Store is purely outdated and lacks leadership (Scott and Michelle) that is conducive of moving it in the right direction. The kids that work there speak very lowly of management that treats them mostly as low labor workers than humans trying to learn. Upper management are lackluster incompetent store individuals who runs this store without the respect of the people that work there and shop there.
Dart T.
I came in tonight with my family member to pick up some last minute balloons. There was a customer in front of us that got their balloon filled then that employee told another employee named Michael (wearing scrubs) that that was his last balloon for the moment because he had other tasks to take care of. With us still standing there, Michael proceeded to go to register 16, ignoring us. We saw another employee walk by and we explained what happened. She went to talk to Michael and he began laughing. A couple of minutes later, two great young ladies came to assist us and we were able to finally check out. If you're looking 10/10 service just know that at 9:30 on a Monday evening may not be your best bet. Good luck!
Heytheredoyou L.
Heard from a friend of mine that they had seen rats in the produce section. I am very disappointed... I didn't see any rats
Jessica O.
We decided to go to this Kroger today out of location convenience and never again will that happen. We stopped going here a while back because it was always filthy, and sadly about a year since we've been in it is actually worse. The restroom smells like urine both women and men's. Trash all over the floor and the drain in the women's room looks like it's about to pop out of the floor because the floor around it is destroyed. I'm surprised someone hasn't busted their a-- yet tripping on the missing floor. Other parts of the store had strange odors. Employees never gave guest the right of way. Other newnan Kroger's have a much larger selection so would recommend going to any other one. I legitimately felt gross walking in this place.
M. R.
I've been going to this location since it opened and for many years it was an excellent place to shop. A couple years ago, it appears that management changed (or completely left) and now I feel like I'm shopping at a warehouse store. All the employees look sloppy in street clothes, vendors blocking aisles during the day and they never have things I need. The only thing that kept me coming back is that I knew where everything was, now they're resetting everything and I can't find anything. The biggest gripe I have is their new ad campaign about "fresh for everyone" is so completely the opposite of what their produce is like it's laughable. I hate that I'm now going to have to go to all the way to Lower-Fayetteville road location, but I've had enough.
Mercy Delgado
They are not restocking
Eric R.
Total NON enforcement of mask policy at this store! Multiple people walking around store unmasked and not respecting social distancing. Totally unsafe esp if you are at risk. I raised the issue with self checkout manager and she just shrugged her shoulders.
Elizabeth J.
I wish I could give 0 stars. DO NOT ORDER PICK UP! My order was hours late TWICE and both orders were completely wrong. The manager was rude and disrespectful. Save yourself the trouble- there are plenty of other options.
Debbie Porrello
They are not enforcing the use of masks. Many customers come in without masks.
Keith I.
We will never go back in this Kroger store. There was no mask enforcement. Many customers were not wearing masks and even one cashier did not gave a mask on. COVID 19 is a serious pandemic! It is the stores responsibility to keep customers safe. I will be shopping at Publix, Target, and Walmart who are enforcing masks!
Dirty! Take a look at the bathroom. Take a look at the checkout. Someone needs to do a thorough cleaning before I come back.
Dax L.
Even during the pandemic, Kroger is especially falling apart. Shelves are sparse, produce is pitiful, employees, most are snotty and the cashiers are even worse. One refused to take my bags, but wouldn't get anyone to empty my cart. I had to unload my cart, bag my groceries, chase down my apples and then pay. I should have been offered a 20% discount just for the hassle. The cashier opened my bag of apples and let them roll on the floor. Didn't offer to replace, nor re-bag. Floors are dirty, everything is a mess. There is no customer service, let alone groceries to be had. Thomas Crossroads Kroger has fallen down HARD. I will not be back to that location....ever.
Brian T.
This has got to be the worst Kroger around! I live right around the corner and will literally drive the opposite direction just to go to a Kroger that actually has product in stock and isn't expired. Literally no produce on the shelf EVER and the few times they do have something, it's rotten. This place is a dump and needs someone from corporate to recognize that it needs a major overhaul from the building to the staff.
Erin C.
This store is on a steady decline, nothing ever in stock and if it's a fresh vegetable it's expired . One star because the Starbucks is nice. The produce is horrific, there store slogan should be " The truck didn't come in yet." I cannot believe this area of sharpsburg, has such a sad looking Kroger . We deserve better than this. FYI - please like if you agree this the worst Kroger in coweta .
Kim Cook
On a weekend before a holiday, the cashiers are let go at 10pm, or so I was told by some teenager that had to "approve" my coupons at 11:50pm. She had to tear herself away from the guy that she was flirting with at self-checkout. I spent $309 & change tonight but had to go through self-checkout because Kroger let their cashiers go. That's total BS! I've been a Kroger customer for 35 years but am now looking forward to shopping at Publix!
Store is purely outdated and lacks leadership (Scott and Michelle) that is conducive of moving it in the right direction. The kids that work there speak very lowly of management that treats them mostly as low labor workers than humans trying to learn. Upper management are lackluster incompetent store individuals who runs this store without the respect of the people that work there and shop there.
I came in tonight with my family member to pick up some last minute balloons. There was a customer in front of us that got their balloon filled then that employee told another employee named Michael (wearing scrubs) that that was his last balloon for the moment because he had other tasks to take care of. With us still standing there, Michael proceeded to go to register 16, ignoring us. We saw another employee walk by and we explained what happened. She went to talk to Michael and he began laughing. A couple of minutes later, two great young ladies came to assist us and we were able to finally check out. If you're looking 10/10 service just know that at 9:30 on a Monday evening may not be your best bet. Good luck!
Heard from a friend of mine that they had seen rats in the produce section. I am very disappointed... I didn't see any rats
We decided to go to this Kroger today out of location convenience and never again will that happen. We stopped going here a while back because it was always filthy, and sadly about a year since we've been in it is actually worse. The restroom smells like urine both women and men's. Trash all over the floor and the drain in the women's room looks like it's about to pop out of the floor because the floor around it is destroyed. I'm surprised someone hasn't busted their a-- yet tripping on the missing floor. Other parts of the store had strange odors. Employees never gave guest the right of way. Other newnan Kroger's have a much larger selection so would recommend going to any other one. I legitimately felt gross walking in this place.
I've been going to this location since it opened and for many years it was an excellent place to shop. A couple years ago, it appears that management changed (or completely left) and now I feel like I'm shopping at a warehouse store. All the employees look sloppy in street clothes, vendors blocking aisles during the day and they never have things I need. The only thing that kept me coming back is that I knew where everything was, now they're resetting everything and I can't find anything. The biggest gripe I have is their new ad campaign about "fresh for everyone" is so completely the opposite of what their produce is like it's laughable. I hate that I'm now going to have to go to all the way to Lower-Fayetteville road location, but I've had enough.
They are not restocking
Total NON enforcement of mask policy at this store! Multiple people walking around store unmasked and not respecting social distancing. Totally unsafe esp if you are at risk. I raised the issue with self checkout manager and she just shrugged her shoulders.
I wish I could give 0 stars. DO NOT ORDER PICK UP! My order was hours late TWICE and both orders were completely wrong. The manager was rude and disrespectful. Save yourself the trouble- there are plenty of other options.
They are not enforcing the use of masks. Many customers come in without masks.
We will never go back in this Kroger store. There was no mask enforcement. Many customers were not wearing masks and even one cashier did not gave a mask on. COVID 19 is a serious pandemic! It is the stores responsibility to keep customers safe. I will be shopping at Publix, Target, and Walmart who are enforcing masks!
Restaurantji Recommends
Dirty! Take a look at the bathroom. Take a look at the checkout. Someone needs to do a thorough cleaning before I come back.
Even during the pandemic, Kroger is especially falling apart. Shelves are sparse, produce is pitiful, employees, most are snotty and the cashiers are even worse. One refused to take my bags, but wouldn't get anyone to empty my cart. I had to unload my cart, bag my groceries, chase down my apples and then pay. I should have been offered a 20% discount just for the hassle. The cashier opened my bag of apples and let them roll on the floor. Didn't offer to replace, nor re-bag. Floors are dirty, everything is a mess. There is no customer service, let alone groceries to be had. Thomas Crossroads Kroger has fallen down HARD. I will not be back to that location....ever.
This has got to be the worst Kroger around! I live right around the corner and will literally drive the opposite direction just to go to a Kroger that actually has product in stock and isn't expired. Literally no produce on the shelf EVER and the few times they do have something, it's rotten. This place is a dump and needs someone from corporate to recognize that it needs a major overhaul from the building to the staff.
This store is on a steady decline, nothing ever in stock and if it's a fresh vegetable it's expired . One star because the Starbucks is nice. The produce is horrific, there store slogan should be " The truck didn't come in yet." I cannot believe this area of sharpsburg, has such a sad looking Kroger . We deserve better than this. FYI - please like if you agree this the worst Kroger in coweta .
On a weekend before a holiday, the cashiers are let go at 10pm, or so I was told by some teenager that had to "approve" my coupons at 11:50pm. She had to tear herself away from the guy that she was flirting with at self-checkout. I spent $309 & change tonight but had to go through self-checkout because Kroger let their cashiers go. That's total BS! I've been a Kroger customer for 35 years but am now looking forward to shopping at Publix!