Buffalo Wild Wings, at Ala Moana, has decided the customer should do all the work and then have to tip 18%. They are under staffed. You have to use the QR code, then select what you want, upload your credit card, and pay thru the app.I felt bad for the servers as all they do is deliver food. BUT you have to tip them 18%.That's a poor business practice. The staff, who I talked with, are also unsatisfied with the situation.I no longer recommend this particular location unless of course you want an isolated experience and basically just have food delivered with a poor atmosphere.Some technology is nice but this experience, with the mandatory tip, was not what was wanted.At least the customer doesn't have to do the dishes....but that's probably next.
Atmosphere: 2
Food: 3
Service: 2
Bal Gill
Very nice place, food was good and the atmosphere was good. The service was ok, very nice server but we had to ask a few times for our drinks to be bought to us. Otherwise a nice experience.
Atmosphere: 5
Food: 5
Service: 4
Gene Farmer
Setup for large groups. Great service for our party of 17.
Nicholas Garcia
Great place to eat and watch the game. The only drawback was the “service” QR code system to order and check out. Took us 20 minutes to get an actual server to understand what we were trying to tell him and then he went and physically swiped cards. Overall good experience. Just don’t like the whole pay on your own tech
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Hot, Buffalo, Chicken Wings
Steve Hunt
Service was a bit slow, but a cold beer tasted good.Wings were dry, and the burger had been sitting somewhere and congealed. The cheese had a crust on it.Given no napkins or condiments and nobody asked how my meal was.It was not like they were busy either.It's a big chain that could do SO much better!
Atmosphere: 5
Food: 2
Service: 2
Prelude Lover
Great restaurant and friendly service. Fried pickles here are really good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles, Fries
Gunther Weamire
I got a 10 piece wing and a cheeseburger lunch special. The food came out at a good temperature, though it was almost too salty to eat. My waiter Reginald was on his game and took care of the order arrived exactly as ordered.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Fries
Ian Tabios
Food is fire cheese curds with caramel. Street tacos.Service took 10 min to seat (pretty good)15 min to get our drinks(mid) dame 15 min to tell us they out of said drink (bad)30 min to ge 1 item out of 3, 10 min later to get a salad without utensils to eat with. 45 min have past didn't get our 3rd item. So we just asked for a manager to get a box.Server no communication on anything. Dropped off stuff and walked away. Asked host to not set up tables so she don't get sat to go to her cpk job.Manager sees servers struggling and decides to talk story.Busser sees a take full of dishes and walks away from it.Bartenders gave me a salty mojito. Correct me if I'm wrong aren't mojitos made with starry and cane sugar salty????? Just wondering.Entertainment stull good tho.I enjoy standing in line at the dmv over coming here again
Atmosphere: 5
Food: 3
Service: 1
K M
I recently stumbled upon a public tikok of one of the employees, Delaney Nucci, with her feet near prepared, ready-to-serve food and laying her entire body on top of a food-prep surface in the kitchen while the restaurant was open and active.Ever since seeing it, I've been too concerned for the well-being of my immunocompromised relatives in Honolulu to allow them to eat there any longer. And that's just what was caught on camera, I wonder what worse health violations are committed out of view of customers off-camera. Food safety neglect endangers everyone, not just the immunocompromised!It used to be one of our favorite restaurants, both inside and outside of Honolulu, but now I can't stomach the thought of eating at any of their locations and likely won't be able to for a long time, if ever ?
Atmosphere: 1
Food: 1
Service: 1
Jasmine Cuello
Ala Moana... service is slow but it's worth the wait if you're watching sports on TV and having a drink or 3...Parking: It's the Ala Moana Center... so parking is available if you go a certain time but hard when you go when everybody goes...
My server was great. Didn't get his name cause it was loud, but he took care of us and came over a lot ?Minus 1 star cause they don't have a hostess and everyone walking in didn't know what to do to get a table. No one welcomes you in and tells you the wait time. Customers have to tell other customers to write their name on the paper list.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Ultimate Nachos
James Woody
If I could provide more stars for service, I would. Friday afternoon/evening on February 16th, I found myself needing a place to eat, and relax while trying to find a place to stay after realizing my travel plans and place to stay was completely gone. I sat at the bar where a wonderful lady was working, and in general conversation, was able to share my story with. This bartender not only made me feel special, she kept me calm during a severe mental breakdown. I can not say enough about the care and service this young lady provided. She was just doing her job and also kept up with her additional customers, but for some reason, she made me feel like I was the only one there and continued to reassure me that everything was going to work out. I did not get her name, but management will know who this young lady was that was on duty that afternoon. Please let her know how special she is, and acknowledge her because, in my eyes, she goes above and beyond for her customers. Also, let her know I did get home to my wife and kids and will forever be grateful for her reassurance during my absolute breakdown. Wonderful hire BWWs Honolulu!
Atmosphere: 5
Food: 5
Service: 5
Steven Larson
Ordered my food via door dash, however, they ate the food and would not make a new order for my dasher.One hour later, I was not going to get my food. The lady who I spoke with on the phone could care less.The food, when you get it, is only mediocre any way.
Food: 1
Service: 1
Craig Forrester
My favourite wings place in USA. Wings, beer and sport, what's not to like!
Buffalo Wild Wings, at Ala Moana, has decided the customer should do all the work and then have to tip 18%. They are under staffed. You have to use the QR code, then select what you want, upload your credit card, and pay thru the app.I felt bad for the servers as all they do is deliver food. BUT you have to tip them 18%.That's a poor business practice. The staff, who I talked with, are also unsatisfied with the situation.I no longer recommend this particular location unless of course you want an isolated experience and basically just have food delivered with a poor atmosphere.Some technology is nice but this experience, with the mandatory tip, was not what was wanted.At least the customer doesn't have to do the dishes....but that's probably next.
Atmosphere: 2
Food: 3
Service: 2
Very nice place, food was good and the atmosphere was good. The service was ok, very nice server but we had to ask a few times for our drinks to be bought to us. Otherwise a nice experience.
Atmosphere: 5
Food: 5
Service: 4
Setup for large groups. Great service for our party of 17.
Great place to eat and watch the game. The only drawback was the “service” QR code system to order and check out. Took us 20 minutes to get an actual server to understand what we were trying to tell him and then he went and physically swiped cards. Overall good experience. Just don’t like the whole pay on your own tech
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Hot, Buffalo, Chicken Wings
Service was a bit slow, but a cold beer tasted good.Wings were dry, and the burger had been sitting somewhere and congealed. The cheese had a crust on it.Given no napkins or condiments and nobody asked how my meal was.It was not like they were busy either.It's a big chain that could do SO much better!
Atmosphere: 5
Food: 2
Service: 2
Great restaurant and friendly service. Fried pickles here are really good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles, Fries
I got a 10 piece wing and a cheeseburger lunch special. The food came out at a good temperature, though it was almost too salty to eat. My waiter Reginald was on his game and took care of the order arrived exactly as ordered.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Fries
Food is fire cheese curds with caramel. Street tacos.Service took 10 min to seat (pretty good)15 min to get our drinks(mid) dame 15 min to tell us they out of said drink (bad)30 min to ge 1 item out of 3, 10 min later to get a salad without utensils to eat with. 45 min have past didn't get our 3rd item. So we just asked for a manager to get a box.Server no communication on anything. Dropped off stuff and walked away. Asked host to not set up tables so she don't get sat to go to her cpk job.Manager sees servers struggling and decides to talk story.Busser sees a take full of dishes and walks away from it.Bartenders gave me a salty mojito. Correct me if I'm wrong aren't mojitos made with starry and cane sugar salty????? Just wondering.Entertainment stull good tho.I enjoy standing in line at the dmv over coming here again
Atmosphere: 5
Food: 3
Service: 1
I recently stumbled upon a public tikok of one of the employees, Delaney Nucci, with her feet near prepared, ready-to-serve food and laying her entire body on top of a food-prep surface in the kitchen while the restaurant was open and active.Ever since seeing it, I've been too concerned for the well-being of my immunocompromised relatives in Honolulu to allow them to eat there any longer. And that's just what was caught on camera, I wonder what worse health violations are committed out of view of customers off-camera. Food safety neglect endangers everyone, not just the immunocompromised!It used to be one of our favorite restaurants, both inside and outside of Honolulu, but now I can't stomach the thought of eating at any of their locations and likely won't be able to for a long time, if ever ?
Atmosphere: 1
Food: 1
Service: 1
Ala Moana... service is slow but it's worth the wait if you're watching sports on TV and having a drink or 3...Parking: It's the Ala Moana Center... so parking is available if you go a certain time but hard when you go when everybody goes...
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Beer-Battered Onion Rings, Burgers, Salad, Chicken Wings, Mozzarella Sticks
Restaurantji Recommends
Place was empty and wings took a while, then again we ordered 30 wings... Delish as always.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mango Habanero, Burgers, Chicken Wings
My server was great. Didn't get his name cause it was loud, but he took care of us and came over a lot ?Minus 1 star cause they don't have a hostess and everyone walking in didn't know what to do to get a table. No one welcomes you in and tells you the wait time. Customers have to tell other customers to write their name on the paper list.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Ultimate Nachos
If I could provide more stars for service, I would. Friday afternoon/evening on February 16th, I found myself needing a place to eat, and relax while trying to find a place to stay after realizing my travel plans and place to stay was completely gone. I sat at the bar where a wonderful lady was working, and in general conversation, was able to share my story with. This bartender not only made me feel special, she kept me calm during a severe mental breakdown. I can not say enough about the care and service this young lady provided. She was just doing her job and also kept up with her additional customers, but for some reason, she made me feel like I was the only one there and continued to reassure me that everything was going to work out. I did not get her name, but management will know who this young lady was that was on duty that afternoon. Please let her know how special she is, and acknowledge her because, in my eyes, she goes above and beyond for her customers. Also, let her know I did get home to my wife and kids and will forever be grateful for her reassurance during my absolute breakdown. Wonderful hire BWWs Honolulu!
Atmosphere: 5
Food: 5
Service: 5
Ordered my food via door dash, however, they ate the food and would not make a new order for my dasher.One hour later, I was not going to get my food. The lady who I spoke with on the phone could care less.The food, when you get it, is only mediocre any way.
Food: 1
Service: 1
My favourite wings place in USA. Wings, beer and sport, what's not to like!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Wings