They always give you a giant helping of ice cream and everyone I have interacted with that works there is always super helpful and friendly!
Atmosphere: 5
Food: 5
Service: 5
V W
The vanilla icecream was too soft. I do not think they let it freeze long enough. I stopped coming to this location due to this. Finally tried it again today after 2 years and the ice cream is still soft.
Atmosphere: 5
Food: 1
Service: 5
Juanita M
I always get the Mint Chocolate Chip ice cream. It's delicious!
Atmosphere: 5
Food: 5
Service: 5
Omar Nazimi
This location is one of the best locations, they have all the flavors love
Atmosphere: 5
Food: 5
Service: 5
wallace gentry
First I'll start by saying I've been a regular customer at this location for nearly 15 years. In fact, many on the staff members know me by name and know what I want before I get to the window. Sammi which has remained my favorite because of how nice, courteous and always looking to deliver GREAT service! However, all of that was shattered after my most recent experience. Last night before closing I stopped to get my usual order. When I arrived home I noticed I was not given what I requested by the worker. It was too late call as they were closed when I got home. So today after work I stopped to explain what had happened. The young man asked if I had my receipt and I said I didn't I then asked him to look up my Brewster's rewards number to see my purchase record from last night. He started to look it up, but didn't know how to access it. Since that didn't work I showed him on my phone the banking activity which proved my purchase. That still was not good enough. I then asked for a manager and he said they had just left. He called the manager named Paige and she responded how do we know it was wrong? I'm like are you kidding? Your staff makes the mistake and then you have the audacity to question me... a long time customer as if I'm making this up for 1 scoop of ice cream? Whatever happened to the customer is right? Whatever happened to customer service? Whatever happened to appreciating a loyal customer? This has got to be the ABSOLUTE WORST Manager (PAIGE) I've ever encountered! Well... this ends my relationship with this location! And... I will be contacting corporate about this situation!
Service: 1
Cassandra
Love their ice cream and good customer service. The line was long, but the service was quick.
Atmosphere: 5
Food: 5
Service: 5
James Adams
Favorite icecream shop !!! New and fresh icecream every day!
Kristen B.
Stopped by here like 2 weeks ago after an Escape game at Netherworld. We wanted to grab dessert and hang out and of course it is hard to find places open late in this area. Brusters is always a great option.Parking, menu, etc. is all the same as your standard Brusters!This location was nice, there were plenty of employees ready to take our order and had our desserts our asap!I had never tried their M&M ice cream (I forgot the exact name, I know it was similar to Blast or Blizzard) but if you're ever craving a McFlurry, I suggest coming to Bruster's! Tasted just like an M&M McFlurry and I am super particular about ice cream, I don't like most flavors and usually only get milkshakes but I am a big fan of M&M and the good thing about Bruster's is that their ice cream machine is always working ;)
Brittaney Netter-Griffith
I always get pistachio and it's always good ?? ??
Jamease P.
Nick was supper helpful ! My family and I came here & he seen my daughter and offered a small kids come for free. I had no knowledge they did this. Ice cream tasted great ! Will be back
I wish I would have taken a picture of our ice cream me & my sis went to this bruster’s I convinced my sis into going Monroe’s was closed yesterday wen my sis brought our ice cream the portions size of ice cream was good strawberry ? short cake ? do y’all believe the young kids that was working remind you me & sis was the only car ? at the place so no rush they put sour old strawberries ? on our strawberry short cake ? I thought the strawberries ? wasn’t fresh by looking at them but started to eat it took a couple of bites I looked at my sis & sed is it me r these strawberries ? taste ? sour she confirmed back to me sis it’s the strawberries ? we very dissatisfied disappointed ☹️ to drive that far & y’all have high ratings ? ? do better this was 11/25/21 & 8:15 pm
Max Muller
Was told that they would NOT make a chocolate peanut butter banana milkshake. Pure lazy....I have taken my daughter and here for 7 years, ordered that milkshake 3 times a year as a special treat. Told by Sophia that the "shake machine" wouldn't be able to handle the banana. Just disappointing
Mariah Bowens
I ordered chocolate cone, chocolate waffle cone & Sundae. I had the Sundae remade because she gave me walnuts when I asked for mixed. Issue was resolved but 4 stars because this was the only occasion on which it was made wrong. I still tipped.
Pam Armistead
I love Brusters ice cream. I am lactose intolerant and this is the only ice cream that doesn’t bother my tummy. I usually buy brownie Sundae. It takes me two days to eat because its so big.
Paradise Gray
This location is forever out of the two flavors that I come to brusters for…(nutty coconut and Jamaican me Crazy). I stopped by for the last 4 weeks and each time, they don’t have either. Or, they had it the day before… which indicates that the demand is high for the flavors and this location does not order enough!!! The one week I came by, they had something similar but because they were closing in 10 mins the young lady said she could not give me any toppings which sucks… on my cheat days, I look forward to these treats but the last few weeks this Snellville location as been very disappointing.
They always give you a giant helping of ice cream and everyone I have interacted with that works there is always super helpful and friendly!
Atmosphere: 5
Food: 5
Service: 5
The vanilla icecream was too soft. I do not think they let it freeze long enough. I stopped coming to this location due to this. Finally tried it again today after 2 years and the ice cream is still soft.
Atmosphere: 5
Food: 1
Service: 5
I always get the Mint Chocolate Chip ice cream. It's delicious!
Atmosphere: 5
Food: 5
Service: 5
This location is one of the best locations, they have all the flavors love
Atmosphere: 5
Food: 5
Service: 5
First I'll start by saying I've been a regular customer at this location for nearly 15 years. In fact, many on the staff members know me by name and know what I want before I get to the window. Sammi which has remained my favorite because of how nice, courteous and always looking to deliver GREAT service! However, all of that was shattered after my most recent experience. Last night before closing I stopped to get my usual order. When I arrived home I noticed I was not given what I requested by the worker. It was too late call as they were closed when I got home. So today after work I stopped to explain what had happened. The young man asked if I had my receipt and I said I didn't I then asked him to look up my Brewster's rewards number to see my purchase record from last night. He started to look it up, but didn't know how to access it. Since that didn't work I showed him on my phone the banking activity which proved my purchase. That still was not good enough. I then asked for a manager and he said they had just left. He called the manager named Paige and she responded how do we know it was wrong? I'm like are you kidding? Your staff makes the mistake and then you have the audacity to question me... a long time customer as if I'm making this up for 1 scoop of ice cream? Whatever happened to the customer is right? Whatever happened to customer service? Whatever happened to appreciating a loyal customer? This has got to be the ABSOLUTE WORST Manager (PAIGE) I've ever encountered! Well... this ends my relationship with this location! And... I will be contacting corporate about this situation!
Service: 1
Love their ice cream and good customer service. The line was long, but the service was quick.
Atmosphere: 5
Food: 5
Service: 5
Favorite icecream shop !!! New and fresh icecream every day!
Stopped by here like 2 weeks ago after an Escape game at Netherworld. We wanted to grab dessert and hang out and of course it is hard to find places open late in this area. Brusters is always a great option.Parking, menu, etc. is all the same as your standard Brusters!This location was nice, there were plenty of employees ready to take our order and had our desserts our asap!I had never tried their M&M ice cream (I forgot the exact name, I know it was similar to Blast or Blizzard) but if you're ever craving a McFlurry, I suggest coming to Bruster's! Tasted just like an M&M McFlurry and I am super particular about ice cream, I don't like most flavors and usually only get milkshakes but I am a big fan of M&M and the good thing about Bruster's is that their ice cream machine is always working ;)
I always get pistachio and it's always good ?? ??
Nick was supper helpful ! My family and I came here & he seen my daughter and offered a small kids come for free. I had no knowledge they did this. Ice cream tasted great ! Will be back
Restaurantji Recommends
I wish I would have taken a picture of our ice cream me & my sis went to this bruster’s I convinced my sis into going Monroe’s was closed yesterday wen my sis brought our ice cream the portions size of ice cream was good strawberry ? short cake ? do y’all believe the young kids that was working remind you me & sis was the only car ? at the place so no rush they put sour old strawberries ? on our strawberry short cake ? I thought the strawberries ? wasn’t fresh by looking at them but started to eat it took a couple of bites I looked at my sis & sed is it me r these strawberries ? taste ? sour she confirmed back to me sis it’s the strawberries ? we very dissatisfied disappointed ☹️ to drive that far & y’all have high ratings ? ? do better this was 11/25/21 & 8:15 pm
Was told that they would NOT make a chocolate peanut butter banana milkshake. Pure lazy....I have taken my daughter and here for 7 years, ordered that milkshake 3 times a year as a special treat. Told by Sophia that the "shake machine" wouldn't be able to handle the banana. Just disappointing
I ordered chocolate cone, chocolate waffle cone & Sundae. I had the Sundae remade because she gave me walnuts when I asked for mixed. Issue was resolved but 4 stars because this was the only occasion on which it was made wrong. I still tipped.
I love Brusters ice cream. I am lactose intolerant and this is the only ice cream that doesn’t bother my tummy. I usually buy brownie Sundae. It takes me two days to eat because its so big.
This location is forever out of the two flavors that I come to brusters for…(nutty coconut and Jamaican me Crazy). I stopped by for the last 4 weeks and each time, they don’t have either. Or, they had it the day before… which indicates that the demand is high for the flavors and this location does not order enough!!! The one week I came by, they had something similar but because they were closing in 10 mins the young lady said she could not give me any toppings which sucks… on my cheat days, I look forward to these treats but the last few weeks this Snellville location as been very disappointing.