Please fire OR retrain the black blonde girl that worked on March 11th at 11:00 pm. I’ve been to this Taco Bell EVERY week since 2022 and have NEVER had service so bad or rude. I see the same girl every week and the sane two guys who are very nice that take my order and put together the food through the drive through. today I pull up, same as my usual routine and I’m not greeted with.a “hi how are you” but a rude “ WHAT” Proceeded by a IS THAT IT after I’ve only stated the first item in my order…. Every item i added to my order (4 items total) added more rudeness and disgust to her tone…she said PULL TO THE WINDOW with no total and when i got to window She threw me my food and closed the window. When previously for almost two years I’ve had great service and felt like friends and family very calm and nice and positive….I was just there March 10 and even stayed to chat with staff during a slow period because of how friendly they were….She needs to be retrained or to go because the brand of this location is being tarnished.
Cecilia Cortez
I went last night and ordered a nacho locos party pack. I got to the window and they said $38.00. I asked her if it was for 12 Doritos tacos, she said yes. I asked only 12 Tacos? She said yes ,so of course I did not purchase, because the week prior it was $24.99. I seen them add an extra $13.99 on to my order, but when I asked about it they said they didn't know what I was talking about. And she kept looking at some one behind her.This is not the first time. They ask me if I will be paying cash or card as I'm ordering. At times I have to look over the receipt because they add other things before I pay. Please be careful going to this location.
Atmosphere: 1
Food: 1
Service: 1
Fidela Hurtado
So unprofessional. If I could give negative stars I would. They thought I wouldn’t check my order to see if everything is there and I was missing items. They assumed we couldn’t hear but we heard the whole conversation. They cursed and were upset we came back for it they knew they were missing and got mad they had to do it.
Atmosphere: 1
Food: 1
Service: 1
Avery Claudon
Really turned around in recent times. Become a go-to for late night food.
Atmosphere: 4
Food: 5
Service: 4
Lameca Zanders
Mid service. They NEVER get our order right! My suggestion to you is that if you have a large order, break it down into groups of orders. I GUARANTEE if there's a single order with sour cream, EVERY order will have sour cream... even if you requested NO sour cream.
Atmosphere: 3
Food: 3
Service: 3
Lily A
I went to dinner here and it took almost 25 minutes to get an order and the girls who prepared the food were just arguing about who worked faster than the other and I went several times to ask for my order and they kept arguing but without working they stopped to argue and they had a line at the drive thru, what terrible service and this is in almost all the Taco Bells, the one in Five Forks, I always have food left and I'd better go eat at Del Taco there, they do serve well in a good way and never I owe food. ?
Atmosphere: 5
Food: 5
Service: 1
gellm
Soooo extremely slow…. waited in drive thru for 40 minutes for a small order. The employees work at a slow pace…. Never coming
Food: 1
Service: 1
juan moreno
Terrible stood in dining room for 10minutes and was never acknowledged by any one, I usually set the bar low for fast food, but dam…
Atmosphere: 1
Food: 1
Service: 1
Maria isabel Carachure
Horrible location... waited 30 min in drive thru with only 3 cars in line for a quesadilla .. do not recommend!!!!
Atmosphere: 1
Food: 2
Service: 1
Jesus Ortiz
Do y’all close at 2:30 or 3 ? Showed up and machine said y’all closed at 2:30 ?
I am surprised they can stay open. Place is not busy, yet it takes 20 mins for 6 tacos? Was cold when I got the food, something is fundamentally broken here and its not getting better.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Taco, Mexican Pizza
Joey Freeland
So, as far as food from restaurants, I'll probably never give a 5. When it comes to service, the lady that took my order was outstanding, I didn't hear or have my order repeated back incorrectly. She got everything right the first time and with the staff my food was correct, hot and fresh. The atmosphere, this coming from someone who has worked in multiple retail/fast food businesses, I think it was dull, I like to see people laughing and enjoying their job. These employees looked zombie like, they were programed to do one thing and that's it, I expected to see some bond between them.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Steak
Aahil Mawani
Z took my order and was so kind and had such great energy which is hard to find sometimes especially at fast food places.
Service: 5
Keri Leonard
Customer service and wait times are atrocious.15 mins for 2 grilled chicken soft tacos.3 people in the kitchen, 1 window, 1 front counter so adequate staff. They just don’t gaf.Customers of their same community were greater and served with smiles and pleasantly while others were treated as if they were an annoyance and barely uttered a word too.
Please fire OR retrain the black blonde girl that worked on March 11th at 11:00 pm. I’ve been to this Taco Bell EVERY week since 2022 and have NEVER had service so bad or rude. I see the same girl every week and the sane two guys who are very nice that take my order and put together the food through the drive through. today I pull up, same as my usual routine and I’m not greeted with.a “hi how are you” but a rude “ WHAT” Proceeded by a IS THAT IT after I’ve only stated the first item in my order…. Every item i added to my order (4 items total) added more rudeness and disgust to her tone…she said PULL TO THE WINDOW with no total and when i got to window She threw me my food and closed the window. When previously for almost two years I’ve had great service and felt like friends and family very calm and nice and positive….I was just there March 10 and even stayed to chat with staff during a slow period because of how friendly they were….She needs to be retrained or to go because the brand of this location is being tarnished.
I went last night and ordered a nacho locos party pack. I got to the window and they said $38.00. I asked her if it was for 12 Doritos tacos, she said yes. I asked only 12 Tacos? She said yes ,so of course I did not purchase, because the week prior it was $24.99. I seen them add an extra $13.99 on to my order, but when I asked about it they said they didn't know what I was talking about. And she kept looking at some one behind her.This is not the first time. They ask me if I will be paying cash or card as I'm ordering. At times I have to look over the receipt because they add other things before I pay. Please be careful going to this location.
Atmosphere: 1
Food: 1
Service: 1
So unprofessional. If I could give negative stars I would. They thought I wouldn’t check my order to see if everything is there and I was missing items. They assumed we couldn’t hear but we heard the whole conversation. They cursed and were upset we came back for it they knew they were missing and got mad they had to do it.
Atmosphere: 1
Food: 1
Service: 1
Really turned around in recent times. Become a go-to for late night food.
Atmosphere: 4
Food: 5
Service: 4
Mid service. They NEVER get our order right! My suggestion to you is that if you have a large order, break it down into groups of orders. I GUARANTEE if there's a single order with sour cream, EVERY order will have sour cream... even if you requested NO sour cream.
Atmosphere: 3
Food: 3
Service: 3
I went to dinner here and it took almost 25 minutes to get an order and the girls who prepared the food were just arguing about who worked faster than the other and I went several times to ask for my order and they kept arguing but without working they stopped to argue and they had a line at the drive thru, what terrible service and this is in almost all the Taco Bells, the one in Five Forks, I always have food left and I'd better go eat at Del Taco there, they do serve well in a good way and never I owe food. ?
Atmosphere: 5
Food: 5
Service: 1
Soooo extremely slow…. waited in drive thru for 40 minutes for a small order. The employees work at a slow pace…. Never coming
Food: 1
Service: 1
Terrible stood in dining room for 10minutes and was never acknowledged by any one, I usually set the bar low for fast food, but dam…
Atmosphere: 1
Food: 1
Service: 1
Horrible location... waited 30 min in drive thru with only 3 cars in line for a quesadilla .. do not recommend!!!!
Atmosphere: 1
Food: 2
Service: 1
Do y’all close at 2:30 or 3 ? Showed up and machine said y’all closed at 2:30 ?
Service: 1
Restaurantji Recommends
bad service from workers making fun of a customer
I am surprised they can stay open. Place is not busy, yet it takes 20 mins for 6 tacos? Was cold when I got the food, something is fundamentally broken here and its not getting better.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Taco, Mexican Pizza
So, as far as food from restaurants, I'll probably never give a 5. When it comes to service, the lady that took my order was outstanding, I didn't hear or have my order repeated back incorrectly. She got everything right the first time and with the staff my food was correct, hot and fresh. The atmosphere, this coming from someone who has worked in multiple retail/fast food businesses, I think it was dull, I like to see people laughing and enjoying their job. These employees looked zombie like, they were programed to do one thing and that's it, I expected to see some bond between them.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Steak
Z took my order and was so kind and had such great energy which is hard to find sometimes especially at fast food places.
Service: 5
Customer service and wait times are atrocious.15 mins for 2 grilled chicken soft tacos.3 people in the kitchen, 1 window, 1 front counter so adequate staff. They just don’t gaf.Customers of their same community were greater and served with smiles and pleasantly while others were treated as if they were an annoyance and barely uttered a word too.
Atmosphere: 1
Food: 3
Service: 1