My spouse and I recently visited Baskin Robbins to sample their new holiday-flavored ice cream. Upon placing our order, a young employee expressed her dislike for the new flavor, even involving a coworker to back her opinion on its poor taste. Contrary to their views, we enjoyed the ice cream but were disappointed with the service we received.
Peter Guertin
Like most of the shops in this area this place is staffed by lazy idiots who will close early rather than having to do the jobs they’re paid for.The ice cream tastes freezer burnt if you can manage to get service and they are out of many items.Save your time and money and go elsewhere.
Kevin Phillips
I'm upset because I come to this store every Tuesday to order a banana,band strawberry smoothie. They never have bananas. So after trying for 4 weeks I asked what was the issue I was told someone had to go out, and buy the bananas. So my question again is why? Don't advertise it if you won't have it.
Josh Pegher
Went in wanting a banana split and they were out of bananas. No worries. Opted for a waffle cup and all they had were waffle cones. Ok, cool. First three flavors I selected were too frozen to scoop. Gotcha. While scooping the second flavor, dude's dreads went down into the cone. Ok, I'm out. Went to Cold Stone instead.
Anna W.
They are always out of something. Their flavors are limited. It's no longer 31 flavors. It is more like 5 flavors. The one on Lake City/Morrow is rarely out of flavors.
Marvin Wimberly
Store had some type of water leak coming out of the front door. Only 2 employees working, the one on the drive-thru was on it but the other one was super slow and taking people out of order instead of asking who was next.
Cynthia N.
Poor service, never have requested products stock. Just not worth the time it takes to go there. The manager tells you she's going to order ice cream that will arrive in on Tuesday and when you arrive Tuesday is not there. So you return again on Thursday and back again on Saturday to find she never ordered it. When you drive a distance to patronize your store for some ice cream it is disheartening to find the manager tells a lie. For that reason, I give them a half a star. I will not return!The service has gone down to an all time low.
Jay W.
Paid for 2 scoops they gave me 1 scoop and crumbs smh. Black people do better please.
P Khan
Baskin Robbins never has the flavors of ice cream you want when you need them. They're not going to have many customers left if you cannot serve them with what they want.
Takia Smith
This was the most laziest, unprofessional dunkin workers i’ve ever encountered they messed my drinks up and didnt fix I waited and they just casually walked right pass no glazed donuts cant warm anything up no bananas no nothing! You picked that career if you didn’t want to work QUIT!!!!!
I went to pick up a rather large doordash order, only to be informed they didn't have anything the customer had ordered. It was basically sunday's banana split double scoop of some kind of ice cream. I felt really bad for the customer. I felt worse for me because I only got half pay. What kind of ice cream place can't make a banana split or Sunday that has those on their menu? I don't know maybe that had a really busy Saturday but come on you're Baskin-Robbins you're not supposed to run out of ice cream in the making for those items.
Chance Reid
I can’t believe how unprofessional this place is. I was looking for an ice cream cake for my sons birthday. I went into the store to ask questions about the cake, first strike nobody was able to answer my questions because the cake person was not there, strike two everything is done online okay fine. I placed my order was charged then to receive a phone call an hour later saying they wouldn’t be able to make my cake because she was going on vacation. So you would think just go to another location to find out she makes the cake for the surrounding 5 stores. At this point I just want a refund which I was told I would get. I never received it, I waited the 5 business day it never showed. I went to the store requesting my refund they told me to call customer service because it’s nothing they could do. Customer service was no help. I’ve been getting the run around to receive my money back. Please take your business elsewhere.
Kimberly F
Ice cream was delicious and staff was very friendly!! ??
Martha Boler
Just got ice cream from this place had hair all in my grandson's ice cream
Josephine butler
This establishment does not even deserve a half of star but I had to give them a star in order to post. Dropped by for a small Jamoca Almond Fudge when we were greeted by the most unprofessional cashier in drive through. This person was extremely preoccupied with flipping their hair/snapping fingers and displaying a vulgar disposition. I have called corporate office to report this location because they could benefit from custom relations training.This employee’s behavior was so ridiculous I was embarrassed. This location could benefit from an owner who had time to appropriately provide adequate training and time management to this location.
My spouse and I recently visited Baskin Robbins to sample their new holiday-flavored ice cream. Upon placing our order, a young employee expressed her dislike for the new flavor, even involving a coworker to back her opinion on its poor taste. Contrary to their views, we enjoyed the ice cream but were disappointed with the service we received.
Like most of the shops in this area this place is staffed by lazy idiots who will close early rather than having to do the jobs they’re paid for.The ice cream tastes freezer burnt if you can manage to get service and they are out of many items.Save your time and money and go elsewhere.
I'm upset because I come to this store every Tuesday to order a banana,band strawberry smoothie. They never have bananas. So after trying for 4 weeks I asked what was the issue I was told someone had to go out, and buy the bananas. So my question again is why? Don't advertise it if you won't have it.
Went in wanting a banana split and they were out of bananas. No worries. Opted for a waffle cup and all they had were waffle cones. Ok, cool. First three flavors I selected were too frozen to scoop. Gotcha. While scooping the second flavor, dude's dreads went down into the cone. Ok, I'm out. Went to Cold Stone instead.
They are always out of something. Their flavors are limited. It's no longer 31 flavors. It is more like 5 flavors. The one on Lake City/Morrow is rarely out of flavors.
Store had some type of water leak coming out of the front door. Only 2 employees working, the one on the drive-thru was on it but the other one was super slow and taking people out of order instead of asking who was next.
Poor service, never have requested products stock. Just not worth the time it takes to go there. The manager tells you she's going to order ice cream that will arrive in on Tuesday and when you arrive Tuesday is not there. So you return again on Thursday and back again on Saturday to find she never ordered it. When you drive a distance to patronize your store for some ice cream it is disheartening to find the manager tells a lie. For that reason, I give them a half a star. I will not return!The service has gone down to an all time low.
Paid for 2 scoops they gave me 1 scoop and crumbs smh. Black people do better please.
Baskin Robbins never has the flavors of ice cream you want when you need them. They're not going to have many customers left if you cannot serve them with what they want.
This was the most laziest, unprofessional dunkin workers i’ve ever encountered they messed my drinks up and didnt fix I waited and they just casually walked right pass no glazed donuts cant warm anything up no bananas no nothing! You picked that career if you didn’t want to work QUIT!!!!!
Restaurantji Recommends
I went to pick up a rather large doordash order, only to be informed they didn't have anything the customer had ordered. It was basically sunday's banana split double scoop of some kind of ice cream. I felt really bad for the customer. I felt worse for me because I only got half pay. What kind of ice cream place can't make a banana split or Sunday that has those on their menu? I don't know maybe that had a really busy Saturday but come on you're Baskin-Robbins you're not supposed to run out of ice cream in the making for those items.
I can’t believe how unprofessional this place is. I was looking for an ice cream cake for my sons birthday. I went into the store to ask questions about the cake, first strike nobody was able to answer my questions because the cake person was not there, strike two everything is done online okay fine. I placed my order was charged then to receive a phone call an hour later saying they wouldn’t be able to make my cake because she was going on vacation. So you would think just go to another location to find out she makes the cake for the surrounding 5 stores. At this point I just want a refund which I was told I would get. I never received it, I waited the 5 business day it never showed. I went to the store requesting my refund they told me to call customer service because it’s nothing they could do. Customer service was no help. I’ve been getting the run around to receive my money back. Please take your business elsewhere.
Ice cream was delicious and staff was very friendly!! ??
Just got ice cream from this place had hair all in my grandson's ice cream
This establishment does not even deserve a half of star but I had to give them a star in order to post. Dropped by for a small Jamoca Almond Fudge when we were greeted by the most unprofessional cashier in drive through. This person was extremely preoccupied with flipping their hair/snapping fingers and displaying a vulgar disposition. I have called corporate office to report this location because they could benefit from custom relations training.This employee’s behavior was so ridiculous I was embarrassed. This location could benefit from an owner who had time to appropriately provide adequate training and time management to this location.