I ordered a cookie cake for Sat 5pm. Placed order on Wed via phone and went in and paid same day.... went to pick up and they did not have my order.... what an inconvenience was told I could wait 2 hours or refund , obviously need refund to see if I can go and find another cake... this is not ok and the girl was rude... I will be reaching out to store manager...
Atmosphere: 1
Food: 1
Service: 1
Khenji
I ordered a birthday cake around noon to be picked up by 4:30 and the lady took my name and phone number. I call back around 5 as I’m on my way to pick up the cake when the manager (Ambria I believe her name was) tells me there is no cake and they will not be able to make one since it is too close to closing time (I called another location immediately after in which they had the cake done within the hour). She said I had to pay for the cake in advance for them to start making it and the lady that originally took my order is the owner’s daughter and has made the mistake of not telling the customer this several times before. I ordered a birthday cake the month before from the same location where I paid in store after the cake was done. I asked to speak to the owner which she said “the owners just pay the bills.” She did apologize but was adamant that they would not make the cake today. I filed a complaint with this store and there was no response.
Atmosphere: 1
Food: 1
Service: 1
Julie Burns
Extremely cute custom cookie cake! Quick service with a smile!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Cookie Cake
barbie girl
Not reliable needed a cake at a certain date and time showed up and young people that work here goofing off tried to show me the wrong cake two times and already had my cake ready do not recommend if I could give zero stars I
Service: 1
Carlisa Horne
Bought this for my Boss for Boss's Day she loved it!! You guys did a great job!!
Ashley Whitworth
I just can't thank yall enough. My son always wants me to make his birthday cakes. I couldn't make one in time for his birthday dinner and ordered from yall. It looked AMAZING and he was so happy. It was the best cookie "birthday" cake. Thank you for being a mother's helper and making an 11 yr old super happy!! Recommend to everyone in a pinch. Quick turn around and take what you order and make it better than you expect.
paige sims
I ordered a cake for my husband's 40th birthday. They put 4th instead of 40th. I didn't catch the error because there was so much going on, my kids were cranky, it was pouring cats and dogs out, and we were in a hurry. I checked my online order, and it was definitely correct. Lesson learned-always double-check their work before you leave the store. I was really embarrassed but he got a kick out of it. It still tasked good!
Zara Hayes
We were pleased with our experience, cute cookie. Thank you! Birthday boy was happy !
Tejay Rogers
Sure wish it said on the website that they don't take anything larger than a 20.... smhDrove 15 minutes out the way... order came out to $19.86 even poured the drink just for her to say that ... And there's nothing on the door that says such thing... I'm very disappointed but not because of this but the fact that my daughter couldn't get her snacks for our road trip...
Kimberly van Helden
Picked up a cookie cake for our son's birthday today. They did an awesome job decorating the cookie cake. The best cookie cakes and very professional.
Ordered our Cookie cake for kids party. Got the sugar cookie one. It was perfect, done on time, and was really yummy!! Definitely will be back again as my son loved it... he doesn't like cake!!
Marla Whitmer
Well I placed an order online the day before to be ready at 3:45 on 3/6 and I got here and asked and got attitude about it being under another name and then she looked in the receipts and it was not even done. 2nd time this has happened. Incredible frustrating when you were planning to run in and out
Destini Alexander
Please do not purchase from this location. I entered this location, and there was a white female up front that walked to the back as I entered. She didn't greet me, and I had to wait until one of the other employees turned around to service me. No one greeted me when I walked in. By far the worst customer service I have experienced. I will never purchase a cookie, nor will I allow family and friends to give business to this location.
Keely Faucher
Went in at 7:20pm, hours say open till 10! Wouldn't make more of the flavor I love. Strawberry Crinkle, -only had 2! With almost 3 hours til closing! I've been told they can make the cookies in less than 30 min by another employee. Very mad.
Tracey Baker
I am so disappointed in the Great American Cookie Company at the Outlet Shoppes at Atlanta. I planned a ninth birthday party for my daughter and six of her friends at the Outlets to have a mall scavenger hunt and then celebrate with cookie cake at the food court. I ordered the cookie five days in advance of the event. We arrived at the outlets, completed the scavenger hunt and then, went to get the cookie cake. I arrived at the door with a handwritten note that simply said "closed for unexpected repairs". I did not receive a phone call, email or any notification that the store had suddenly closed. I was charged for the cookie cake at the time I placed the order. Yet, I was not notified at any time that they would not be able to fulfil the order. I had to call the store the next day to request a refund. While I understand that things like this happen, I do NOT understand why I was not notified. I was not able to make any last minute arrangements without any prior notice. This is extremely disappointing to me. The store has agreed to refund the money, but only said that they were just really dealing with a lot because their oven broke. I imagine that on a Monday - they did not have a lot of birthday cake orders. I should have received a phone call the minute that they realized that the oven was broken and orders could not be fulfilled.
I ordered a cookie cake for Sat 5pm. Placed order on Wed via phone and went in and paid same day.... went to pick up and they did not have my order.... what an inconvenience was told I could wait 2 hours or refund , obviously need refund to see if I can go and find another cake... this is not ok and the girl was rude... I will be reaching out to store manager...
Atmosphere: 1
Food: 1
Service: 1
I ordered a birthday cake around noon to be picked up by 4:30 and the lady took my name and phone number. I call back around 5 as I’m on my way to pick up the cake when the manager (Ambria I believe her name was) tells me there is no cake and they will not be able to make one since it is too close to closing time (I called another location immediately after in which they had the cake done within the hour). She said I had to pay for the cake in advance for them to start making it and the lady that originally took my order is the owner’s daughter and has made the mistake of not telling the customer this several times before. I ordered a birthday cake the month before from the same location where I paid in store after the cake was done. I asked to speak to the owner which she said “the owners just pay the bills.” She did apologize but was adamant that they would not make the cake today. I filed a complaint with this store and there was no response.
Atmosphere: 1
Food: 1
Service: 1
Extremely cute custom cookie cake! Quick service with a smile!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Cookie Cake
Not reliable needed a cake at a certain date and time showed up and young people that work here goofing off tried to show me the wrong cake two times and already had my cake ready do not recommend if I could give zero stars I
Service: 1
Bought this for my Boss for Boss's Day she loved it!! You guys did a great job!!
I just can't thank yall enough. My son always wants me to make his birthday cakes. I couldn't make one in time for his birthday dinner and ordered from yall. It looked AMAZING and he was so happy. It was the best cookie "birthday" cake. Thank you for being a mother's helper and making an 11 yr old super happy!! Recommend to everyone in a pinch. Quick turn around and take what you order and make it better than you expect.
I ordered a cake for my husband's 40th birthday. They put 4th instead of 40th. I didn't catch the error because there was so much going on, my kids were cranky, it was pouring cats and dogs out, and we were in a hurry. I checked my online order, and it was definitely correct. Lesson learned-always double-check their work before you leave the store. I was really embarrassed but he got a kick out of it. It still tasked good!
We were pleased with our experience, cute cookie. Thank you! Birthday boy was happy !
Sure wish it said on the website that they don't take anything larger than a 20.... smhDrove 15 minutes out the way... order came out to $19.86 even poured the drink just for her to say that ... And there's nothing on the door that says such thing... I'm very disappointed but not because of this but the fact that my daughter couldn't get her snacks for our road trip...
Picked up a cookie cake for our son's birthday today. They did an awesome job decorating the cookie cake. The best cookie cakes and very professional.
Restaurantji Recommends
Ordered our Cookie cake for kids party. Got the sugar cookie one. It was perfect, done on time, and was really yummy!! Definitely will be back again as my son loved it... he doesn't like cake!!
Well I placed an order online the day before to be ready at 3:45 on 3/6 and I got here and asked and got attitude about it being under another name and then she looked in the receipts and it was not even done. 2nd time this has happened. Incredible frustrating when you were planning to run in and out
Please do not purchase from this location. I entered this location, and there was a white female up front that walked to the back as I entered. She didn't greet me, and I had to wait until one of the other employees turned around to service me. No one greeted me when I walked in. By far the worst customer service I have experienced. I will never purchase a cookie, nor will I allow family and friends to give business to this location.
Went in at 7:20pm, hours say open till 10! Wouldn't make more of the flavor I love. Strawberry Crinkle, -only had 2! With almost 3 hours til closing! I've been told they can make the cookies in less than 30 min by another employee. Very mad.
I am so disappointed in the Great American Cookie Company at the Outlet Shoppes at Atlanta. I planned a ninth birthday party for my daughter and six of her friends at the Outlets to have a mall scavenger hunt and then celebrate with cookie cake at the food court. I ordered the cookie five days in advance of the event. We arrived at the outlets, completed the scavenger hunt and then, went to get the cookie cake. I arrived at the door with a handwritten note that simply said "closed for unexpected repairs". I did not receive a phone call, email or any notification that the store had suddenly closed. I was charged for the cookie cake at the time I placed the order. Yet, I was not notified at any time that they would not be able to fulfil the order. I had to call the store the next day to request a refund. While I understand that things like this happen, I do NOT understand why I was not notified. I was not able to make any last minute arrangements without any prior notice. This is extremely disappointing to me. The store has agreed to refund the money, but only said that they were just really dealing with a lot because their oven broke. I imagine that on a Monday - they did not have a lot of birthday cake orders. I should have received a phone call the minute that they realized that the oven was broken and orders could not be fulfilled.