Set on the app it was going to be ready by 9:00 p.m. showed up at the store at 9:15 and they hadn't even started making it yet. Because they hadn't put bread into bake yet. Poor customer service and they leave the phone off the hook so you can't talk to the manager. Let this location go out of business they deserve it.
Stephen
Nasty and
Atmosphere: 1
Food: 1
Service: 1
Ryan Gourdine
This is one of my favorite locations. The quality has been consistent the last few months. This location is always clean and the staff seem really personable. I will say I feel really bad for the employees. It’s always so hot there. I don’t know how they manage to continue to work with smiles on their faces. I’ve told my family and friends about how great this location is.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
ryan coates
Friendly staff and clean. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Joshua Drain
Subs always seem better when made in front of you.
Atmosphere: 4
Food: 4
Service: 4
Michael Davis
Worst subway around due to the private owner. The owner that owns this subway & the others around will not except coupons from subway. He doesn't along any kind of coupons that subway sends out. Not gonna pay almost $30 for 2 subways, when I have a buy one get one free
Lady N.
Absolutely disgusting. Store is dirty. Sneeze guards is full of fingerprints and dust. Bathrooms are appalling and obviously not cleaned in a long time judging by the amount of pink & black mold. Tried to be respectful and leave a review with Corporate but it doesn't even recognize this store # or my receipt #.I won't eat here again.
Christine Garza
Think it's ridiculous since these subways come up with there new menu. Order the boss can't get onions or Bella because its not on the menu!Been eating subway long time never been told can have whatever vegetables I'd like exsdtra. Specially paying 15 $ won't order there Specialty sandwiches anymore
Scotty Bryczek
This is one of the cleanest Subway's I have ever been to. On ridge Rd. In Douglasville, Georgia. (Next to BB'S sports bar and grill). Staff was friendly, fast and professional. I love the new subs on the menu. Good job Subway... Keep it up.
I swear on my life, i will never go back to subway.$50.15 for three combos?They double-checked the receipt and I took it to another store and they charged me correctly.They went up on prices and won't take complaints except on line, I guess they don't want to hear about it but they will never get my money again.We had a good run subway.
Atmosphere: 1
Food: 1
Service: 1
Elix Skipper
Aways have great deals and weekly coupons. Love it.
Pivotal Publishing
Terrible Customer Service!!! I would give negative stars on this one. I was standing in line and the line was very long so I decided to order through the app. I was going to purchase 2 footlongs and saw the BOGO deal so I selected that and put my order in but continued to stand in line. When it was my turn, the manager Cynthia would not prepare my order and told me that I had 2 more online orders ahead of me after waiting. I sat down but was a bit frustrated since I had already spent a long time in line already and now I was going to have to wait for 2 more orders. So she began fixing my order. She was throwing the meats on aggressively and it was so much that the customers behind me were not even wanting to place their order yet. I asked her could the other person in the store make it please. She got mad and picked up the sandwich yelling "How am I making it wrong? You have no right to complain". I said I do have a right, I have already paid. I am a customer. I asked her where is the customer service. I did not cuss. I was really frustrated and confused but I had already paid my money through the app. Then Brandon walks up to make my sandwiches and he began badgering me saying "I don't like how you talked to my manager, I am defending my manager!" I wasn't yelling, I did not cuss. I simply asked her not to make my sandwich in that way because she was throwing it together, just annoyed by me. I could tell she was annoyed so I simply asked can someone else make it. He made it but I just do not understand the lack of customer service and the level of frustrated they both were with me when all I wanted to do was get my food. I thought me ordering on the app would be more convenient. I was standing in line so long that I had time to customize the order and pay. The only reason I continued to stand in line, is because it is a custom sandwich place and I wanted to make sure they toasted the subs twice because I like mine that way. I thought the whole place lacked professionalism and I was treated really wrongly to have waited so long and be a paying customer. I eventually stopped talking and allowed Brandon to make it as I watched because that is the point of Subway, to make sure that the customized items were there. Since I was already in front of them, I figured it would be no problem but apparently it was a huge problem. I left very upset and confused as to why they needed to fix my sandwich wrong, yell at me, then act as if I was in the wrong. Again, I did not cuss at them, I did not get belligerent as they did, and I had no problem requesting that someone else make my sandwich. I feel it was all unprofessional as well as unnecessary. It reflects poorly on that location and Subway as a brand. Customer service should be first and certainly no custom should be yelled at. Especially since I never yelled at them. I would like the cameras to be checked as well because the way the manager Cynthia made my sandwich is why I asked could someone else make it. It was not quality. As a customer I have a right to quality. I have a right to customer service.
Pam S.
This subway was rude and refused to allow you to customize your sandwich. It was stated by manager that it was against company policy to add anything to the sandwich. I would advise not to go there!!
Angie Lambert
The updated menu is great. New sandwiches are always good to have. The young lady that waited on us was friendly but seemed a bit overwhelmed. I asked if she was by herself and she said no ma'am. Two more people were in line behind us waiting before another worker finally came out to help. Store was clean and fresh bread was baking. Nice place.
Enjoyed itParking: Great
Atmosphere: 5
Food: 5
Service: 5
Set on the app it was going to be ready by 9:00 p.m. showed up at the store at 9:15 and they hadn't even started making it yet. Because they hadn't put bread into bake yet. Poor customer service and they leave the phone off the hook so you can't talk to the manager. Let this location go out of business they deserve it.
Nasty and
Atmosphere: 1
Food: 1
Service: 1
This is one of my favorite locations. The quality has been consistent the last few months. This location is always clean and the staff seem really personable. I will say I feel really bad for the employees. It’s always so hot there. I don’t know how they manage to continue to work with smiles on their faces. I’ve told my family and friends about how great this location is.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
Friendly staff and clean. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Subs always seem better when made in front of you.
Atmosphere: 4
Food: 4
Service: 4
Worst subway around due to the private owner. The owner that owns this subway & the others around will not except coupons from subway. He doesn't along any kind of coupons that subway sends out. Not gonna pay almost $30 for 2 subways, when I have a buy one get one free
Absolutely disgusting. Store is dirty. Sneeze guards is full of fingerprints and dust. Bathrooms are appalling and obviously not cleaned in a long time judging by the amount of pink & black mold. Tried to be respectful and leave a review with Corporate but it doesn't even recognize this store # or my receipt #.I won't eat here again.
Think it's ridiculous since these subways come up with there new menu. Order the boss can't get onions or Bella because its not on the menu!Been eating subway long time never been told can have whatever vegetables I'd like exsdtra. Specially paying 15 $ won't order there Specialty sandwiches anymore
This is one of the cleanest Subway's I have ever been to. On ridge Rd. In Douglasville, Georgia. (Next to BB'S sports bar and grill). Staff was friendly, fast and professional. I love the new subs on the menu. Good job Subway... Keep it up.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I swear on my life, i will never go back to subway.$50.15 for three combos?They double-checked the receipt and I took it to another store and they charged me correctly.They went up on prices and won't take complaints except on line, I guess they don't want to hear about it but they will never get my money again.We had a good run subway.
Atmosphere: 1
Food: 1
Service: 1
Aways have great deals and weekly coupons. Love it.
Terrible Customer Service!!! I would give negative stars on this one. I was standing in line and the line was very long so I decided to order through the app. I was going to purchase 2 footlongs and saw the BOGO deal so I selected that and put my order in but continued to stand in line. When it was my turn, the manager Cynthia would not prepare my order and told me that I had 2 more online orders ahead of me after waiting. I sat down but was a bit frustrated since I had already spent a long time in line already and now I was going to have to wait for 2 more orders. So she began fixing my order. She was throwing the meats on aggressively and it was so much that the customers behind me were not even wanting to place their order yet. I asked her could the other person in the store make it please. She got mad and picked up the sandwich yelling "How am I making it wrong? You have no right to complain". I said I do have a right, I have already paid. I am a customer. I asked her where is the customer service. I did not cuss. I was really frustrated and confused but I had already paid my money through the app. Then Brandon walks up to make my sandwiches and he began badgering me saying "I don't like how you talked to my manager, I am defending my manager!" I wasn't yelling, I did not cuss. I simply asked her not to make my sandwich in that way because she was throwing it together, just annoyed by me. I could tell she was annoyed so I simply asked can someone else make it. He made it but I just do not understand the lack of customer service and the level of frustrated they both were with me when all I wanted to do was get my food. I thought me ordering on the app would be more convenient. I was standing in line so long that I had time to customize the order and pay. The only reason I continued to stand in line, is because it is a custom sandwich place and I wanted to make sure they toasted the subs twice because I like mine that way. I thought the whole place lacked professionalism and I was treated really wrongly to have waited so long and be a paying customer. I eventually stopped talking and allowed Brandon to make it as I watched because that is the point of Subway, to make sure that the customized items were there. Since I was already in front of them, I figured it would be no problem but apparently it was a huge problem. I left very upset and confused as to why they needed to fix my sandwich wrong, yell at me, then act as if I was in the wrong. Again, I did not cuss at them, I did not get belligerent as they did, and I had no problem requesting that someone else make my sandwich. I feel it was all unprofessional as well as unnecessary. It reflects poorly on that location and Subway as a brand. Customer service should be first and certainly no custom should be yelled at. Especially since I never yelled at them. I would like the cameras to be checked as well because the way the manager Cynthia made my sandwich is why I asked could someone else make it. It was not quality. As a customer I have a right to quality. I have a right to customer service.
This subway was rude and refused to allow you to customize your sandwich. It was stated by manager that it was against company policy to add anything to the sandwich. I would advise not to go there!!
The updated menu is great. New sandwiches are always good to have. The young lady that waited on us was friendly but seemed a bit overwhelmed. I asked if she was by herself and she said no ma'am. Two more people were in line behind us waiting before another worker finally came out to help. Store was clean and fresh bread was baking. Nice place.