Service is perfect , Carrie is the BEST! Food is always consistent and amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Chicken Soup, Salad
Khalilah parks
it is truly sad that in the 21st century we as a society continuously go backward.Yesterday my friends and I were at a local restaurant in Rome, GA to enjoy a meal and each other's company.Upon ordering our food Caitlyn Boston, politely asked the server if she could replace her pizza with something else as the food she received was not to her liking. She was not seeking a free meal or "handouts" she would have gladly paid for both of her orders she just wanted something different. The manager of this establishment came over and said it was no problem and he could replace her food with a lasagna for no charge, since she didn't ask for it to be replaced with no charge she was happy and thanked the gentleman for doing this. She received her replacement item just like any patron and started eating it, upon mixing up her food she found a hair in it. So she flagged the server's attention and told her what she had found and she said she would get her manager, the same young man from before.She was expecting her problems to be heard and addressed professionally, but she was met with a hostile response almost immediately. The manager crouched down and asked her where the hair was in her food and she showed him, not seeing it at first he looked more closely. He said that the hair could not have come from their kitchen staff because no one in their kitchen has "that kind of hair" he also asked how is there food on top of the meal she already started eating. She said she did not know however she just wanted to bring this to their attention.I am not sure of the job description of the next young lady who came to the table she also said that no one in their kitchen staff has "this kind of hair" and then picked up the hair and said "Ma'am this hair is synthetic." she did not need to say the word synthetic because that and in the circumstance she used it was a microaggression. Caitlyn took offense to this obviously and things escalated from there. The brown-haired young lady who came to the table second did not have an attitude suited for customer service. Caitlyn said to the lady we just want to pay for our food so that we can leave the lady took her money so that she could ring her up.I noticed you said you have video evidence, I hope that same video evidence shows that this young lady went over to individuals in the restaurant to talk about the situation whilst throwing sharp and looking at Caitlyn. As a former customer service employee myself I understand that conflicts between the employee and customer can arise but it is important to approach the customer with a kind attitude, to begin with. However, this young lady did not do this.The 3 young adults called their parents, their dad was a police officer who was on patrol.When you get a call from your child crying hysterically you want to drop everything to make sure they are okay. If you have children then you would understand that as well.No one side is innocent. But the brown-haired young lady who is an employee there decided to approach us having an attitude and using a slew of microaggressions, which is discrimination.It is sad that in this day and age people who look like us have to record our interactions like this to be taken seriously.We have no reason to lie, we all had our own money and paid, and we weren't asking for handouts.It did not have to go the way it did, but once Caitlyn felt like she was being disrespected of course she took up for herself.The young lady who was our specific server was a very personable lady, whom we complimented because of how nice she was.You know she was not complaining about her or had any issues with her.I respect all people and understand that this is your livelihood, their family owns a small business as well and would never disrespect or do anything to mess with a server.The young lady with the brunette hair that you employed might've had a bad day, but the way that she approached and treated these people was not right. She has some sort of hatred in her heart, and I h
Atmosphere: 1
Food: 4
Service: 1
chris janes
My food was well, however the experience was something that I will never forget. My girlfriend and siblings were eating dinner on February 22, 2024. My girlfriend and sister both had pizza in which they didn’t like. My sister informed our waitress and she informed the manager, *our waitress was not involved in this situation, she was nice and had nothing to do with the situation*. The problem came in where my sister received a lasagna instead in which had a hair in it a Dark/black long piece of hair in it. My sister who was sitting across from me then said there was a hair in it and we reported it again. The manager came back upset disregarding the hair until I stuck my fingers in the food to pick it back up. Words as quoted completely from the manager “how is there a piece of hair in food that you’ve Already started eating”. He had a very different demeanor in his tone of voice and it was very triggering for my sister. She responded with the same tone to the manager as did I. There was another woman involved who was an employee in which made the altercation go from bad to worse. She was walking around tables saying stuff to other people about the situation giving my sister dirty looks in the process. The police was threatened to be called, my sister then called my dad, who is and had been an officer for more than 15 years. The manager came back and explained to my dad what was going on and was saying that it was ridiculous, and they had never had to deal with this before. My sister was crying at this point. We all had money everybody else had paid at the point, so we didn’t need “free food” we wouldn’t be hard up for food anyways. Continuing with the story, the female employee said there is no one in our kitchen who has this type of hair, we asked what she meant by that and then she proceeded to say “this is synthetic”. My sister and girlfriend both had braids, my girlfriends hair was brownish blonde and my sisters was black. WEAVE AND SYNTHETIC HAIR ARE 2 COMPLETELY DIFFERENT THINGS. The hair used in my sister braids is 100% real and came from the sisters salon’s and in west Rome, and came be completely proven. My mom comes in and speaks to the table that the rude female employee was speaking to and she spoke to the also because they are Rome chamber members. My mom says “ and whoever said that the hair was synthetic you’re wrong and you’re racist” the rude female employee says “I said it”. And the situation escalated from there. There were cameras in the restaurant and there is video footage of us celebrating this and that as stated by the restaurant owner in a former review reply. If there is footage of that, then there is footage that proves my sister didn’t put any hair in any food as that was clearly implied multiple times by the manager and the rude female employee, and there is video footage that proves who handled the lasagna that had the hair in it. Even when we were walking out she makes an ugly face and points to my sisters hair behind her back. It is very disgusting to use immigration as a justification for ignorance and racism. Y’all don’t tolerate that kind of behavior and neither do we. As an African American I am disgusted, disappointed and hurt because of that experience. AGAIN THANKS TO OUR WAITRESS THAT WAS NICE TO US AS WE NEVER STATED OTHERWISE.
Atmosphere: 1
Service: 1
Caitlyn Boston
The service is terrible i was racially profiled after my food was awful i asked for something esle and it came back with hair in it and i was told the hair was synthetic because i was black and I have braids and that I put it in there myself and the police was threatened to be called because i was out of order the manger came to our table rude from the beginning and yes my food was handled by someone esle because my food wasn’t given to me by my server yes our server was amazing but may i remind you another random worker who was a very disgusting person approached our table in a very disrespectful manner and claimed the hair to be mine and synthetic as well after i gave her the money for my food she still wanted to continue to argue with me saying I wanted free food when I gave you a $50 bill for a bill of $19 its crazy that you have not one but two insanely rude and raciest people working for you that’s a problem in its self not only was she out of order when my mother came to check on us she acted as if she wanted to fight right there in the restaurant she is a disgusting person and she needs to be fired I will never even dream of visiting this place again and talk about college student every last one of us at the table are very educated college students since were mentioning that I never have experience anything like this in my life words like yall and you people should never be used to describe a human person poor service and poor food
Atmosphere: 1
Food: 1
Service: 1
Falecia Mckinney
Everytime I eat here it’s AMAZING. I can not tell you enough it’s my favorite place In Rome. Pesto pasta.. THE BEST. Beef ravioli.. MY FAVE! Love this place. Staff is also AMAZING.
Atmosphere: 5
Food: 5
Service: 5
Mr. Kerry Simms
Arrived and was greeted and seated right away. Servers were nice and attentive and after placing our orders we didn’t wait very long. Food came to us piping hot and everything tasted extremely fresh. Definitely recommend and will be returning in the near
Atmosphere: 5
Food: 5
Service: 5
Paulette Walton
Not only was the pizza exceptional, but the service was also top-notch. The staff were friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Jenny Dalton
Delicious food!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Lobster Ravioli
Tonya S.
Family dinner and our son ordered the meat calzone, grandson got chicken Alfredo, husband the tour of Italy, and I had the gyro plate. Food was dry and lukewarm. The tour of Italy tasted like it had been frozen and reheated. I did have the lemon chicken soup and it was delicious. Our server was amazing though and that's the only reason I am giving it two stars.
Nick C
My daughter got the cheese pizza and it was the best pizza I’ve ever had. The gyro is amazing and the artichoke dip is to die for. Tiramisu is also pretty good.My family’s new favorite place. We’ll be seeing you every other weekend just about.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pasta Milano, Tiramisu with Lady Fingers
Wow what a pleasant surprise! Amazing service. Delicious food. Wonderful atmosphere. This was our first visit. This is now our go to Italian Restaurant in Rome. Special thanks to our server, Donnie. He was just fantastic. See you soon!!
Atmosphere: 5
Food: 5
Service: 5
david ryan
When our appetizer was brought, they did not bring us any plates. I had to go ask for some. Waiter took our order and we didn’t see him till he brought the check.
Atmosphere: 4
Food: 4
Service: 1
Tiffany Nicole
Nice restaurant. I ordered the Gladiator cheesesteak sub and it was okay. I really enjoyed the environment and our waiter was very attentive. We also had the manager come by and make sure we were enjoying our meal, which is always nice! My friend did order a beer with her meal and it tasted a bit off. The manager addressed that while he was at our table and apologized. Definitely returning to this location again. ?
Maxx Brown
Love their
Atmosphere: 5
Food: 5
Service: 5
Lily Beth R.
Bella Roma needs to clarify the pricing on their menus. The menu says Ravioli is $13 but I got charged almost $20. When I asked about this price jump, they said meat sauce is extra. It is not stated under Ravioli on the menu that it is extra cost to get meat sauce. Our waitress was very sweet but did not verbally tell me about this charge that was not stated in the menu. I was disappointed by how the manager handled the situation. "I thought I would let you know." Thanks for letting me know AFTER I ordered and finished my plate. Clarifying the menu will prevent this from happening in the future.
Service is perfect , Carrie is the BEST! Food is always consistent and amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Chicken Soup, Salad
it is truly sad that in the 21st century we as a society continuously go backward.Yesterday my friends and I were at a local restaurant in Rome, GA to enjoy a meal and each other's company.Upon ordering our food Caitlyn Boston, politely asked the server if she could replace her pizza with something else as the food she received was not to her liking. She was not seeking a free meal or "handouts" she would have gladly paid for both of her orders she just wanted something different. The manager of this establishment came over and said it was no problem and he could replace her food with a lasagna for no charge, since she didn't ask for it to be replaced with no charge she was happy and thanked the gentleman for doing this. She received her replacement item just like any patron and started eating it, upon mixing up her food she found a hair in it. So she flagged the server's attention and told her what she had found and she said she would get her manager, the same young man from before.She was expecting her problems to be heard and addressed professionally, but she was met with a hostile response almost immediately. The manager crouched down and asked her where the hair was in her food and she showed him, not seeing it at first he looked more closely. He said that the hair could not have come from their kitchen staff because no one in their kitchen has "that kind of hair" he also asked how is there food on top of the meal she already started eating. She said she did not know however she just wanted to bring this to their attention.I am not sure of the job description of the next young lady who came to the table she also said that no one in their kitchen staff has "this kind of hair" and then picked up the hair and said "Ma'am this hair is synthetic." she did not need to say the word synthetic because that and in the circumstance she used it was a microaggression. Caitlyn took offense to this obviously and things escalated from there. The brown-haired young lady who came to the table second did not have an attitude suited for customer service. Caitlyn said to the lady we just want to pay for our food so that we can leave the lady took her money so that she could ring her up.I noticed you said you have video evidence, I hope that same video evidence shows that this young lady went over to individuals in the restaurant to talk about the situation whilst throwing sharp and looking at Caitlyn. As a former customer service employee myself I understand that conflicts between the employee and customer can arise but it is important to approach the customer with a kind attitude, to begin with. However, this young lady did not do this.The 3 young adults called their parents, their dad was a police officer who was on patrol.When you get a call from your child crying hysterically you want to drop everything to make sure they are okay. If you have children then you would understand that as well.No one side is innocent. But the brown-haired young lady who is an employee there decided to approach us having an attitude and using a slew of microaggressions, which is discrimination.It is sad that in this day and age people who look like us have to record our interactions like this to be taken seriously.We have no reason to lie, we all had our own money and paid, and we weren't asking for handouts.It did not have to go the way it did, but once Caitlyn felt like she was being disrespected of course she took up for herself.The young lady who was our specific server was a very personable lady, whom we complimented because of how nice she was.You know she was not complaining about her or had any issues with her.I respect all people and understand that this is your livelihood, their family owns a small business as well and would never disrespect or do anything to mess with a server.The young lady with the brunette hair that you employed might've had a bad day, but the way that she approached and treated these people was not right. She has some sort of hatred in her heart, and I h
Atmosphere: 1
Food: 4
Service: 1
My food was well, however the experience was something that I will never forget. My girlfriend and siblings were eating dinner on February 22, 2024. My girlfriend and sister both had pizza in which they didn’t like. My sister informed our waitress and she informed the manager, *our waitress was not involved in this situation, she was nice and had nothing to do with the situation*. The problem came in where my sister received a lasagna instead in which had a hair in it a Dark/black long piece of hair in it. My sister who was sitting across from me then said there was a hair in it and we reported it again. The manager came back upset disregarding the hair until I stuck my fingers in the food to pick it back up. Words as quoted completely from the manager “how is there a piece of hair in food that you’ve Already started eating”. He had a very different demeanor in his tone of voice and it was very triggering for my sister. She responded with the same tone to the manager as did I. There was another woman involved who was an employee in which made the altercation go from bad to worse. She was walking around tables saying stuff to other people about the situation giving my sister dirty looks in the process. The police was threatened to be called, my sister then called my dad, who is and had been an officer for more than 15 years. The manager came back and explained to my dad what was going on and was saying that it was ridiculous, and they had never had to deal with this before. My sister was crying at this point. We all had money everybody else had paid at the point, so we didn’t need “free food” we wouldn’t be hard up for food anyways. Continuing with the story, the female employee said there is no one in our kitchen who has this type of hair, we asked what she meant by that and then she proceeded to say “this is synthetic”. My sister and girlfriend both had braids, my girlfriends hair was brownish blonde and my sisters was black. WEAVE AND SYNTHETIC HAIR ARE 2 COMPLETELY DIFFERENT THINGS. The hair used in my sister braids is 100% real and came from the sisters salon’s and in west Rome, and came be completely proven. My mom comes in and speaks to the table that the rude female employee was speaking to and she spoke to the also because they are Rome chamber members. My mom says “ and whoever said that the hair was synthetic you’re wrong and you’re racist” the rude female employee says “I said it”. And the situation escalated from there. There were cameras in the restaurant and there is video footage of us celebrating this and that as stated by the restaurant owner in a former review reply. If there is footage of that, then there is footage that proves my sister didn’t put any hair in any food as that was clearly implied multiple times by the manager and the rude female employee, and there is video footage that proves who handled the lasagna that had the hair in it. Even when we were walking out she makes an ugly face and points to my sisters hair behind her back. It is very disgusting to use immigration as a justification for ignorance and racism. Y’all don’t tolerate that kind of behavior and neither do we. As an African American I am disgusted, disappointed and hurt because of that experience. AGAIN THANKS TO OUR WAITRESS THAT WAS NICE TO US AS WE NEVER STATED OTHERWISE.
Atmosphere: 1
Service: 1
The service is terrible i was racially profiled after my food was awful i asked for something esle and it came back with hair in it and i was told the hair was synthetic because i was black and I have braids and that I put it in there myself and the police was threatened to be called because i was out of order the manger came to our table rude from the beginning and yes my food was handled by someone esle because my food wasn’t given to me by my server yes our server was amazing but may i remind you another random worker who was a very disgusting person approached our table in a very disrespectful manner and claimed the hair to be mine and synthetic as well after i gave her the money for my food she still wanted to continue to argue with me saying I wanted free food when I gave you a $50 bill for a bill of $19 its crazy that you have not one but two insanely rude and raciest people working for you that’s a problem in its self not only was she out of order when my mother came to check on us she acted as if she wanted to fight right there in the restaurant she is a disgusting person and she needs to be fired I will never even dream of visiting this place again and talk about college student every last one of us at the table are very educated college students since were mentioning that I never have experience anything like this in my life words like yall and you people should never be used to describe a human person poor service and poor food
Atmosphere: 1
Food: 1
Service: 1
Everytime I eat here it’s AMAZING. I can not tell you enough it’s my favorite place In Rome. Pesto pasta.. THE BEST. Beef ravioli.. MY FAVE! Love this place. Staff is also AMAZING.
Atmosphere: 5
Food: 5
Service: 5
Arrived and was greeted and seated right away. Servers were nice and attentive and after placing our orders we didn’t wait very long. Food came to us piping hot and everything tasted extremely fresh. Definitely recommend and will be returning in the near
Atmosphere: 5
Food: 5
Service: 5
Not only was the pizza exceptional, but the service was also top-notch. The staff were friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Delicious food!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Lobster Ravioli
Family dinner and our son ordered the meat calzone, grandson got chicken Alfredo, husband the tour of Italy, and I had the gyro plate. Food was dry and lukewarm. The tour of Italy tasted like it had been frozen and reheated. I did have the lemon chicken soup and it was delicious. Our server was amazing though and that's the only reason I am giving it two stars.
My daughter got the cheese pizza and it was the best pizza I’ve ever had. The gyro is amazing and the artichoke dip is to die for. Tiramisu is also pretty good.My family’s new favorite place. We’ll be seeing you every other weekend just about.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pasta Milano, Tiramisu with Lady Fingers
Restaurantji Recommends
Wow what a pleasant surprise! Amazing service. Delicious food. Wonderful atmosphere. This was our first visit. This is now our go to Italian Restaurant in Rome. Special thanks to our server, Donnie. He was just fantastic. See you soon!!
Atmosphere: 5
Food: 5
Service: 5
When our appetizer was brought, they did not bring us any plates. I had to go ask for some. Waiter took our order and we didn’t see him till he brought the check.
Atmosphere: 4
Food: 4
Service: 1
Nice restaurant. I ordered the Gladiator cheesesteak sub and it was okay. I really enjoyed the environment and our waiter was very attentive. We also had the manager come by and make sure we were enjoying our meal, which is always nice! My friend did order a beer with her meal and it tasted a bit off. The manager addressed that while he was at our table and apologized. Definitely returning to this location again. ?
Love their
Atmosphere: 5
Food: 5
Service: 5
Bella Roma needs to clarify the pricing on their menus. The menu says Ravioli is $13 but I got charged almost $20. When I asked about this price jump, they said meat sauce is extra. It is not stated under Ravioli on the menu that it is extra cost to get meat sauce. Our waitress was very sweet but did not verbally tell me about this charge that was not stated in the menu. I was disappointed by how the manager handled the situation. "I thought I would let you know." Thanks for letting me know AFTER I ordered and finished my plate. Clarifying the menu will prevent this from happening in the future.