Lots of negative reviews,but I can see that they listen.i ordered online and it took like 15 minutes,that's it.the food is good,service is good.however,the atmosphere could be better and it's kinda hot in there.
Atmosphere: 4
Food: 5
Service: 5
Jeremy Kline
Kind and helpful staff, clean interior, order was correct, food prepared quickly, and tasted great. Absolutely no complaints.
Atmosphere: 5
Food: 5
Service: 5
Rebekah Lloyd
Unbelievably, the delivery driver just left our food at door on the ground. Thank god no ants got in our food, and we gave them a tip; wow, they didn’t even knock or ring the door, which is unacceptable. We have been waiting for them to deliver, and I look at the tracker. It said delivered when there was no knock, no doorbell ring. We don’t even know when they drop it off; our food is cold. I’m so disappointed.
Atmosphere: 1
Service: 1
Helena R.
I'm happy Papa John's is in our area! Took a chance to order online due to some pressing issues. I read comments online and I think someone gave them 1 star But because I really love Papa John's I took a chance and ordered 1large pepperoni and a medium veggie pizza. Order placed at at 2:45 said delivery would be at 3:48. Not the case. Door dash picked it up within minutes and it was delivered at 3:11 still hot!! No disappointments here!! Thank you Papa John's & Door Dash!! Will be ordering from here when we crave pizza!!
Curt L.
Wanted to try the new Papa Johns in Ewa Beach. Made an order on the app for carry out that included a Chicken Alfredo Papa Bowl. Got home and took cover off. Looks nothing like the picture. Just a very thin layer of melted cheese with veggies and a few pieces of chicken on the bottom of the container. Papa John's is one of the more expensive chain pizza places and I expect a little more than this. I'm done. Bring back Lil Caesars
Shuui Ci
the owner of this papa johns should be ASHAMED no AC or fans for weeks, one of your workers will probably have a heat stroke due to you negligence! it's at least 100 degrees in there, even at the cash register. how is this not illegal?
Atmosphere: 1
Food: 4
Service: 4
FM S.
Not sure if this is the Papa John's that filled my app order, but pizza toppings were scarce. Delivery service was okay, but pizza was not very hot. Ambiance is n/a. Not sure if I will order Papa John's again.
Matt H.
I ordered 2 pizzas on the Papa John's app. 1 hour later, my pizzas never arrived. I called the Ewa Beach Papa John's and Waylene, the General Manager, answered. She said that she never got the order. She then stated that she received a call maybe 40 minutes after I made the order, so 20 minutes before I called. The person on that call was trying to put my order in, but she was helping people inside of the Ewa Beach Papa John's, and she had to put the call on hold. Wait, is she the only person working at the counter and answering the phone calls? Unbelievable! So anyway, after Waylene helped all the people inside the Ewa Beach Papa John's, the person who was on hold hung up. Waylene tells me that even though I ordered off of the Papa John's app, a third party handles the app, not Papa John's. I told her that I've ordered on the app before, and it went to Papa John's in Kapolei, and there were no issues with the "third party" app with the Papa John's name on it. She tells me that this has been an ongoing problem. But wait, this is a new location. She said they've been open for 2 months. So does that mean this has been a problem since day one? It's absolutely ridiculous. She says I should call the store directly to order. I told her that if I knew to call directly, I would've. I should've said I would've just ordered from Dominos. After talking with Waylene, I called customer care, and a guy named Arnel answered. I found out that they tried to call the Ewa Beach Papa John's, but since they couldn't put the order in, it was canceled. What kind of business practice is this? Cancel your order and not tell you until you call them? Because I didn't receive a call, email, or notification on the Papa John's app saying that my order was canceled. So anyway, since I used a gift card to pay, Arnel tells me it's going to take 24 hours for the refund. So I get no pizzas and no money on the gift card. Nice. He apologized for the inconvenience, and I told him that doesn't help anything. Arnel said he was going file a ticket about this problem. I wanted the ticket the number even though I know the outcome is gonna be garbage. So I wait a little while, and he gives me the ticket number. Then he tells me there's a survey at the end of the call. So I ask him, "Do you really want me to do the survey because it's gonna be horrible." After the call ended, there was no survey. The phone just disconnects. Nice. I don't think this Ewa Beach Papa John's is going to last. Grand opening, grand closing. If it does last, I will be shocked. It's sad that I had to give Ewa Beach Papa John's 1 star. It doesn't deserve any. So, if you live in Ewa Beach, don't order from the app. If you don't have a car, you gotta walk, run, Lyft, Uber, Taxi, bike, skateboard, or fly to order your pizza. If you can fly, fly somewhere else to get pizza.
Mark Inay
Ordered delivery and it wasn’t even being made for over 45 minutes after I ordered online. Then they got it wrong too.
Lots of negative reviews,but I can see that they listen.i ordered online and it took like 15 minutes,that's it.the food is good,service is good.however,the atmosphere could be better and it's kinda hot in there.
Atmosphere: 4
Food: 5
Service: 5
Kind and helpful staff, clean interior, order was correct, food prepared quickly, and tasted great. Absolutely no complaints.
Atmosphere: 5
Food: 5
Service: 5
Unbelievably, the delivery driver just left our food at door on the ground. Thank god no ants got in our food, and we gave them a tip; wow, they didn’t even knock or ring the door, which is unacceptable. We have been waiting for them to deliver, and I look at the tracker. It said delivered when there was no knock, no doorbell ring. We don’t even know when they drop it off; our food is cold. I’m so disappointed.
Atmosphere: 1
Service: 1
I'm happy Papa John's is in our area! Took a chance to order online due to some pressing issues. I read comments online and I think someone gave them 1 star But because I really love Papa John's I took a chance and ordered 1large pepperoni and a medium veggie pizza. Order placed at at 2:45 said delivery would be at 3:48. Not the case. Door dash picked it up within minutes and it was delivered at 3:11 still hot!! No disappointments here!! Thank you Papa John's & Door Dash!! Will be ordering from here when we crave pizza!!
Wanted to try the new Papa Johns in Ewa Beach. Made an order on the app for carry out that included a Chicken Alfredo Papa Bowl. Got home and took cover off. Looks nothing like the picture. Just a very thin layer of melted cheese with veggies and a few pieces of chicken on the bottom of the container. Papa John's is one of the more expensive chain pizza places and I expect a little more than this. I'm done. Bring back Lil Caesars
the owner of this papa johns should be ASHAMED no AC or fans for weeks, one of your workers will probably have a heat stroke due to you negligence! it's at least 100 degrees in there, even at the cash register. how is this not illegal?
Atmosphere: 1
Food: 4
Service: 4
Not sure if this is the Papa John's that filled my app order, but pizza toppings were scarce. Delivery service was okay, but pizza was not very hot. Ambiance is n/a. Not sure if I will order Papa John's again.
I ordered 2 pizzas on the Papa John's app. 1 hour later, my pizzas never arrived. I called the Ewa Beach Papa John's and Waylene, the General Manager, answered. She said that she never got the order. She then stated that she received a call maybe 40 minutes after I made the order, so 20 minutes before I called. The person on that call was trying to put my order in, but she was helping people inside of the Ewa Beach Papa John's, and she had to put the call on hold. Wait, is she the only person working at the counter and answering the phone calls? Unbelievable! So anyway, after Waylene helped all the people inside the Ewa Beach Papa John's, the person who was on hold hung up. Waylene tells me that even though I ordered off of the Papa John's app, a third party handles the app, not Papa John's. I told her that I've ordered on the app before, and it went to Papa John's in Kapolei, and there were no issues with the "third party" app with the Papa John's name on it. She tells me that this has been an ongoing problem. But wait, this is a new location. She said they've been open for 2 months. So does that mean this has been a problem since day one? It's absolutely ridiculous. She says I should call the store directly to order. I told her that if I knew to call directly, I would've. I should've said I would've just ordered from Dominos. After talking with Waylene, I called customer care, and a guy named Arnel answered. I found out that they tried to call the Ewa Beach Papa John's, but since they couldn't put the order in, it was canceled. What kind of business practice is this? Cancel your order and not tell you until you call them? Because I didn't receive a call, email, or notification on the Papa John's app saying that my order was canceled. So anyway, since I used a gift card to pay, Arnel tells me it's going to take 24 hours for the refund. So I get no pizzas and no money on the gift card. Nice. He apologized for the inconvenience, and I told him that doesn't help anything. Arnel said he was going file a ticket about this problem. I wanted the ticket the number even though I know the outcome is gonna be garbage. So I wait a little while, and he gives me the ticket number. Then he tells me there's a survey at the end of the call. So I ask him, "Do you really want me to do the survey because it's gonna be horrible." After the call ended, there was no survey. The phone just disconnects. Nice. I don't think this Ewa Beach Papa John's is going to last. Grand opening, grand closing. If it does last, I will be shocked. It's sad that I had to give Ewa Beach Papa John's 1 star. It doesn't deserve any. So, if you live in Ewa Beach, don't order from the app. If you don't have a car, you gotta walk, run, Lyft, Uber, Taxi, bike, skateboard, or fly to order your pizza. If you can fly, fly somewhere else to get pizza.
Ordered delivery and it wasn’t even being made for over 45 minutes after I ordered online. Then they got it wrong too.
Food: 2
Service: 1
Restaurantji Recommends