At the drive-thru window the employee tried putting the lid on my cup, but it was super full and he was struggling. When he handed me the cup I held it carefully by the hot bev sleeve and the top popped off, the over-full hot tea spilled down my hand (giving me a 2nd degree burn with multiple blisters) causing me to drop the whole cup on my lap (another big blister). I started yelling ‘ouch’ and dropping some curse words- because I was just doused in boiling hot water. The guy looked at me like what’s the problem and I told him- ‘the top wasn’t on and it spilled all over me’.When I tell you this man had the audacity to hit me with a ‘m’am calm down I DID put the top on this isn’t my fault. By this point I’m just trying to get home to bandage my leg but the guy wouldn’t give me a refund until I calmed down and just talked to him calmly. Sir- you are supposedly first aid certified (which I’ll be checking), and at no point did you think to say- we have burn cream and gauze so maybe just park and catch your breath and let’s get your hand bandaged at least.I tried to make it home, but my leg was really burning and I was worried my leggings were going to stick to the wound on my leg, so I parked and went in to the bathroom and put cold water on both wounds. By the time I came out of the bathroom I was crying hysterically all splashed with water and I realized I needed a number for corporate at the very least. There were about 7 employees behind and in front of the counter just chatting with each other- not one of them asked if I needed help (despite being obviously in distress) asked loudly for a manager and two employees jumped from being startled. Like- you’re so oblivious that you completely didn’t even notice a large crying woman at the register.The manager gave me burn cream and gauze and a number for customer care and casually tossed out that they’d pay for any medical bills, but didn’t take my name or any information OR fill out any sort of incident report.I called customer care and they offered me an apology and a call back in 48 hours from a district manager. I let them know that’s fine, but I’ll be contacting my legal representation in 24 hours, so they may want to bump me a little higher on the to-do list.The funny thing is that I’m a Lifeguard, first aid, and CPR instructor, so I may be following up with the Red Cross about the certifications at this particular store. The not funny thing is that because I work in a swimming pool- each one of these open blisters are huge infection risks, and while I won’t have medical bills (unless an infection comes up) but I will have to spend time and money wrapping hand and leg with waterproof tape (not cheap).TLDR- I was treated like an unreasonable Karen for being upset about being burned.
Service: 1
Lisa J
As a l ways, staff were friendly and awesome. Food was great.
They are like the Publix of coffee places! Always amazing at customer service! Give me a raise!!
Atmosphere: 5
Food: 5
Service: 5
jeremy lening
Very good service. Barista offered to heat up my sandwich, and it probably was better for that. Did not care for the sandwich for the price, but it wasn't bad. Pressed orange juice in a bottle was very good.
Atmosphere: 5
Food: 3
Service: 5
Chalice Bailey
They're fast and they made my ridiculously complicated drink with no problem.
Atmosphere: 5
Food: 5
Service: 5
Cyndi Braski
It’s always great at Starbucks!
Atmosphere: 5
Food: 5
Service: 5
B M
This particular store won't allow you to buy a coffee, walk out for two hours, then get a refill. Never had the issue at any other location. Didn't bother to check my app to see that I had purchased it there.
Atmosphere: 4
Food: 4
Service: 1
Jeanne K
This is the best Starbucks to bring kids/toddlers to! They have a fenced in patio with a latched gate. My 2 year old can run around without me worrying about him going in the street constantly. I will go out of my way to come here.
Atmosphere: 5
Service: 5
Peyton Alexander
I came here with my friend and went to order a cheese, egg, and sausage breakfast sandwich. Everything seemed fine and the girl that took my order was nice albeit tired. Waited for the food for 33 minutes before my friend went to the pickup counter to ask if my food was ready yet. She was told it would be out in a minute. Five minutes later the man with a dark beard pulled it from the drive through counter and just tossed it on the pickup counter. No apology even though we had waited 38 minutes by this point (which fine, I work retail and know we all have bad days) but the way he threw it on the counter like we had done something wrong was what spurred this review. We did nothing wrong inside the building unless you count politely ordering and quietly sitting at a table talking to each other as something we did wrong. I’m so confused and a little pissed by this whole situation. If you want to be treated with decency, go to the Starbucks nearby on Towne Lake Pkwy.
Got my usual today it was delicious and it’s fall so you know I grabbed a large Pumpkin Spice Latte with extra pumpkin drizzle and a bacon and Gouda sandwich and wolfed it down. Will
Atmosphere: 5
Food: 5
Service: 5
J
Drive thru barista was an absolute miserable nightmare to deal with. Immediately shot down "adding anything to our order at the window" when I asked her if they had a specific sandwich. Then, gave attitude when I asked for extra Drizzle (that I paid for on my order), just why? Be miserable in the back if that's the case, not at the front counter of a customer service position.
Atmosphere: 1
Food: 3
Service: 1
Janna Lao
Just over all amazing. Greetings at the door. I walked in and order and they were fast with it. Before I could finish my order it was already in my hand. They gave me a free cake pop! Which I’ve never had before and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Skylar Wolf
Line was slow, and got asked to tip before even being given my drink.
At the drive-thru window the employee tried putting the lid on my cup, but it was super full and he was struggling. When he handed me the cup I held it carefully by the hot bev sleeve and the top popped off, the over-full hot tea spilled down my hand (giving me a 2nd degree burn with multiple blisters) causing me to drop the whole cup on my lap (another big blister). I started yelling ‘ouch’ and dropping some curse words- because I was just doused in boiling hot water. The guy looked at me like what’s the problem and I told him- ‘the top wasn’t on and it spilled all over me’.When I tell you this man had the audacity to hit me with a ‘m’am calm down I DID put the top on this isn’t my fault. By this point I’m just trying to get home to bandage my leg but the guy wouldn’t give me a refund until I calmed down and just talked to him calmly. Sir- you are supposedly first aid certified (which I’ll be checking), and at no point did you think to say- we have burn cream and gauze so maybe just park and catch your breath and let’s get your hand bandaged at least.I tried to make it home, but my leg was really burning and I was worried my leggings were going to stick to the wound on my leg, so I parked and went in to the bathroom and put cold water on both wounds. By the time I came out of the bathroom I was crying hysterically all splashed with water and I realized I needed a number for corporate at the very least. There were about 7 employees behind and in front of the counter just chatting with each other- not one of them asked if I needed help (despite being obviously in distress) asked loudly for a manager and two employees jumped from being startled. Like- you’re so oblivious that you completely didn’t even notice a large crying woman at the register.The manager gave me burn cream and gauze and a number for customer care and casually tossed out that they’d pay for any medical bills, but didn’t take my name or any information OR fill out any sort of incident report.I called customer care and they offered me an apology and a call back in 48 hours from a district manager. I let them know that’s fine, but I’ll be contacting my legal representation in 24 hours, so they may want to bump me a little higher on the to-do list.The funny thing is that I’m a Lifeguard, first aid, and CPR instructor, so I may be following up with the Red Cross about the certifications at this particular store. The not funny thing is that because I work in a swimming pool- each one of these open blisters are huge infection risks, and while I won’t have medical bills (unless an infection comes up) but I will have to spend time and money wrapping hand and leg with waterproof tape (not cheap).TLDR- I was treated like an unreasonable Karen for being upset about being burned.
Service: 1
As a l ways, staff were friendly and awesome. Food was great.
Atmosphere: 5
Food: 5
Service: 5
Great location and customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Cheese Danish
They are like the Publix of coffee places! Always amazing at customer service! Give me a raise!!
Atmosphere: 5
Food: 5
Service: 5
Very good service. Barista offered to heat up my sandwich, and it probably was better for that. Did not care for the sandwich for the price, but it wasn't bad. Pressed orange juice in a bottle was very good.
Atmosphere: 5
Food: 3
Service: 5
They're fast and they made my ridiculously complicated drink with no problem.
Atmosphere: 5
Food: 5
Service: 5
It’s always great at Starbucks!
Atmosphere: 5
Food: 5
Service: 5
This particular store won't allow you to buy a coffee, walk out for two hours, then get a refill. Never had the issue at any other location. Didn't bother to check my app to see that I had purchased it there.
Atmosphere: 4
Food: 4
Service: 1
This is the best Starbucks to bring kids/toddlers to! They have a fenced in patio with a latched gate. My 2 year old can run around without me worrying about him going in the street constantly. I will go out of my way to come here.
Atmosphere: 5
Service: 5
I came here with my friend and went to order a cheese, egg, and sausage breakfast sandwich. Everything seemed fine and the girl that took my order was nice albeit tired. Waited for the food for 33 minutes before my friend went to the pickup counter to ask if my food was ready yet. She was told it would be out in a minute. Five minutes later the man with a dark beard pulled it from the drive through counter and just tossed it on the pickup counter. No apology even though we had waited 38 minutes by this point (which fine, I work retail and know we all have bad days) but the way he threw it on the counter like we had done something wrong was what spurred this review. We did nothing wrong inside the building unless you count politely ordering and quietly sitting at a table talking to each other as something we did wrong. I’m so confused and a little pissed by this whole situation. If you want to be treated with decency, go to the Starbucks nearby on Towne Lake Pkwy.
Service: 1
Restaurantji Recommends
Got my usual today it was delicious and it’s fall so you know I grabbed a large Pumpkin Spice Latte with extra pumpkin drizzle and a bacon and Gouda sandwich and wolfed it down. Will
Atmosphere: 5
Food: 5
Service: 5
Drive thru barista was an absolute miserable nightmare to deal with. Immediately shot down "adding anything to our order at the window" when I asked her if they had a specific sandwich. Then, gave attitude when I asked for extra Drizzle (that I paid for on my order), just why? Be miserable in the back if that's the case, not at the front counter of a customer service position.
Atmosphere: 1
Food: 3
Service: 1
Just over all amazing. Greetings at the door. I walked in and order and they were fast with it. Before I could finish my order it was already in my hand. They gave me a free cake pop! Which I’ve never had before and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Line was slow, and got asked to tip before even being given my drink.
Atmosphere: 4
Food: 5
Service: 3
Great service and large open space to work.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Cheddar