I come here all the time and literally get the exact same thing. Today the experience was not great and nothing was done to remedy the situation. The teen workers apparently don't have the customer service skill to resolve a simple situation. Oh, I was told policy changed as of today. I asked for a refund and left. They need to look up my cards and see how much I spend there. I am heading to Powder Springs to get ice-cream since my business is not appreciated here.
Service: 1
Jenae Jordan
Most amazing flavors and selection, however, very small and always busy.
Atmosphere: 1
Food: 5
Service: 5
Jonathan Nelson
I just had the best experience Coldstone Hiram. Keith hooked me up and my ice cream was amazing!
Atmosphere: 5
Food: 5
Service: 5
Susan Shay
We had a LOT of questions as it was our first visit to Coldstone and the young man behind the counter was very patient and helpful with ALL of them! Store was clean; signage looked great. We will be back. We came on a weekday after school.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Boyd
I typically love this place but this last visit. I ordered online and they didn’t have the original flavor I wanted and then they didn’t have partial of the second one I chose. They didn’t offer anything for the inconvenience. I ended up using my $5 off on something I didn’t even want. No refund or credit towards my account. Just disappointing with the customer service.
Agenttx
Super friendly staff. Went above and beyond. Served us 2 minutes before closing with a smile. 10/10
Atmosphere: 5
Food: 5
Service: 5
Ashlie Nicholson
I'm a part of the book club, and I heard great reviews on this place! Walked in the store and immediately felt welcomed, the girl I think her name started with a T was so kind a patient with me. I would definitely recommend coming to the place!!
Atmosphere: 5
Food: 5
Service: 5
abbie powell
i love it there!! i just left and i love the ice cream, the place is so fun to be in and it was all smiles! def recommending to my book club!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Christina Powell
I just left and the experience was wonderful! I was celebrating my birthday with friends and I didn’t know what to get but this cute younger girl helped me choose! And I can say it was delicious!!! I got her name but can’t seem to remember it something with a t ! She was wonderful I will definitely go back it’s one of my new favorite spots ! Recommending to all my friends and family!Kid-friendliness: Such beautiful and sweet young women
Atmosphere: 5
Food: 5
Service: 5
Serita Parramore
If I could rate this place a ZERO I would! This girl claimed to be a night lead was extremely disrespectful and I will never go back to this freaking place again! She seems very hesitant when waiting on people of color and throws the ice cream together. What happened to the experience???? She even scraped most of my ice cream off the cup and threw away ..Are you serious??? When I asked “why did you remove most of my ice cream?”? she replied “So the lid could fit “… Lady you didn’t even asked if I would like a lid!!! You just did what ever you want to! being a little disrespectful employee… she even smirk ? and scrape the little that was remaining on the stone and threw it in the cup and said “here you go “… I immediately walked away and said no thank you… I have never had this experience before with any of the employees; only this misfit! I’m the paying customer and she is doing this place a DISSERVICE! She is horrible!!!!
Omg I love coming here and seeing Hailey she’s great at her job and helping people who don’t know which to pick! Also great at suggesting toppings!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Taylor Turner
i went in today with a couple of friends, the service was great, and everyone was in a good mood, i will for sure be returning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Dee
Today was my first visit to this location as I was passing through town. I must admit when I came in I have a very how do you say? BRIGHT and OUTSPOKEN personality! Lol I came in contact with a Ms. Montana that works here and even though she’s a little reserved it seem she dealt with me in a very professional and courteous way! I even made her laugh a few times! She doesn’t realize that just being kind to me and answering my questions with no irritability in her tone? Really made my day! YOU ROCK MONTANA!! Now go and rule the world! Lol
Megan Clinner
I came in on a Saturday night, 1 hr before closing to a nearly empty store. As I gave my order to Hailey, a huge crowd walked in.She was so sweet and helpful. Even as this huge group walked in behind me an hour before closing after a busy day she greeted them with a smile and a hello and a cheerful attitude. That's hard to do at the end of a busy day specialty when you are already halfway to having the place clean. She was just remarkable.
Marti S
rude employees, not handicap friendly on the blimpie side or the cold stone side of the business. . A lot of high schoolers that cannot follow simple instructions on add-in for ice cream.. They seem competent as long as you stay on the normal menu board...
I come here all the time and literally get the exact same thing. Today the experience was not great and nothing was done to remedy the situation. The teen workers apparently don't have the customer service skill to resolve a simple situation. Oh, I was told policy changed as of today. I asked for a refund and left. They need to look up my cards and see how much I spend there. I am heading to Powder Springs to get ice-cream since my business is not appreciated here.
Service: 1
Most amazing flavors and selection, however, very small and always busy.
Atmosphere: 1
Food: 5
Service: 5
I just had the best experience Coldstone Hiram. Keith hooked me up and my ice cream was amazing!
Atmosphere: 5
Food: 5
Service: 5
We had a LOT of questions as it was our first visit to Coldstone and the young man behind the counter was very patient and helpful with ALL of them! Store was clean; signage looked great. We will be back. We came on a weekday after school.
Atmosphere: 5
Food: 5
Service: 5
I typically love this place but this last visit. I ordered online and they didn’t have the original flavor I wanted and then they didn’t have partial of the second one I chose. They didn’t offer anything for the inconvenience. I ended up using my $5 off on something I didn’t even want. No refund or credit towards my account. Just disappointing with the customer service.
Super friendly staff. Went above and beyond. Served us 2 minutes before closing with a smile. 10/10
Atmosphere: 5
Food: 5
Service: 5
I'm a part of the book club, and I heard great reviews on this place! Walked in the store and immediately felt welcomed, the girl I think her name started with a T was so kind a patient with me. I would definitely recommend coming to the place!!
Atmosphere: 5
Food: 5
Service: 5
i love it there!! i just left and i love the ice cream, the place is so fun to be in and it was all smiles! def recommending to my book club!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
I just left and the experience was wonderful! I was celebrating my birthday with friends and I didn’t know what to get but this cute younger girl helped me choose! And I can say it was delicious!!! I got her name but can’t seem to remember it something with a t ! She was wonderful I will definitely go back it’s one of my new favorite spots ! Recommending to all my friends and family!Kid-friendliness: Such beautiful and sweet young women
Atmosphere: 5
Food: 5
Service: 5
If I could rate this place a ZERO I would! This girl claimed to be a night lead was extremely disrespectful and I will never go back to this freaking place again! She seems very hesitant when waiting on people of color and throws the ice cream together. What happened to the experience???? She even scraped most of my ice cream off the cup and threw away ..Are you serious??? When I asked “why did you remove most of my ice cream?”? she replied “So the lid could fit “… Lady you didn’t even asked if I would like a lid!!! You just did what ever you want to! being a little disrespectful employee… she even smirk ? and scrape the little that was remaining on the stone and threw it in the cup and said “here you go “… I immediately walked away and said no thank you… I have never had this experience before with any of the employees; only this misfit! I’m the paying customer and she is doing this place a DISSERVICE! She is horrible!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Omg I love coming here and seeing Hailey she’s great at her job and helping people who don’t know which to pick! Also great at suggesting toppings!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
i went in today with a couple of friends, the service was great, and everyone was in a good mood, i will for sure be returning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Today was my first visit to this location as I was passing through town. I must admit when I came in I have a very how do you say? BRIGHT and OUTSPOKEN personality! Lol I came in contact with a Ms. Montana that works here and even though she’s a little reserved it seem she dealt with me in a very professional and courteous way! I even made her laugh a few times! She doesn’t realize that just being kind to me and answering my questions with no irritability in her tone? Really made my day! YOU ROCK MONTANA!! Now go and rule the world! Lol
I came in on a Saturday night, 1 hr before closing to a nearly empty store. As I gave my order to Hailey, a huge crowd walked in.She was so sweet and helpful. Even as this huge group walked in behind me an hour before closing after a busy day she greeted them with a smile and a hello and a cheerful attitude. That's hard to do at the end of a busy day specialty when you are already halfway to having the place clean. She was just remarkable.
rude employees, not handicap friendly on the blimpie side or the cold stone side of the business. . A lot of high schoolers that cannot follow simple instructions on add-in for ice cream.. They seem competent as long as you stay on the normal menu board...