Food was ok. Service was awful. The place wasn’t very clean. I asked where the straws were and was told “right in front of you” as they were to my left and I didn’t see them when I walked past. Just a very unprofessional staff. Was standing there cracking jokes/cussing/being in appropriate. Very unfortunate.
Atmosphere: 1
Food: 2
Service: 1
billy
Gyros are decent. I fly through ATL once a week for work. Customer service is horrible. Everyone is extremely unfriendly or high. Been here 4 times and it always the same. Definitely won’t come back.
Atmosphere: 1
Food: 3
Service: 1
Lori Wilson
I have never experienced someone so racist that she makes it so cut throat obvious... her response to the non colored people in line was what are you trying to get "with plenty of aggravation", but if u were of color, she was way nicer and going out of her way to help them. I tried to show her my Airline badge "I was not on uniform" and she was aggravated by that as well and sternly said I seen it before I could even say anything.After she rang me up, she told me that if I wanted my receipt that I can grab it myself. This place will end up sued 1 day and all the attorney has to do to win it is ask for the video from the airport. She needs a DNA test cause I'm sure she has it in her blood line somewhere... racism is so wrong, and too show it is worse!!!
Food: 1
Service: 1
Kristian Epison
The WORST UNSEASONED food I’ve ever had. I will neverrrrrr spend my money there again. I wouldn’t feed this to a
Atmosphere: 1
Food: 1
Service: 1
Ben Brannan
Terrible service from an utterly apathetic team.
Service: 1
Matt Hauck
Horrible lazy service, took 30 minutes to get our order and we had to ask several times and help them remember what to make. Several people were asking for refunds after 20 minutes of waiting. Three people standing around, one cooking very very slowly. Tables dirty, trash overflowing in food court. It was moderately busy, not packed.
Atmosphere: 1
Food: 2
Service: 1
Jennifer
The old woman in the front with the cut on her lip needs and attitude check at the location on concourse
Atmosphere: 1
Food: 1
Service: 1
James Wentz
My cheese steak was great! Either everyone is in 1st gear idling or weed must be involved. It was a slow comedy to watch, we all waited a very long time for our order. Even though a fresh basket of fries were ready, they would have been cold before serving them to me. I walked away without them BC i couldn’t wait any longer.
Atmosphere: 1
Food: 4
Service: 1
averageboss
Wrap had the wrong ingredients and tasted absolutely vile. Coffee was watery and bland. Also, I think the two employees hated each other with a passion
Chuck A
Placed order and still did not have our food after 30 minute wait. Terrible service for an in airport restaurant.
Worst experience. No quality food. Wasted time to get my order after 45 minutes. For a single item. the chicken wrap is really bad. Service is really very poor and
Atmosphere: 1
Food: 1
Service: 1
Andrew Julian
Only order 45 minutes before your flight. They're INSANELY slow. The food is decent once you get it, but if there's any semblance of a line it's going to take a half hour.
Atmosphere: 1
Food: 4
Service: 1
Ashleigh Hatcher
Absolutely TERRIBLE customer service! Just ordered food from there during my layover and I will NEVER go back again.Girl with long locs wrapped up in a bun (didn’t get her name) was ridiculously rude to me and other customers from what I witnessed. She got an attitude for the slightest of questions and making facial expressions as if we’re annoying her by asking simple questions. Even another customer called her out for her attitude. She also has a very unapproachable and unprofessional demeanor.After roughly 15 minutes of waiting, I asked when my curly fries would be ready and there was no answer. So I asked a little louder and she said they were done. Meanwhile, she’s preparing food for a customer that ordered AFTER me. Why was I not first priority if I ordered first and my food was already done? She worked with NO sense of urgency so I was waiting 20-25 minutes from the time I ordered, to the time I actually received all of my food. Which was only 2 things.There was another girl with shorter locs who I assume was the manager but didn’t even bother assisting to decrease wait time. She just kept going to the back doing other stuff even though there were people ordering/waiting. Only 2 people working from what I saw so they’re clearly understaffed which I understand has been an issue ever since covid, but these employees work at the busiest airport in the world and definitely don’t act accordingly.I, myself, have worked in customer service for over 15 years so I know the standard when it comes to providing a good service. It’s obvious whoever hires these employees just need a spot to fill because an employee like that shouldn’t even be at the front counter servicing people, let alone working there.I’d advise anyone reading this to not waste your time. Especially if you’re pushing for time getting to your flight. Thankfully, I had a 2 hour layover so I was ok. The food was alright but because of the horrible/unacceptable service, I will never go back. This place is memorable for the worst of reasons.
Atmosphere: 1
Food: 2
Service: 1
PHONTAINE THOMPSON
I was disappointed with my experience at Great Wraps. The lack of hair nets among the staff raised hygiene concerns for me, impacting my overall satisfaction with the restaurant.
Atmosphere: 1
Food: 5
Service: 1
Joey Green
Why can't I get a wrap with no potatoes!!!!!! This place sucks.
Food was ok. Service was awful. The place wasn’t very clean. I asked where the straws were and was told “right in front of you” as they were to my left and I didn’t see them when I walked past. Just a very unprofessional staff. Was standing there cracking jokes/cussing/being in appropriate. Very unfortunate.
Atmosphere: 1
Food: 2
Service: 1
Gyros are decent. I fly through ATL once a week for work. Customer service is horrible. Everyone is extremely unfriendly or high. Been here 4 times and it always the same. Definitely won’t come back.
Atmosphere: 1
Food: 3
Service: 1
I have never experienced someone so racist that she makes it so cut throat obvious... her response to the non colored people in line was what are you trying to get "with plenty of aggravation", but if u were of color, she was way nicer and going out of her way to help them. I tried to show her my Airline badge "I was not on uniform" and she was aggravated by that as well and sternly said I seen it before I could even say anything.After she rang me up, she told me that if I wanted my receipt that I can grab it myself. This place will end up sued 1 day and all the attorney has to do to win it is ask for the video from the airport. She needs a DNA test cause I'm sure she has it in her blood line somewhere... racism is so wrong, and too show it is worse!!!
Food: 1
Service: 1
The WORST UNSEASONED food I’ve ever had. I will neverrrrrr spend my money there again. I wouldn’t feed this to a
Atmosphere: 1
Food: 1
Service: 1
Terrible service from an utterly apathetic team.
Service: 1
Horrible lazy service, took 30 minutes to get our order and we had to ask several times and help them remember what to make. Several people were asking for refunds after 20 minutes of waiting. Three people standing around, one cooking very very slowly. Tables dirty, trash overflowing in food court. It was moderately busy, not packed.
Atmosphere: 1
Food: 2
Service: 1
The old woman in the front with the cut on her lip needs and attitude check at the location on concourse
Atmosphere: 1
Food: 1
Service: 1
My cheese steak was great! Either everyone is in 1st gear idling or weed must be involved. It was a slow comedy to watch, we all waited a very long time for our order. Even though a fresh basket of fries were ready, they would have been cold before serving them to me. I walked away without them BC i couldn’t wait any longer.
Atmosphere: 1
Food: 4
Service: 1
Wrap had the wrong ingredients and tasted absolutely vile. Coffee was watery and bland. Also, I think the two employees hated each other with a passion
Placed order and still did not have our food after 30 minute wait. Terrible service for an in airport restaurant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst experience. No quality food. Wasted time to get my order after 45 minutes. For a single item. the chicken wrap is really bad. Service is really very poor and
Atmosphere: 1
Food: 1
Service: 1
Only order 45 minutes before your flight. They're INSANELY slow. The food is decent once you get it, but if there's any semblance of a line it's going to take a half hour.
Atmosphere: 1
Food: 4
Service: 1
Absolutely TERRIBLE customer service! Just ordered food from there during my layover and I will NEVER go back again.Girl with long locs wrapped up in a bun (didn’t get her name) was ridiculously rude to me and other customers from what I witnessed. She got an attitude for the slightest of questions and making facial expressions as if we’re annoying her by asking simple questions. Even another customer called her out for her attitude. She also has a very unapproachable and unprofessional demeanor.After roughly 15 minutes of waiting, I asked when my curly fries would be ready and there was no answer. So I asked a little louder and she said they were done. Meanwhile, she’s preparing food for a customer that ordered AFTER me. Why was I not first priority if I ordered first and my food was already done? She worked with NO sense of urgency so I was waiting 20-25 minutes from the time I ordered, to the time I actually received all of my food. Which was only 2 things.There was another girl with shorter locs who I assume was the manager but didn’t even bother assisting to decrease wait time. She just kept going to the back doing other stuff even though there were people ordering/waiting. Only 2 people working from what I saw so they’re clearly understaffed which I understand has been an issue ever since covid, but these employees work at the busiest airport in the world and definitely don’t act accordingly.I, myself, have worked in customer service for over 15 years so I know the standard when it comes to providing a good service. It’s obvious whoever hires these employees just need a spot to fill because an employee like that shouldn’t even be at the front counter servicing people, let alone working there.I’d advise anyone reading this to not waste your time. Especially if you’re pushing for time getting to your flight. Thankfully, I had a 2 hour layover so I was ok. The food was alright but because of the horrible/unacceptable service, I will never go back. This place is memorable for the worst of reasons.
Atmosphere: 1
Food: 2
Service: 1
I was disappointed with my experience at Great Wraps. The lack of hair nets among the staff raised hygiene concerns for me, impacting my overall satisfaction with the restaurant.
Atmosphere: 1
Food: 5
Service: 1
Why can't I get a wrap with no potatoes!!!!!! This place sucks.
Atmosphere: 1
Food: 1
Service: 1