Absolutely amazing customer service. The manager , Ms Page is the Beat . She designed my daughter's 15th birthday cake personally. My daughter was extremely happy and overwhelmed with the experience. We will be back soon. Thank you so much for keeping a great American cookie in our neighborhood.
Atmosphere: 5
Food: 5
Service: 5
Dr. LaToya Ifill
This location is horrendous. I made an online order on 2/13. The decorator was not in that day so the order was cancelled but I was never refunded. I have called the location 4x and the manager is never there and nothing ever gets done. This type of business if unacceptable. Today is March 2 and I still have not received a refund. So my next step is to call corporate .
Gabbie
I should’ve read the reviews before ordering. They cancelled my order no explanation! Don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
Arvelle H.
If I could give them zero stars, I would. This location has gone downhill since the change of ownership. They are constantly out of stock. How is this even possible? To Never have marshmallow crème yet have an ice cream creation which has the crème as an ingredient. The location is always dirty and the customer leaves a lot to be desired. Please sell to owners who care about owner experience.
K Brad
This place is so unprofessional. I placed an order online my pickup time was 2:30. I arrived at 3:45. When I arrived I still had to wait because it wasn’t ready even though I paid online. The young lady gave no apology. Even though I live about 5 mins from here I’d rather drive 20 to another location.
Rachael A.
0 stars. Hate isn't strong enough word. Mama bear is piping hot right now and ready to fight. I am beyond pissed. I brought my 3 year old daughter on her Birthday and we left crying on her bday bc they refused to make a cookie cake or slice etc. Claiming they close in "literally a few mins" at 8:00 it wasn't even 7:45 yet. Stating their oven was already off. I asked please it was her bday and we had already drove an hour trying to find one open and I already told my daughter we were getting cookie cake. They refused and offered just the circle cookies. She was devastated. I've been to the other GAC location in McDonough and they will make them on the spot and ready in less than 10 mins. Now I'm consoling my toddler. This is horrible customer service. If you "CLOSE" at 8 then you close at 8. You don't turn your oven off 20 mins prior. I understand if it was like 3 mins before close. But this wasn't case. AND even then you still deliver. I've worked in the industry before. It doesn't take long to make those. I'm so shocked someone to stoop to such poor service. I contacted corporate and getting action taken. Congratulations to the 2 young ladies for making a toddler cry and breaking her heart on her Birthday.
Bre Washington
This business focuses on the next day instead of the present day. I came in for a slice of cookie cake for my daughter & the young lady in the establishment informed me that “we’re out of cookie cake & I’m focused on tomorrow’s orders and I’m not going to pound any cookie out today.” What??!! You’re known for cookies/cookie cakes and you’re being lazy bc you’re focusing on tomorrows orders?? Yeah I’ll never visit this location again. That’s pathetic.
andrew williams
I like the cheesecake brownie but the last ones I had didn't taste like they were done all the way
Christina Huntley
This location is the worst in my opinion, not only do they charge more than other locations they do not offer edible images or custom colors. Their customer service is less than good and they are constantly closing early or not open at all and leave notes for customers to call for an order they need to pickup. I tried to place an order for a cake to pick up Sunday at 1pm and was told not asked that I had to pick up at 130. I explained I needed to be at the party location at 2pm, I was told well we can call you when it's ready. Sorry not acceptable. The location was already not good at what they do and now it seems worse, the owner should definitely hire more adults instead of a high school student as a manager, it almost feels like a daycare
Ginger Johnson
Customer service there is terrible. Ordered a cookie cake online to pickup at 12:30 got there at 1:45 and they had no record of it. Showed them my receipt so I was told they would make it. The employee didn't bother to read the special instructions on the order so she decorated it wrong. No apology!
If there was a "no star" they would receive that. Placed an order never received, place blame on driver, did not want to refund money. VERY UNPROFESSIONAL. NEVER I repeat NEVER do business here
Tiffany Madison
It was good. Great service but it was out of a lot of items
Shannon Stiles
Cookies are always fresh and the staff is always super friendly!
The Brit
Enjoyed the birthday party this was for and ate the cake. Great service to include being called to make sure I’d filled out the online order correctly - birthday boy doesn’t like icing so we kept that to a minimum. - would recommend this location and cookie. Will go back.
Mary D.
Worst service ever!!!!! My daughter put in a order for a ice cream birthday cake for my grandson 12th birthday, on the receipt she put down the cake would be picked up by five. When I got down there at 5:30 to pick up the cake for his party, they had the receipt on the board but they forgot to make the cake and then asked can you just postpone the party for another day? and promise to we'll make the cake for you. So, my daughter called all the invitees to informed them that she needed to cancel the party from Saturday afternoon to Sunday afternoon and again told them pick up for the cake would be at five and that was because there was another party that he had been invited to, andmost of his friends had been invited invited to that was Saturday party So my daughter went down at 7:30 to pick up the cake. Give them extratime, while you everybody got to the party she left to go pick up the cake it wasn't ready. They asked her if she could sit wait and give them a chance to put it in the refrigerator for it to set so everybody was already there so she waited in the car for the cake to set because she didn't have a cake no choice. By the time she got the three point something miles to the party the cake had already started to melted he had a ice cream birthday goo for a cake. But they still charged her full price for this horrible cake. on top of that by the time my daughter finally got home with the cake, instead of a birthday party with his friends, he ended up having a party with his aunts and his grandparents because everybody that left because the cake didn't get there until close till 830
Absolutely amazing customer service. The manager , Ms Page is the Beat . She designed my daughter's 15th birthday cake personally. My daughter was extremely happy and overwhelmed with the experience. We will be back soon. Thank you so much for keeping a great American cookie in our neighborhood.
Atmosphere: 5
Food: 5
Service: 5
This location is horrendous. I made an online order on 2/13. The decorator was not in that day so the order was cancelled but I was never refunded. I have called the location 4x and the manager is never there and nothing ever gets done. This type of business if unacceptable. Today is March 2 and I still have not received a refund. So my next step is to call corporate .
I should’ve read the reviews before ordering. They cancelled my order no explanation! Don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
If I could give them zero stars, I would. This location has gone downhill since the change of ownership. They are constantly out of stock. How is this even possible? To Never have marshmallow crème yet have an ice cream creation which has the crème as an ingredient. The location is always dirty and the customer leaves a lot to be desired. Please sell to owners who care about owner experience.
This place is so unprofessional. I placed an order online my pickup time was 2:30. I arrived at 3:45. When I arrived I still had to wait because it wasn’t ready even though I paid online. The young lady gave no apology. Even though I live about 5 mins from here I’d rather drive 20 to another location.
0 stars. Hate isn't strong enough word. Mama bear is piping hot right now and ready to fight. I am beyond pissed. I brought my 3 year old daughter on her Birthday and we left crying on her bday bc they refused to make a cookie cake or slice etc. Claiming they close in "literally a few mins" at 8:00 it wasn't even 7:45 yet. Stating their oven was already off. I asked please it was her bday and we had already drove an hour trying to find one open and I already told my daughter we were getting cookie cake. They refused and offered just the circle cookies. She was devastated. I've been to the other GAC location in McDonough and they will make them on the spot and ready in less than 10 mins. Now I'm consoling my toddler. This is horrible customer service. If you "CLOSE" at 8 then you close at 8. You don't turn your oven off 20 mins prior. I understand if it was like 3 mins before close. But this wasn't case. AND even then you still deliver. I've worked in the industry before. It doesn't take long to make those. I'm so shocked someone to stoop to such poor service. I contacted corporate and getting action taken. Congratulations to the 2 young ladies for making a toddler cry and breaking her heart on her Birthday.
This business focuses on the next day instead of the present day. I came in for a slice of cookie cake for my daughter & the young lady in the establishment informed me that “we’re out of cookie cake & I’m focused on tomorrow’s orders and I’m not going to pound any cookie out today.” What??!! You’re known for cookies/cookie cakes and you’re being lazy bc you’re focusing on tomorrows orders?? Yeah I’ll never visit this location again. That’s pathetic.
I like the cheesecake brownie but the last ones I had didn't taste like they were done all the way
This location is the worst in my opinion, not only do they charge more than other locations they do not offer edible images or custom colors. Their customer service is less than good and they are constantly closing early or not open at all and leave notes for customers to call for an order they need to pickup. I tried to place an order for a cake to pick up Sunday at 1pm and was told not asked that I had to pick up at 130. I explained I needed to be at the party location at 2pm, I was told well we can call you when it's ready. Sorry not acceptable. The location was already not good at what they do and now it seems worse, the owner should definitely hire more adults instead of a high school student as a manager, it almost feels like a daycare
Customer service there is terrible. Ordered a cookie cake online to pickup at 12:30 got there at 1:45 and they had no record of it. Showed them my receipt so I was told they would make it. The employee didn't bother to read the special instructions on the order so she decorated it wrong. No apology!
Restaurantji Recommends
If there was a "no star" they would receive that. Placed an order never received, place blame on driver, did not want to refund money. VERY UNPROFESSIONAL. NEVER I repeat NEVER do business here
It was good. Great service but it was out of a lot of items
Cookies are always fresh and the staff is always super friendly!
Enjoyed the birthday party this was for and ate the cake. Great service to include being called to make sure I’d filled out the online order correctly - birthday boy doesn’t like icing so we kept that to a minimum. - would recommend this location and cookie. Will go back.
Worst service ever!!!!! My daughter put in a order for a ice cream birthday cake for my grandson 12th birthday, on the receipt she put down the cake would be picked up by five. When I got down there at 5:30 to pick up the cake for his party, they had the receipt on the board but they forgot to make the cake and then asked can you just postpone the party for another day? and promise to we'll make the cake for you. So, my daughter called all the invitees to informed them that she needed to cancel the party from Saturday afternoon to Sunday afternoon and again told them pick up for the cake would be at five and that was because there was another party that he had been invited to, andmost of his friends had been invited invited to that was Saturday party So my daughter went down at 7:30 to pick up the cake. Give them extratime, while you everybody got to the party she left to go pick up the cake it wasn't ready. They asked her if she could sit wait and give them a chance to put it in the refrigerator for it to set so everybody was already there so she waited in the car for the cake to set because she didn't have a cake no choice. By the time she got the three point something miles to the party the cake had already started to melted he had a ice cream birthday goo for a cake. But they still charged her full price for this horrible cake. on top of that by the time my daughter finally got home with the cake, instead of a birthday party with his friends, he ended up having a party with his aunts and his grandparents because everybody that left because the cake didn't get there until close till 830