Worst. The wait list? Never experienced that! 60 minutes wait? Hello Hawaii?
Atmosphere: 1
Food: 1
Service: 1
Fiona Zhang
food is fair. Front desk is not friendly and the smell in the lounge is aweful
Atmosphere: 1
Food: 3
Service: 1
Borys Hoshowsky
Been to a variety of airline lounges. The ones offered by Hawaiian airlines are subpar and certainly not worth the visit. Please step up the value.
Atmosphere: 1
Food: 1
Service: 1
Jessie Rivas
Going from the Sakura lounge to the Plumeria was like visiting a 5 Star restaurant versus entering an American 7eleven. Hawaii deserves better…
Atmosphere: 2
Food: 2
Service: 1
Megan Lomasney
Worst service ever! I was resting and laying on one of the longer couches and this rude lady comes and yells at me saying there’s no laying. Been to hundreds of lounges and that’s never been a problem. Airports and planes are uncomfortable as it is, I pay to come to a lounge to relax. She could’ve been nicer about it too. Avoid if you can.
Atmosphere: 1
Service: 1
盛田寛
If you make the mistake of taking a flight back to Haneda on Hawaiian Airlines, you will end up here.There aren't a lot of drinks, and the seats are crowded. Sometimes I can't even sit down.
Atmosphere: 2
Food: 2
Service: 2
A W
Very below average in comparison to other lounges for international business class. Minimal selection of food and service.
Atmosphere: 2
Food: 2
Service: 2
Joshua Valenzuela
Chloe, Yanna and Py went above and beyond for us in the plumeria lounge. From asking us how our day went , their hospitality and care is unmatched. Thank you so much for the warmth of your energy. Some people come to Hawaii for the beaches, I come for this lounge!
Atmosphere: 5
Food: 5
Service: 5
Freddy Mason
Ridiculous wait list policyDoesn't deserve priority pass
Atmosphere: 1
Food: 1
Service: 1
Steinar
I was expecting a bit more food from a lounge that is used for business class tickets. Other than that, good atmosphere and service.
2024.02Hawaiian Airlines lounge.It is rare for an airline lounge to allow you to enter even if you pay.You can use Priority Pass.In terms of content, it's not very complete. You can enjoy the Hawaiian atmosphere, and you can eat light meals, but they are not large enough to replace a meal.I can drink alcohol.
Atmosphere: 5
Food: 3
Service: 4
Grace L
We went to the lounge February 28, and I have to admit that this was the worst lounge we’ve ever been to! First, we were told to make a reservation using the QR code, after that we had to wait for 30/45 minutes to get into the lounge. They alerted us that a table was ready via text and I responded we were on our way. Upon arrival, the front desk person was rude, asked us why it took so long to arrive (we were 15mins away) and proceeded to tell us we only made a reservation for two people instead of four. She also told us to stay off the reserved spots and instead were given a table with unclean chairs and crumbs. We found the food and beverage options were sub par, and definitely not worth the wait. Save your time and energy and just find a coffee shop. So much for the aloha spirit.
Atmosphere: 1
Food: 1
Service: 1
Catalin Gangalic
It's a nice small lounge by american standards. One can't expect much from any US lounge food wise in general, and this lounge offers a limited amount of hot food (mostly soup) with several options of snacks, fruits and candies/biscuits.The lounge itself is pretty small, but the staff is doing a great job efficiently allocating each space and direction the guests based on a well structed wait list.The drink options are also nice with 2 types of wine (one red one white), a Maui beer, a Maui hard seltzer, a Heineken beer and several types of tea and coffee.The Wi-Fi is pretty good and there's a good amount of sockets available.Vegetarian options: SomeDietary restrictions: GoodKid-friendliness: Yes, but please don'tWheelchair accessibility: There's an elevator from lower floors
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Minestrone Soup
Ahmad B
I regret to convey my dissatisfaction with the service experience at the Plumeria Lounge located at HNL Airport. Despite observing a significant number of vacant seats, my party and I were denied entry and directed to join a waiting list, with the possibility of an extended wait exceeding an hour. This situation was particularly disappointing, especially for Priority Pass holders who may anticipate a less than favorable experience. I hope this feedback serves as an opportunity for improvement in ensuring a more efficient and accommodating service for all guests.
Atmosphere: 1
Food: 1
Service: 1
Robert Lövgren
Terrible service. I had paid membership so I could relax with my parents here. When we arrived, it was full ?!? I travel a lot and I have never heard this before. Very arrogant lady behind the desk. Worst service I have seen.
Worst. The wait list? Never experienced that! 60 minutes wait? Hello Hawaii?
Atmosphere: 1
Food: 1
Service: 1
food is fair. Front desk is not friendly and the smell in the lounge is aweful
Atmosphere: 1
Food: 3
Service: 1
Been to a variety of airline lounges. The ones offered by Hawaiian airlines are subpar and certainly not worth the visit. Please step up the value.
Atmosphere: 1
Food: 1
Service: 1
Going from the Sakura lounge to the Plumeria was like visiting a 5 Star restaurant versus entering an American 7eleven. Hawaii deserves better…
Atmosphere: 2
Food: 2
Service: 1
Worst service ever! I was resting and laying on one of the longer couches and this rude lady comes and yells at me saying there’s no laying. Been to hundreds of lounges and that’s never been a problem. Airports and planes are uncomfortable as it is, I pay to come to a lounge to relax. She could’ve been nicer about it too. Avoid if you can.
Atmosphere: 1
Service: 1
If you make the mistake of taking a flight back to Haneda on Hawaiian Airlines, you will end up here.There aren't a lot of drinks, and the seats are crowded. Sometimes I can't even sit down.
Atmosphere: 2
Food: 2
Service: 2
Very below average in comparison to other lounges for international business class. Minimal selection of food and service.
Atmosphere: 2
Food: 2
Service: 2
Chloe, Yanna and Py went above and beyond for us in the plumeria lounge. From asking us how our day went , their hospitality and care is unmatched. Thank you so much for the warmth of your energy. Some people come to Hawaii for the beaches, I come for this lounge!
Atmosphere: 5
Food: 5
Service: 5
Ridiculous wait list policyDoesn't deserve priority pass
Atmosphere: 1
Food: 1
Service: 1
I was expecting a bit more food from a lounge that is used for business class tickets. Other than that, good atmosphere and service.
Atmosphere: 3
Food: 1
Service: 5
Restaurantji Recommends
2024.02Hawaiian Airlines lounge.It is rare for an airline lounge to allow you to enter even if you pay.You can use Priority Pass.In terms of content, it's not very complete. You can enjoy the Hawaiian atmosphere, and you can eat light meals, but they are not large enough to replace a meal.I can drink alcohol.
Atmosphere: 5
Food: 3
Service: 4
We went to the lounge February 28, and I have to admit that this was the worst lounge we’ve ever been to! First, we were told to make a reservation using the QR code, after that we had to wait for 30/45 minutes to get into the lounge. They alerted us that a table was ready via text and I responded we were on our way. Upon arrival, the front desk person was rude, asked us why it took so long to arrive (we were 15mins away) and proceeded to tell us we only made a reservation for two people instead of four. She also told us to stay off the reserved spots and instead were given a table with unclean chairs and crumbs. We found the food and beverage options were sub par, and definitely not worth the wait. Save your time and energy and just find a coffee shop. So much for the aloha spirit.
Atmosphere: 1
Food: 1
Service: 1
It's a nice small lounge by american standards. One can't expect much from any US lounge food wise in general, and this lounge offers a limited amount of hot food (mostly soup) with several options of snacks, fruits and candies/biscuits.The lounge itself is pretty small, but the staff is doing a great job efficiently allocating each space and direction the guests based on a well structed wait list.The drink options are also nice with 2 types of wine (one red one white), a Maui beer, a Maui hard seltzer, a Heineken beer and several types of tea and coffee.The Wi-Fi is pretty good and there's a good amount of sockets available.Vegetarian options: SomeDietary restrictions: GoodKid-friendliness: Yes, but please don'tWheelchair accessibility: There's an elevator from lower floors
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Minestrone Soup
I regret to convey my dissatisfaction with the service experience at the Plumeria Lounge located at HNL Airport. Despite observing a significant number of vacant seats, my party and I were denied entry and directed to join a waiting list, with the possibility of an extended wait exceeding an hour. This situation was particularly disappointing, especially for Priority Pass holders who may anticipate a less than favorable experience. I hope this feedback serves as an opportunity for improvement in ensuring a more efficient and accommodating service for all guests.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. I had paid membership so I could relax with my parents here. When we arrived, it was full ?!? I travel a lot and I have never heard this before. Very arrogant lady behind the desk. Worst service I have seen.
Service: 1