Thank you to the staff at this location. The manager here is very helpful and is knowledgeable. I had a last minute cake which I ordered here and i must say they definitely considered my cake very well. Must say very hygienic and clean place as well.. Highly recommended!
Adrian S.
Ordered a cookie cake to honor my late brother. Cake was undercooked. I called to speak with the manager who told me "that's not possible because everyone else's cake was fine" I told her that I am not referring to everyone else's cake, but mine. She told me I could bring the cake back the next day for an exchange. The event took place today, not tomorrow. This store offers no refunds. It's clear this location is under new management and is managed poorly. It's okay, after decades, we will not visit this location anymore.
Chelsie Roland
The service was horrible. The staff was on her AirPods the hole time talking on the phone while helping customers. They are supposed to be wearing masks but they weren’t covering any one of the staff’s nose or mouth. In addition to this my cookie was hard and seemed like it was a day or two old. It was the worst Great American experience I have ever had. On your website you brag about how your store is safe. Lies!
Nesh ..
I remember when I visited this location and the girl straight up told me I need to hurry because she was about to close. Another time I went and I got soooo sick but I didn't want to believe it was the cookies. I went back again and I was good. But this time when I went back I got six cookies, once I got home I realized they weren't soft SHAME ON THEM!! Great American is suppose to have the besttt cookies not hard cookies! 5:00 am rolls around and I'm nauseous! It is now 1:00pm and I am still sick, I have not had anything to eat because my stomach hurts and I know for a fact it was those cookies because I have gotten sick from eating there before. At this point I don't care how bad I want cookies I won't be going back to this location.
Thank you to the staff at this location. The manager here is very helpful and is knowledgeable. I had a last minute cake which I ordered here and i must say they definitely considered my cake very well. Must say very hygienic and clean place as well.. Highly recommended!
Ordered a cookie cake to honor my late brother. Cake was undercooked. I called to speak with the manager who told me "that's not possible because everyone else's cake was fine" I told her that I am not referring to everyone else's cake, but mine. She told me I could bring the cake back the next day for an exchange. The event took place today, not tomorrow. This store offers no refunds. It's clear this location is under new management and is managed poorly. It's okay, after decades, we will not visit this location anymore.
The service was horrible. The staff was on her AirPods the hole time talking on the phone while helping customers. They are supposed to be wearing masks but they weren’t covering any one of the staff’s nose or mouth. In addition to this my cookie was hard and seemed like it was a day or two old. It was the worst Great American experience I have ever had. On your website you brag about how your store is safe. Lies!
I remember when I visited this location and the girl straight up told me I need to hurry because she was about to close. Another time I went and I got soooo sick but I didn't want to believe it was the cookies. I went back again and I was good. But this time when I went back I got six cookies, once I got home I realized they weren't soft SHAME ON THEM!! Great American is suppose to have the besttt cookies not hard cookies! 5:00 am rolls around and I'm nauseous! It is now 1:00pm and I am still sick, I have not had anything to eat because my stomach hurts and I know for a fact it was those cookies because I have gotten sick from eating there before. At this point I don't care how bad I want cookies I won't be going back to this location.
Restaurantji Recommends