I will give a zeroIf I can . They have been renewing my membership without informing for 2 years . I was never informed that I was in a auto renewal . Called the customer service anc they refused to help . They told me to dispute allThe charges with the credit card company . This is crazy because the credit card company cannot dispute a charge for previous years . This is extremely unethical and is the biggest dc . I wonder how they get away with this kind of daylight robbery
Jchestnut C.
This store should be closed!!!! the service is the worst!!! Really shitty and cowardly managers, please think before you shop at this store. This place is not for anyone who has a business!!!!! The person who shops there really must be a simple minded person to accommodate all of the deceit and lies told. The managers must have been hired from a highway reststop, my grandchild has bigger 'bolas' than either of them. This is store is not the place to shop, have utilized many of Bjs in different states, but this store in Eastpoint Ga. on research dr is THE WORSE!! Just BEWARE!!!!
Lorelei W.
The assistant manager Amanda is the best. I had been looking at an item fir a day or two .when I finally went to purchase it they had sold the last one. I asked Amanda if any othe store had the item . She looked it up and found a store. She said she'd have them ship it to her store. 3 weeks later no item. She offered to go pick up the item . Which I am sure is not in her job description. She did and apologized for it taking so long. I was just glad to finally get it. This is the best customer service I've seen in a long time. Amanda is an asset to your company and I pray she continues to offer great customer service . Thanks a million
Jackie S.
I ordered food for Easter dinner from BJs in Cumming Ga 2 weeks before Easter since we have been in quarantine due to the Covid 19 virus spending over $100 and when I went to cook it the $23.00 Spiral ham it was bad I contacted Bjs who said because I used insta cart they could not refund me the money back even though I had the package tag and proof on my phone that I ordered it from them and pictures of the bad ham because it was purchased by someone from Instacart. I contacted Instacart and they said because the 7 day time frame passed they could not refund me either! So in a time of a pandemic where people are loosing jobs and trying to feed their family these 2 huge companies would not stand behind the products they sell and service they provide and help their customers with a refund for obviously bad food, I will not use the Instacart service ever again and I will no longer shop at BJs or renew my Membership! Shame on you Both ... Consumers Beware
Mickey B.
Just signed up for a membership about a month ago and already trying to figure out if I should cancel it. The produce is very expensive and terrible quality, it goes moldy or wilted in about 3 days or you get it home and it's time to be thrown away. I drive to Sam's for produce and other products that are cheaper. Also, don't bother asking for help, no one knows where anything is and no one has the basic common sense to ask another employee. If you can't find it, just go somewhere else. On the plus side, the gasoline is super cheap compared to other gas stations. They also have coupons, but prices are still high.
Lisa B.
Ratchet customer service take over two weeks for me to get a tire. never have adequate amount of workers, working in the tire area if you call they going to reroute your call for a good 15-30 minutes or pick up the phone and just lay it down and do not say anything. speaking to management doesn't help as well .save your money your energy and your time and go to Costco.
Madelyn A.
OUTDOOR SERVICE STAR: MY SEASONAL "GO TO"! Although I have been a member of the original wholesale club for over 30 years, BJ's has quickly become a favorite spot. When it comes to lawn and garden, they always have exactly what I need beyond the basics. A couple of years ago, I purchased a nice little planter fountain with matching planters, (on sale/clearance) that still looks great on my patio. When they have a sale, they have a sale so it is always worth the drive. My first outdoor purchase this year was a foldable picnic table to replace one that I had previously. These are great for creating additional seating away from the patio. They are great for the contractors to sit for lunch or to place their personal items, they make a perfect table for intimate conversation, or if you just want an outdoor game table for that giant Jenga set, (also purchased at BJ's on sale). This year I was able to purchase a decorative "yoga frog" for my patio, ($40 off) and two patio heaters at $30 off because I know that as fall approaches, they will quickly disappear. Can't wait to "light them up"!! They are currently in the midst of their summer clearance. However, the patio sets and umbrellas are all gone. Now you will find DEEP discounts on their patio décor items such as planters, fountains and "other". I also noticed that they recently restocked their heaters so you still have time to get over there and purchase one or two. Most importantly to note, I always feel as if I am getting something unique or different. While there, you might want to grab something for the grill. This was one of the few stores that still had chicken wings in stock. My other club has been out for several months. Take time to check them out and happy shopping!
Wanda B.
Well I'm not at all impressed. Glad I didn't cancel my Sam's membership. Had a 2:30 appt for a new set of tires. Tires, already bought and paid for last week. Well its 4:30 and one tire is on and it's the only vehicle in the bay. Oh...the technician had to take a dinner break leaving my vehicle on the rack all alone. No other worker around. He couldn't get one of the lug nuts off so he called my husband on his cell phone inside the store asking for help? My husband had to go out in the bay and get the lug nut off for him, ROFLOL, ARE YOU FRIGGING KIDDING ME???? I am so done with BJ's. No wonder the store is a ghost town. Going back to Sam's.
Cletus McBanjo
I love BJ's
Stacie B.
Actually came here for my first time while doing an Instacart shop. It was a Saturday afternoon and I honestly dreaded going up to one of the big box stores with the insane people and crowds they always have. When I got there, though, it was like I had the entire store to myself! There were certainly other people in the store, but it hardly felt like it. While they don't have quite the insane collection Costco and Sam's do, they do have more than the average grocery store. Unlike Costco and Sam's, I was actually able to see the items they do have and shop without swarms of people moving me along and preventing me from actually looking at the products. It was AMAZING. I left and immediately joined simply because of the experience. I've had both Costco and Sam's club memberships and end up never using them because I don't want to go to the madhouse that they always are. Now, I have a membership at a club I'll actually be okay using without feeling extreme anxiety and claustrophobia. I also was able to find a membership deal for $25 through a FB ad (thanks for listening in to my conversations and tracking my location, Facebook) Worth every penny!
I love BJs as a whole. I have had some horrible experiences within the store, especially during the pandemic. I was followed throughout the store, verbally assaulted, & then had to pay $75 for Lysol wipes. It was absolutely ridiculous.
Erin Peck
the club is clean (and usually very well stocked) and easily organized to find things. Associates are friendly and helpful. The high Octane program is awesome. I got gas for $.29 today!!
Lisa Evans
I like it because it has big enough packages to be economical but not so big it is not manageable. I like buying in bulk, there are great choices and good prices. And sometimes surprises that I never expected. The staff is accommodating and very pleasant always.
Chip Fletcher
perfect bulk sizes for a family of two!
Teri Evans
I prefer BJs over Costco any day of the week. I was a member of both Sam’s and BJs for many years until the BJs near me in Gwinnett was closed. Then I moved and now only BJs is close enough to shop. There are items I use that only Sam’s carries so I have friends purchase those for me, but I’m still extremely happy with BJs. I would be happy to recommend BJs to anyone!
I will give a zeroIf I can . They have been renewing my membership without informing for 2 years . I was never informed that I was in a auto renewal . Called the customer service anc they refused to help . They told me to dispute allThe charges with the credit card company . This is crazy because the credit card company cannot dispute a charge for previous years . This is extremely unethical and is the biggest dc . I wonder how they get away with this kind of daylight robbery
This store should be closed!!!! the service is the worst!!! Really shitty and cowardly managers, please think before you shop at this store. This place is not for anyone who has a business!!!!! The person who shops there really must be a simple minded person to accommodate all of the deceit and lies told. The managers must have been hired from a highway reststop, my grandchild has bigger 'bolas' than either of them. This is store is not the place to shop, have utilized many of Bjs in different states, but this store in Eastpoint Ga. on research dr is THE WORSE!! Just BEWARE!!!!
The assistant manager Amanda is the best. I had been looking at an item fir a day or two .when I finally went to purchase it they had sold the last one. I asked Amanda if any othe store had the item . She looked it up and found a store. She said she'd have them ship it to her store. 3 weeks later no item. She offered to go pick up the item . Which I am sure is not in her job description. She did and apologized for it taking so long. I was just glad to finally get it. This is the best customer service I've seen in a long time. Amanda is an asset to your company and I pray she continues to offer great customer service . Thanks a million
I ordered food for Easter dinner from BJs in Cumming Ga 2 weeks before Easter since we have been in quarantine due to the Covid 19 virus spending over $100 and when I went to cook it the $23.00 Spiral ham it was bad I contacted Bjs who said because I used insta cart they could not refund me the money back even though I had the package tag and proof on my phone that I ordered it from them and pictures of the bad ham because it was purchased by someone from Instacart. I contacted Instacart and they said because the 7 day time frame passed they could not refund me either! So in a time of a pandemic where people are loosing jobs and trying to feed their family these 2 huge companies would not stand behind the products they sell and service they provide and help their customers with a refund for obviously bad food, I will not use the Instacart service ever again and I will no longer shop at BJs or renew my Membership! Shame on you Both ... Consumers Beware
Just signed up for a membership about a month ago and already trying to figure out if I should cancel it. The produce is very expensive and terrible quality, it goes moldy or wilted in about 3 days or you get it home and it's time to be thrown away. I drive to Sam's for produce and other products that are cheaper. Also, don't bother asking for help, no one knows where anything is and no one has the basic common sense to ask another employee. If you can't find it, just go somewhere else. On the plus side, the gasoline is super cheap compared to other gas stations. They also have coupons, but prices are still high.
Ratchet customer service take over two weeks for me to get a tire. never have adequate amount of workers, working in the tire area if you call they going to reroute your call for a good 15-30 minutes or pick up the phone and just lay it down and do not say anything. speaking to management doesn't help as well .save your money your energy and your time and go to Costco.
OUTDOOR SERVICE STAR: MY SEASONAL "GO TO"! Although I have been a member of the original wholesale club for over 30 years, BJ's has quickly become a favorite spot. When it comes to lawn and garden, they always have exactly what I need beyond the basics. A couple of years ago, I purchased a nice little planter fountain with matching planters, (on sale/clearance) that still looks great on my patio. When they have a sale, they have a sale so it is always worth the drive. My first outdoor purchase this year was a foldable picnic table to replace one that I had previously. These are great for creating additional seating away from the patio. They are great for the contractors to sit for lunch or to place their personal items, they make a perfect table for intimate conversation, or if you just want an outdoor game table for that giant Jenga set, (also purchased at BJ's on sale). This year I was able to purchase a decorative "yoga frog" for my patio, ($40 off) and two patio heaters at $30 off because I know that as fall approaches, they will quickly disappear. Can't wait to "light them up"!! They are currently in the midst of their summer clearance. However, the patio sets and umbrellas are all gone. Now you will find DEEP discounts on their patio décor items such as planters, fountains and "other". I also noticed that they recently restocked their heaters so you still have time to get over there and purchase one or two. Most importantly to note, I always feel as if I am getting something unique or different. While there, you might want to grab something for the grill. This was one of the few stores that still had chicken wings in stock. My other club has been out for several months. Take time to check them out and happy shopping!
Well I'm not at all impressed. Glad I didn't cancel my Sam's membership. Had a 2:30 appt for a new set of tires. Tires, already bought and paid for last week. Well its 4:30 and one tire is on and it's the only vehicle in the bay. Oh...the technician had to take a dinner break leaving my vehicle on the rack all alone. No other worker around. He couldn't get one of the lug nuts off so he called my husband on his cell phone inside the store asking for help? My husband had to go out in the bay and get the lug nut off for him, ROFLOL, ARE YOU FRIGGING KIDDING ME???? I am so done with BJ's. No wonder the store is a ghost town. Going back to Sam's.
I love BJ's
Actually came here for my first time while doing an Instacart shop. It was a Saturday afternoon and I honestly dreaded going up to one of the big box stores with the insane people and crowds they always have. When I got there, though, it was like I had the entire store to myself! There were certainly other people in the store, but it hardly felt like it. While they don't have quite the insane collection Costco and Sam's do, they do have more than the average grocery store. Unlike Costco and Sam's, I was actually able to see the items they do have and shop without swarms of people moving me along and preventing me from actually looking at the products. It was AMAZING. I left and immediately joined simply because of the experience. I've had both Costco and Sam's club memberships and end up never using them because I don't want to go to the madhouse that they always are. Now, I have a membership at a club I'll actually be okay using without feeling extreme anxiety and claustrophobia. I also was able to find a membership deal for $25 through a FB ad (thanks for listening in to my conversations and tracking my location, Facebook) Worth every penny!
Restaurantji Recommends
I love BJs as a whole. I have had some horrible experiences within the store, especially during the pandemic. I was followed throughout the store, verbally assaulted, & then had to pay $75 for Lysol wipes. It was absolutely ridiculous.
the club is clean (and usually very well stocked) and easily organized to find things. Associates are friendly and helpful. The high Octane program is awesome. I got gas for $.29 today!!
I like it because it has big enough packages to be economical but not so big it is not manageable. I like buying in bulk, there are great choices and good prices. And sometimes surprises that I never expected. The staff is accommodating and very pleasant always.
perfect bulk sizes for a family of two!
I prefer BJs over Costco any day of the week. I was a member of both Sam’s and BJs for many years until the BJs near me in Gwinnett was closed. Then I moved and now only BJs is close enough to shop. There are items I use that only Sam’s carries so I have friends purchase those for me, but I’m still extremely happy with BJs. I would be happy to recommend BJs to anyone!