I came around 4:30 on 3/19/2024So whoever was on that shift at that time were completely rude and acting as if I’m bothering them.I told the lady that I wanted chicken sandwich and she said they didn’t have it so I asked about the spicy chicken sandwich and a man answered this time and told me “we don’t have spicy chicken this ain’t Popeyes” I’m not stupid! I asked about the spicy chicken sandwich! Then he said they don’t have it right now either.So then I told him to just give me a 5 pc tender with fries and before I could finish the lady gets back on being aggressive talking about some “maam I don’t even know what you’re ordering” so I slowed it down for her then she cuts me off and says with an attitude as if I’m suppose to know they are out of everything “we don’t got fries what else you want” So I just left. I figured it was no point asking for the manager they probably condone the behavior. I’m just angry because my 4 year old was in the car and was hungry and I didn’t get to feed my child. Sick of dealing with customer service like this. Folks acting like they don’t want their job it’s ridiculous!!!!
Service: 1
Orville Richards
They stopped selling everything I went there for wow
Atmosphere: 3
Food: 2
Service: 5
Lisa Waller
I ordered on with a pick up at 2:00, when I get there about 2:08 I waited in line for about 5 mins. I said, "Is anyone working the lobby he advised me to place an order at the kiosk. I advised him that I placed my order on line...I just ordered a bucket of chicken. After waiting on the drive thru, he finally gave with my chicken. He did give me a couple of biscuits for my time. Still slow service.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Fried Chicken
Helen Goode
I never went to a restaurant where I was greeted by the staff cursing at each other. The food was okay but not the quality that the company advertises. I've always been a big fan of KFC but after this visit that's about to change.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cole Slaw
Jason Johnson
Slow, horrible experience, dirty dining room, Ratchet experience for a simple order... took atleast 15 minutes & definitely not fresh
Atmosphere: 1
Food: 1
Service: 1
Sonya Richardson
I’ve ordered the $20 bucket deal. The chicken was supposed to be crispy and it wasn’t crispy as it usually is from other locations. The chicken has no flavor whatsoever and tastes like it’s overcooked . It also tastes like wood . The customer service sucks. As soon as you walk in if one person is at the counter you’ll be asked to use the kiosk. I had a problem with that because I can’t edit on there that I didn’t want any thigh’s. Even though I stood at the counter to mention that I didn’t want any thighs. The two ladies that was working never asked can I help you or nothing. Only to give me my food with the thighs that I politely asked to replace with something else besides the thighs. Of course there was an attitude. I wouldn’t advise anyone to eat at this dump.
Atmosphere: 5
Food: 1
Service: 1
Regina Jester
They are on point here , you guys need to sale liver's like Fayetteville , back in the day y'all
Atmosphere: 5
Food: 5
Service: 5
B Sanders
KFC used to be the best fried chicken now the food is so bad.
Robin Hossain
Chicken was done
Atmosphere: 4
Food: 4
Service: 4
Kelly Goodwin
No matter how many times they change staff and management here it’s always the worst experience ever!!! Service from the managers are horrible!!! No eye contact from management or staff when paying through drive thru!!!! Rude!!!! I guess some things never change and you hate to blame everything on location but it is what it is!!!! Believe the reviews!!!! Gone for good & will never be back!!! Word of mouth travels fast!!!
I wouldn't recommend this place to anyone, why even leave reviews because they don't matter. This place Pocket all cash and don't give receipts. They don't give you a cup for water. They asks you to pay $3.01 for it. These people are not there to work. Just shuck and jive, stink and eat. Never againParking: I'm surprised I wasn't being charged for parking
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Angeline Williams
Second time in 2 months I've purchased food from this store and the chicken seemed to be re-cooked. It was dark and burnt and when you pull the skin off you can see that the chicken was old. Oh and there was a ling strand of hair on the food. They didn't have honey again. They have a kiosk which you order from which of you need help no one is available. So i got in my car and went through the drive through. and the person at the window was rude. absolutely rude. When I said this chicken is burnt I don't want it I was told the chicken was just cooked a few minutes ago and the person who can do the refunds is not here now if you want to refund is not here you need to come back later. All the chicken looked like this and some worse. I will never go back there.
Atmosphere: 1
Food: 1
Service: 1
Zebre Jones
I visited this location today around 11 AM. The manager on duty has terrible customer service. I seen some new items were on the menu and I had trouble making a decision which caused me to switch up my order a few times. The manager told me that they were shortstaffed and she had me wait out front for my food although there was no one inside and no one waiting behind me in the drive-through. Once I receive my food, it was cold, and it seemed as if she simply put barbecue sauce on top of my classic wrap, I feel bamboozle I feel as if I wasted my money, and I feel like I am not cared about as a customer I would like for this supervisor to be reprimanded because it is not up to you to make a customer wait based on your emotional feelings, About being shortstaffed that day
Atmosphere: 1
Food: 2
Service: 2
Freida Jones
Very worst meal ever, burnt chicken, no bread, hair in food, noodles not done in mac ! there’s nobody in the drive thru for a reason. My very last day here smh then they not answering the phone
Atmosphere: 1
Food: 1
Service: 1
matthew wallace
My kids favorite stop when visiting their grandpa in Jonesboro. Everything was hot and fresh!
I came around 4:30 on 3/19/2024So whoever was on that shift at that time were completely rude and acting as if I’m bothering them.I told the lady that I wanted chicken sandwich and she said they didn’t have it so I asked about the spicy chicken sandwich and a man answered this time and told me “we don’t have spicy chicken this ain’t Popeyes” I’m not stupid! I asked about the spicy chicken sandwich! Then he said they don’t have it right now either.So then I told him to just give me a 5 pc tender with fries and before I could finish the lady gets back on being aggressive talking about some “maam I don’t even know what you’re ordering” so I slowed it down for her then she cuts me off and says with an attitude as if I’m suppose to know they are out of everything “we don’t got fries what else you want” So I just left. I figured it was no point asking for the manager they probably condone the behavior. I’m just angry because my 4 year old was in the car and was hungry and I didn’t get to feed my child. Sick of dealing with customer service like this. Folks acting like they don’t want their job it’s ridiculous!!!!
Service: 1
They stopped selling everything I went there for wow
Atmosphere: 3
Food: 2
Service: 5
I ordered on with a pick up at 2:00, when I get there about 2:08 I waited in line for about 5 mins. I said, "Is anyone working the lobby he advised me to place an order at the kiosk. I advised him that I placed my order on line...I just ordered a bucket of chicken. After waiting on the drive thru, he finally gave with my chicken. He did give me a couple of biscuits for my time. Still slow service.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Fried Chicken
I never went to a restaurant where I was greeted by the staff cursing at each other. The food was okay but not the quality that the company advertises. I've always been a big fan of KFC but after this visit that's about to change.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cole Slaw
Slow, horrible experience, dirty dining room, Ratchet experience for a simple order... took atleast 15 minutes & definitely not fresh
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered the $20 bucket deal. The chicken was supposed to be crispy and it wasn’t crispy as it usually is from other locations. The chicken has no flavor whatsoever and tastes like it’s overcooked . It also tastes like wood . The customer service sucks. As soon as you walk in if one person is at the counter you’ll be asked to use the kiosk. I had a problem with that because I can’t edit on there that I didn’t want any thigh’s. Even though I stood at the counter to mention that I didn’t want any thighs. The two ladies that was working never asked can I help you or nothing. Only to give me my food with the thighs that I politely asked to replace with something else besides the thighs. Of course there was an attitude. I wouldn’t advise anyone to eat at this dump.
Atmosphere: 5
Food: 1
Service: 1
They are on point here , you guys need to sale liver's like Fayetteville , back in the day y'all
Atmosphere: 5
Food: 5
Service: 5
KFC used to be the best fried chicken now the food is so bad.
Chicken was done
Atmosphere: 4
Food: 4
Service: 4
No matter how many times they change staff and management here it’s always the worst experience ever!!! Service from the managers are horrible!!! No eye contact from management or staff when paying through drive thru!!!! Rude!!!! I guess some things never change and you hate to blame everything on location but it is what it is!!!! Believe the reviews!!!! Gone for good & will never be back!!! Word of mouth travels fast!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I wouldn't recommend this place to anyone, why even leave reviews because they don't matter. This place Pocket all cash and don't give receipts. They don't give you a cup for water. They asks you to pay $3.01 for it. These people are not there to work. Just shuck and jive, stink and eat. Never againParking: I'm surprised I wasn't being charged for parking
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Second time in 2 months I've purchased food from this store and the chicken seemed to be re-cooked. It was dark and burnt and when you pull the skin off you can see that the chicken was old. Oh and there was a ling strand of hair on the food. They didn't have honey again. They have a kiosk which you order from which of you need help no one is available. So i got in my car and went through the drive through. and the person at the window was rude. absolutely rude. When I said this chicken is burnt I don't want it I was told the chicken was just cooked a few minutes ago and the person who can do the refunds is not here now if you want to refund is not here you need to come back later. All the chicken looked like this and some worse. I will never go back there.
Atmosphere: 1
Food: 1
Service: 1
I visited this location today around 11 AM. The manager on duty has terrible customer service. I seen some new items were on the menu and I had trouble making a decision which caused me to switch up my order a few times. The manager told me that they were shortstaffed and she had me wait out front for my food although there was no one inside and no one waiting behind me in the drive-through. Once I receive my food, it was cold, and it seemed as if she simply put barbecue sauce on top of my classic wrap, I feel bamboozle I feel as if I wasted my money, and I feel like I am not cared about as a customer I would like for this supervisor to be reprimanded because it is not up to you to make a customer wait based on your emotional feelings, About being shortstaffed that day
Atmosphere: 1
Food: 2
Service: 2
Very worst meal ever, burnt chicken, no bread, hair in food, noodles not done in mac ! there’s nobody in the drive thru for a reason. My very last day here smh then they not answering the phone
Atmosphere: 1
Food: 1
Service: 1
My kids favorite stop when visiting their grandpa in Jonesboro. Everything was hot and fresh!