The two managers especially the first that handled my refund of a paid for to go order not received were excellent thank you both after 2 mths of waiting I was handled inside with exceptional customer care and service!
Sharon Griess
Visiting from out of town, I looked forward to eating at the I-Hop in Hampton; however, the wait to be greeted was unacceptable. When we arrived three groups were waiting with no hostess in sight. We asked other people waiting if a hostess or waitress had greeted them and they said "No". This is a very negative sign for a dining-out experience. We waited a few more minutes and more people came. I saw a family sitting on a bench and asked if they had been helped. The mom said her name was put on a waiting list although the majority of the tables were empty. We concluded that our experience would not improve so we left and went to the Breakfast Bar in Fayetteville where we had excellent service and food. As we were leaving three other groups left also. This experience was very disappointing!
Service: 1
Susie Gray
My Mom and I went yesterday. The food was really good. Our server was fantastic. Thanks
Atmosphere: 4
Food: 5
Service: 5
Roleplay Bee
Came twice staff is always nice and the service came in a timely manner and we really appreciated their patience with our table. Manger even came to check on us and was super kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
robin burney
This has got to be the worse iHop in America. The wait time is horrendous for a place that's always empty. The food is subpar when they do get your order correct. I was told 15 minutes but had to wait 45 minutes for an online order of just pancakes and eggs which is ridiculous. No one is ever at the front counter and the staff is unapologetic about stealing your time.
Atmosphere: 1
Food: 2
Service: 1
TONY ROBINSON
Was 1st going to just do a take out but....talking with the kids they were more wanting to sit and dine in for breakfast. Before we embark on our day. The crew was outstanding
Ordered through door dash and it was delicious. Just a little too grease on omelette.
Atmosphere: 4
Food: 4
Service: 4
Chris Goodrich
Jayden, our server, was great -- very personable. Made up for, most, the 40-minute wait for food: he explained there was a huge delivery order (we were there on a Sunday, around 11am).
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Hash Browns
Mesha W.
Takes at least 45 minutes to get food! There are only 6 people here eating, why does it take so long????????? GO TO THE FAYETTEVILLE location! You've been warned!
Atmosphere: 4
Food: 5
Service: 1
Adam Wiesehuegel
IHOP good food, I eat breakfast burrito very quick because very good, new hire was doing a great job too, shout-out to that guy for being coolParking: pretty standard parking, guaranteed to find a spot close byKid-friendliness: it's an IHOP need I say more, best place to take your kids and just not worry about cooking for the day
If you want to wait over an hour just for them to still get your order wrong then this is the perfect place for you.
Hannah Cisneros
If I could leave no stars I would . Come in tonight . No customers. Dirty tables . AND PEOPLE YELLING AT EACH OTHER IN THE BACK . Worst place I have ever
Atmosphere: 1
Food: 1
Service: 1
Bloggs Alot
I placed a to go order and called the local number which directed me to a call center. I wanted turkey instead of pork so they said that I had to call the store (which I thought I was doing already). I spoke to someone on the phone who took my order (I later found out that her name was Diane). She said that she couldn't take my card over the phone, which was fine because my sister was picking both of our orders up. I gave her my card. When she arrived, they said that it was not ready but hers was and that there were orders ahead of mine. She asked for an ETA which there was not.She brought the food back and I said I'll go get the other order. We live 10 minutes away. When she came I called the local number again which directed me to the call center. They could not find my order and I asked to be connected with the store. The store said that it was ready even though my sister just left ten minutes ago and they said it was not and there were orders ahead as well. She would have waited.I got to the store and it was indeed crowded, which was understandable on a Sunday and I asked for my order. They asked for payment. I said my sister just left ten minutes ago or so and she paid with my card. They said it had on the receipt and they showed me "NP". I reiterated that it was paid but realized my receipt was still right outside in my car. I got the receipt and showed them the charge plus my sister left a tip. I told them to look at the receipt and everyone there were about 3 people at the front at that point kept saying I didn't pay. I even logged into my Navy Federal app and showed them the pending charge for 40 something for my family meal.I asked for a manger at that point, and they called Diane. She came up and said you didn't pay. I showed her the receipt and the pending charge on my bank account. She didn't want to look and just kept saying I need to pay and then she said I'm the one you spoke to on the phone didn't I tell you that you couldn't pay over the phone. I said I know and I'm showing you the receipt from just minutes ago when my sister PHYSICALLY came in and paid with my card. She started saying ma'am ma'am calm down I am trying to help you and figure out what's going on. I said I am calm (I was annoyed and raised my voice slightly because she wasn't looking at the black and white evidence that was being presented but I did not yell and I was not being belligerent as she was implying).At this point the whole restaurant was looking at the spectacle. I was completely embarrassed! She then proceeded to say I'm not just going to let food walk out of here, which added to the embarrassment because now you're saying that I'm trying to steal food! I said but my sister JUST PAID I'm showing you the receipt and pending charge on my card! I told her that I didn't like the implication. She said ma'am I told you that you can't pay with a card over the phone. I don't understand what the disconnect was or why this lady was so unprofessional, ignorant, and just unintelligent.Now on to the food. The meat was fine but there was no cheese on the eggs and I asked for them to be well done they were runny. 4 pancakes were normal size and 4 were super small. In the bag there were no napkins, forks, syrup, butter, nothing but the food.Do better, I work too hard to earn my money to be belittled by a rude employee and to be accused of stealing is unexcusable!
Atmosphere: 1
Food: 1
Service: 1
wt martin
Top notch service and good food.
Atmosphere: 5
Food: 5
Service: 5
Levy Menjivar-Sanchez
We come to this IHOP due to the proximity of our home. We will not be making this mistake again. The service is very slow, food is subpar and low quality. Staff is unaware of customers needs, unable to follow simple request for the small things, we don’t ask for much. Last visit was very as far as food preparation was concerned. This place needs better cooks or someone who can handle more than two orders at once.
The two managers especially the first that handled my refund of a paid for to go order not received were excellent thank you both after 2 mths of waiting I was handled inside with exceptional customer care and service!
Visiting from out of town, I looked forward to eating at the I-Hop in Hampton; however, the wait to be greeted was unacceptable. When we arrived three groups were waiting with no hostess in sight. We asked other people waiting if a hostess or waitress had greeted them and they said "No". This is a very negative sign for a dining-out experience. We waited a few more minutes and more people came. I saw a family sitting on a bench and asked if they had been helped. The mom said her name was put on a waiting list although the majority of the tables were empty. We concluded that our experience would not improve so we left and went to the Breakfast Bar in Fayetteville where we had excellent service and food. As we were leaving three other groups left also. This experience was very disappointing!
Service: 1
My Mom and I went yesterday. The food was really good. Our server was fantastic. Thanks
Atmosphere: 4
Food: 5
Service: 5
Came twice staff is always nice and the service came in a timely manner and we really appreciated their patience with our table. Manger even came to check on us and was super kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
This has got to be the worse iHop in America. The wait time is horrendous for a place that's always empty. The food is subpar when they do get your order correct. I was told 15 minutes but had to wait 45 minutes for an online order of just pancakes and eggs which is ridiculous. No one is ever at the front counter and the staff is unapologetic about stealing your time.
Atmosphere: 1
Food: 2
Service: 1
Was 1st going to just do a take out but....talking with the kids they were more wanting to sit and dine in for breakfast. Before we embark on our day. The crew was outstanding
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancake, Hash Browns, Scrambled Eggs
Ordered through door dash and it was delicious. Just a little too grease on omelette.
Atmosphere: 4
Food: 4
Service: 4
Jayden, our server, was great -- very personable. Made up for, most, the 40-minute wait for food: he explained there was a huge delivery order (we were there on a Sunday, around 11am).
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Hash Browns
Takes at least 45 minutes to get food! There are only 6 people here eating, why does it take so long????????? GO TO THE FAYETTEVILLE location! You've been warned!
Atmosphere: 4
Food: 5
Service: 1
IHOP good food, I eat breakfast burrito very quick because very good, new hire was doing a great job too, shout-out to that guy for being coolParking: pretty standard parking, guaranteed to find a spot close byKid-friendliness: it's an IHOP need I say more, best place to take your kids and just not worry about cooking for the day
Restaurantji Recommends
If you want to wait over an hour just for them to still get your order wrong then this is the perfect place for you.
If I could leave no stars I would . Come in tonight . No customers. Dirty tables . AND PEOPLE YELLING AT EACH OTHER IN THE BACK . Worst place I have ever
Atmosphere: 1
Food: 1
Service: 1
I placed a to go order and called the local number which directed me to a call center. I wanted turkey instead of pork so they said that I had to call the store (which I thought I was doing already). I spoke to someone on the phone who took my order (I later found out that her name was Diane). She said that she couldn't take my card over the phone, which was fine because my sister was picking both of our orders up. I gave her my card. When she arrived, they said that it was not ready but hers was and that there were orders ahead of mine. She asked for an ETA which there was not.She brought the food back and I said I'll go get the other order. We live 10 minutes away. When she came I called the local number again which directed me to the call center. They could not find my order and I asked to be connected with the store. The store said that it was ready even though my sister just left ten minutes ago and they said it was not and there were orders ahead as well. She would have waited.I got to the store and it was indeed crowded, which was understandable on a Sunday and I asked for my order. They asked for payment. I said my sister just left ten minutes ago or so and she paid with my card. They said it had on the receipt and they showed me "NP". I reiterated that it was paid but realized my receipt was still right outside in my car. I got the receipt and showed them the charge plus my sister left a tip. I told them to look at the receipt and everyone there were about 3 people at the front at that point kept saying I didn't pay. I even logged into my Navy Federal app and showed them the pending charge for 40 something for my family meal.I asked for a manger at that point, and they called Diane. She came up and said you didn't pay. I showed her the receipt and the pending charge on my bank account. She didn't want to look and just kept saying I need to pay and then she said I'm the one you spoke to on the phone didn't I tell you that you couldn't pay over the phone. I said I know and I'm showing you the receipt from just minutes ago when my sister PHYSICALLY came in and paid with my card. She started saying ma'am ma'am calm down I am trying to help you and figure out what's going on. I said I am calm (I was annoyed and raised my voice slightly because she wasn't looking at the black and white evidence that was being presented but I did not yell and I was not being belligerent as she was implying).At this point the whole restaurant was looking at the spectacle. I was completely embarrassed! She then proceeded to say I'm not just going to let food walk out of here, which added to the embarrassment because now you're saying that I'm trying to steal food! I said but my sister JUST PAID I'm showing you the receipt and pending charge on my card! I told her that I didn't like the implication. She said ma'am I told you that you can't pay with a card over the phone. I don't understand what the disconnect was or why this lady was so unprofessional, ignorant, and just unintelligent.Now on to the food. The meat was fine but there was no cheese on the eggs and I asked for them to be well done they were runny. 4 pancakes were normal size and 4 were super small. In the bag there were no napkins, forks, syrup, butter, nothing but the food.Do better, I work too hard to earn my money to be belittled by a rude employee and to be accused of stealing is unexcusable!
Atmosphere: 1
Food: 1
Service: 1
Top notch service and good food.
Atmosphere: 5
Food: 5
Service: 5
We come to this IHOP due to the proximity of our home. We will not be making this mistake again. The service is very slow, food is subpar and low quality. Staff is unaware of customers needs, unable to follow simple request for the small things, we don’t ask for much. Last visit was very as far as food preparation was concerned. This place needs better cooks or someone who can handle more than two orders at once.
Atmosphere: 1
Food: 1
Service: 1