Brandi made my bowl like she had something to prove. She made it like she cared. That might sound corny but I appreciate that she took her time. This was my first time trying a smoothie bowl from Planet Smoothie but I’m hooked. Thank you again Brandi for starting my day on such a pleasant note. I’m happy and calm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Berry Brazilian
Britney Johnson
The assistant manager is great!!! I think her name is Brandi and she just always has a welcoming smile that makes you want a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Power Shot
UEB Designs
Title: Disappointed with Strawberry Colada at Planet SmoothieRating: ★☆☆☆I recently visited Planet Smoothie and ordered a Strawberry Colada, hoping for a refreshing and fruity experience. Unfortunately, my drink turned out to be a disappointment as it had an overwhelming coconut flavor, which I did not enjoy at all. Seeking a resolution, I approached the management, but their response left much to be desired.Upon receiving my drink, I immediately noticed the strong presence of coconut, overpowering the strawberry taste I had anticipated. Disappointed, I approached the staff and expressed my dissatisfaction. However, their response was less than satisfactory. They simply stated that they had not done anything different with my drink and suggested that I had added more coconut myself. This was not the case, as I had not made any modifications to my order.To make matters worse, my daughter also ordered a Strawberry Colada, and hers turned out to be delicious. It was perplexing that they were unable to replicate the same taste for my drink, despite using the same ingredients. This inconsistency in quality further added to my disappointment.Feeling unheard and dissatisfied with the management's response, I believe it is necessary to share my experience and make a formal complaint through online reviews. As a customer, I expected better customer service and a willingness to address my concerns. Unfortunately, this was not the case during my visit to Planet Smoothie.While my daughter's drink was enjoyable, the lack of attention and resolution regarding my own experience left a negative impression. I hope that by sharing my feedback, the management at Planet Smoothie will take note and work towards improving their consistency and customer service.Overall, my experience with the Strawberry Colada at Planet Smoothie was disappointing due to the excessive coconut flavor and the management's lack of action. I would caution others who are sensitive to certain flavors or expect consistency in their drinks to be aware of this potential issue.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Strawberry Super Squeeze
Shersher St.
Customer service is horrible. I placed my order online. When I went to pick up, everyone was busy doing their own thing. I stood there for over 5 minutes directly in front of a young lady, I was the only person on the online pick-up line, and not once did she have the decency to ask me anything. I finally asked if my order was ready , and she then asked my name. Just dipped her hands in the fridge and handed me my drink. No eye contact, no nothing, she just wasn't in the mood. Ontop of it, the smoothies were just bland. These young people need some customer service training.
Owee
I never in my life wrote a review from door dash but I just want to say this place has the best açaí bowl I have ever had !!!
Lucki Goddess
My smoothie was delightful, as well as my customer service experience! ?
Alexus Watson
I walked up wasn’t greeted then when I asked were they closed she said I have to wait 5 min for her to restock and clean up. The young lady was really rude !
Joseph Sheffield
Peanut butter and jelly is my favorite smoothie flavor, so when I saw this on the menu, I was eager to try. Fast and attentive service only a dollar up charge for larger cup, which is a great deal. It’s the best option in the mall for healthy good eating. Definitely has a lot of ice shavings in it and at first I didn’t taste much of the peanut butter and jelly. After eating a while, grew on me and became addictive and I realized that I liked the fact that it had less sugar taste, which was probably due to the ice . I’m sure it’s not the grade A almond milk I would use at home. . but I am appreciative. I’d order this again. There is a place near me in Riverdale That makes a really great peanut butter and jelly flavor smoothie that I like better that’s why. I drop down a star because it’s not so peanut butter and jelly heavy but it is still really good and I finished it and was full. I’d be back to try again if in that mall.
B W
Andrine, the person in charge of this planet smoothie in the mall, has terrific customer service. She was super nice, like she away is, and also held great conversation. My smoothie came quick and tasted really delicious.
This is one of the best smoothie shops I have visited. I have been visiting Planet Smoothie over the past 10 years and I have not had a bad incident. I like how they give good recommendations. I like how you can customize your drinks or bowls. Jaiden, Jada and Brandy make every visit worthwhile.
Mad River
Lol so sad. I looked at menu for 5 minutes. She looks up and says ' oh we're closed. Sorry', so I say 'ohhh,hmmm. What time do you close? And she nervously looks around because it's 7:45.Uhhm, today? Today it's like 740. We close at 740'Tragic
Nicole Dixon
When I visited the location, the service was great..they took my order and made suggestions for my bowl that I live to order.
Shavonna McLean
The lovely employee here Jada, is solely the reason for this 5 star review. First off she is just a pleasant person with beautiful energy. Her customer service was impeccable. She was all smiles while she helped myself and another customer figure out what we wanted (I forgot the name of it, but it had coconut water, mango, spinach. SOOOOO DELICIOUS!! Just what I was looking for). Then she knows how to multi-task and take care of multiple customers at once. Thank for Jada! Little do you know, you was a light in my gloomy day. Owners PLEASSSEEEE give her a raise!
Tamaria Huff
The lady who took my order was very nice and gave me recommendations. Loved how she was spraying Lysol around their area in between customers. Smoothie was great of course.
Brandi made my bowl like she had something to prove. She made it like she cared. That might sound corny but I appreciate that she took her time. This was my first time trying a smoothie bowl from Planet Smoothie but I’m hooked. Thank you again Brandi for starting my day on such a pleasant note. I’m happy and calm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Berry Brazilian
The assistant manager is great!!! I think her name is Brandi and she just always has a welcoming smile that makes you want a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Power Shot
Title: Disappointed with Strawberry Colada at Planet SmoothieRating: ★☆☆☆I recently visited Planet Smoothie and ordered a Strawberry Colada, hoping for a refreshing and fruity experience. Unfortunately, my drink turned out to be a disappointment as it had an overwhelming coconut flavor, which I did not enjoy at all. Seeking a resolution, I approached the management, but their response left much to be desired.Upon receiving my drink, I immediately noticed the strong presence of coconut, overpowering the strawberry taste I had anticipated. Disappointed, I approached the staff and expressed my dissatisfaction. However, their response was less than satisfactory. They simply stated that they had not done anything different with my drink and suggested that I had added more coconut myself. This was not the case, as I had not made any modifications to my order.To make matters worse, my daughter also ordered a Strawberry Colada, and hers turned out to be delicious. It was perplexing that they were unable to replicate the same taste for my drink, despite using the same ingredients. This inconsistency in quality further added to my disappointment.Feeling unheard and dissatisfied with the management's response, I believe it is necessary to share my experience and make a formal complaint through online reviews. As a customer, I expected better customer service and a willingness to address my concerns. Unfortunately, this was not the case during my visit to Planet Smoothie.While my daughter's drink was enjoyable, the lack of attention and resolution regarding my own experience left a negative impression. I hope that by sharing my feedback, the management at Planet Smoothie will take note and work towards improving their consistency and customer service.Overall, my experience with the Strawberry Colada at Planet Smoothie was disappointing due to the excessive coconut flavor and the management's lack of action. I would caution others who are sensitive to certain flavors or expect consistency in their drinks to be aware of this potential issue.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Strawberry Super Squeeze
Customer service is horrible. I placed my order online. When I went to pick up, everyone was busy doing their own thing. I stood there for over 5 minutes directly in front of a young lady, I was the only person on the online pick-up line, and not once did she have the decency to ask me anything. I finally asked if my order was ready , and she then asked my name. Just dipped her hands in the fridge and handed me my drink. No eye contact, no nothing, she just wasn't in the mood. Ontop of it, the smoothies were just bland. These young people need some customer service training.
I never in my life wrote a review from door dash but I just want to say this place has the best açaí bowl I have ever had !!!
My smoothie was delightful, as well as my customer service experience! ?
I walked up wasn’t greeted then when I asked were they closed she said I have to wait 5 min for her to restock and clean up. The young lady was really rude !
Peanut butter and jelly is my favorite smoothie flavor, so when I saw this on the menu, I was eager to try. Fast and attentive service only a dollar up charge for larger cup, which is a great deal. It’s the best option in the mall for healthy good eating. Definitely has a lot of ice shavings in it and at first I didn’t taste much of the peanut butter and jelly. After eating a while, grew on me and became addictive and I realized that I liked the fact that it had less sugar taste, which was probably due to the ice . I’m sure it’s not the grade A almond milk I would use at home. . but I am appreciative. I’d order this again. There is a place near me in Riverdale That makes a really great peanut butter and jelly flavor smoothie that I like better that’s why. I drop down a star because it’s not so peanut butter and jelly heavy but it is still really good and I finished it and was full. I’d be back to try again if in that mall.
Andrine, the person in charge of this planet smoothie in the mall, has terrific customer service. She was super nice, like she away is, and also held great conversation. My smoothie came quick and tasted really delicious.
Great smoothies. Reasonable prices
Restaurantji Recommends
This is one of the best smoothie shops I have visited. I have been visiting Planet Smoothie over the past 10 years and I have not had a bad incident. I like how they give good recommendations. I like how you can customize your drinks or bowls. Jaiden, Jada and Brandy make every visit worthwhile.
Lol so sad. I looked at menu for 5 minutes. She looks up and says ' oh we're closed. Sorry', so I say 'ohhh,hmmm. What time do you close? And she nervously looks around because it's 7:45.Uhhm, today? Today it's like 740. We close at 740'Tragic
When I visited the location, the service was great..they took my order and made suggestions for my bowl that I live to order.
The lovely employee here Jada, is solely the reason for this 5 star review. First off she is just a pleasant person with beautiful energy. Her customer service was impeccable. She was all smiles while she helped myself and another customer figure out what we wanted (I forgot the name of it, but it had coconut water, mango, spinach. SOOOOO DELICIOUS!! Just what I was looking for). Then she knows how to multi-task and take care of multiple customers at once. Thank for Jada! Little do you know, you was a light in my gloomy day. Owners PLEASSSEEEE give her a raise!
The lady who took my order was very nice and gave me recommendations. Loved how she was spraying Lysol around their area in between customers. Smoothie was great of course.