After reading the rest of the reviews I changed my star rating to 1. Don't waste your time here. Pricey food and drink with terrible or no service at all. Not worth it. Spend your money somewhere else nicer and more professional and not in a supermarket. Came here a couple times for late night drinks. The service at night was much better i guess it was more intimate than the weekend brunch buffet. The weekend brunch buffet had a great food selection and was a great deal. They had pretty good prime rib. Only thing i didn't like was the service during weekend brunch. None. Took our one drink order. Never asked if we wanted another drink. Also no water our entire meal. You would think the staff can be more attentive given they are not serving anything else. And there were so many wait staff for a small space, yet ignore two people in the corner. Out of sight out of mind i guess. Idk if i would go back based on this service. Honestly the vibes/food/drinks are not that impressive.
Judy L.
We wanted to do an early Mother's Day celebration and I heard from a friend that Eleven has a weekend brunch buffet. Most buffets at other restaurants are priced at over $100 per person. Most of my family are small eaters and will not eat a hundred dollars' worth of food. Other buffets have many more dishes to choose from of course. But so many choices can be overwhelming. The buffet offerings at Eleven are perfect! There was a chicken, fish, pork and beef dish--something to please anyone and everyone. All the dishes were well executed! My favorite was the chicken with ginger scallion sauce. The chicken was so moist and flavorful, and the sauce was on-point. The strip loin roast was very tender and had so much flavor, especially with the roasted garlic and wasabi creme fraiche. The scrambled eggs with asparagus and tomatoes were very fluffy. The broccolini is a must have and the clam chowder was onolicious. The yummy french toast was my dessert. I was too full by then to try the pastries and desserts on the buffet line. I did wash down my meal with the yuzu mimosa. I think I could have drank a pitcher of it. So good...but dangerous! By the way, Open Table did not allow me to make a reservation for more than 6 people (that's the case with all the restaurants listed on the Open Table website). We had a party of 7 so I made a reservation for 4 people and my sister made a reservation for the remaining 3. I entered a note in the "Special Request" texbox to ask if we could be seated next to each other. If can, can and if no can, no can. Just have to try and go with the flow. The other option of course is to call the restaurant to make the booking if you have a large party. Being that the restaurant opens at 5 pm on weekdays, I kept forgetting to call. You may want to try the Open Table hack if you can't remember to call at the appropriate time like me. :-)
Sabrina Ray O.
Made a phone call reservation in order to surprise my best friend for her birthday. Keep in mind we called WEEKS in advance and thought everything was set. Then we show up only to find out the reservation was never made by the employee! The employee over the phone never told us we needed a confirmation text/email. Very disappointed in the manager, Sergio, for making excuses and not taking accountability for this mistake.
Howard D.
Poor service, but the real crime was the management. Zero accountability from insincere staff, such a shame to see in Hawai'i.
Allen O.
We made a reservation for a special birthday brunch for 12 people over two weeks in advance, only to arrive and find out they had no record of it. Despite supposedly sending a confirmation, we received nothing. When we spoke to the manager, Sergio R., he danced around the issue without taking responsibility, all while gaslighting us in the process. 4 of us physically showed up to the restaurant and spoke to the manager. Allegedly, he offered 2 separated tables of 6 over the initial phone call and claimed that we said "no" to that offer because it was for a birthday and that we did not want to split the party. This was false. When we called him out on that, he went back on his word and had a different story. At the end of the day, all we wanted was accountability so that this unfortunate situation would not repeat itself to another party, large or small. Sergio reluctantly took the blame for his staff's mishandling of the reservation and stated he's "apologized" multiple times all while saying the situation has been "exhausting talking in circles." An empty and gaslight apology was what we received. It was a disappointing and frustrating experience that tarnished what was supposed to be a celebratory occasion. Luckily for us, we were able to make a last minute reservation at a different restaurant that was much more accommodating. Safe to say that we will never be dining with Eleven again due to their lack of customer service, poor management, and compassion for their potential paying customers.
Nicolo O.
I was excited after reading on their website "The team at Eleven draws from years of mixology and culinary experience to create elevated flavors that are as unexpected". Oh how disappointed i was to figure out how little to no experience they had in customer service. We had made reservations for a large party a few weeks prior, but apparently they didn't have it placed in at all. We spoke to the manager Sergio Rodriguez, and he continuously made excuses and never apologized for the mistake on their part. They did not mention we were supposed to receive a confirmation text/email when we made the reservation and blamed us saying we should have gotten one. When we tried to give Sergio feedback on the problem to make sure it doesn't happen again, he seemed to brush it off and kept going back in circles about receiving a text/email. Disappointing experience.
Jolene J.
A dining experience starts from the point of making reservations and is greatly influenced by the staff/management. We could not even dine at Eleven's brunch buffet due to the lack of accountability and hospitality of manager, Sergio. Do not dine at a place where customers are gaslit and made to feel bad even if the restaurant dropped the ball on making a large group reservation.
Ethan J.
We made a reservation for 12 people weeks in advance for a birthday party. The day of we arrive to the restaurant to find out they messed up on their part and didn't have our reservation. They do nothing in reparation for their error instead their manager says it's our fault because we didn't receive a confirmation text for the reservation. HOW ARE WE SUPPOSE TO KNOW THAT! We provided all the needed information when making the reservation in the first place. VERY UNPROFESSIONAL AND DISAPPOINTING! The manager SERGIO is completely unprofessional, was making up excuses, and blatantly LIED to multiple members of our party saying he offered partial accommodations of splitting the party amongst different tables WHICH HE NEVER DID, and LIED in saying the birthday girl declined the offer when she never even got that offer in the first place! HE NEVER FORMALLY APOLOGIZED, BRUSHED US OFF, AND CALLED US EXHAUSTING! What a joke of a manager
Ryan A.
Went here for Easter brunch and it was amazing. The service was good and the food selection, they are delicious.
Shani S.
I just love this place! Here are the reasons why: - Good SMOKY old fashioned! It is hard to find places that smoke their drinks. They have a very high powered smoker which just ads that little yummy touch to the drink. - We usually just pop in, no reservations and can get seating with no problems. - They also have a reasonably priced brunch buffet they offer on the weekends. - Remember, this is not like a full fledged restaurant with heavy food options. They are small plates, more of a place to either start or finish your evening. - #1 reason we go- the staff! We love to sit at bar counters and when you have bar staff that are not only attentive but talkative and fun- makes the entire night better! This weekend we had the pleasure of chatting with Allan (pronounced All-An), Tim and their chef (so sorry I can't remember his name!) They are just the best. Not sure what you want? Talk to them! They will help you figure it out. Really nice crew and we would highly recommend visiting Eleven Location: If you have never been... it is INSIDE the Foodland Ala Moana store. Go into the store and go straight back on the left side towards the liquor section. If it is after the Foodland is closed. Their door is on the outside of the building closest to Piikoi.
Amazing bar, lovely atmosphere and great selection of whiskey!Hidden gem of Waikiki!
Atmosphere: 5
Food: 5
Service: 5
Terry K.
Sorry to write this review with only three stars BUT if the food fits right? The food was sub par. Period! The lox sat on what appeared to be pumpernickel bread with a thin slather of dill cream cheese. Blah! The bread was hard a rock as we struggled to cut it with a decent knife. The scallops tasted funny. Okay, we ate it regardless @ $7 a scallop we had to see what the hype was all about. It sat on a mush of avocado and something... Sadly while it was highly recommended, the taste and texture fell short. The potato chips were SALTY. Maybe they make it salty for a reason... Maybe the accidentally dropped the salt shaker on the chips... I don't know The wine - Glass of Obsidian Cab is $17. Get the bottle ($68) and take what you don't drink home with you. As a point of reference, you do get more than 4 glasses from the bottle. Moral to the story? Go there for cocktails, albeit a nightcap, a day cap or any cap... Consider this story before you try any of the food. Located in the Foodland Farms Ala Moana Supermarket, tucked behind the checkout cashier and outside of the Liquor Department. If you wanted a cozy place to sit, relax and be merry, then this is the place to go
Matt T.
Drinks - good. Service - lukewarm and a bit strange. A few staff doing nothing and others busy while simple customer service details were missed with ourselves and nearby tables. Food - hit and miss. The Hokkaido Scallops were served cold and needed acid. The cornbread was tabled very late in service and somehow cold as well. The hamachi want very fresh. However, the cured salmon and beef & brioche were quite good.
Kelly Y.
Classy speakeasy vibes found in Foodland Farms Ala Moana. You can access it from inside the store or from the outside. A lovely choice for a romantic date, girl's night or group night. Lighting is dim, but still illuminated. There isn't a plethora of seating so reservations are a good idea. Parking: Ample parking, however the stalls directly in front of Foodland are all limited time parkings. Not sure if the mall monitors this but to be safe we parked on the opposing side (beach side), since it was just a short walk across the marked crossing by the main light entrance. This is the back side entrance. Drink: (~$16-18) Really some of the best local inspired drinks you will ever have. I am definitely one who appreciates when there is a great balance between tasting the spirit AND tasing the noted flavors. In my opinion, Eleven has mastered this. The Bicol Express was an absolute homerun. A Filipino inspired spirit with hints of ginger, jalapeno and coconut. A lovely play on an almost savory flavor profile, with the added "hands on" aspect of stabbing each tropical jelly. The drink itself is clear, so it's unique that each sip is packed with flavor. The Oolang Rouge was another notable, unique drink. We also tried the Jan-Ken-Po, Kope-Negroni and the Lapsang Manhattan. All good, if you like a very "spirit-forwad" taste. AKA.... It's Strong! Food: (~$5-20) We tried a varaiety of their "bar-bites" type of offerings. This is more of a "pre-game" place. Not really a place to fill up on as a meal. However, the food was excellent. All dishes have such amazing depth of flavor. Most noted for me were the HOKKAIDO SCALLOPS. We also tried the Beef and Brioche, House Fried Potato Chips, Popcorn and Hamachi Carpaccio. Note, carpaccio was market price ~$20, but well worth it! Service: Service was top-notch. We were immediately greeting upon arriving. We had multiple servers wait on us. Each very knowledgable and able to accomodate our requests. Best of all, the water refill service! It is always a big plus for me when the staff is nice enough to continually refill our waters. Great job! **NOTE: they also have weekend brunch Saturday and Sunday from 8:30am to 1:30 pm (last seating). Currently, $35 pp, $16 p child (10 and under). Heard many good things but haven't had the chance to try yet. They even have a PRIME RIB CARVING STATION. **
I had high hopes for this visit. Food was not hot, food levels low/not replenished at the time we went to the line. Service was fine. Flavor of food was good, just not hot enough. Fruit flies on pastries. Juice and coffee was good. Ambiance 10/10. Generously provided mimosa bounce-back coupons. Greeted and thanked as we exited, gentleman was very personable.
After reading the rest of the reviews I changed my star rating to 1. Don't waste your time here. Pricey food and drink with terrible or no service at all. Not worth it. Spend your money somewhere else nicer and more professional and not in a supermarket. Came here a couple times for late night drinks. The service at night was much better i guess it was more intimate than the weekend brunch buffet. The weekend brunch buffet had a great food selection and was a great deal. They had pretty good prime rib. Only thing i didn't like was the service during weekend brunch. None. Took our one drink order. Never asked if we wanted another drink. Also no water our entire meal. You would think the staff can be more attentive given they are not serving anything else. And there were so many wait staff for a small space, yet ignore two people in the corner. Out of sight out of mind i guess. Idk if i would go back based on this service. Honestly the vibes/food/drinks are not that impressive.
We wanted to do an early Mother's Day celebration and I heard from a friend that Eleven has a weekend brunch buffet. Most buffets at other restaurants are priced at over $100 per person. Most of my family are small eaters and will not eat a hundred dollars' worth of food. Other buffets have many more dishes to choose from of course. But so many choices can be overwhelming. The buffet offerings at Eleven are perfect! There was a chicken, fish, pork and beef dish--something to please anyone and everyone. All the dishes were well executed! My favorite was the chicken with ginger scallion sauce. The chicken was so moist and flavorful, and the sauce was on-point. The strip loin roast was very tender and had so much flavor, especially with the roasted garlic and wasabi creme fraiche. The scrambled eggs with asparagus and tomatoes were very fluffy. The broccolini is a must have and the clam chowder was onolicious. The yummy french toast was my dessert. I was too full by then to try the pastries and desserts on the buffet line. I did wash down my meal with the yuzu mimosa. I think I could have drank a pitcher of it. So good...but dangerous! By the way, Open Table did not allow me to make a reservation for more than 6 people (that's the case with all the restaurants listed on the Open Table website). We had a party of 7 so I made a reservation for 4 people and my sister made a reservation for the remaining 3. I entered a note in the "Special Request" texbox to ask if we could be seated next to each other. If can, can and if no can, no can. Just have to try and go with the flow. The other option of course is to call the restaurant to make the booking if you have a large party. Being that the restaurant opens at 5 pm on weekdays, I kept forgetting to call. You may want to try the Open Table hack if you can't remember to call at the appropriate time like me. :-)
Made a phone call reservation in order to surprise my best friend for her birthday. Keep in mind we called WEEKS in advance and thought everything was set. Then we show up only to find out the reservation was never made by the employee! The employee over the phone never told us we needed a confirmation text/email. Very disappointed in the manager, Sergio, for making excuses and not taking accountability for this mistake.
Poor service, but the real crime was the management. Zero accountability from insincere staff, such a shame to see in Hawai'i.
We made a reservation for a special birthday brunch for 12 people over two weeks in advance, only to arrive and find out they had no record of it. Despite supposedly sending a confirmation, we received nothing. When we spoke to the manager, Sergio R., he danced around the issue without taking responsibility, all while gaslighting us in the process. 4 of us physically showed up to the restaurant and spoke to the manager. Allegedly, he offered 2 separated tables of 6 over the initial phone call and claimed that we said "no" to that offer because it was for a birthday and that we did not want to split the party. This was false. When we called him out on that, he went back on his word and had a different story. At the end of the day, all we wanted was accountability so that this unfortunate situation would not repeat itself to another party, large or small. Sergio reluctantly took the blame for his staff's mishandling of the reservation and stated he's "apologized" multiple times all while saying the situation has been "exhausting talking in circles." An empty and gaslight apology was what we received. It was a disappointing and frustrating experience that tarnished what was supposed to be a celebratory occasion. Luckily for us, we were able to make a last minute reservation at a different restaurant that was much more accommodating. Safe to say that we will never be dining with Eleven again due to their lack of customer service, poor management, and compassion for their potential paying customers.
I was excited after reading on their website "The team at Eleven draws from years of mixology and culinary experience to create elevated flavors that are as unexpected". Oh how disappointed i was to figure out how little to no experience they had in customer service. We had made reservations for a large party a few weeks prior, but apparently they didn't have it placed in at all. We spoke to the manager Sergio Rodriguez, and he continuously made excuses and never apologized for the mistake on their part. They did not mention we were supposed to receive a confirmation text/email when we made the reservation and blamed us saying we should have gotten one. When we tried to give Sergio feedback on the problem to make sure it doesn't happen again, he seemed to brush it off and kept going back in circles about receiving a text/email. Disappointing experience.
A dining experience starts from the point of making reservations and is greatly influenced by the staff/management. We could not even dine at Eleven's brunch buffet due to the lack of accountability and hospitality of manager, Sergio. Do not dine at a place where customers are gaslit and made to feel bad even if the restaurant dropped the ball on making a large group reservation.
We made a reservation for 12 people weeks in advance for a birthday party. The day of we arrive to the restaurant to find out they messed up on their part and didn't have our reservation. They do nothing in reparation for their error instead their manager says it's our fault because we didn't receive a confirmation text for the reservation. HOW ARE WE SUPPOSE TO KNOW THAT! We provided all the needed information when making the reservation in the first place. VERY UNPROFESSIONAL AND DISAPPOINTING! The manager SERGIO is completely unprofessional, was making up excuses, and blatantly LIED to multiple members of our party saying he offered partial accommodations of splitting the party amongst different tables WHICH HE NEVER DID, and LIED in saying the birthday girl declined the offer when she never even got that offer in the first place! HE NEVER FORMALLY APOLOGIZED, BRUSHED US OFF, AND CALLED US EXHAUSTING! What a joke of a manager
Went here for Easter brunch and it was amazing. The service was good and the food selection, they are delicious.
I just love this place! Here are the reasons why: - Good SMOKY old fashioned! It is hard to find places that smoke their drinks. They have a very high powered smoker which just ads that little yummy touch to the drink. - We usually just pop in, no reservations and can get seating with no problems. - They also have a reasonably priced brunch buffet they offer on the weekends. - Remember, this is not like a full fledged restaurant with heavy food options. They are small plates, more of a place to either start or finish your evening. - #1 reason we go- the staff! We love to sit at bar counters and when you have bar staff that are not only attentive but talkative and fun- makes the entire night better! This weekend we had the pleasure of chatting with Allan (pronounced All-An), Tim and their chef (so sorry I can't remember his name!) They are just the best. Not sure what you want? Talk to them! They will help you figure it out. Really nice crew and we would highly recommend visiting Eleven Location: If you have never been... it is INSIDE the Foodland Ala Moana store. Go into the store and go straight back on the left side towards the liquor section. If it is after the Foodland is closed. Their door is on the outside of the building closest to Piikoi.
Restaurantji Recommends
Amazing bar, lovely atmosphere and great selection of whiskey!Hidden gem of Waikiki!
Atmosphere: 5
Food: 5
Service: 5
Sorry to write this review with only three stars BUT if the food fits right? The food was sub par. Period! The lox sat on what appeared to be pumpernickel bread with a thin slather of dill cream cheese. Blah! The bread was hard a rock as we struggled to cut it with a decent knife. The scallops tasted funny. Okay, we ate it regardless @ $7 a scallop we had to see what the hype was all about. It sat on a mush of avocado and something... Sadly while it was highly recommended, the taste and texture fell short. The potato chips were SALTY. Maybe they make it salty for a reason... Maybe the accidentally dropped the salt shaker on the chips... I don't know The wine - Glass of Obsidian Cab is $17. Get the bottle ($68) and take what you don't drink home with you. As a point of reference, you do get more than 4 glasses from the bottle. Moral to the story? Go there for cocktails, albeit a nightcap, a day cap or any cap... Consider this story before you try any of the food. Located in the Foodland Farms Ala Moana Supermarket, tucked behind the checkout cashier and outside of the Liquor Department. If you wanted a cozy place to sit, relax and be merry, then this is the place to go
Drinks - good. Service - lukewarm and a bit strange. A few staff doing nothing and others busy while simple customer service details were missed with ourselves and nearby tables. Food - hit and miss. The Hokkaido Scallops were served cold and needed acid. The cornbread was tabled very late in service and somehow cold as well. The hamachi want very fresh. However, the cured salmon and beef & brioche were quite good.
Classy speakeasy vibes found in Foodland Farms Ala Moana. You can access it from inside the store or from the outside. A lovely choice for a romantic date, girl's night or group night. Lighting is dim, but still illuminated. There isn't a plethora of seating so reservations are a good idea. Parking: Ample parking, however the stalls directly in front of Foodland are all limited time parkings. Not sure if the mall monitors this but to be safe we parked on the opposing side (beach side), since it was just a short walk across the marked crossing by the main light entrance. This is the back side entrance. Drink: (~$16-18) Really some of the best local inspired drinks you will ever have. I am definitely one who appreciates when there is a great balance between tasting the spirit AND tasing the noted flavors. In my opinion, Eleven has mastered this. The Bicol Express was an absolute homerun. A Filipino inspired spirit with hints of ginger, jalapeno and coconut. A lovely play on an almost savory flavor profile, with the added "hands on" aspect of stabbing each tropical jelly. The drink itself is clear, so it's unique that each sip is packed with flavor. The Oolang Rouge was another notable, unique drink. We also tried the Jan-Ken-Po, Kope-Negroni and the Lapsang Manhattan. All good, if you like a very "spirit-forwad" taste. AKA.... It's Strong! Food: (~$5-20) We tried a varaiety of their "bar-bites" type of offerings. This is more of a "pre-game" place. Not really a place to fill up on as a meal. However, the food was excellent. All dishes have such amazing depth of flavor. Most noted for me were the HOKKAIDO SCALLOPS. We also tried the Beef and Brioche, House Fried Potato Chips, Popcorn and Hamachi Carpaccio. Note, carpaccio was market price ~$20, but well worth it! Service: Service was top-notch. We were immediately greeting upon arriving. We had multiple servers wait on us. Each very knowledgable and able to accomodate our requests. Best of all, the water refill service! It is always a big plus for me when the staff is nice enough to continually refill our waters. Great job! **NOTE: they also have weekend brunch Saturday and Sunday from 8:30am to 1:30 pm (last seating). Currently, $35 pp, $16 p child (10 and under). Heard many good things but haven't had the chance to try yet. They even have a PRIME RIB CARVING STATION. **
I had high hopes for this visit. Food was not hot, food levels low/not replenished at the time we went to the line. Service was fine. Flavor of food was good, just not hot enough. Fruit flies on pastries. Juice and coffee was good. Ambiance 10/10. Generously provided mimosa bounce-back coupons. Greeted and thanked as we exited, gentleman was very personable.