We love their food ? and I buy condiments and food from themParking: Plenty of parking spaceWheelchair accessibility: There is two spots in front of the store
I wish they could make the food you order online BEFORE you arrive.I have put in an online order a few times now and every time I order go during the pick up window (usually the last time suggested) and walk in and they acknowledge me and then proceed to make my food.Why? Couldnt it be made before I arrive. This last time I asked and they said it was something about their system (which were the past excuses)I LOVE the food and I will go back but they just need to work on the online/pick up part.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Smoked Turkey Breast
M J
Every visit is always consistently good. Food is good. Can be on the expensive side quick if you don’t watch what you’re ordering closely.
Atmosphere: 5
Food: 5
Service: 5
Sean Campbell
I ordered a ham for holiday. Paid for it. Too feed 12 people. Didn't get it on time, small for 4 people, dry af. Never again.
Atmosphere: 1
Food: 2
Service: 2
joshua brooks
gave us a bag of hawaiin rolls that had mold all over them. way to go.update: we threw away the bread and ran to a store and replaced it. we were having a get together. day after eating it every single one of us (four adults) that ate it are sick.wont be returning. i dont know what standards this location is keeping but something here needs to change.
Atmosphere: 1
Food: 1
Service: 1
J W
I always receive good service at this location. Great spot for a good quality lunch at a good value.
Atmosphere: 5
Food: 5
Service: 5
L Martin
I pre-ordered the half ham online, went to pick it up during pick up window and it was not ready. They hadn't even started it. They gave us another ham instead that turned out being super smoky and salty. There was not a hint of sweetness from honey. It was a definite let down from years past. This was the first time I used the Kennesaw, Ga location so could just be poor quality control and/or management. I would not recommend (this location anyways).
Atmosphere: 1
Food: 2
Service: 1
Lisa Torello
Can't wait to pick up my next ham!
Atmosphere: 5
Food: 5
Service: 5
Eileen Taylor
Making a reservation is good. I went before the rush so it was ok. Of course, they had what I reserved. The prices are not low. It is the ham you want though. Everyone is polite and knowledgeable. My coupon didn't work, but they fixed it super quick, and I was not double billed for a cancel, refund, and re-bill. I always go here for the holidays!
Atmosphere: 5
Food: 5
Service: 5
Lyanne L.
Do NOT buy the the package deal they are pushing as saving. It actually cost Moore than if you are buying everything separately. It is false advertisement. Make sure to add up what you want to buy before you let them talk you into buying the "package deal".
This review is only pertaining to their holiday (Thanksgiving) ordering system.So yesterday 11/21/23 I called the Kennesaw Barrett Parkway location and asked for a smoked turkey breast. The lady over the phone said “I did not have to pay and she gave me a confirmation number. She then told me that you will be OK. Just wait in line and you’ll be able to pick up your turkey.Next day 11/22/23, I go in the store and I’m waiting in line for about 15 minutes when a young woman who’s working at the door states “there’s no more ham or ham on the bone but if you have a confirmation number you should still be fine.” After waiting in line for 45 minutes, I get to the counter and Associate states there’s no more smoked turkey breast. We have to save some for the guest, who already pre-paid their order.My problem with the system is1. What was the point of me calling in for an item and getting a confirmation. I do understand “IF The woman over the phone stated is not guaranteed that you will get the turkey we’re just holding you in place.”2. Why isn’t there a separate section for the people who already pre-ordered so you can keep up with the inventory you have on hand instead of guessing. Because you’re guessing just wasted 45 minutes of my time.3. People are waiting in line when you’re running out of an item it should be stated, while the people are standing in the line. So they can either decide to leave and not stay there and wait till they get to the register after waiting for 45 minutes.They have a terrible system in place for the ordering process at this location.So I guess the story is you should pre-pay online, but it still may not be guaranteed because if they under gas how many they have you will still be out of the item you came for and need a refund
Atmosphere: 4
Food: 4
Service: 1
Sydney G
I’m sorry but why the actual heck am I placing an order for pick up at 5pm today 1.5 weeks ago, just to come in and 1. Their pick up system is horrible. 2. You are literally preparing it after the fact. They are literally take and bake, they should all already be prepared. Why are you pulling orders for everyone individually when people have all pre-placed orders? Just get them all picked out ahead of time, and have them in a pick up area in the fridge and/or freezer bagged up. I don’t understand why I’m waiting 25 minutes after I get there to get it. It’s ridiculous. People plan pick up orders to work with their schedule, and this really defeats the purpose of it. Thank you for listening to my rant :)
Michelle r
Beware of Honey Baked Ham tactics when placing orders to redeem points and how it's stated online...
Nessa J.
ordered food online around 230 for future pick up at 330. showed up and food wasnt even made or recognized by staff. they started to make my food and instead of reading the pre-ordered ticket, decides to ask loudly what i wanted on the sandwich. out of coke zero. im overwhelmed and havent even taken a bite. then they gave me the wrong bread. i would ask for my money back but lesson learned!
Zack Shaffer
Really impressed by this place.The store was nest, clean, and well-stocked. Items were laid out in an attractive way.The staff were superb. Two customers in front of me were "special" people with particular expectations, but they handled them patiently. They helped me make a good decision on my food, which was great. They knew several customers by name and gave suggestions for what to pair with what. Jordan was the guy running the register _and_ making food, and he did so with charm, speed, and character.Really helpful people, clean place, great product and service. Would highly recommend.
We love their food ? and I buy condiments and food from themParking: Plenty of parking spaceWheelchair accessibility: There is two spots in front of the store
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Turkey Breast, Turkey, Potato Salad
I wish they could make the food you order online BEFORE you arrive.I have put in an online order a few times now and every time I order go during the pick up window (usually the last time suggested) and walk in and they acknowledge me and then proceed to make my food.Why? Couldnt it be made before I arrive. This last time I asked and they said it was something about their system (which were the past excuses)I LOVE the food and I will go back but they just need to work on the online/pick up part.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Smoked Turkey Breast
Every visit is always consistently good. Food is good. Can be on the expensive side quick if you don’t watch what you’re ordering closely.
Atmosphere: 5
Food: 5
Service: 5
I ordered a ham for holiday. Paid for it. Too feed 12 people. Didn't get it on time, small for 4 people, dry af. Never again.
Atmosphere: 1
Food: 2
Service: 2
gave us a bag of hawaiin rolls that had mold all over them. way to go.update: we threw away the bread and ran to a store and replaced it. we were having a get together. day after eating it every single one of us (four adults) that ate it are sick.wont be returning. i dont know what standards this location is keeping but something here needs to change.
Atmosphere: 1
Food: 1
Service: 1
I always receive good service at this location. Great spot for a good quality lunch at a good value.
Atmosphere: 5
Food: 5
Service: 5
I pre-ordered the half ham online, went to pick it up during pick up window and it was not ready. They hadn't even started it. They gave us another ham instead that turned out being super smoky and salty. There was not a hint of sweetness from honey. It was a definite let down from years past. This was the first time I used the Kennesaw, Ga location so could just be poor quality control and/or management. I would not recommend (this location anyways).
Atmosphere: 1
Food: 2
Service: 1
Can't wait to pick up my next ham!
Atmosphere: 5
Food: 5
Service: 5
Making a reservation is good. I went before the rush so it was ok. Of course, they had what I reserved. The prices are not low. It is the ham you want though. Everyone is polite and knowledgeable. My coupon didn't work, but they fixed it super quick, and I was not double billed for a cancel, refund, and re-bill. I always go here for the holidays!
Atmosphere: 5
Food: 5
Service: 5
Do NOT buy the the package deal they are pushing as saving. It actually cost Moore than if you are buying everything separately. It is false advertisement. Make sure to add up what you want to buy before you let them talk you into buying the "package deal".
Restaurantji Recommends
This review is only pertaining to their holiday (Thanksgiving) ordering system.So yesterday 11/21/23 I called the Kennesaw Barrett Parkway location and asked for a smoked turkey breast. The lady over the phone said “I did not have to pay and she gave me a confirmation number. She then told me that you will be OK. Just wait in line and you’ll be able to pick up your turkey.Next day 11/22/23, I go in the store and I’m waiting in line for about 15 minutes when a young woman who’s working at the door states “there’s no more ham or ham on the bone but if you have a confirmation number you should still be fine.” After waiting in line for 45 minutes, I get to the counter and Associate states there’s no more smoked turkey breast. We have to save some for the guest, who already pre-paid their order.My problem with the system is1. What was the point of me calling in for an item and getting a confirmation. I do understand “IF The woman over the phone stated is not guaranteed that you will get the turkey we’re just holding you in place.”2. Why isn’t there a separate section for the people who already pre-ordered so you can keep up with the inventory you have on hand instead of guessing. Because you’re guessing just wasted 45 minutes of my time.3. People are waiting in line when you’re running out of an item it should be stated, while the people are standing in the line. So they can either decide to leave and not stay there and wait till they get to the register after waiting for 45 minutes.They have a terrible system in place for the ordering process at this location.So I guess the story is you should pre-pay online, but it still may not be guaranteed because if they under gas how many they have you will still be out of the item you came for and need a refund
Atmosphere: 4
Food: 4
Service: 1
I’m sorry but why the actual heck am I placing an order for pick up at 5pm today 1.5 weeks ago, just to come in and 1. Their pick up system is horrible. 2. You are literally preparing it after the fact. They are literally take and bake, they should all already be prepared. Why are you pulling orders for everyone individually when people have all pre-placed orders? Just get them all picked out ahead of time, and have them in a pick up area in the fridge and/or freezer bagged up. I don’t understand why I’m waiting 25 minutes after I get there to get it. It’s ridiculous. People plan pick up orders to work with their schedule, and this really defeats the purpose of it. Thank you for listening to my rant :)
Beware of Honey Baked Ham tactics when placing orders to redeem points and how it's stated online...
ordered food online around 230 for future pick up at 330. showed up and food wasnt even made or recognized by staff. they started to make my food and instead of reading the pre-ordered ticket, decides to ask loudly what i wanted on the sandwich. out of coke zero. im overwhelmed and havent even taken a bite. then they gave me the wrong bread. i would ask for my money back but lesson learned!
Really impressed by this place.The store was nest, clean, and well-stocked. Items were laid out in an attractive way.The staff were superb. Two customers in front of me were "special" people with particular expectations, but they handled them patiently. They helped me make a good decision on my food, which was great. They knew several customers by name and gave suggestions for what to pair with what. Jordan was the guy running the register _and_ making food, and he did so with charm, speed, and character.Really helpful people, clean place, great product and service. Would highly recommend.