Bruster's ice cream is truly the star of the show, offering a creamy and indulgent treat that delights the taste buds with every scoop. The ice cream is impeccably soft and velvety, delivering a burst of flavor that leaves you craving more. With a wide array of options including sorbets, shakes, and an abundance of flavors, there's something to satisfy every craving.However, while the ice cream may steal the spotlight, the overall experience at Bruster's can be hindered by challenging wait times and organizational issues. Despite the presence of multiple staff members, the lack of coordination and efficiency can lead to frustrating delays, especially during peak hours on Saturdays or holidays.Improving staff training and assigning specific roles could significantly enhance the customer experience, ensuring that orders are fulfilled promptly and efficiently. With a streamlined approach, such as dedicating one person to food and fryers, three to ice cream scooping and serving, and one to the cash register, Bruster's could vastly improve its service quality.The location of the Anniston branch, situated on a busy and noisy street next to a dollar store, may detract from the overall ambiance and atmosphere. However, the bench in the green area behind the store offers a peaceful retreat for enjoying your ice cream away from the hustle and bustle.In summary, Bruster's ice cream earns a resounding five stars for its delectable treats and expansive menu options. However, improvements in service efficiency and a more favorable location could elevate the overall experience to match the excellence of its ice cream offerings.
Ice cream is over rated and there was a bug in my ice cream towards the bottom of it ??♀️
Atmosphere: 3
Food: 1
Service: 4
Princess Fuller
I love the milkshake and fries made by Krystal.
MIchelle Baird
I love that they can pile 2 big scoops onto a sugar cone, and I was able to get two different flavors! Krystal was super friendly! And they give coupons off 1.00 off for EACH of the next three items!
Adline Ajieren
Krystal was the best. I love her personality when she served me.
Venelle Jasmin
Krystal was amazing! Great service and even better ice cream!
Kimberly Nichole
Very great costumer service!!! Love her chelsee is the best
Jeremiah Stephenson
Hadn’t had Brusters in forever! Cheslea was hella personable!
charles williams
Great customer service from Krystal. I love coming here
Tabitha C.
The online ordering process was a breeze. I ordered a 1/2 gallon of Jamaican Me Crazy ice cream. My order was ready for pickup when I arrived as requested. Michael was very polite, he provided excellent customer service and answered all of my questions. The aroma coming from inside is absolutely mouthwatering. If you have sweet tooth, I would definitely recommend this location in Stone Mountain, GA. It was the delicious sweet smelling aromas for me. Enjoy!!!
No adults on site. These kids make completely the wrong orders and then charge you for what they made, not what you ordered.
Brandon
Asked for the hot dog combo, and they told me they were out. Decided to get a 3 piece chicken tender but got a 5 piece instead for more $. Too a while to get my food and didn't get any ketchup. Pistachio ice cream had nuts in it. Think I'll pass next time.
Cassandra
I love their ice cream and waffle cone. Service was good.
Miko Jones
This is the 2nd time in a couple of months that I've purchased the pink lemonade ice and it has no flavor. I come here frequently with no issue I really hope they're not skimping on ingredients.
Ana Collins
Fast and friendly service. High quality ice cream with lots of menu choices
Bruster's ice cream is truly the star of the show, offering a creamy and indulgent treat that delights the taste buds with every scoop. The ice cream is impeccably soft and velvety, delivering a burst of flavor that leaves you craving more. With a wide array of options including sorbets, shakes, and an abundance of flavors, there's something to satisfy every craving.However, while the ice cream may steal the spotlight, the overall experience at Bruster's can be hindered by challenging wait times and organizational issues. Despite the presence of multiple staff members, the lack of coordination and efficiency can lead to frustrating delays, especially during peak hours on Saturdays or holidays.Improving staff training and assigning specific roles could significantly enhance the customer experience, ensuring that orders are fulfilled promptly and efficiently. With a streamlined approach, such as dedicating one person to food and fryers, three to ice cream scooping and serving, and one to the cash register, Bruster's could vastly improve its service quality.The location of the Anniston branch, situated on a busy and noisy street next to a dollar store, may detract from the overall ambiance and atmosphere. However, the bench in the green area behind the store offers a peaceful retreat for enjoying your ice cream away from the hustle and bustle.In summary, Bruster's ice cream earns a resounding five stars for its delectable treats and expansive menu options. However, improvements in service efficiency and a more favorable location could elevate the overall experience to match the excellence of its ice cream offerings.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Hot Fudge Brownie Sundae, Banana Split, Fries, Chocolate Chip Cookie Sundae
Ice cream is over rated and there was a bug in my ice cream towards the bottom of it ??♀️
Atmosphere: 3
Food: 1
Service: 4
I love the milkshake and fries made by Krystal.
I love that they can pile 2 big scoops onto a sugar cone, and I was able to get two different flavors! Krystal was super friendly! And they give coupons off 1.00 off for EACH of the next three items!
Krystal was the best. I love her personality when she served me.
Krystal was amazing! Great service and even better ice cream!
Very great costumer service!!! Love her chelsee is the best
Hadn’t had Brusters in forever! Cheslea was hella personable!
Great customer service from Krystal. I love coming here
The online ordering process was a breeze. I ordered a 1/2 gallon of Jamaican Me Crazy ice cream. My order was ready for pickup when I arrived as requested. Michael was very polite, he provided excellent customer service and answered all of my questions. The aroma coming from inside is absolutely mouthwatering. If you have sweet tooth, I would definitely recommend this location in Stone Mountain, GA. It was the delicious sweet smelling aromas for me. Enjoy!!!
Restaurantji Recommends
No adults on site. These kids make completely the wrong orders and then charge you for what they made, not what you ordered.
Asked for the hot dog combo, and they told me they were out. Decided to get a 3 piece chicken tender but got a 5 piece instead for more $. Too a while to get my food and didn't get any ketchup. Pistachio ice cream had nuts in it. Think I'll pass next time.
I love their ice cream and waffle cone. Service was good.
This is the 2nd time in a couple of months that I've purchased the pink lemonade ice and it has no flavor. I come here frequently with no issue I really hope they're not skimping on ingredients.
Fast and friendly service. High quality ice cream with lots of menu choices