Dunkin'

12 Shorter Ave NW, Rome
(706) 232-6630

Recent Reviews

Tina Howell

Always enjoy stopping at this location . The morning shift always gets my coffee right

Atmosphere: 5

Service: 5

Shawntay Johnson

Absolutely awesome! The lady in the back that cooks food is extremely nice and friendly!! I love this place, Im in the store at least five days a week ?Vegetarian options: Bagels, coffee, veggie cream cheese, almond, soy, coconut milk, veggie omelette bits..Dietary restrictions: Let them know if you have allergies...Parking: This Dunkin is connected to a BP gas station, approximately 10 in the front, 10 on the side and back, some will bike or walk, or pull up to a gas pump...Kid-friendliness: Plenty of doughnuts to choose from, milk options etc...Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Munchkins Donut Hole Treats, Donuts, Muffins

Ashley Sade (Ashbot 2.0)

Staff is always friendly, fast, and helpful. If there is ever a problem (and this is next to never) they are quick to correct it, never with an attitude or air of annoyance. No other location I've gone to makes my coffee as well. I would give them 10/10 if I could.Parking: Location in a gas station, can be difficult due to high traffic during different times of day, but never a "I have to leave I can't park"

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Egg and Cheese, Coolatta, Brownie Batter Donut, English Muffin, Croissant, Munchkins Donut Hole Treats, Glassed Donuts, Caramel Iced Macchiato, Grilled Cheese, Plain Stuffed Bagel Minis, Assorted Half Dozen or Dozen Donuts, Donuts, Muffins, Egg and Cheese, Iced Macchiato

Critical Reviewer

Satisfied beyond measure. The lottle extra touches is what will draw me in from now on. They'll make it exactly how you like it with precision. TRY THEM AND THANK ME LATER.Parking: Located next to a gas station with a nice parking size. They share it. Not to be funny, but you do the math.

Cat T

This is the best Dunkin I've been to. Girls are so sweet. Never have a problem Here. Very

Atmosphere: 5

Food: 5

Service: 5

Brandon Kleimann

My wife has been here before, but prefers the other Dunkin. We ordered on the app, but it took 10 minutes for us to get the two coffees that we ordered because the staff looks at us in the driv through, and then promptly turns away. . . Two staff, multiple times. We get down the road about 10 minutes and realized that the 6 cream that was the only thing ordered in the coffee was not there. I ran into a store and bought half and half. We then realize that the staff here doesn't know the difference between cream and sugar, as the coffees were two sweet to drink. I call to get a refund and get hung up on three times. I finally get somebody and they say they won't refund unless we drive all the way back and show them the coffees.

Atmosphere: 1

Food: 1

Service: 1

Nicky Bates

Quick and polite

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Macchiato, Donuts

Marshall Irwin

Actually a gas station

Atmosphere: 4

Food: 4

Service: 4

Amanda (Baileyal)

Doughnut was stale, and workers were rude.

Atmosphere: 4

Food: 2

Service: 1

Southern Country Living

We enjoyed our purchases at this

Atmosphere: 4

Food: 5

Service: 5

les r

Great place. Fast friendly clean. Many selections on food and beverages. Deals on pounds of coffee and kcups

Sara Dempsey

We go here so much they know me by name! Love the service and coffee!

Atmosphere: 5

Food: 5

Service: 5

Alexandra Parrish

This is the WORST Dunkin I have ever been to. I ordered two frosted donuts, 10 munchkins, and an order of plain stuffed bagel minis. They put the two frosted donuts stacked on top of each other at the BOTTOM of a bag and poured the munchkins on top of the donuts. The icing on the donuts was smeared completely off of them and all over the munchkins and the bag. When I asked an employee for new donuts, she rolled her eyes at me and sighed. Horrible customer service. Rudest employees I have ever seen. On top of this, I was given the wrong stuffed bagel minis and had to ask for new ones. They took 30 minutes to give us our order correctly. I will never come to this Dunkin again.

Atmosphere: 1

Food: 1

Service: 1

Melissa Terrell

There was a long wait to pickup my mobile order (caramel macchiato & pumpkin spice latte), which had to be substituted because they were out of carmel, pumpkin, and french vanilla).The staff had and attitude and were more concerned with socializing with eachother and carrying on... rather than making clear what flavors the cafe did have in stock.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Apple Fritter, Munchkins Donut Hole Treats, Glassed Donuts, Assorted Half Dozen or Dozen Donuts, Donuts

Caroline

Coffee was disgusting and not made anywhere near what we asked for. When I went back in to just get a refund it seemed like no one around could manage to do it, until their shift lead said he could. He didn’t bother to take my receipt, but instead picked a random one that had a similar drink from the register and tried to short me over $3 for no reason. When I told him and tried to show him my receipt vs. the random one he handed me, he tried to point out and tell me how they didn’t change me for something originally even though I had my original receipt in hand. He finally looked at it and went back to fix it. Awful experience. They may have gotten an overhaul in looks, but their quality and service remains the same.

Atmosphere: 1

Food: 1

Service: 2

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