I don’t wrote many reviews but today I just had to. I only have 30 minutes for lunch break an me so I came to this Zaxby’s as it is only 2 minutes from my job. I get to the intercom and there’s only 2 cars ahead of me. I sit at the intercom for 5 minutes waiting to be greeted, even saying “hello!?” A few times with no answer. I then pull around to the window to see what’s going on and I’m met with someone hanging out the window telling me “We are in caos, go BACK around and try to place your order again.” I then go back around and try to place my order and the staff member screams at me to “speak up!” And then when I try to order an Asian zensation salad they yelled “We don’t have no Asian slaw to put on top of the salad!” At this point I left because I didn’t come to be yelled at on top of the establishment not having food. This Zaxby’s needs to do better, this is the only Zaxby’s that I come to and the service is HORRIBLE. And it’s consistently horrible.
Lucas Getmoney1
Great food . Services and customer experience on
Atmosphere: 4
Food: 3
Service: 3
James Powers
After paying and receiving poor service, I suggest the company require their employees to have a GED or high school diploma. We all learned direction-following skills in school, which seem to be lacking with your staff.
Atmosphere: 1
Food: 5
Service: 1
Lynard Crocker
Waited 40 minutes because they forgot to fix my Food after I paid for
Atmosphere: 1
Food: 5
Service: 1
Ray Betts
{PLEASE READ}…….Every person working here need to be fired the cooks and all even managers the place is a disaster and nobody in there seems to care food is trash and the wait time is extremely long 30 plus min for a grill salad and they still got that wrong I don’t recommend this place to
Atmosphere: 1
Food: 1
Service: 1
Gabrellie Walker
Close This Location Down Tonight! I went for a chicken finger plate! First of all I sat at the speaker for 10 minutes before being greeted! My order came out wrong, cold, & disgusting! I call to speak with a manager Jasmine, and was hung up on! I called back again and she told the other gentleman to tell me that she was taking an order and couldn’t come to the phone! Oh & She’s the 1 that took my order and got it wrong! While on the phone there is Nothing but talking, laughing. When you get to the window there is the strongest aroma of Marijuana coming out of this place! I can’t believe this mess! Shut it Down!! Tenders supposed to be dipped, bread should be toasted, fries burnt & stale!
Atmosphere: 1
Food: 1
Service: 1
Chris McKinley
The worst, slowest service I’ve had at any Zaxby’s. The drive thru wait is absolutely
Atmosphere: 1
Food: 1
Service: 1
Shaeem Mclaren
Hands down the slowest staff and waiting times I’ve ever experienced. Whoever is managing this store needs to be retrained. Definitely my last time coming
Atmosphere: 1
Service: 1
Louvenia L
I saw a lot of people who pre-ordered come back because something was missing in the order. That happened to me as well. Called to get some type of refund. Never received it! ? $5 for a
Atmosphere: 2
Food: 2
Service: 2
Lisa Shelton
Every time we go to the Panola Rd location in Lithonia Ga the service is terrible either they don’t have what you want to order or the order is incorrect. They also make you wait forever in the drive thru for your food even when the line isn’t that long. They really need to learn customer service skills and inventory to ensure they have menu items customers come there for. I usually don’t write reviews but the service here needs a real upgrade.
This was my first time going to this location. I had placed a pick up order for a Cobb salad, chicken loaded fries, and funnel cake. Once I got there I waited for 15 mins after my scheduled time to pick up which I was fine with I understand they were under staff. But I was not fine with them being careless and giving me anything, I had no dressing in the bag for my salad and I was missing a funnel cake. I told them I didn’t have any dressing and no funnel cake. I was told they didn’t have no more of the dressing (I don’t understand why they didn’t tell me before handing me the bag so I can substitute). I waited 10 minutes for the funnel cake to be really hard and didn’t put paper in the container so the funnel cake won’t burn through the plastic. I had to throw it away because of the plastic all over the funnel cake and I wasn’t feeding that to my daughter. The loaded fries tasted old and I threw that away. They are too careless and no one is checking the bags.
Atmosphere: 1
Food: 1
Service: 1
Trellis C
We went there for lunch during a conference, the store was clean and food was good but the service was not great only because they had employees walking out because they were not getting the customers orders correct which backups. The manager was doing his best to get orders taken and repair food.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Fingerz, Chicken Strips and Fries
Adrienne Jackson
This place sucks! This is literally the worst Zaxby’s I have ever been to. I don’t know what happened. It used to be good. Every single time I come, EVERY SINGLE TIME, my order is always messed up. It’s soooo simple. A salad. If there are items missing, customers need to be informed. If I say don’t put this on the salad because of an allergy don’t put it in there. I come here probably once a month thinking “this time will be better than last time” … but nope! Same thing. Which makes me again, not want to return. And the drive thru is the slowest. Who waits 25 mins on a drink after being pulled over to the side.
Food: 2
Service: 2
Frederick Flemister
The chicken philly was delicious but it was too small and my grand daughter thought it was the kids portion.
Atmosphere: 5
Food: 5
Service: 5
roger smith
This location is the absolute worst! They are extremely slow and NEVER get my order right!This is definitely the last time I patronize this location.
I don’t wrote many reviews but today I just had to. I only have 30 minutes for lunch break an me so I came to this Zaxby’s as it is only 2 minutes from my job. I get to the intercom and there’s only 2 cars ahead of me. I sit at the intercom for 5 minutes waiting to be greeted, even saying “hello!?” A few times with no answer. I then pull around to the window to see what’s going on and I’m met with someone hanging out the window telling me “We are in caos, go BACK around and try to place your order again.” I then go back around and try to place my order and the staff member screams at me to “speak up!” And then when I try to order an Asian zensation salad they yelled “We don’t have no Asian slaw to put on top of the salad!” At this point I left because I didn’t come to be yelled at on top of the establishment not having food. This Zaxby’s needs to do better, this is the only Zaxby’s that I come to and the service is HORRIBLE. And it’s consistently horrible.
Great food . Services and customer experience on
Atmosphere: 4
Food: 3
Service: 3
After paying and receiving poor service, I suggest the company require their employees to have a GED or high school diploma. We all learned direction-following skills in school, which seem to be lacking with your staff.
Atmosphere: 1
Food: 5
Service: 1
Waited 40 minutes because they forgot to fix my Food after I paid for
Atmosphere: 1
Food: 5
Service: 1
{PLEASE READ}…….Every person working here need to be fired the cooks and all even managers the place is a disaster and nobody in there seems to care food is trash and the wait time is extremely long 30 plus min for a grill salad and they still got that wrong I don’t recommend this place to
Atmosphere: 1
Food: 1
Service: 1
Close This Location Down Tonight! I went for a chicken finger plate! First of all I sat at the speaker for 10 minutes before being greeted! My order came out wrong, cold, & disgusting! I call to speak with a manager Jasmine, and was hung up on! I called back again and she told the other gentleman to tell me that she was taking an order and couldn’t come to the phone! Oh & She’s the 1 that took my order and got it wrong! While on the phone there is Nothing but talking, laughing. When you get to the window there is the strongest aroma of Marijuana coming out of this place! I can’t believe this mess! Shut it Down!! Tenders supposed to be dipped, bread should be toasted, fries burnt & stale!
Atmosphere: 1
Food: 1
Service: 1
The worst, slowest service I’ve had at any Zaxby’s. The drive thru wait is absolutely
Atmosphere: 1
Food: 1
Service: 1
Hands down the slowest staff and waiting times I’ve ever experienced. Whoever is managing this store needs to be retrained. Definitely my last time coming
Atmosphere: 1
Service: 1
I saw a lot of people who pre-ordered come back because something was missing in the order. That happened to me as well. Called to get some type of refund. Never received it! ? $5 for a
Atmosphere: 2
Food: 2
Service: 2
Every time we go to the Panola Rd location in Lithonia Ga the service is terrible either they don’t have what you want to order or the order is incorrect. They also make you wait forever in the drive thru for your food even when the line isn’t that long. They really need to learn customer service skills and inventory to ensure they have menu items customers come there for. I usually don’t write reviews but the service here needs a real upgrade.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This was my first time going to this location. I had placed a pick up order for a Cobb salad, chicken loaded fries, and funnel cake. Once I got there I waited for 15 mins after my scheduled time to pick up which I was fine with I understand they were under staff. But I was not fine with them being careless and giving me anything, I had no dressing in the bag for my salad and I was missing a funnel cake. I told them I didn’t have any dressing and no funnel cake. I was told they didn’t have no more of the dressing (I don’t understand why they didn’t tell me before handing me the bag so I can substitute). I waited 10 minutes for the funnel cake to be really hard and didn’t put paper in the container so the funnel cake won’t burn through the plastic. I had to throw it away because of the plastic all over the funnel cake and I wasn’t feeding that to my daughter. The loaded fries tasted old and I threw that away. They are too careless and no one is checking the bags.
Atmosphere: 1
Food: 1
Service: 1
We went there for lunch during a conference, the store was clean and food was good but the service was not great only because they had employees walking out because they were not getting the customers orders correct which backups. The manager was doing his best to get orders taken and repair food.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Fingerz, Chicken Strips and Fries
This place sucks! This is literally the worst Zaxby’s I have ever been to. I don’t know what happened. It used to be good. Every single time I come, EVERY SINGLE TIME, my order is always messed up. It’s soooo simple. A salad. If there are items missing, customers need to be informed. If I say don’t put this on the salad because of an allergy don’t put it in there. I come here probably once a month thinking “this time will be better than last time” … but nope! Same thing. Which makes me again, not want to return. And the drive thru is the slowest. Who waits 25 mins on a drink after being pulled over to the side.
Food: 2
Service: 2
The chicken philly was delicious but it was too small and my grand daughter thought it was the kids portion.
Atmosphere: 5
Food: 5
Service: 5
This location is the absolute worst! They are extremely slow and NEVER get my order right!This is definitely the last time I patronize this location.
Atmosphere: 1
Food: 2
Service: 1