Super great Rids delicious ? Beef Brisket also great they gave me lot for my Money ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato, Fried Pickles, Back Ribs, Beef Brisket
David Burke
Bree was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles
Marcene Cooper
Dear Smokey Bones Management,I am writing to express my gratitude for the exceptional service provided by your team despite the challenges faced on Mother's Day, one of the busiest days of the year. My party of four visited your restaurant on the evening of Mother's Day, arriving at 7:30pm and receiving our food at 9:30pm, then departing at 10:30pm. Although our experience was marred by understaffing and cold food, the professionalism and grace demonstrated by your manager, Chris Regan, along with your server, Anjie Fletcher, and Kaitlyn, truly impressed us.Throughout the evening, it was evident that your restaurant was understaffed, with the demand far exceeding the capacity of the team. Despite this, Chris, Anjie, and Kaitlyn handled the situation with poise and efficiency. They went above and beyond to ensure that every guest was attended to, managing the chaos with professionalism and a calm demeanor.Unfortunately, our food was brought out cold, which was disappointing given the anticipation of enjoying a warm meal. However, I must emphasize that our decision not to request our meal be comped was solely due to the exceptional customer service provided by Chris, Anjie, and Kaitlyn. Their attentiveness, friendliness, and commitment to ensuring our satisfaction were truly commendable. They remained attentive to our needs throughout the evening, despite the challenges they were facing.While the food quality may have been lacking on this occasion, the exemplary service delivered by your team more than made up for it. Chris, Anjie, and Kaitlyn exemplified the epitome of hospitality, and their dedication to ensuring a positive dining experience did not go unnoticed.Please convey our sincere appreciation to Chris, Anjie, and Kaitlyn for their outstanding service. They are a credit to your establishment and deserve recognition for their professionalism and dedication.Thank you once again for a memorable evening, despite the challenges faced.Sincerely,Marcene CooperParking: Parking is great
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Skillet Cornbread, Back Ribs
Koko Cato
Came in there wasn't many customers. Placed my order with the waitress Paige and was told by her that they only served 18 0z Bone-in ribeyes. So I ordered that. When the steak arrived to the table it was an 8oz no bone. I also ordered the Korean pork belly pops which didn't have the cucumbers(was told they didn't have any) so my plate was full of red onions and Pops were very tuff to eat. My guest with me ordered the Brisket which was totally dry/hard with broccoli (extremely no season) a side of baked beans(old/dry) and looked as if they had been sitting out overnight. So we decided to leave the restaurant and eat somewhere else. Tried to talk with the manager Chris which seems uninterested in the problem and showed no concerned. I DEFINITELY WILL NOT BE RETURNING TO THIS ESTABLISHMENT TO SPEND MY HARD EARNED MONEY. Very disappointed
Atmosphere: 5
Food: 1
Service: 2
Mitch Everett
I arrived at 4:45, hoping to beat the dinner rush. Most of yhe restaurant was empty, there was one family ahead of me. I was told there was a wait. 1 hour later, 30+ families left because the wait kept growing. Tables remained empty, I counted 17 employees all looking like they were filling to go orders??? So I ordered to go, pickup. 15 minutes late my food was ready. Still haven't been paged for my table, 90% were empty now. Ribs tasted ok, but were very tough. The Brunswick Stew tasted like a can of tomato sauce. Cole Slaw was good.
Atmosphere: 2
Food: 1
Service: 1
Shelby Morrison
Omar did a great job! Food was great and service was fast ?
Atmosphere: 5
Food: 5
Service: 5
Bret Myers
Angie was a wonderful, friendly server that greeted us with a smile!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Loaded Nachos
Kaylyn Morris
The morning glory burger is my favorite thing on the menu!! The To-go staff is phenomenal, no matter if it’s Asia or Kay the service will be great!!
Atmosphere: 5
Food: 5
Service: 5
Cami Stone
Very Empty. Took 30 mins in an empty restaurant for a burger which was raw upon delivery. It tasted sour like the meat has spoiled and when asking if the meat was fresh they told me they dethaw is at room temperature for 2 days prior so it's still fresh. My friend ordered a salad and was throwing it up just moments from leaving the place. I don't think I will be returning. Such a shame.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Hamburger
jarvis D jenkins (Jab)
Had To Wait So Long,Asked For A Manager. My Daughter and Her Friend Took There Food With Them. WANT BE COMING BACK
Asia was the best at answering all my questions and helping me shes the best
Amanda Allen
Im giving 4 stars because the corn was just horrible. It was soggy, grey colored and tasteless. Bri our server who was very sweet and attentive, apologized (though it wasnt her fault) and offered another side. We ordered baked beans...not any better. Tasted canned. Signature ribs and pork belly pops were definitely delicious and tender. Bri gave great service!
Atmosphere: 5
Food: 4
Service: 5
King Lumpkins
There was a issue with the service however the Manager (Susan) resolved the problem with a attention to detail that deserves a 2nd Chance.Kid-friendliness: The Kids Menu gave enough options to make a choice for the pickiest child.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Skillet Cornbread, Back Ribs, Smoked Chicken Wings, Grilled Chicken Wings and Fries, Beef Brisket
Birtice Lightner
Asia was amazing she helped me along with my takeout.
sonya porch
Bree is an awesome waitress.Attentive to all of our needs all with a pleasant beautiful personality. Thank you Bree!!
Super great Rids delicious ? Beef Brisket also great they gave me lot for my Money ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato, Fried Pickles, Back Ribs, Beef Brisket
Bree was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles
Dear Smokey Bones Management,I am writing to express my gratitude for the exceptional service provided by your team despite the challenges faced on Mother's Day, one of the busiest days of the year. My party of four visited your restaurant on the evening of Mother's Day, arriving at 7:30pm and receiving our food at 9:30pm, then departing at 10:30pm. Although our experience was marred by understaffing and cold food, the professionalism and grace demonstrated by your manager, Chris Regan, along with your server, Anjie Fletcher, and Kaitlyn, truly impressed us.Throughout the evening, it was evident that your restaurant was understaffed, with the demand far exceeding the capacity of the team. Despite this, Chris, Anjie, and Kaitlyn handled the situation with poise and efficiency. They went above and beyond to ensure that every guest was attended to, managing the chaos with professionalism and a calm demeanor.Unfortunately, our food was brought out cold, which was disappointing given the anticipation of enjoying a warm meal. However, I must emphasize that our decision not to request our meal be comped was solely due to the exceptional customer service provided by Chris, Anjie, and Kaitlyn. Their attentiveness, friendliness, and commitment to ensuring our satisfaction were truly commendable. They remained attentive to our needs throughout the evening, despite the challenges they were facing.While the food quality may have been lacking on this occasion, the exemplary service delivered by your team more than made up for it. Chris, Anjie, and Kaitlyn exemplified the epitome of hospitality, and their dedication to ensuring a positive dining experience did not go unnoticed.Please convey our sincere appreciation to Chris, Anjie, and Kaitlyn for their outstanding service. They are a credit to your establishment and deserve recognition for their professionalism and dedication.Thank you once again for a memorable evening, despite the challenges faced.Sincerely,Marcene CooperParking: Parking is great
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Skillet Cornbread, Back Ribs
Came in there wasn't many customers. Placed my order with the waitress Paige and was told by her that they only served 18 0z Bone-in ribeyes. So I ordered that. When the steak arrived to the table it was an 8oz no bone. I also ordered the Korean pork belly pops which didn't have the cucumbers(was told they didn't have any) so my plate was full of red onions and Pops were very tuff to eat. My guest with me ordered the Brisket which was totally dry/hard with broccoli (extremely no season) a side of baked beans(old/dry) and looked as if they had been sitting out overnight. So we decided to leave the restaurant and eat somewhere else. Tried to talk with the manager Chris which seems uninterested in the problem and showed no concerned. I DEFINITELY WILL NOT BE RETURNING TO THIS ESTABLISHMENT TO SPEND MY HARD EARNED MONEY. Very disappointed
Atmosphere: 5
Food: 1
Service: 2
I arrived at 4:45, hoping to beat the dinner rush. Most of yhe restaurant was empty, there was one family ahead of me. I was told there was a wait. 1 hour later, 30+ families left because the wait kept growing. Tables remained empty, I counted 17 employees all looking like they were filling to go orders??? So I ordered to go, pickup. 15 minutes late my food was ready. Still haven't been paged for my table, 90% were empty now. Ribs tasted ok, but were very tough. The Brunswick Stew tasted like a can of tomato sauce. Cole Slaw was good.
Atmosphere: 2
Food: 1
Service: 1
Omar did a great job! Food was great and service was fast ?
Atmosphere: 5
Food: 5
Service: 5
Angie was a wonderful, friendly server that greeted us with a smile!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Loaded Nachos
The morning glory burger is my favorite thing on the menu!! The To-go staff is phenomenal, no matter if it’s Asia or Kay the service will be great!!
Atmosphere: 5
Food: 5
Service: 5
Very Empty. Took 30 mins in an empty restaurant for a burger which was raw upon delivery. It tasted sour like the meat has spoiled and when asking if the meat was fresh they told me they dethaw is at room temperature for 2 days prior so it's still fresh. My friend ordered a salad and was throwing it up just moments from leaving the place. I don't think I will be returning. Such a shame.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Hamburger
Had To Wait So Long,Asked For A Manager. My Daughter and Her Friend Took There Food With Them. WANT BE COMING BACK
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
Asia was the best at answering all my questions and helping me shes the best
Im giving 4 stars because the corn was just horrible. It was soggy, grey colored and tasteless. Bri our server who was very sweet and attentive, apologized (though it wasnt her fault) and offered another side. We ordered baked beans...not any better. Tasted canned. Signature ribs and pork belly pops were definitely delicious and tender. Bri gave great service!
Atmosphere: 5
Food: 4
Service: 5
There was a issue with the service however the Manager (Susan) resolved the problem with a attention to detail that deserves a 2nd Chance.Kid-friendliness: The Kids Menu gave enough options to make a choice for the pickiest child.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Skillet Cornbread, Back Ribs, Smoked Chicken Wings, Grilled Chicken Wings and Fries, Beef Brisket
Asia was amazing she helped me along with my takeout.
Bree is an awesome waitress.Attentive to all of our needs all with a pleasant beautiful personality. Thank you Bree!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Back Ribs