Today was the second time I went to BR to get a hot fudge sundae and they did not have the machine turned on that keeps the hot fudge melted. Which means that the staff is sorry and lazy because it must be a pain to clean up so they act like something is wrong with it. So i left and went to the one on Washington rd and the same thing! They all suck now and should be closed. Employees don’t care and are freaking lazy as hell!
Service: 1
Amy Andrews
Ordered on DoorDash, showed that freezes were available which is typically a soda based drink that they use for sherbets. I have always gotten wild and reckless freezes but most recently had to switch to milkshake style since a lot of BR quit carrying sodas. I was very excited! When the driver arrived to pick up she messaged and said “they don’t offer freezes anymore.” My first thought is they need to control their availability on DD. My second thought was ok, no big deal just make it a milkshake. Which is what I’ve done since most no longer carry sodas. To which they told the driver that they won’t make it a milkshake. I was rather frustrated that they wouldn’t just make it milk based, especially since the cost is the same. So I’m not sure if they just didn’t want to fight scooping the harder flavor or are a younger staff and really don’t care but the problem is it becomes a fight for the driver and customer having to deal with DD customer service because you claim you have something you don’t. Anyway the entire point is update your menus so people aren’t having to open complaints with DD simply to fight for a refund for your mistake.
Food: 1
Chloe Joniec
I love how they separate all of the flavors with nuts from those without. It's wonderful for those with allergies!!
Kietha M. Rush
Delicious ? ? Cookies & Cream with Oreo MEGASTUF waffle cone ???? I’m in love ?
Candy Life
Ice cream is good, kids really love it but I would say 7 out of 10 times they forget napkins. Is it a deal breaker going back not at all but let's be honest.......why would you not give napkins with ice cream. Only reason I gave 2 stars instead of 3 is this last visit we ordered 3 cups of ice cream, we were given no napkins and 2 spoons. Lol I'm just sayin come on pay attention. The person at the window that handed it over wasn't the same person that scooped it.....you have one job. Should I have checked the bag....probably.....just spent 14.00 on ice cream I don't feel like I should have to check. Do your job!
Vartkes serengulian
2 stars for the nice staff and taste, the scoop size got tremendously small. I’ve seen an old photo of my daughter with one scoop of kids chocolate ice cream and the scoop was higher than the cup top rim and now it’s barely visible and For $4. I’ve got 2 scoops for myself for $8 and so regretted the money spent.. goodbye good old days no more drive through ice cream for me.
Chris A.
Placed an order with Baskin Robins after Coldstone Evans f**ked up my online order. Baskin Robins didn't seem to have a problem filling my order. Everything was right, filled on time. Would definitely recommend Baskin Robins over Coldstone any day of the week. Good customer service, friendly staff, attention to detail are important.
Zach Bowers
Great service and good selection
Jay B.
The best part of my meal. I miss the one in Aiken South Carolina. I like the praline ice cream.
They did not have several items that was on their website menu. I ordered a banana split but after 15 minutes I went inside to cancel my order. The worker was finished with the banana split. Instead of telling me it was ready and offering it to me, he threw it in the trash. This is what happens when you have children running the place.
Brenda L. Galeas
Great ice cream sundae ?
Edward Hardee
Got the vanilla fat free ice cream. It was good. Chocolate not as rich.
Edmund Burke
I came in on 7/8/22 to get some ice cream with my son. The other reviewers of this store are 100% spot on in that the kids working behind the counter try to ignore you (even though we were the only ones in the store). I made eye contact with a few who immediately turned away and acted like they had something else to do (which they didn't). As I passed the Dunkin counter I came around to the Baskin counter and looked behind and saw no one there. I turned back to the Dunkin counter and asked if anyone was serving the Baskin counter. Out of the group of cowering workers, one worker, Layla, volunteered to take our order. I paid for the order as she was making my milkshake and after she handed me the cup, I handed her a $5 and said, "This is for stepping up when no one else would." Her demeanor immediately changed and her despondent looking expression was replaced with a beaming smile. While this store richly deserved the low ratings they get, Layla deserves 5-stars.
Miles Morales
They did not have several items that was on their website menu. I ordered a banana split but after 15 minutes I went inside to cancel my order. The worker was finished with the banana split. Instead of telling me it was ready and offering it to me, he threw it in the trash. This is what happens when you have children running the place.
Today was the second time I went to BR to get a hot fudge sundae and they did not have the machine turned on that keeps the hot fudge melted. Which means that the staff is sorry and lazy because it must be a pain to clean up so they act like something is wrong with it. So i left and went to the one on Washington rd and the same thing! They all suck now and should be closed. Employees don’t care and are freaking lazy as hell!
Service: 1
Ordered on DoorDash, showed that freezes were available which is typically a soda based drink that they use for sherbets. I have always gotten wild and reckless freezes but most recently had to switch to milkshake style since a lot of BR quit carrying sodas. I was very excited! When the driver arrived to pick up she messaged and said “they don’t offer freezes anymore.” My first thought is they need to control their availability on DD. My second thought was ok, no big deal just make it a milkshake. Which is what I’ve done since most no longer carry sodas. To which they told the driver that they won’t make it a milkshake. I was rather frustrated that they wouldn’t just make it milk based, especially since the cost is the same. So I’m not sure if they just didn’t want to fight scooping the harder flavor or are a younger staff and really don’t care but the problem is it becomes a fight for the driver and customer having to deal with DD customer service because you claim you have something you don’t. Anyway the entire point is update your menus so people aren’t having to open complaints with DD simply to fight for a refund for your mistake.
Food: 1
I love how they separate all of the flavors with nuts from those without. It's wonderful for those with allergies!!
Delicious ? ? Cookies & Cream with Oreo MEGASTUF waffle cone ???? I’m in love ?
Ice cream is good, kids really love it but I would say 7 out of 10 times they forget napkins. Is it a deal breaker going back not at all but let's be honest.......why would you not give napkins with ice cream. Only reason I gave 2 stars instead of 3 is this last visit we ordered 3 cups of ice cream, we were given no napkins and 2 spoons. Lol I'm just sayin come on pay attention. The person at the window that handed it over wasn't the same person that scooped it.....you have one job. Should I have checked the bag....probably.....just spent 14.00 on ice cream I don't feel like I should have to check. Do your job!
2 stars for the nice staff and taste, the scoop size got tremendously small. I’ve seen an old photo of my daughter with one scoop of kids chocolate ice cream and the scoop was higher than the cup top rim and now it’s barely visible and For $4. I’ve got 2 scoops for myself for $8 and so regretted the money spent.. goodbye good old days no more drive through ice cream for me.
Placed an order with Baskin Robins after Coldstone Evans f**ked up my online order. Baskin Robins didn't seem to have a problem filling my order. Everything was right, filled on time. Would definitely recommend Baskin Robins over Coldstone any day of the week. Good customer service, friendly staff, attention to detail are important.
Great service and good selection
The best part of my meal. I miss the one in Aiken South Carolina. I like the praline ice cream.
Great service and drinks
Restaurantji Recommends
They did not have several items that was on their website menu. I ordered a banana split but after 15 minutes I went inside to cancel my order. The worker was finished with the banana split. Instead of telling me it was ready and offering it to me, he threw it in the trash. This is what happens when you have children running the place.
Great ice cream sundae ?
Got the vanilla fat free ice cream. It was good. Chocolate not as rich.
I came in on 7/8/22 to get some ice cream with my son. The other reviewers of this store are 100% spot on in that the kids working behind the counter try to ignore you (even though we were the only ones in the store). I made eye contact with a few who immediately turned away and acted like they had something else to do (which they didn't). As I passed the Dunkin counter I came around to the Baskin counter and looked behind and saw no one there. I turned back to the Dunkin counter and asked if anyone was serving the Baskin counter. Out of the group of cowering workers, one worker, Layla, volunteered to take our order. I paid for the order as she was making my milkshake and after she handed me the cup, I handed her a $5 and said, "This is for stepping up when no one else would." Her demeanor immediately changed and her despondent looking expression was replaced with a beaming smile. While this store richly deserved the low ratings they get, Layla deserves 5-stars.
They did not have several items that was on their website menu. I ordered a banana split but after 15 minutes I went inside to cancel my order. The worker was finished with the banana split. Instead of telling me it was ready and offering it to me, he threw it in the trash. This is what happens when you have children running the place.