twice i have came here and twice my order was effed up.
brittany douglas
Customer service is horrible!!! The employees were extremely rude and not welcoming. I was also given a dirty coffee cup.
Atmosphere: 1
Food: 2
Service: 1
Shanda Ferguson
If you are a coffee drinker and know how you like your coffee. Skip the coffee at this location. It is consistently disappointing. The customer service is great, but the coffee unfortunately always misses the mark every time. It’s either not hot enough, bitter not sweetened (when requested) or something. And the coffee has been the only issue. I’ve continued to try and give them a chance, for almost 2 years. And today I was let down yet again. I hope they’ll get it right one day.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Donuts
Jordan Dunham
It’s says the close at 9:00 pm on Wednesday but I arrived at 8:46 and was not served. The guy behind the counter ran for dear life. I was able to get down the road to the other Dunkin’ on Roswell rd and was served at 8:56!
Atmosphere: 2
Food: 5
Service: 2
Alissa C.
I can confidently say a lot of these rating don't reflect this Dunkin. I have been to many Dunkin's and this is by far my favorite one. Every single time my food is hot, i'm perfect shape, delicious, and my drink is made perfectly. Maybe these lower reviews are older, before their current management. I have never had a bad experience with them. Even one time they were super busy inside and took a while with my coffee, but they were super apologetic and nice to me about it and I can tell they were being genuine. Love this dunkin!! i order drive through, walk in, and doordash all the time
S B
This afternoon I traveled to the Dunkin’ Donuts location n Sandy Springs, Georgia to get my daughter and her friends a couple donuts for a commute home. I tried to place a simple order but I was engaged with such a rude, short tempered, and disrespectful employee named Brandon at this location that I canceled my request and left right away as I did not believe my business should be given to this kind of environment.I am writing this now as I believe this kind of behavior should be brought up to managers as well as potential customers. This experience has left such a negative impact for me that I am willing and will be happy traveling further way for our future personal orders, as well as for our business orders. The Sandy Springs location should truly consider putting somebody better skill at dealing with people in a general customer service fashion, then to place somebody who isn’t meant to be the face of Service for Dunkin’ Donuts.
Atmosphere: 1
Service: 1
sujan bhandari
They don't know how to handle the customer. Early morning they are taking out their frustration to the customer. Totally unacceptable. Never going to Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Christy Lynn
Delightful experience! I was already in a good mood when I stopped by Dunkin, but they somehow managed to make it even better (and not just with tasty treats). ?The option to order on the screen is great for anyone with social anxiety or just curious & indecisive (like me). The drinks & donuts are always delicious, but my absolute favorite is their snack bacon! Even makes the traffic otw home seem sweeter.Also, this may sound weird, but I swear they have some kind of outtake fans running from the donuts to the toilets, cuz they have the best smelling restroom I've ever witnessed (and I have a super sensitive sniffer). ?I can't recommend this place enough! All the stars & thumbs up! ?
Service at this Dunkin' Donuts on Roswell road was pretty fast. They got the order ready quickly and it was done right. No issues and the folks at the drive through line were nice too. All in all pretty good and no complaints
Melanie W.
My breakfast sandwich was cold, cheese was really cold and not melted at all. Also no condiments were offered or set out for customers to help themselves. Staff was tripping over each other. Not streamlined . Positive the staff was nice.
Charles Wilson
Incorrect Coffee, a number of the donuts were”old” and the counter help, while very pleasant did not seem to know what to do!
Atmosphere: 2
Food: 3
Service: 4
Keno Keno
i’ve started coming here every once in a while since i work pretty close to DD. they never disappoint whenever i order, my lattes r always good and made perfect if i payed attention to name tags i’d give credit. oh and the hashbrowns never miss!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, Bacon Egg and Cheese, Donuts
Mike C.
I start my day win a fresh cup Tje muffins are delicious and get to have the company of my friends
twice i have came here and twice my order was effed up.
Customer service is horrible!!! The employees were extremely rude and not welcoming. I was also given a dirty coffee cup.
Atmosphere: 1
Food: 2
Service: 1
If you are a coffee drinker and know how you like your coffee. Skip the coffee at this location. It is consistently disappointing. The customer service is great, but the coffee unfortunately always misses the mark every time. It’s either not hot enough, bitter not sweetened (when requested) or something. And the coffee has been the only issue. I’ve continued to try and give them a chance, for almost 2 years. And today I was let down yet again. I hope they’ll get it right one day.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Donuts
It’s says the close at 9:00 pm on Wednesday but I arrived at 8:46 and was not served. The guy behind the counter ran for dear life. I was able to get down the road to the other Dunkin’ on Roswell rd and was served at 8:56!
Atmosphere: 2
Food: 5
Service: 2
I can confidently say a lot of these rating don't reflect this Dunkin. I have been to many Dunkin's and this is by far my favorite one. Every single time my food is hot, i'm perfect shape, delicious, and my drink is made perfectly. Maybe these lower reviews are older, before their current management. I have never had a bad experience with them. Even one time they were super busy inside and took a while with my coffee, but they were super apologetic and nice to me about it and I can tell they were being genuine. Love this dunkin!! i order drive through, walk in, and doordash all the time
This afternoon I traveled to the Dunkin’ Donuts location n Sandy Springs, Georgia to get my daughter and her friends a couple donuts for a commute home. I tried to place a simple order but I was engaged with such a rude, short tempered, and disrespectful employee named Brandon at this location that I canceled my request and left right away as I did not believe my business should be given to this kind of environment.I am writing this now as I believe this kind of behavior should be brought up to managers as well as potential customers. This experience has left such a negative impact for me that I am willing and will be happy traveling further way for our future personal orders, as well as for our business orders. The Sandy Springs location should truly consider putting somebody better skill at dealing with people in a general customer service fashion, then to place somebody who isn’t meant to be the face of Service for Dunkin’ Donuts.
Atmosphere: 1
Service: 1
They don't know how to handle the customer. Early morning they are taking out their frustration to the customer. Totally unacceptable. Never going to Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Delightful experience! I was already in a good mood when I stopped by Dunkin, but they somehow managed to make it even better (and not just with tasty treats). ?The option to order on the screen is great for anyone with social anxiety or just curious & indecisive (like me). The drinks & donuts are always delicious, but my absolute favorite is their snack bacon! Even makes the traffic otw home seem sweeter.Also, this may sound weird, but I swear they have some kind of outtake fans running from the donuts to the toilets, cuz they have the best smelling restroom I've ever witnessed (and I have a super sensitive sniffer). ?I can't recommend this place enough! All the stars & thumbs up! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Wake-Up Wrap - Egg and Cheese, Donuts, Caramel Iced Macchiato
They make milkshakes, not macchiatos.
Food is delicious. Marva is excellent great customer service will come back again for sure!
Restaurantji Recommends
Service at this Dunkin' Donuts on Roswell road was pretty fast. They got the order ready quickly and it was done right. No issues and the folks at the drive through line were nice too. All in all pretty good and no complaints
My breakfast sandwich was cold, cheese was really cold and not melted at all. Also no condiments were offered or set out for customers to help themselves. Staff was tripping over each other. Not streamlined . Positive the staff was nice.
Incorrect Coffee, a number of the donuts were”old” and the counter help, while very pleasant did not seem to know what to do!
Atmosphere: 2
Food: 3
Service: 4
i’ve started coming here every once in a while since i work pretty close to DD. they never disappoint whenever i order, my lattes r always good and made perfect if i payed attention to name tags i’d give credit. oh and the hashbrowns never miss!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, Bacon Egg and Cheese, Donuts
I start my day win a fresh cup Tje muffins are delicious and get to have the company of my friends