4/25/24 and opinion below remains unchangedIf I could give 0 stars I would. Have been in Honolulu a while but never checked out Macaroni Grill. Thought tonight would be a good night to try. I was wrong.We (party of 2) waited about 30 minutes for a table before we saw a table of 8 come in, get a 15 minute wait time, and be seated in 10. Another party of 8 came in right after that and got a 30 minute wait time from the hostesses as well as the manager who the hostesses called to estimate the wait time. Then when we asked how much longer they said 10 more minutes (would've been a total of 40 minutes waiting when our estimated wait time was 30). When I told them that didn't make sense that we had 10 more minutes when the party of 8 took 10 minutes they said bc it was a big table that was available. That would be a reasonable explanation except for the fact that I heard them speaking about pushing tables together many times. I said to them it just doesn't make sense the estimated time for these large parties. I got no response / apology / really anything.We left and went to California Pizza Kitchen which had a 45 minute wait. There was open seating at the bar and our drink order was taken within 30 seconds. Service was fantastic. Food was great - carne asada pizza, caesar salad, diet coke. Always great service and food. There are many good options at Ala Moana - unfortunately Macaroni Grill does not appear to be one of them.Update 1/18/2020: Completed the response as requested by owned below and no reply to that yet.Update Again on 3/13/2020: no reply from anyone regarding this incident! Shows you how much they care about service and doing the right thing.Update 12/13/2021: never received a response from the restaurant or corporate and have not returned to this restaurant.
Brent
This is a margarita? Where’s the basil? Pretty sad
Atmosphere: 1
Food: 1
Service: 5
P F
We come here often. The gift cards at Costco help save 20%. We really like that you can substitute any vegetable for the pasta. Easy to make a meal low carb. House wines are a good deal but served in water glass.
We had lunch on the terrace. Enjoy Italian food under the blue skies of Oahu. There is also a Japanese menu.The staff was smiling and friendly, and even took photos for me.The food was delicious and plentiful, and we took the leftovers to go.
Atmosphere: 5
Food: 5
Service: 5
LovesYummy
We hadn't been here in 2 years and this experience was great. The food was excellent; the lobster bisque, lasagna bolognese and create your own pasta. The cocktails were affordable, delicious and potent enough to satisfy. Service was great as well: servers were friendly, attentive and efficient. We will definitely be back.
Christopher Lowell
Asked waitress what soup they had. She answers "it's on the menu". Food was not good. Never going back.
Atmosphere: 2
Food: 2
Service: 2
Jasmine Ponty
The food, service, and atmosphere was excellent. The crew working today (3/8) at around 6:00pm were amazing! Today I ordered a brick oven pizza that came out barely burnt (which tasted delicious); the manager made the decision to make me a new one because my original one was “burnt”. I really appreciated the service and felt they went above and beyond with their quality control. Roni was an excellent waitress and made sure my partner and I were tended to and had everything we needed (-: will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Frenchbread
This is the best place at Ala Moana Shopping Center for a great Italian lunch. The staff here is always so friendly and capable. Great menu items to choose from but we often end up with getting the same thing each time because we love it so much...the chicken parm! They know how to cook the pasta...al dente! They have nice salads too. The tiramisu is delicious. Portions are plentiful. Great choices for wine too, by glass or bottle. While we usually enjoy lunch at a table or booth, we have also gone many times for eating at the bar in the early evening.
We had a good dining experience. Portion size of steak & mash potatoes was ok but chicken Marsala was delicious. Fried mozzarella was tasty but small portion for $16- Dessert tray was ok but I wish they had a gelato that was lighter option after a heavy meal. Service was great ?
AngeliA
My family enjoyed the whole meal. The lasagna and tiramisu was delicious. The service was great. The server went out of her way to check for an ingredient that one of my guests was allergic too.
DanielV
From the moment we walked in we had a warm welcome. Our server Brandon was joyous, delightful and so very awesome!! His service was top notch. Very personable. Food was great. From the mozzarella sticks to desert, everything was hot and delicious. Steak cooked to perfection. Will be back.
The worse Macaroni Grill franchise I have been to. The $18 to $22 dollar Entree salads looked more like side salads. My daughters and son were still hungry. Will never go to any MG again.
Liless
Disappointed in menu post-COVID. They used to offer a spinach-orzo salad that was great, but I this visit I had to settle for not-interesting chicken Caesar salad. Noise level was low because it was after the lunch rush (as planned). But, the server was almost rude. He walked away twice (we were sort of mid-sentence), then had to be hailed to take our order and give us the check. Regret he just didn't seem interested; he seemed quite distracted. Sorry for his bummer-day, but it did affect my rating.
4/25/24 and opinion below remains unchangedIf I could give 0 stars I would. Have been in Honolulu a while but never checked out Macaroni Grill. Thought tonight would be a good night to try. I was wrong.We (party of 2) waited about 30 minutes for a table before we saw a table of 8 come in, get a 15 minute wait time, and be seated in 10. Another party of 8 came in right after that and got a 30 minute wait time from the hostesses as well as the manager who the hostesses called to estimate the wait time. Then when we asked how much longer they said 10 more minutes (would've been a total of 40 minutes waiting when our estimated wait time was 30). When I told them that didn't make sense that we had 10 more minutes when the party of 8 took 10 minutes they said bc it was a big table that was available. That would be a reasonable explanation except for the fact that I heard them speaking about pushing tables together many times. I said to them it just doesn't make sense the estimated time for these large parties. I got no response / apology / really anything.We left and went to California Pizza Kitchen which had a 45 minute wait. There was open seating at the bar and our drink order was taken within 30 seconds. Service was fantastic. Food was great - carne asada pizza, caesar salad, diet coke. Always great service and food. There are many good options at Ala Moana - unfortunately Macaroni Grill does not appear to be one of them.Update 1/18/2020: Completed the response as requested by owned below and no reply to that yet.Update Again on 3/13/2020: no reply from anyone regarding this incident! Shows you how much they care about service and doing the right thing.Update 12/13/2021: never received a response from the restaurant or corporate and have not returned to this restaurant.
This is a margarita? Where’s the basil? Pretty sad
Atmosphere: 1
Food: 1
Service: 5
We come here often. The gift cards at Costco help save 20%. We really like that you can substitute any vegetable for the pasta. Easy to make a meal low carb. House wines are a good deal but served in water glass.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mushroom Ravioli, Shrimp Portofino
Hands down the worst service and management I've ever experienced.
Atmosphere: 1
Food: 1
Service: 1
Staff and server were helpful, arrived early and seated
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom Ravioli, Shrimp Portofino, Salad
We had lunch on the terrace. Enjoy Italian food under the blue skies of Oahu. There is also a Japanese menu.The staff was smiling and friendly, and even took photos for me.The food was delicious and plentiful, and we took the leftovers to go.
Atmosphere: 5
Food: 5
Service: 5
We hadn't been here in 2 years and this experience was great. The food was excellent; the lobster bisque, lasagna bolognese and create your own pasta. The cocktails were affordable, delicious and potent enough to satisfy. Service was great as well: servers were friendly, attentive and efficient. We will definitely be back.
Asked waitress what soup they had. She answers "it's on the menu". Food was not good. Never going back.
Atmosphere: 2
Food: 2
Service: 2
The food, service, and atmosphere was excellent. The crew working today (3/8) at around 6:00pm were amazing! Today I ordered a brick oven pizza that came out barely burnt (which tasted delicious); the manager made the decision to make me a new one because my original one was “burnt”. I really appreciated the service and felt they went above and beyond with their quality control. Roni was an excellent waitress and made sure my partner and I were tended to and had everything we needed (-: will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
This is the best place at Ala Moana Shopping Center for a great Italian lunch. The staff here is always so friendly and capable. Great menu items to choose from but we often end up with getting the same thing each time because we love it so much...the chicken parm! They know how to cook the pasta...al dente! They have nice salads too. The tiramisu is delicious. Portions are plentiful. Great choices for wine too, by glass or bottle. While we usually enjoy lunch at a table or booth, we have also gone many times for eating at the bar in the early evening.
Restaurantji Recommends
We had a good dining experience. Portion size of steak & mash potatoes was ok but chicken Marsala was delicious. Fried mozzarella was tasty but small portion for $16- Dessert tray was ok but I wish they had a gelato that was lighter option after a heavy meal. Service was great ?
My family enjoyed the whole meal. The lasagna and tiramisu was delicious. The service was great. The server went out of her way to check for an ingredient that one of my guests was allergic too.
From the moment we walked in we had a warm welcome. Our server Brandon was joyous, delightful and so very awesome!! His service was top notch. Very personable. Food was great. From the mozzarella sticks to desert, everything was hot and delicious. Steak cooked to perfection. Will be back.
The worse Macaroni Grill franchise I have been to. The $18 to $22 dollar Entree salads looked more like side salads. My daughters and son were still hungry. Will never go to any MG again.
Disappointed in menu post-COVID. They used to offer a spinach-orzo salad that was great, but I this visit I had to settle for not-interesting chicken Caesar salad. Noise level was low because it was after the lunch rush (as planned). But, the server was almost rude. He walked away twice (we were sort of mid-sentence), then had to be hailed to take our order and give us the check. Regret he just didn't seem interested; he seemed quite distracted. Sorry for his bummer-day, but it did affect my rating.