Store has went severely downhill from it formerly being a nice store. Now when you go in there, there are empty shelves everywhere, pallets of product always blocking the aisle that has not been put up to the point you can can barely walk down an aisle, much less take a buggy down one.Store is also infested with rats and has been issued a stop-sale order by the GA Dept of Agriculture. Kroger and whomever owns this store needs to get it together and fire every member of purported "management" over this place, including district and regional managers who have let it go on so long and reach this point.
Brett B.
Out of stock constantly, checking expiration dates to find stuff that won't expire in 2 days, potatoes constantly have flies on them and now I'm dodging the lady that shoves her kids in your face for money standing at the entrance while they cry.
Lynne M.
I love the Kroger's store, the meat section, bakery etc The staff working around the store are friendlyWhat was the worst is that they have all these checkout line. Not one checker working them. I've come into the store multiple times at different times and it's the same. Only self checkout. I don't mind self checkout but there are times I want a checker. There are longer lines in self check out because of this and only one employee working self checkout. I've had her multiple times and she isn't very customer service oriented. It could be because she is the only one dealing with customers checking out. Krogers gets some good sales but I like sales along with good customer interaction when needed. Because of this I shop Publix.
Elizabeth D.
The Advertise how fresh and wonderful they are produces well I went in there today and I bought a great big bag of carrots big bag of apples and a bunch other stuff and when I got home I had to throw the carrots out the three or four carrots around the outside we're OK but the rest of the carrots were rotten but they were all over there I didn't see it when I pick the bag up and the apples were rotten
Travel_Photography
This store has good varieties of fresh bakery products especially Cakes.
Adrienne S.
They are constantly out of everything. I have tried to go on different days, but it doesn't matter. The staff is terrible and not friendly. The butchers don't know how to fillet meat, if it's even in stock! I've been going here for almost a year...definition of insanity. Today was my last time going.
Barbara A.
They are constantly out of Everything!!! I could understand when the pandemic was in full force , but I have been going to the Kroger of South Cobb and there shelves are packed . So this leads me to believe it's something else. . Please figure it out a fix .
Kelly B.
Went in for a couple of produce items for my elderly Mom. The line had one person leaving and the guy was leaned over the scanner on his phone with his light on as the prior customer leaving grabbed their bags and placed in their cart to depart. Quick check out with human -I thought. NO. I placed my 2 items on the belt. He continued to lean over butt in the air on his phone. I waited for acknowledgement -NONE. TOOK MY ITEMS TO U-Scan. When I left he was still on his phone. I asked him was he off or on break still in his phone....."I'm just relaxing". So why are you here? This Kroger is getting worse over time. I will travel further for service than deal with this. The management here knows the issues and does NOTHING and gets paid to do NOTHING.
Siju KJ
This store has good varieties of fresh bakery products especially Cakes.
Felicia B.
Great customer service at this location from Calvin at self-checkout. The store is clean and organized. Staff was friendly and helpful.
This review is after multiple bad experiences. The employees are not friendly AT ALL - not helpful. I really had my last straw with this kroger, they only have one or maybe two lanes open. All the self check out lanes but the line is always long. My previous experience they had a wrong tag on something the was higher than the listed price. I told the lady and her response was it's just a dallor. I told her it was the principal so it should be honored. I'll sit that there. Today they had one lane open, the lady came to tell me I could not get more than one cleaning supply I was buying for my sons school, that part was fine but It's crazy how i can never get help, they don't greet you, but when something is against policy she can talk. The manager Angela is RUDE. She does not want to be there and her attitude is quite disgusting. I live close so it's been convenient, but my hopes is someone in corporate send secret shoppers, they are truly not living to the Kroger values. I work in corporate American and when something is not right I take it personal and make adjustments because feedback is a gift. This store needs serious attention on delivering a extraordinary customer experience they can and should do better.
Tyler C.
I don't usually do Yelp reviews, but I had to make an exception here. This Kroger location is literally the worst run grocery story I've ever been. Kroger should be embarrassed that this location is part of its brand. The employees that work here are rude and have no idea who to treat customers who shop here. The checkout lines are always understaffed, and the people that do decide to do their job to check customers out are never helpful in helping to bag groceries. Would stay away from this location and will never shop here again.
Siju Kurian John
This store has good varieties of fresh bakery products especially Cakes.
John Mann
Nice people I was making a Delivery at your store
Kam M.
If I could give 0 stars I would. I normally go to the Kroger on S Cobb for curbside pick with no problems today I decide hey let me try the other Kroger it's closer to my home. I had an 8-9am pick-up time and got there 10 minutes after 8. There is no sign at the other Kroger's showing you where to park just 2 little cones and a paper sign you can't see unless right up on it. I have called several times and have been sitting in my car over 20 minutes then someone picked up and hung up on me. Then I call back the female who answered the phone had an attitude and proceeded to put me on hold. She picks the phone back up and tells me no one is here to pick my items and hangs up the phone. I call back and ask for the manager and was told the person didn't show up for work and it will take 7 business days for a refund. NEVER AGAIN.
Store has went severely downhill from it formerly being a nice store. Now when you go in there, there are empty shelves everywhere, pallets of product always blocking the aisle that has not been put up to the point you can can barely walk down an aisle, much less take a buggy down one.Store is also infested with rats and has been issued a stop-sale order by the GA Dept of Agriculture. Kroger and whomever owns this store needs to get it together and fire every member of purported "management" over this place, including district and regional managers who have let it go on so long and reach this point.
Out of stock constantly, checking expiration dates to find stuff that won't expire in 2 days, potatoes constantly have flies on them and now I'm dodging the lady that shoves her kids in your face for money standing at the entrance while they cry.
I love the Kroger's store, the meat section, bakery etc The staff working around the store are friendlyWhat was the worst is that they have all these checkout line. Not one checker working them. I've come into the store multiple times at different times and it's the same. Only self checkout. I don't mind self checkout but there are times I want a checker. There are longer lines in self check out because of this and only one employee working self checkout. I've had her multiple times and she isn't very customer service oriented. It could be because she is the only one dealing with customers checking out. Krogers gets some good sales but I like sales along with good customer interaction when needed. Because of this I shop Publix.
The Advertise how fresh and wonderful they are produces well I went in there today and I bought a great big bag of carrots big bag of apples and a bunch other stuff and when I got home I had to throw the carrots out the three or four carrots around the outside we're OK but the rest of the carrots were rotten but they were all over there I didn't see it when I pick the bag up and the apples were rotten
This store has good varieties of fresh bakery products especially Cakes.
They are constantly out of everything. I have tried to go on different days, but it doesn't matter. The staff is terrible and not friendly. The butchers don't know how to fillet meat, if it's even in stock! I've been going here for almost a year...definition of insanity. Today was my last time going.
They are constantly out of Everything!!! I could understand when the pandemic was in full force , but I have been going to the Kroger of South Cobb and there shelves are packed . So this leads me to believe it's something else. . Please figure it out a fix .
Went in for a couple of produce items for my elderly Mom. The line had one person leaving and the guy was leaned over the scanner on his phone with his light on as the prior customer leaving grabbed their bags and placed in their cart to depart. Quick check out with human -I thought. NO. I placed my 2 items on the belt. He continued to lean over butt in the air on his phone. I waited for acknowledgement -NONE. TOOK MY ITEMS TO U-Scan. When I left he was still on his phone. I asked him was he off or on break still in his phone....."I'm just relaxing". So why are you here? This Kroger is getting worse over time. I will travel further for service than deal with this. The management here knows the issues and does NOTHING and gets paid to do NOTHING.
This store has good varieties of fresh bakery products especially Cakes.
Great customer service at this location from Calvin at self-checkout. The store is clean and organized. Staff was friendly and helpful.
Restaurantji Recommends
This review is after multiple bad experiences. The employees are not friendly AT ALL - not helpful. I really had my last straw with this kroger, they only have one or maybe two lanes open. All the self check out lanes but the line is always long. My previous experience they had a wrong tag on something the was higher than the listed price. I told the lady and her response was it's just a dallor. I told her it was the principal so it should be honored. I'll sit that there. Today they had one lane open, the lady came to tell me I could not get more than one cleaning supply I was buying for my sons school, that part was fine but It's crazy how i can never get help, they don't greet you, but when something is against policy she can talk. The manager Angela is RUDE. She does not want to be there and her attitude is quite disgusting. I live close so it's been convenient, but my hopes is someone in corporate send secret shoppers, they are truly not living to the Kroger values. I work in corporate American and when something is not right I take it personal and make adjustments because feedback is a gift. This store needs serious attention on delivering a extraordinary customer experience they can and should do better.
I don't usually do Yelp reviews, but I had to make an exception here. This Kroger location is literally the worst run grocery story I've ever been. Kroger should be embarrassed that this location is part of its brand. The employees that work here are rude and have no idea who to treat customers who shop here. The checkout lines are always understaffed, and the people that do decide to do their job to check customers out are never helpful in helping to bag groceries. Would stay away from this location and will never shop here again.
This store has good varieties of fresh bakery products especially Cakes.
Nice people I was making a Delivery at your store
If I could give 0 stars I would. I normally go to the Kroger on S Cobb for curbside pick with no problems today I decide hey let me try the other Kroger it's closer to my home. I had an 8-9am pick-up time and got there 10 minutes after 8. There is no sign at the other Kroger's showing you where to park just 2 little cones and a paper sign you can't see unless right up on it. I have called several times and have been sitting in my car over 20 minutes then someone picked up and hung up on me. Then I call back the female who answered the phone had an attitude and proceeded to put me on hold. She picks the phone back up and tells me no one is here to pick my items and hangs up the phone. I call back and ask for the manager and was told the person didn't show up for work and it will take 7 business days for a refund. NEVER AGAIN.