Updated: 1-28-2024. Area management reached out to me to address the issues I had experienced, and I am very grateful. We also tried the new foot-long pretzels, which were ok, but not great like Aunt Annie's in the mall.Original "edited" review: 1-26-2024. I was upset at the speed of service as well as them no longer accepting coupons which are mailed out in the local paper. I had not realized that change until I was about to pay and handed over the coupon, in which case they wouldn't accept it, but I was informed that in 2024, they changed the coupon policy and will only accept them online through the app. So everyone should know that if you like to save a buck.I'm not a fan of the new metal lid cover in the first section of the meat area. It isn't glass, and you cannot see anything happening behind the metal lid. This is the only Subway I've been to so far with this style of cooler/holding lid. The workers are pleasant and nice, but three people are always needed, and Friday night, there were only two when we were there, and it really slowed down the pace. If you want or like Italian Herbs and Cheese Bread, be sure you arrive at least an hour before closing, or you likely will not get that type of bread.
Atmosphere: 2
Food: 3
Service: 4
murray davis
I got the nastiest footlong sub today from here the bread was burned on top barely any toppings and it was dry because it barely had mayonnaise on it the lady that fixed it hat a tattoo on her face I will go to ward Street subway next time it look like she just threw the sub together really fast didn't even have enough cheese to cover the entire sub it was a waste of money
Atmosphere: 1
Food: 1
Service: 1
Catherine Clark
Was a delicious
Atmosphere: 5
Food: 5
Service: 5
JOHNNYSTARSVLOGS 912
walk in the store and waited 6mins before the employee came around the counter to help..poor service...just me in the store
Atmosphere: 5
Food: 5
Service: 1
Kimberly Spires
Awful service. Nasty store on the inside. Bread was stale. Cheese was powder like. Meat tasted old so ended up just throwing it away. Staff is extremely rude and could care less if they wait on anyone. Oh and threw bag of chips at me that I wanted be a they had to retrieve them from behind the counter.Stay away from this location. I don’t know you owns it but they need to take control and get their standards back up.
Miranda
The person working didn't greet us.The food was dry, and the tuna was not good. It was just icky. Not worth my money for dry food and dry veggies..
Atmosphere: 1
Food: 1
Service: 1
N A (It's Me)
Ordered my food online! Apparently counting to six is impossible, only received four cookies when I paid for six. My meatball marinara sandwich was extremely cold and the sauce was overflowing out the end of my bread. Needless to say it was made very poorly with excessive amount of items on it. It was quite the mess to eat. My spouse's sub was drowning in sweet onion sauce. Overall a very poor experience and will never return. I guess people think they deserve to be paid for doing below average service.Do better, you are nothing without customers!!!
Autumn Whittle
Did an online order and needed to let them know that I did not need something placed on a sandwich bc it didn’t give the option online and called for 10 minutes straight and couldn’t get anyone to the phone!
Linzy B (It's Me)
Ordered my food online! Apparently counting to six is impossible, only received four cookies when I paid for six. My meatball marinara sandwich was extremely cold and the sauce was overflowing out the end of my bread. Needless to say it was made very poorly with excessive amount of items on it. It was quite the mess to eat. My spouse's sub was drowning in sweet onion sauce. Overall a very poor experience and will never return. I guess people think they deserve to be paid for doing below average service.Do better, you are nothing without customers!!!
Danny Batten
I love subway but the last couple of times here has been down rite rediculous. Sandwiches were poorly prepared and messy. Either too much of requested sauce or not enough bread was hard and not fresh at all. This particular time 3 footlongs and 3 6" sandwiches were purchased. This time they all weren't just for me?JJ. But only 1 sandwich was fresh and that was bc we had to wait on the bread to get done. Only 1 choice of cookies to choose from. They were out of stock on many items as well. Rediculous.Vegetarian options: They do have options for vegetarians.Dietary restrictions: They do have choices of low calorie etc. Subway gives you details about calories, ingredients,etc on each sandwich offered.
I ordered 3 trays for an event a day before as required by the restaurant. I told the person that took the order what time I needed the trays ready. When I went to pick up the trays on the day and time I told the person I would be there, my trays wasn’t available. The staff acted UNPROFESSIONAL. One staff had an attitude, the other staff was laughing about he situation. The staff that took my original order and guaranteed me the order would be ready the night before, dipped out early. Fortunately I figured out an alternative.WORSE CUSTOMER SERVICE I HAVE EVER RECEIVED IN DOUGLAS GEORGIA.My true rating for this Sub Way is -1 for the customer service. Rating it a 1 was too generous.
Vivian Coates
The sandwich maker didn't take the time to listen to my order made two false starts before getting my order right.
Atmosphere: 3
Food: 4
Service: 3
Jess
We've been here a few times and the girls have always been very friendly. Today however we got served by a younger blond girl who had an attitude the whole time. By the end of it we were told I'm just doing my job, you can't add stuff to the new sandwiches and if we didn't like that then we could always try the other subway. Oh...I thought the slogan was make it what you want not get what you get . We weren't even mean just dissapointed ?. Very few times have I experienced service that was that bad.
Mason McMillan
Milad doesn't work here. Other than that I've never got a bad sub from here.
Updated: 1-28-2024. Area management reached out to me to address the issues I had experienced, and I am very grateful. We also tried the new foot-long pretzels, which were ok, but not great like Aunt Annie's in the mall.Original "edited" review: 1-26-2024. I was upset at the speed of service as well as them no longer accepting coupons which are mailed out in the local paper. I had not realized that change until I was about to pay and handed over the coupon, in which case they wouldn't accept it, but I was informed that in 2024, they changed the coupon policy and will only accept them online through the app. So everyone should know that if you like to save a buck.I'm not a fan of the new metal lid cover in the first section of the meat area. It isn't glass, and you cannot see anything happening behind the metal lid. This is the only Subway I've been to so far with this style of cooler/holding lid. The workers are pleasant and nice, but three people are always needed, and Friday night, there were only two when we were there, and it really slowed down the pace. If you want or like Italian Herbs and Cheese Bread, be sure you arrive at least an hour before closing, or you likely will not get that type of bread.
Atmosphere: 2
Food: 3
Service: 4
I got the nastiest footlong sub today from here the bread was burned on top barely any toppings and it was dry because it barely had mayonnaise on it the lady that fixed it hat a tattoo on her face I will go to ward Street subway next time it look like she just threw the sub together really fast didn't even have enough cheese to cover the entire sub it was a waste of money
Atmosphere: 1
Food: 1
Service: 1
Was a delicious
Atmosphere: 5
Food: 5
Service: 5
walk in the store and waited 6mins before the employee came around the counter to help..poor service...just me in the store
Atmosphere: 5
Food: 5
Service: 1
Awful service. Nasty store on the inside. Bread was stale. Cheese was powder like. Meat tasted old so ended up just throwing it away. Staff is extremely rude and could care less if they wait on anyone. Oh and threw bag of chips at me that I wanted be a they had to retrieve them from behind the counter.Stay away from this location. I don’t know you owns it but they need to take control and get their standards back up.
The person working didn't greet us.The food was dry, and the tuna was not good. It was just icky. Not worth my money for dry food and dry veggies..
Atmosphere: 1
Food: 1
Service: 1
Ordered my food online! Apparently counting to six is impossible, only received four cookies when I paid for six. My meatball marinara sandwich was extremely cold and the sauce was overflowing out the end of my bread. Needless to say it was made very poorly with excessive amount of items on it. It was quite the mess to eat. My spouse's sub was drowning in sweet onion sauce. Overall a very poor experience and will never return. I guess people think they deserve to be paid for doing below average service.Do better, you are nothing without customers!!!
Did an online order and needed to let them know that I did not need something placed on a sandwich bc it didn’t give the option online and called for 10 minutes straight and couldn’t get anyone to the phone!
Ordered my food online! Apparently counting to six is impossible, only received four cookies when I paid for six. My meatball marinara sandwich was extremely cold and the sauce was overflowing out the end of my bread. Needless to say it was made very poorly with excessive amount of items on it. It was quite the mess to eat. My spouse's sub was drowning in sweet onion sauce. Overall a very poor experience and will never return. I guess people think they deserve to be paid for doing below average service.Do better, you are nothing without customers!!!
I love subway but the last couple of times here has been down rite rediculous. Sandwiches were poorly prepared and messy. Either too much of requested sauce or not enough bread was hard and not fresh at all. This particular time 3 footlongs and 3 6" sandwiches were purchased. This time they all weren't just for me?JJ. But only 1 sandwich was fresh and that was bc we had to wait on the bread to get done. Only 1 choice of cookies to choose from. They were out of stock on many items as well. Rediculous.Vegetarian options: They do have options for vegetarians.Dietary restrictions: They do have choices of low calorie etc. Subway gives you details about calories, ingredients,etc on each sandwich offered.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Black Forest Ham
Restaurantji Recommends
I ordered 3 trays for an event a day before as required by the restaurant. I told the person that took the order what time I needed the trays ready. When I went to pick up the trays on the day and time I told the person I would be there, my trays wasn’t available. The staff acted UNPROFESSIONAL. One staff had an attitude, the other staff was laughing about he situation. The staff that took my original order and guaranteed me the order would be ready the night before, dipped out early. Fortunately I figured out an alternative.WORSE CUSTOMER SERVICE I HAVE EVER RECEIVED IN DOUGLAS GEORGIA.My true rating for this Sub Way is -1 for the customer service. Rating it a 1 was too generous.
The sandwich maker didn't take the time to listen to my order made two false starts before getting my order right.
Atmosphere: 3
Food: 4
Service: 3
We've been here a few times and the girls have always been very friendly. Today however we got served by a younger blond girl who had an attitude the whole time. By the end of it we were told I'm just doing my job, you can't add stuff to the new sandwiches and if we didn't like that then we could always try the other subway. Oh...I thought the slogan was make it what you want not get what you get . We weren't even mean just dissapointed ?. Very few times have I experienced service that was that bad.
Milad doesn't work here. Other than that I've never got a bad sub from here.
Quick fast and friendly