I really like the place and I think it really is a gem inside of Franklin.
Atmosphere: 5
Service: 5
Shari Jackson
Courteous staff and great service.
Atmosphere: 5
Food: 4
Service: 5
Mariah Vu
Get all of the way home to find the main part of my meal (Baconator) is not in the bag. I ordered more food and the bag was full so I didn’t think I would have to double check. I couldn’t go back and get it since my food would have been cold. Please double check that everything that someone purchased is in the bag - had to make something else when I got home (defeats the purpose of fast food).
Food: 1
Service: 2
Selena
Speed of service and ease of getting food was fine. Placed the order about 5 min before going to get it, went through the drive thru and it was ready when I got there. No one in line. I gave a bad rating because the employees were so rude. One on the speaker box was ok but the lady at the window just said “hi.” in an aggressive tone before basically shoving the food in my face, then proceeded to slam the window shut and not even say anything else like have a good day. I ordered nuggets with ranch and a chocolate frosty which I got as a bday freebie. The nuggets were good but the frosty was literally 3/4 full… see in pic. Will not be coming back here for sure unless they change their management and staff.
Atmosphere: 1
Food: 4
Service: 2
Pamela Brazwell
Laughed at through the speaker. Shorted 33 dollars. Their correction was to give me a 20. I'm still short 13 bucks. Need a new management team before all ypur business stops coming by.
Atmosphere: 1
Food: 4
Service: 1
Brian Kim
Clean and not busy store.
Atmosphere: 5
Food: 5
Service: 5
Des Lou
Told them I wanted my food fresh and was OK with waiting,the food taste like they just re-dropped the old food and told me it was
Atmosphere: 1
Food: 1
Service: 1
John Harvey
Small sandwich that cost 4 dollars. What a rip-off.
Tasha Milan
Please avoid this trash Wendy's. Just tired to walk inside and order and have my daughter use the bathroom as well. There was a customer inside but the door was locked!!? It's 428 and it's open, why are the doors locked?! Couldn't even order and I just left. I can see multiple employees inside not one came to the door. This location is horrible
Atmosphere: 1
Food: 1
Service: 1
Corinne Lowe
Food is always good quality.. went inside for separate pickup orders and I was just started at by everyone and when I asked about my orders they just pointed in a direction. Hardly spoke a word to
Waited 10 mins to order. Saw the person making food not using gloves. Young girl asked me with an attitude “what you want” she seemed to be in a hurry to go somewhere. Other workers came walking in not acknowledging me as I stood there. Worst customer service I will never come to this Wendy’s
Atmosphere: 1
Food: 1
Service: 1
Rob McQueary
Very disappointed that the app could not capture my live experience.
Atmosphere: 1
Food: 4
Service: 1
Makisha Brown
Food was cold not fresh at all! Know I see why Nobody go to that location jus
Atmosphere: 3
Food: 1
Service: 1
Alisha Lyn
Great location and friendly employees. ?
Atmosphere: 5
Food: 5
Service: 5
Samantha Conway
Service was just okay. We were helped and didn't have to wait, but the person helping us was also preparing food so clearly multitasking. We ordered wraps, which were poorly put together. And fries were not fresh at all. Drink machine was difficult to use. Needs cleaning or calibration.
I really like the place and I think it really is a gem inside of Franklin.
Atmosphere: 5
Service: 5
Courteous staff and great service.
Atmosphere: 5
Food: 4
Service: 5
Get all of the way home to find the main part of my meal (Baconator) is not in the bag. I ordered more food and the bag was full so I didn’t think I would have to double check. I couldn’t go back and get it since my food would have been cold. Please double check that everything that someone purchased is in the bag - had to make something else when I got home (defeats the purpose of fast food).
Food: 1
Service: 2
Speed of service and ease of getting food was fine. Placed the order about 5 min before going to get it, went through the drive thru and it was ready when I got there. No one in line. I gave a bad rating because the employees were so rude. One on the speaker box was ok but the lady at the window just said “hi.” in an aggressive tone before basically shoving the food in my face, then proceeded to slam the window shut and not even say anything else like have a good day. I ordered nuggets with ranch and a chocolate frosty which I got as a bday freebie. The nuggets were good but the frosty was literally 3/4 full… see in pic. Will not be coming back here for sure unless they change their management and staff.
Atmosphere: 1
Food: 4
Service: 2
Laughed at through the speaker. Shorted 33 dollars. Their correction was to give me a 20. I'm still short 13 bucks. Need a new management team before all ypur business stops coming by.
Atmosphere: 1
Food: 4
Service: 1
Clean and not busy store.
Atmosphere: 5
Food: 5
Service: 5
Told them I wanted my food fresh and was OK with waiting,the food taste like they just re-dropped the old food and told me it was
Atmosphere: 1
Food: 1
Service: 1
Small sandwich that cost 4 dollars. What a rip-off.
Please avoid this trash Wendy's. Just tired to walk inside and order and have my daughter use the bathroom as well. There was a customer inside but the door was locked!!? It's 428 and it's open, why are the doors locked?! Couldn't even order and I just left. I can see multiple employees inside not one came to the door. This location is horrible
Atmosphere: 1
Food: 1
Service: 1
Food is always good quality.. went inside for separate pickup orders and I was just started at by everyone and when I asked about my orders they just pointed in a direction. Hardly spoke a word to
Service: 1
Restaurantji Recommends
Waited 10 mins to order. Saw the person making food not using gloves. Young girl asked me with an attitude “what you want” she seemed to be in a hurry to go somewhere. Other workers came walking in not acknowledging me as I stood there. Worst customer service I will never come to this Wendy’s
Atmosphere: 1
Food: 1
Service: 1
Very disappointed that the app could not capture my live experience.
Atmosphere: 1
Food: 4
Service: 1
Food was cold not fresh at all! Know I see why Nobody go to that location jus
Atmosphere: 3
Food: 1
Service: 1
Great location and friendly employees. ?
Atmosphere: 5
Food: 5
Service: 5
Service was just okay. We were helped and didn't have to wait, but the person helping us was also preparing food so clearly multitasking. We ordered wraps, which were poorly put together. And fries were not fresh at all. Drink machine was difficult to use. Needs cleaning or calibration.
Atmosphere: 3
Food: 3
Service: 4