Sometimes they have good service sometimes not give a 3 cause I get decent service half the time. Soda machine never works right either.
Kyle Johnson
Way understaffed. Took 20 minutes to get two biscuits. Fast food?
Atmosphere: 3
Food: 5
Service: 1
Juanita M
Had to wait for 20+ minutes for them to fry the chicken, but it was fresh and tasted great. Note: I did place a larger than normal order.
Atmosphere: 4
Food: 5
Service: 4
Jose C. Gonzalez
Wait times are ridiculous. 20 minutes at drive thru after I was told to wait.
Manuel Hicks
AWESOME ALL AROUND!!!!????????....COMING FROM HOMESTEAD,FLORIDA....OUR FOOD WAS ABSOLUTELY DELICIOUS,HOT,COOKED PROPERLY....,DIRTY RICE?,BISCUIT ?,FRIED CHICKEN ? AND MY WIFE COUNTRY HAM SANDWICH ?,SEASONED POTATOES ROUNDS?....ALL OF THE FOOD WAS DEFINITELY ON POINT AS WELL AS THE CUSTOMER SERVICE ?????....ADVICE FOR MANAGERS HIRING NEW EMPLOYEES....HIRE PEOPLE WITH DEDICATION AND COMMITMENT,.. ALSO WITH DRIVE TO THE BE THE BEST THEY CAN BE!!!....GREAT WORK ETHICS WILL BE REWARDED IN A BIG WAY LATER....MAYBE WITH THIS COMPANY....MAYBE WITH ANOTHER COMPANY!!!....LAZY PEOPLE NEVER GET THE BIG BUCKS!!!....WORK HARD NO MATTER WHERE YOU WORK BECAUSE SOMEONE IS ALWAYS WATCHING AND ASSESSING WHAT TO DO NEXT WITH THE DIRECTION OF YOUR CAREER!!!!....LAZY PEOPLE NEVER HAVE CAREERS...THEY JUST BOUNCE AROUND JOB TO JOB MOST OF THE TIME TRYING MAKE A FEW BUCKS!!!??????....SPOT OUT THE LAZY ONES AND PUT IN THE WORKING ONES!!!??????....RETIRED BUT DOING SUPER WELL!!!????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Country Ham, Sandwich, Dirty Rice, Seasoned Fries
Peter Martin
How can I say this nicely, I will NEVER EVER EAT AT BOJANGLES AGAIN. I stop in today 3/8/24 around my lunch hour of 3pm and as always it took forever for someone to come to the speaker box. Then after being told to hold on a male mngr came on and ask me for my order. I literally had to repeat it twice to him. Then as I pulled around to pay for my order the skinny cashier with blonde twist in her head ask me to pull up because they were waiting on my chicken tenders. I ask her to please just give me something else and she caught an attitude and closed the window on me and threw her hands up in the air as to say I don't have time for this mess. While in the mean time some other heavy set employee was just walking around on the line eating some sort of Bojangless product like there was no work to be done or customers to attempt to help.. Truthfully it look like she was eating chicken tenders and dipping them in a sauce container. Wrong work ethic there.. The only car ahead of me took 7 minutes so what was her problem. So after she walked away (the cashier) and refused to come back to the window, I finally caught the attention of the male mngr, to come to the window. I explained to him at this point that I simply just wanted a refund no questions ask and gave him my receipt. He tried to say that she has your food ready now but at that point wanted no parts of the food that I had ordered and was spending my hard earned money on and to get an attitude from a cashier that obviously did not appreciate my business. I frequent Bojangless several times during the week during the breakfast hours and sometimes that service is suspect too. So after asking again for a refund the mngr acted as if he didn't know how to do a refund at first as if he was frustrated with my request. I truly believe lack of training is part of the problem at that store and more customer service training as well as people skills training is needed. When you give poor customer service to your customers, I promise you they stop patronizing your business and in the end the community looses out on another business in the neighborhood. Out of all of the Bojangless that I may visit in the area of Gwinnett, to me that store at Duluth Hwy 120 is truly the worse. I truly hope that this does not fall on deaf ears and up management will put forth an honest effort to fix the various problems at that store.
Atmosphere: 1
Food: 1
Service: 1
Ayla Brown
The staff was as good as the food! Wonderful!
Atmosphere: 5
Food: 5
Service: 5
Abraham Covarrubias
Grade A
Atmosphere: 5
Food: 4
Service: 5
T Hendy
The food was good but the fish sandwich wasn't as big as they advertise it.
Atmosphere: 4
Food: 5
Service: 5
Mason Wright
Worst experience I’ve had ever. I sat in curbside for breakfast for almost an hour. Lady at the drive through asked me what did I want her to do. Never would go to this place again.
If you have to choose a fast food restaurant, never choose this one, the night shift manager is very aggressive and rude, he gets upset if you ask about your
Atmosphere: 1
Food: 1
Service: 1
Gladys Cruz
The food wasn't
Food: 3
Service: 4
Jr
Their chicken burger has a little kick to it which I liked and the fries were very well seasoned. The sweet tea was a bit of a let down and the burger could definitely use more toppings.
Atmosphere: 3
Food: 3
Service: 4
GINGER CARUSO
I observed an employee eating behind the counter.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Seasoned Fries, Biscuit Combo
Sharon Smith
I love their food but HATE the way they’re underpaying my son. He’s been there over 5 years and he is not making what other fast food places START their employees. He’s been walking an hour to work FOR YEARS and I recently moved our family closer only for him to still be underpaid. Managers are a joke. There’s no reason why my son has to “wash off chicken that was over seasoned”. He also reported to work and had to deal with cleaning up maggots. ? REALLY?! He won’t leave and I hate this for him. I told him he needs a raise and he’s only gotten “we’re working on it”. Yeah okay. I will continue my quest to get him to leave this ish show!
Sometimes they have good service sometimes not give a 3 cause I get decent service half the time. Soda machine never works right either.
Way understaffed. Took 20 minutes to get two biscuits. Fast food?
Atmosphere: 3
Food: 5
Service: 1
Had to wait for 20+ minutes for them to fry the chicken, but it was fresh and tasted great. Note: I did place a larger than normal order.
Atmosphere: 4
Food: 5
Service: 4
Wait times are ridiculous. 20 minutes at drive thru after I was told to wait.
AWESOME ALL AROUND!!!!????????....COMING FROM HOMESTEAD,FLORIDA....OUR FOOD WAS ABSOLUTELY DELICIOUS,HOT,COOKED PROPERLY....,DIRTY RICE?,BISCUIT ?,FRIED CHICKEN ? AND MY WIFE COUNTRY HAM SANDWICH ?,SEASONED POTATOES ROUNDS?....ALL OF THE FOOD WAS DEFINITELY ON POINT AS WELL AS THE CUSTOMER SERVICE ?????....ADVICE FOR MANAGERS HIRING NEW EMPLOYEES....HIRE PEOPLE WITH DEDICATION AND COMMITMENT,.. ALSO WITH DRIVE TO THE BE THE BEST THEY CAN BE!!!....GREAT WORK ETHICS WILL BE REWARDED IN A BIG WAY LATER....MAYBE WITH THIS COMPANY....MAYBE WITH ANOTHER COMPANY!!!....LAZY PEOPLE NEVER GET THE BIG BUCKS!!!....WORK HARD NO MATTER WHERE YOU WORK BECAUSE SOMEONE IS ALWAYS WATCHING AND ASSESSING WHAT TO DO NEXT WITH THE DIRECTION OF YOUR CAREER!!!!....LAZY PEOPLE NEVER HAVE CAREERS...THEY JUST BOUNCE AROUND JOB TO JOB MOST OF THE TIME TRYING MAKE A FEW BUCKS!!!??????....SPOT OUT THE LAZY ONES AND PUT IN THE WORKING ONES!!!??????....RETIRED BUT DOING SUPER WELL!!!????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Country Ham, Sandwich, Dirty Rice, Seasoned Fries
How can I say this nicely, I will NEVER EVER EAT AT BOJANGLES AGAIN. I stop in today 3/8/24 around my lunch hour of 3pm and as always it took forever for someone to come to the speaker box. Then after being told to hold on a male mngr came on and ask me for my order. I literally had to repeat it twice to him. Then as I pulled around to pay for my order the skinny cashier with blonde twist in her head ask me to pull up because they were waiting on my chicken tenders. I ask her to please just give me something else and she caught an attitude and closed the window on me and threw her hands up in the air as to say I don't have time for this mess. While in the mean time some other heavy set employee was just walking around on the line eating some sort of Bojangless product like there was no work to be done or customers to attempt to help.. Truthfully it look like she was eating chicken tenders and dipping them in a sauce container. Wrong work ethic there.. The only car ahead of me took 7 minutes so what was her problem. So after she walked away (the cashier) and refused to come back to the window, I finally caught the attention of the male mngr, to come to the window. I explained to him at this point that I simply just wanted a refund no questions ask and gave him my receipt. He tried to say that she has your food ready now but at that point wanted no parts of the food that I had ordered and was spending my hard earned money on and to get an attitude from a cashier that obviously did not appreciate my business. I frequent Bojangless several times during the week during the breakfast hours and sometimes that service is suspect too. So after asking again for a refund the mngr acted as if he didn't know how to do a refund at first as if he was frustrated with my request. I truly believe lack of training is part of the problem at that store and more customer service training as well as people skills training is needed. When you give poor customer service to your customers, I promise you they stop patronizing your business and in the end the community looses out on another business in the neighborhood. Out of all of the Bojangless that I may visit in the area of Gwinnett, to me that store at Duluth Hwy 120 is truly the worse. I truly hope that this does not fall on deaf ears and up management will put forth an honest effort to fix the various problems at that store.
Atmosphere: 1
Food: 1
Service: 1
The staff was as good as the food! Wonderful!
Atmosphere: 5
Food: 5
Service: 5
Grade A
Atmosphere: 5
Food: 4
Service: 5
The food was good but the fish sandwich wasn't as big as they advertise it.
Atmosphere: 4
Food: 5
Service: 5
Worst experience I’ve had ever. I sat in curbside for breakfast for almost an hour. Lady at the drive through asked me what did I want her to do. Never would go to this place again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If you have to choose a fast food restaurant, never choose this one, the night shift manager is very aggressive and rude, he gets upset if you ask about your
Atmosphere: 1
Food: 1
Service: 1
The food wasn't
Food: 3
Service: 4
Their chicken burger has a little kick to it which I liked and the fries were very well seasoned. The sweet tea was a bit of a let down and the burger could definitely use more toppings.
Atmosphere: 3
Food: 3
Service: 4
I observed an employee eating behind the counter.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Seasoned Fries, Biscuit Combo
I love their food but HATE the way they’re underpaying my son. He’s been there over 5 years and he is not making what other fast food places START their employees. He’s been walking an hour to work FOR YEARS and I recently moved our family closer only for him to still be underpaid. Managers are a joke. There’s no reason why my son has to “wash off chicken that was over seasoned”. He also reported to work and had to deal with cleaning up maggots. ? REALLY?! He won’t leave and I hate this for him. I told him he needs a raise and he’s only gotten “we’re working on it”. Yeah okay. I will continue my quest to get him to leave this ish show!
Atmosphere: 1
Food: 5
Service: 1