Pepper Breakfast Sandwich, Bagels
Restaurantji Recommends
Like every other Dunkin anywhere, there is NO consistency! I always order the same thing and its almost always different tasting. It's sad that people are getting paid to do a job and just don't care to do it correctly. That makes it bad for the handful who do get it right.
Service: 3
It was 3 stars now man it’s just one. I doordashed a hot chocolate (got coffee) someone forgot to put the lid on so I got a soaking wet sandwich and a bag full of coffee. I reordered it and I kid you not this time the sandwich isn’t soggy it’s rock hard.My original 3 stars was cause I ordered 12 doughnuts of certain flavors and got none of what I asked for and wasn’t even asked if what they gave me was okay. I’m just flabbergasted
Recommended dishes: Breakfast Sandwich
Needed internet service for a few hours. Plenty of space and service was nice
Atmosphere: 5
Service: 5
Recommended dishes: Iced Macchiato, Breakfast Sandwich, Iced Latte, Sourdough Toast, Donuts, Bagels
They almost never get your order right, and if they do it's not good. Like, got a milkshake and it was just flavored milk water.
Atmosphere: 5
Food: 1
Service: 1
I go to Dunkin every morning.. great coffee and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Caramel Iced Macchiato